Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
STEERING - ELECTRIC POWER ASSIST SYSTEM
PE12017FORD MOTOR COMPANY06/19/2012Loss of electric power assisted steering
 The office of defects investigation (odi) has received 15 complaints alleging loss of power steering assist and increased steering effort in model year 2011 ford explorer vehicles equipped with electric power assisted steering (epas).in addition, odi has identified field reports provided in ford's early warning reporting data submissions that relate to the alleged defect.some of the complaints indicated observing a power steering warning message when the failure occurred.in some cases, the condition was corrected by turning the vehicle off and restarting.however, some reports indicate the condition returned after restart.a preliminary evaluation has been opened to assess the cause, scope and frequency of the alleged defect.

Consumer Complaints

Fail datemilesoccurencesPurchase date
STEERING
02/05/2013330001
 On wednesday 2/5/13 i was driving on highway going about a constant speed of 55 mph. all of a sudden i see a warning pop up that says power steering assist fault and my steering wheel locked. even to make slight curves in the road where extremely difficult. i barely had time to pull over on the side of the road in traffic before getting hit. also, my turn signals were not functioning. i turned the vehicle off and the warnings went away. however as i started my route to get home the same thing happened again. *tr
02/05/201333000
 On wednesday 2/5/13 i was driving on highway going about a constant speed of 55 mph. all of a sudden i see a warning pop up that says power steering assist fault and my steering wheel locked. even to make slight curves in the road where extremely difficult. i barely had time to pull over on the side of the road in traffic before getting hit. also, my turn signals were not functioning. i turned the vehicle off and the warnings went away. however as i started my route to get home the same thing happened again.
08/15/20113000
 Tl- the contact owns a 2011 ford explorer. while driving approximately 10 mph and making a left turn, the steering wheel and braking system seized and would not function. the contact shut the engine off and restarted the vehicle. after restarting the vehicle the steering and braking systems functioned normally. the vehicle was taken to the dealer for diagnostic testing. the technician advised that the steering unit would have to be replaced. the vehicle was repaired but the failure persisted. the contact stated that the vehicle exhibited a clunking noise when turning the steering wheel. the vehicle was not repaired. the approximate failure mileage was 3,000. kmj
08/15/20113000
 Tl- the contact owns a 2011 ford explorer. while driving approximately 10 mph and making a left turn the steering and braking system locked up and would not function. the driver shut the engine off and restarted the vehicle. after restarting the vehicle the steering and braking system functioned normally. the vehicle was taken to the dealer for diagnostic testing. the technician stated the steering unit would have to be replaced. after the repair the failure continued. the contact noticed a clunking noise when turning the steering wheel. the vehicle was not repaired. the approximate failure mileage was 3,000. da
06/04/2012120001
 I own a 2011 ford explorer, i have had numerous failures to the electronic power steering assist. first time this happened i was along at about 65 mph and the steering wheel locked up and the warning lights started flashing traction control power steering assist failures . steering wheel becomes very difficult to move and steer car. this has happened 1/2 dozen times, each time i slowly steer the car to a safe stop turn off the car and restart the car and error clears out. this last time it occurred as i was turning left from a left turn lane when suddenly in the m idle of the turn my power steering locked up. fortunately i was traveling at very low speed, but i was not able to steer car and went onto oncoming lane again i was fortunate not to hit anyone. however, this time the problem did not clear itself and the car is at the local ford dealer for 8 days now. the service manager says its a gear and ford does not have it in stock!!! *tr
06/04/201212000
 I own a 2011 ford explorer, i have had numerous failures to the electronic power steering assist. first time this happened i was along at about 65 mph and the the steering wheel locked up and the warning lights started flashing traction control power steering assist failures . steering wheel becomes very difficult to move and steer car. this has happened 1/2 dozen times, each time i slowly steer the car to a safe stop turn off the car and restart the car and error clears out. this last time it occured as i was turning left from a left turn lane when suddenly in the m iddle of the turn my power steering locked up. fortunatley i was traveling at very low speed, but i was not able to steer car and went onto oncoming lane again i was fiortunate not to hit anyone. however, this time the problem did not clear itself and the car is at the local ford dealer for 8 days now. the service manager says its a gear and ford does not have it in stock!!!
12/04/2012313251
 The power steering assist function turned off and the vehicle wouldn't steer. the traction control was also disabled at the same time. the occurred first in my driveway and then the next day in a parking lot at a local business. after turning off the car and restarting the issue was cleared from the computer and the steering resumed working. the vehicle was towed to the local ford dealer for repair after the second incident. they are trying to find out the cause and make the repairs. *tr
12/04/201231325
 The power steering assist function turned off and the vehicle wouldn't steer. the traction control was also disabled at the same time. the occurred first in my driveway and then the next day in a parking lot at a local business. after turning off the car and restarting the issue was cleared from the computer and the steering resumed working. the vehicle was towed to the local ford dealer for repair after the second incident. they are trying to find out the cause and make the repairs.
09/23/2012209701
 Pulling into a parking lot off of a highway power steering froze and was difficult to move. turned vehicle off and on again but still had same issue and could not turn steering wheel. turned power off, took key out of ignition and got out of vehicle. went back in and restarted vehicle and steering seemed to be normal again. dropped off at dealer the next day. it has been 10 weeks and it still has not been fixed, part on backorder and fearful of what will happen after it is fixed. dealer and ford regional customer service manager [xxx] tells me there is national back order on part. if this is the case this must be a big problem. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
09/23/201220970
 Pulling into a parking lot off of a highway power steering froze and was difficult to move. turned vehicle off and on again but still had same issue and could not turn steering wheel. turned power off, took key out of ignition and got out of vehicle. went back in and restarted vehicle and steering seemed to be normal again. dropped off at dealer the next day. it has been 10 weeks and it still has not been fixed, part on backorder and fearful of what will happen after it is fixed. dealer and ford regional customer service manager angela keevis tells me there is national back order on part. if this is the case this must be a big problem.
09/25/2012210001
 On the morning of september 25th, my wife was driving her 2011 ford explorer awd limited to work and the epas power steering shut off. she was luckily close to work and not driving in any curvy terrain, and was able to park the vehicle with great exertion. i came out and switched cars so that i could drive it to the dealer. the epas was working again when i turned on the car. i brought it to the dealer where they saw the fault when they hooked the car to their system. as of today, 11/14/12, ford still has possession of our vehicle, waiting for replacement parts. *tr
09/25/201221000
 On the morning of september 25th, my wife was driving her 2011 ford explorer awd limited to work and the epas power steering shut off. she was luckily close to work and not driving in any curvy terrain, and was able to park the vehicle with great exertion. i came out and switched cars so that i could drive it to the dealer. the epas was working again when i turned on the car. i brought it to the dealer where they saw the fault when they hooked the car to their system. as of today, 11/14/12, ford still has possession of our vehicle, waiting for replacement parts.
06/20/2012170001
 While driving 50 mph, the power steering failed. the steering became extremely difficult. warning lights appeared. after parking the vehicle, the engine was turned off. after waiting about 20 minutes, the vehicle was turned back on. the warning lights reappeared and the power steering still did not work. once the car was put into drive, the warning lights turned off and the power steering was restored. *tr
06/20/201217000
 While driving 50 mph, the power steering failed. the steering became extremely difficult. warning lights appeared. after parking the vehicle, the engine was turned off. after waiting about 20 minutes, the vehicle was turned back on. the warning lights reappeared and the power steering still did not work. once the car was put into drive, the warning lights turned off and the power steering was restored.
05/02/2012141001
 Driving on a mountain road, warning messages appeared - power steering assist failure and advance trac control fault. the vehicle lost all power steering assist. with much effort (extremely hard to steer!), i pulled the vehicle to the side of the road and shut it off. when i restarted, the power steering returned and after a few seconds the advance trac warning message went off. took vehicle to ford dealer (benson ford easley sc). they found problem codes and performed a software update that ford told them would correct the problem. one month later, on 6/18/2012, the power steering assist again failed. this time in my driveway. again the steering assist returned after restarting the car. took the vehicle again to benson ford. trouble codes were found and this time the fix was a new steering gear and rack assembly. availability of the part was initially a problem but the dealer was able to locate a part two days later. the car has not had a recurrence to date ( 20125 miles) i consider this a serious safety issue as the effort required to steer the car without the assist is extreme and likely beyond the ability of some drivers. *tr
05/02/201214100
 Driving on a mountain road, warning messages appeared - power steering assist failure and advance trac control fault. the vehicle lost all power steering assist. with much effort (extemely hard to steer!), i pulled the vehicle to the side of the road and shut it off. when i restarted, the power steering returned and after a few seconds the advance trac warning message went off. took vehicle to ford dealer (benson ford easley sc). they found problem codes and performed a software update that ford told them would correct the problem. one month later, on 6/18/2012, the power steering assist again failed. this time in my driveway. again the steering assist returned after restarting the car. took the vehicle again to benson ford. trouble codes were found and this time the fix was a new steering gear and rack assembly. availablity of the part was initially a problem but the dealer was able to locate a part two days later. the car has not had a recurrence to date ( 20125 miles) i consider this a seriosu safety issue as the effort required to steer the car withour the assist is extreme and likely beyond the ability of some drivers.
08/08/201218000
 Tl- the contact owns a 2011 ford explorer. the contact stated that after starting the vehicle, the power steering fail warning light illuminated on the instrument panel. the contact restarted the vehicle and it resumed normal funtion. also, the contact stated that while attempting to make a left turn, the failure recurred. the vehicle was taken to the dealer who diagnosed that the rack assembly needed to be replaced. the vehicle was repaired. the remedy failed to repair the failure. the manufacturer was made aware of the failure who stated that the contact needed to wait until the part became available. the failure mileage was 18,000. the vin was unavailable. pmb
08/08/201218000
 Tl- the contact owns a 2011 ford explorer. the contact stated that when she started the vehicle, the power steering failed. the contact stated that the power steering fault light illuminated on the instrument panel. the contact restarted the vehicle and the vehicle functioned properly. the contact also stated that while making an attempt to make a left turn, the failure recurred. the vehicle was taken to the dealer for inspection and they stated that the rack assembly needed to be replaced. the the vehicle repaired and the failure recurred. the manufacturer was notified that she would have to wait for the part to come in. the failure mileage was 18,000. the vin was unavailable. ap
10/17/2012160004
 Brakes make a grunting/grinding sound when braking shortly after being stationary. when this phenomenon happens on a downward slope, drive gets the feeling that brake effectiveness is reduced greatly. owner has brought car to dealer a total of 4 times and was able to replicate noise one time. *tr
10/17/201216000
 Brakes make a grunting/grinding sound when braking shortly after being stationary. when this phenomenon happens on a downward slope, drive gets the feeling that brake effectiveness is reduced greatly. owner has brought car to dealer a total of 4 times and was able to replicate noise one time.
10/04/201234800
 Driving on the side street when steering wheel suddenly became very stiff after a very slight steer to the right making it impossible to steer. warning lights appear on instrument panel. turned off engine and re-starting enable steering again. same incident happen again within a week, luckily i am driving on side street and same incident happen again. never drove car on freeways for fear of losing steering control. brought car to dealer the following day. dealer said fix computer malfunction. the following day after dealer said they fix it, same incident happen with my wife driving. this time steering wheel does not move even after stop/re-start of engine. dealer tow car to their shop. *tr
10/17/201216000
 Brakes make a grunting/grinding sound when braking shortly after being stationary. when this phenomenon happens on a downward slope, drive gets the feeling that brake effectiveness is reduced greatly. owner has brought car to dealer a total of 4 times and was able to replicate noise one time.
10/04/201234800
 Driving on the side street when steering wheel suddenly became very stiff after a very slight steer to the right making it impossible to steer. warning lights appear on instrument panel. turned off engine and re-starting enable steering again. same incident happen again within a week, luckily i am driving on side street and same incident happen again. never drove car on freeways for fear of losing steering control. brought car to dealer the following day. dealer said fix computer malfunction. the following day after dealer said they fix it, same incident happen with my wife driving. this time steering wheel does not move even after stop/re-start of engine. dealer tow car to their shop.
08/21/2012268301
 Driving around a fairly sharp curve of 2-lane country highway with no shoulder and deep ditches at about 60 mph when car suddenly pulled to the right. felt like i had a flat tire pulling me off the road. looked at instrument panel and saw lights indicating power steering assist fault and loss of traction control. very hard to keep vehicle on roadway, but luckily with no one behind me, i let my speed reduce as i assessed the situation. got vehicle off the road and started reading owner's manual. after shutting the vehicle off for just a few minutes, i restarted it to find the dashboard warnings were cleared. confirmation from the manual said that steering may reset after a restart. power steering was restored. a call to the dealership resulted in them telling me it was probably just a fluke incident and to continue on my trip, but to bring it by the next day when back in town. when the dealership checked the computer codes, they would not release the vehicle to me because of its danger to drive. this was almost 2 months ago and they still cannot tell me when the part will be in for my vehicle repair. ford tells them i am on a list, but can't tell them where on the list. dealership claims there is no recall, but there is either a very long list waiting for this part or ford can't figure out what is wrong and why it is failing in order to make them correctly. after waiting 4 months after ordering to finally get my vehicle, you'd think ford would have gotten it right before letting them go out. *tr
08/24/2012120001
 (my wife as on her way to our daughter's one month doctor's appointment. she had just began moving from a traffic light when a bunch of lights on the dash came on and the vehicle became very hard to steer (found to be stabili-trac errors and faulty electric power steering). she managed to get the vehicle onto the shoulder without harm. after reading in the owners manual, she found that with this issue, turning the vehicle off and then back on may clear the issue. it did take care of the steering issue and she was able to drive again. it happened again on the way home from the doctors. ford looked at the vehicle and has ordered another steering assembly. the same fault has happened an additional four times since the first day. that is a total of six times. the local dealership has only been able to tell us that the part is on back-order because ford engineers are working on a revised part to correct the issue. the last time this happened to my wife she had both children in the car and was attempting to merge onto the highway. thankfully she was able to stay in an extended shoulder after the merge lane ended. turning the vehicle has corrected the issue every time so far. *tr
08/21/201226830
 Driving around a fairly sharp curve of 2-lane country highway with no shoulder and deep ditches at about 60 mph when car suddenly pulled to the right. felt like i had a flat tire pulling me off the road. looked at instrument panel and saw lights indicating power steering assist fault and loss of traction control. very hard to keep vehicle on roadway, but luckily with no one behind me, i let my speed reduce as i assessed the situation. got vehicle off the road and started reading owner's manual. after shutting the vehicle off for just a few minutes, i restarted it to find the dashboard warnings were cleared. confirmation from the manual said that steering may reset after a restart. power steering was restored. a call to the dealership resulted in them telling me it was probably just a fluke incident and to continue on my trip, but to bring it by the next day when back in town. when the dealership checked the computer codes, they would not release the vehicle to me because of its danger to drive. this was almost 2 months ago and they still cannot tell me when the part will be in for my vehicle repair. ford tells them i am on a list, but can't tell them where on the list. dealership claims there is no recall, but there is either a very long list waiting for this part or ford can't figure out what is wrong and why it is failing in order to make them correctly. after waiting 4 months after ordering to finally get my vehicle, you'd think ford would have gotten it right before letting them go out.
08/24/2012120001
 (my wife as on her way to our daughter's one month doctor's appointment. she had just began moving from a traffic light when a bunch of lights on the dash came on and the vehicle became very hard to steer (found to be stabili-trac errors and faulty electric power steering). she managed to get the vehicle onto the shoulder without harm. after reading in the owners manual, she found that with this issue, turning the vehicle off and then back on may clear the issue. it did take care of the steering issue and she was able to drive again. it happened again on the way home from the doctors. ford looked at the vehicle and has ordered another steering assembly. the same fault has happened an additional four times since the first day. that is a total of six times. the local dealership has only been able to tell us that the part is on back-order because ford engineers are working on a revised part to correct the issue. the last time this happened to my wife she had both children in the car and was attempting to merge onto the highway. thankfully she was able to stay in an extended shoulder after the merge lane ended. turning the vehicle has corrected the issue every time so far. *tr
08/21/201226830
 Driving around a fairly sharp curve of 2-lane country highway with no shoulder and deep ditches at about 60 mph when car suddenly pulled to the right. felt like i had a flat tire pulling me off the road. looked at instrument panel and saw lights indicating power steering assist fault and loss of traction control. very hard to keep vehicle on roadway, but luckily with no one behind me, i let my speed reduce as i assessed the situation. got vehicle off the road and started reading owner's manual. after shutting the vehicle off for just a few minutes, i restarted it to find the dashboard warnings were cleared. confirmation from the manual said that steering may reset after a restart. power steering was restored. a call to the dealership resulted in them telling me it was probably just a fluke incident and to continue on my trip, but to bring it by the next day when back in town. when the dealership checked the computer codes, they would not release the vehicle to me because of its danger to drive. this was almost 2 months ago and they still cannot tell me when the part will be in for my vehicle repair. ford tells them i am on a list, but can't tell them where on the list. dealership claims there is no recall, but there is either a very long list waiting for this part or ford can't figure out what is wrong and why it is failing in order to make them correctly. after waiting 4 months after ordering to finally get my vehicle, you'd think ford would have gotten it right before letting them go out.
08/24/2012120001
 (my wife as on her way to our daughter's one month doctor's appointment. she had just began moving from a traffic light when a bunch of lights on the dash came on and the vehicle became very hard to steer (found to be stabili-trac errors and faulty electric power steering). she managed to get the vehicle onto the shoulder without harm. after reading in the owners manual, she found that with this issue, turning the vehicle off and then back on may clear the issue. it did take care of the steering issue and she was able to drive again. it happened again on the way home from the doctors. ford looked at the vehicle and has ordered another steering assembly. the same fault has happened an additional four times since the first day. that is a total of six times. the local dealership has only been able to tell us that the part is on back-order because ford engineers are working on a revised part to correct the issue. the last time this happened to my wife she had both children in the car and was attempting to merge onto the highway. thankfully she was able to stay in an extended shoulder after the merge lane ended. turning the vehicle has corrected the issue every time so far. *tr
10/05/2012215601
 While driving a warning light came on stating i lost power steering. i could not steer my car. i was able to pull over. i shut off my car and restarted it and power steering came back. *tr
08/21/201226830
 Driving around a fairly sharp curve of 2-lane country highway with no shoulder and deep ditches at about 60 mph when car suddenly pulled to the right. felt like i had a flat tire pulling me off the road. looked at instrument panel and saw lights indicating power steering assist fault and loss of traction control. very hard to keep vehicle on roadway, but luckily with no one behind me, i let my speed reduce as i assessed the situation. got vehicle off the road and started reading owner's manual. after shutting the vehicle off for just a few minutes, i restarted it to find the dashboard warnings were cleared. confirmation from the manual said that steering may reset after a restart. power steering was restored. a call to the dealership resulted in them telling me it was probably just a fluke incident and to continue on my trip, but to bring it by the next day when back in town. when the dealership checked the computer codes, they would not release the vehicle to me because of its danger to drive. this was almost 2 months ago and they still cannot tell me when the part will be in for my vehicle repair. ford tells them i am on a list, but can't tell them where on the list. dealership claims there is no recall, but there is either a very long list waiting for this part or ford can't figure out what is wrong and why it is failing in order to make them correctly. after waiting 4 months after ordering to finally get my vehicle, you'd think ford would have gotten it right before letting them go out.
08/24/201212000
 (my wife as on her way to our daughter's one month doctor's appointment. she had just began moving from a traffic light when a bunch of lights on the dash came on and the vehicle became very hard to steer (found to be stabili-trac errors and faulty electric power steering). she managed to get the vehicle onto the shoulder without harm. after reading in the owners manual, she found that with this issue, turning the vehicle off and then back on may clear the issue. it did take care of the steering issue and she was able to drive again. it happened again on the way home from the doctors. ford looked at the vehicle and has ordered another steering assembly. the same fault has happened an additional four times since the first day. that is a total of six times. the local dealership has only been able to tell us that the part is on back-order because ford engineers are working on a revised part to correct the issue. the last time this happened to my wife she had both children in the car and was attempting to merge onto the highway. thankfully she was able to stay in an extended shoulder after the merge lane ended. turning the vehicle has corrected the issue every time so far,
10/05/2012215601
 While driving a warning light came on stating i lost power steering. i could not steer my car. i was able to pull over. i shut off my car and restarted it and power steering came back. *tr
09/09/2012120001
 Intermittently, while driving, the advanctrak and terrain management system warning light illuminated, and the service advanctrak warning appeared. at the same time, the power steering failed to work, and the power steering fault warning appeared. the turn signals also stopped working during these episodes. this has happened 5 times since september 9, 2012, all while driving the vehicle, including yesterday. in all cases, i had to take the truck off the road and completely shut down the vehicle - upon restarting, the warnings disappeared and the power steering was restored. i have had the vehicle to the dealer twice now, with no issues found. i have a 3rd appointment with the dealer today. *tr
08/24/201212000
 (my wife as on her way to our daughter's one month doctor's appointment. she had just began moving from a traffic light when a bunch of lights on the dash came on and the vehicle became very hard to steer (found to be stabili-trac errors and faulty electric power steering). she managed to get the vehicle onto the shoulder without harm. after reading in the owners manual, she found that with this issue, turning the vehicle off and then back on may clear the issue. it did take care of the steering issue and she was able to drive again. it happened again on the way home from the doctors. ford looked at the vehicle and has ordered another steering assembly. the same fault has happened an additional four times since the first day. that is a total of six times. the local dealership has only been able to tell us that the part is on back-order because ford engineers are working on a revised part to correct the issue. the last time this happened to my wife she had both children in the car and was attempting to merge onto the highway. thankfully she was able to stay in an extended shoulder after the merge lane ended. turning the vehicle has corrected the issue every time so far,
10/05/201221560
 While driving a warning light came on stating i lost power steering. i could not steer my car. i was able to pull over. i shut off my car and restarted it and power steering came back
09/09/201212000
 Intermittently, while driving, the advanctrak and terrain management system warning light illuminated, and the service advanctrak warning appeared. at the same time, the power steering failed to work, and the power steering fault warning appeared. the turn signals also stopped working during these episodes. this has happened 5 times since september 9, 2012, all while driving the vehichle, inlcluding yesterday. in all cases, i had to take the truck off the road and completely shut down the vehichle - upon restarting, the warnings disappeared and the power streeing was restored. i have had the vehichle to the dealer twice now, with no issues found. i have a 3rd appointment with the dealer today.
08/24/201212000
 (my wife as on her way to our daughter's one month doctor's appointment. she had just began moving from a traffic light when a bunch of lights on the dash came on and the vehicle became very hard to steer (found to be stabili-trac errors and faulty electric power steering). she managed to get the vehicle onto the shoulder without harm. after reading in the owners manual, she found that with this issue, turning the vehicle off and then back on may clear the issue. it did take care of the steering issue and she was able to drive again. it happened again on the way home from the doctors. ford looked at the vehicle and has ordered another steering assembly. the same fault has happened an additional four times since the first day. that is a total of six times. the local dealership has only been able to tell us that the part is on back-order because ford engineers are working on a revised part to correct the issue. the last time this happened to my wife she had both children in the car and was attempting to merge onto the highway. thankfully she was able to stay in an extended shoulder after the merge lane ended. turning the vehicle has corrected the issue every time so far,
08/16/2012295491
 Power steering assist disabled and associated warning light enabled. vehicle had been stopped with engine running and in gear. disable occurred when i started to move forward. problem corrected itself after turning off and restarting vehicle. continued to drive vehicle. occurred a second time, approximately 1 week later, while turning into a parking space. power steering was again enabled by turning off and restarting engine. parked vehicle in garage for about 1 week until it was driven to the dealer where diagnosis was steering gear needed replacing. no repair performed to date, approximately 3 weeks later. reportedly the part is on back order. *tr
10/05/201221560
 While driving a warning light came on stating i lost power steering. i could not steer my car. i was able to pull over. i shut off my car and restarted it and power steering came back
09/09/201212000
 Intermittently, while driving, the advanctrak and terrain management system warning light illuminated, and the service advanctrak warning appeared. at the same time, the power steering failed to work, and the power steering fault warning appeared. the turn signals also stopped working during these episodes. this has happened 5 times since september 9, 2012, all while driving the vehichle, inlcluding yesterday. in all cases, i had to take the truck off the road and completely shut down the vehichle - upon restarting, the warnings disappeared and the power streeing was restored. i have had the vehichle to the dealer twice now, with no issues found. i have a 3rd appointment with the dealer today.
08/16/2012295491
 Power steering assist disabled and associated warning light enabled. vehicle had been stopped with engine running and in gear. disable occurred when i started to move forward. problem corrected itself after turning off and restarting vehicle. continued to drive vehicle. occurred a second time, approximately 1 week later, while turning into a parking space. power steering was again enabled by turning off and restarting engine. parked vehicle in garage for about 1 week until it was driven to the dealer where diagnosis was steering gear needed replacing. no repair performed to date, approximately 3 weeks later. reportedly the part is on back order. *tr
08/16/201229549
 Power steering assist disabled and associated warning light enabled. vehicle had been stopped with engine running and in gear. disable occurred when i started to move forward. problem corrected itself after turning off and restarting vehicle. continued to drive vehicle. occurred a second time, approximately 1 week later, while turning into a parking space. power steering was again enabled by turning off and restarting engine. parked vehicle in garage for about 1 week until it was driven to the dealer where diagnosis was steering gear needed replacing. no repair performed to date, approximately 3 weeks later. reportedly the part is on back order.
09/28/201236458
 Tl-the contact owns a 2011 ford explorer. the contact was driving approximately 2 mph in a parking lot hen an immediate loss of power steering occurred with the illumination of the warning indicator. the vehicle was towed to an authorized dealer who stated that the electronic steering gear required replacement. the part needed for the repair was on back order and the vehicle was scheduled to be repaired when the part became available. there was an open investigation under nhtsa action number pe12017 (steering:electric power assist system) that could have been related to the failure. the manufacturer was notified of the problem. the approximate failure mileage was 36,458. kmj
08/16/201229549
 Power steering assist disabled and associated warning light enabled. vehicle had been stopped with engine running and in gear. disable occurred when i started to move forward. problem corrected itself after turning off and restarting vehicle. continued to drive vehicle. occurred a second time, approximately 1 week later, while turning into a parking space. power steering was again enabled by turning off and restarting engine. parked vehicle in garage for about 1 week until it was driven to the dealer where diagnosis was steering gear needed replacing. no repair performed to date, approximately 3 weeks later. reportedly the part is on back order.
09/28/201236458
 Tl-the contact owns a 2011 ford explorer. the contact was driving approximately 2 mph in a parking lot hen an immediate loss of power steering occurred with the illumination of the warning indicator. the vehicle was towed to an authorized dealer who stated that the electronic steering gear required replacement. the part needed for the repair was on back order and the vehicle was scheduled to be repaired when the part became available. there was an open investigation under nhtsa action number pe12017 (steering:electric power assist system) that could have been related to the failure. the manufacturer was notified of the problem. the approximate failure mileage was 36,458. kmj
09/28/201236458
 Tl-the contact owns a 2011 ford explorer. the contact was driving approximately 2 mph in a parking lot and an immediate loss of power steering occurred with the illumination of the warning indicator. the vehicle was towed to an authorized dealer who stated the electronic steering gear required replacement. the part was on back order and the vehicle would be repaired when the part becomes available. there was currently an open investigation under nhtsa action number pe12017 (steering:electric power assist system). the manufacturer was notified of the problem. the approximate failure mileage was 36,458. js
09/21/201224050
 As i was driving through the mall parking lot, power steering failed & several warning lights lit up. i was in process of turning when power assist failed and i almost struck a parked car. i turned the vehicle off and restarted (power assist was then working). i immediately drove to my ford dealership where it was discovered i needed a new steering rack assembly. to the best of my knowledge, this incident is consistent with nhtsa case pe12-017.
07/20/20126200
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, the power steering assist would fail and cause the steering wheel to become inoperable. the vehicle was taken to the dealer who stated that they were aware of the failure but offered no assistance. the vehicle was not repaired. the manufacturer was notified of the failure and offered no additional assistance. the failure mileage was 6,200 and the current mileage was 6,400.
07/20/20126200
 Tl- the contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, the power steering assist would fail and cause the steering wheel to become inoperable. the vehicle was taken to the dealer who stated that they were aware of the failure but offered no assistance. the vehicle was not repaired. the manufacturer was notified of the failure and offered no additional assistance. the failure mileage was 6,200 and the current mileage was 6,400. kmj
09/14/2012220001
 I was backing out of my driveway and when i tried to turn the wheel i could not. there was a warning lite on the left of dash that came on showing power assist steering failure. turned car off then back on and it reset and was now working. *tr
07/20/20126200
 Tl- the contact owns a 2011 ford explorer. the contact stated that while driving at any speed the vehicle power steering loses power and becomes inoperable. the vehicle was taken to the dealer who stated that they were aware of the vehicle failure already, and offered no additional assistance. the vehicle was not repaired. the manufacturer was notified of the failure and offered no additional assistance. the failure mileage was 6,200 and the current mileage was 6,400. lg
09/14/2012220001
 I was backing out of my driveway and when i tried to turn the wheel i could not. there was a warning lite on the left of dash that came on showing power assist steering failure. turned car off then back on and it reset and was now working. *tr
09/02/2012200001
 While pulling into a busy intersection (attempting to turn left at a t intersection) the power steering failed. i received errors on the cluster stating that power steering and stabilitrak had failed. i was unable to steer the car into traffic; luckily there was a driveway a few degrees off center from the t and i was able to pull in there. *tr
09/14/2012220001
 I was backing out of my driveway and when i tried to turn the wheel i could not. there was a warning lite on the left of dash that came on showing power assist steering failure. turned car off then back on and it reset and was now working. *tr
09/02/2012200001
 While pulling into a busy intersection (attempting to turn left at a t intersection) the power steering failed. i received errors on the cluster stating that power steering and stabilitrak had failed. i was unable to steer the car into traffic; luckily there was a driveway a few degrees off center from the t and i was able to pull in there. *tr
09/14/201222000
 I was backing out of my driveway and when i tried to turn the wheel i could not. there was a warning lite on the left of dash that came on showing power assist steering failure. turned car off then back on and it reset and was now working.
09/02/2012200001
 While pulling into a busy intersection (attempting to turn left at a t intersection) the power steering failed. i received errors on the cluster stating that power steering and stabilitrak had failed. i was unable to steer the car into traffic; luckily there was a driveway a few degrees off center from the t and i was able to pull in there. *tr
05/01/20126000
 Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering warning light illuminated while driving and caused the steering to become hard to turn. the engine had to be shut off for a moment to reset the steering to normal function. the failure was experienced several times. the vehicle was taken to the dealer a diagnostic was performed that located the failure at the steering column. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 7,000.
09/02/201220000
 While pulling into a busy intersection (attempting to turn left at a t intersection) the power steering failed. i received errors on the cluster stating that power steering and stabilitrak had failed. i was unable to steer the car into traffic; luckily there was a driveway a few degrees off center from the t and i was able to pull in there.
05/01/20126000
 Tl-the contact owns a 2011 ford explorer. the contact stated that the power steering warning light illuminated while driving and caused the steering to become hard to turn. the engine had to be shut off for a moment to reset the steering to normal function. the failure was experienced several times. the vehicle was taken to the dealer a diagnostic was performed that located the failure at the steering column. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 7,000. kmj
09/07/2012427341
 During a late afternoon drive on the local freeway and under dry weather conditions, i was driving my 2010 ford explorer at approx. 70 mph when suddenly the luxury of power steering vanished. immediately, it was difficult to steer, especially when driving on surface streets at slower speeds and attempts to park. within moments of the power steering going away, a pop-up window appeared on my dash board instructing me of a power steering problem and inviting me to bring it to the attention of the local ford dealer. i reached my destination and turned off the car. after several hours, i turned on the car and the power steering was restored. after several weeks, i was again driving the local freeway at 70 mph under dry weather conditions and the same experience occurred. i again reached my destination, turned off the car and attended to my duties. again, after several hours, i turned on the car and found no pop-up windows on the dash board or power steering difficulties. i have taken it in to the local ford dealer and was told that it needed a new steering gear, which is presently on order and should be in within the next week. *tr
09/02/2012400001
 I was driving my parents and my toddler daughter back from visting a sibling (approx. 5 hour drive) when we stopped briefly to take a break about 2 1/2 hours away from home. when i started the car up again, i received warnings related to a power steering failure and advance trac failure. the car had no power steering and there appeared to be something wrong with the blinkers as well. on tuesday, following labor day) i took the vehicle to the dealership where i had purchased it for repair. more than a week later, i was informed that the part was on backorder with ford until october 1st and that there was a waiting list to get the part and there were almost 1000 people on the wait list ahead of me. i'm greatful that i had an extended warranty, however, even under the warranty they only have to provide a rental car for 10 days. i'm hopeful that the dealership will do the right thing and keep me in a car until sometime in hopefully october or november when they can repair the vehicle. i believe this to be a manufacturing defect which should be covered under the original warranty regardless of mileage. this appears to be happening to a number of people and is both a safety hazard as well as possibly a deceptive trade practice. *tr
09/11/2012510001
 While driving approximately 40 mph the power steering light came on and the power steering immediately stopped working on my 2011 ford explorer. luckily there was a turn lane to my right i could move into to stop the car and attempt to reset the system. i was lucky. i can only imagine what could happen if this were to happen on a winding mountain road. i took my explorer to the closest dealer to be looked at. i was told they would have to order the parts and that it would cost $1600.00 to fix. this vehicle is less than 2 years old. the design of this steering system is potentially fatal no steering system should ever fail without warning! *tr
09/02/2012400001
 I was driving my parents and my toddler daughter back from visting a sibling (approx. 5 hour drive) when we stopped briefly to take a break about 2 1/2 hours away from home. when i started the car up again, i received warnings related to a power steering failure and advance trac failure. the car had no power steering and there appeared to be something wrong with the blinkers as well. on tuesday, following labor day) i took the vehicle to the dealership where i had purchased it for repair. more than a week later, i was informed that the part was on backorder with ford until october 1st and that there was a waiting list to get the part and there were almost 1000 people on the wait list ahead of me. i'm greatful that i had an extended warranty, however, even under the warranty they only have to provide a rental car for 10 days. i'm hopeful that the dealership will do the right thing and keep me in a car until sometime in hopefully october or november when they can repair the vehicle. i believe this to be a manufacturing defect which should be covered under the original warranty regardless of mileage. this appears to be happening to a number of people and is both a safety hazard as well as possibly a deceptive trade practice. *tr
07/17/201265001
 While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012. *tr
05/01/20126000
 Tl-the contact owns a 2011 ford explorer. the contact stated that the power steering light illuminated while driving and caused the steerin to be hard to turn. the engine had to be shut off for a moment to reset the steering to normal function. the failure was experienced several times. the vehicle was taken to the dealer a diagnostic was performed that located the failure at the steering column. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 7,000. li
09/07/2012427341
 During a late afternoon drive on the local freeway and under dry weather conditions, i was driving my 2010 ford explorer at approx. 70 mph when suddenly the luxury of power steering vanished. immediately, it was difficult to steer, especially when driving on surface streets at slower speeds and attempts to park. within moments of the power steering going away, a pop-up window appeared on my dash board instructing me of a power steering problem and inviting me to bring it to the attention of the local ford dealer. i reached my destination and turned off the car. after several hours, i turned on the car and the power steering was restored. after several weeks, i was again driving the local freeway at 70 mph under dry weather conditions and the same experience occurred. i again reached my destination, turned off the car and attended to my duties. again, after several hours, i turned on the car and found no pop-up windows on the dash board or power steering difficulties. i have taken it in to the local ford dealer and was told that it needed a new steering gear, which is presently on order and should be in within the next week. *tr
09/02/2012400001
 I was driving my parents and my toddler daughter back from visting a sibling (approx. 5 hour drive) when we stopped briefly to take a break about 2 1/2 hours away from home. when i started the car up again, i received warnings related to a power steering failure and advance trac failure. the car had no power steering and there appeared to be something wrong with the blinkers as well. on tuesday, following labor day) i took the vehicle to the dealership where i had purchased it for repair. more than a week later, i was informed that the part was on backorder with ford until october 1st and that there was a waiting list to get the part and there were almost 1000 people on the wait list ahead of me. i'm greatful that i had an extended warranty, however, even under the warranty they only have to provide a rental car for 10 days. i'm hopeful that the dealership will do the right thing and keep me in a car until sometime in hopefully october or november when they can repair the vehicle. i believe this to be a manufacturing defect which should be covered under the original warranty regardless of mileage. this appears to be happening to a number of people and is both a safety hazard as well as possibly a deceptive trade practice. *tr
09/11/2012510001
 While driving approximately 40 mph the power steering light came on and the power steering immediately stopped working on my 2011 ford explorer. luckily there was a turn lane to my right i could move into to stop the car and attempt to reset the system. i was lucky. i can only imagine what could happen if this were to happen on a winding mountain road. i took my explorer to the closest dealer to be looked at. i was told they would have to order the parts and that it would cost $1600.00 to fix. this vehicle is less than 2 years old. the design of this steering system is potentially fatal no steering system should ever fail without warning! *tr
07/17/201265001
 While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012. *tr
08/30/2012110001
 Power steering failed. *tr
05/01/20126000
 Tl-the contact owns a 2011 ford explorer. the contact stated that the power steering light illuminated while driving and caused the steerin to be hard to turn. the engine had to be shut off for a moment to reset the steering to normal function. the failure was experienced several times. the vehicle was taken to the dealer a diagnostic was performed that located the failure at the steering column. the vehicle was not repaired. the failure mileage was 6,000 and the current mileage was 7,000. li
09/07/2012427341
 During a late afternoon drive on the local freeway and under dry weather conditions, i was driving my 2010 ford explorer at approx. 70 mph when suddenly the luxury of power steering vanished. immediately, it was difficult to steer, especially when driving on surface streets at slower speeds and attempts to park. within moments of the power steering going away, a pop-up window appeared on my dash board instructing me of a power steering problem and inviting me to bring it to the attention of the local ford dealer. i reached my destination and turned off the car. after several hours, i turned on the car and the power steering was restored. after several weeks, i was again driving the local freeway at 70 mph under dry weather conditions and the same experience occurred. i again reached my destination, turned off the car and attended to my duties. again, after several hours, i turned on the car and found no pop-up windows on the dash board or power steering difficulties. i have taken it in to the local ford dealer and was told that it needed a new steering gear, which is presently on order and should be in within the next week. *tr
09/02/2012400001
 I was driving my parents and my toddler daughter back from visting a sibling (approx. 5 hour drive) when we stopped briefly to take a break about 2 1/2 hours away from home. when i started the car up again, i received warnings related to a power steering failure and advance trac failure. the car had no power steering and there appeared to be something wrong with the blinkers as well. on tuesday, following labor day) i took the vehicle to the dealership where i had purchased it for repair. more than a week later, i was informed that the part was on backorder with ford until october 1st and that there was a waiting list to get the part and there were almost 1000 people on the wait list ahead of me. i'm greatful that i had an extended warranty, however, even under the warranty they only have to provide a rental car for 10 days. i'm hopeful that the dealership will do the right thing and keep me in a car until sometime in hopefully october or november when they can repair the vehicle. i believe this to be a manufacturing defect which should be covered under the original warranty regardless of mileage. this appears to be happening to a number of people and is both a safety hazard as well as possibly a deceptive trade practice. *tr
09/11/2012510001
 While driving approximately 40 mph the power steering light came on and the power steering immediately stopped working on my 2011 ford explorer. luckily there was a turn lane to my right i could move into to stop the car and attempt to reset the system. i was lucky. i can only imagine what could happen if this were to happen on a winding mountain road. i took my explorer to the closest dealer to be looked at. i was told they would have to order the parts and that it would cost $1600.00 to fix. this vehicle is less than 2 years old. the design of this steering system is potentially fatal no steering system should ever fail without warning! *tr
07/17/201265001
 While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012. *tr
08/30/2012110001
 Power steering failed. *tr
09/07/201242734
 During a late afternoon drive on the local freeway and under dry weather conditions, i was driving my 2010 ford explorer at approx. 70 mph when suddenly the luxury of power steering vanished. immediately, it was difficult to steer, especially when driving on surface streets at slower speeds and attempts to park. within moments of the power steering going away, a pop-up window appeared on my dash board instructing me of a power steering problem and inviting me to bring it to the attention of the local ford dealer. i reached my destination and turned off the car. after several hours, i turned on the car and the power steering was restored. after several weeks, i was again driving the local freeway at 70 mph under dry weather conditions and the same experience occurred. i again reached my destination, turned off the car and attended to my duties. again, after several hours, i turned on the car and found no pop-up windows on the dash board or power steering difficulties. i have taken it in to the local ford dealer and was told that it needed a new steering gear, which is presently on order and should be in within the next week.
09/02/201240000
 I was driving my parents and my toddler daughter back from visting a sibling (approx. 5 hour drive) when we stopped briefly to take a break about 2 1/2 hours away from home. when i started the car up again, i received warnings related to a power steering failure and advance trac failure. the car had no power steering and there appeared to be something wrong with the blinkers as well. on tuesday, following labor day) i took the vehicle to the dealership where i had purchased it for repair. more than a week later, i was informed that the part was on backorder with ford until october 1st and that there was a waiting list to get the part and there were almost 1000 people on the wait list ahead of me. i'm greatful that i had an extended warranty, however, even under the warranty they only have to provide a rental car for 10 days. i'm hopeful that the dealership will do the right thing and keep me in a car until sometime in hopefully october or november when they can repair the vehicle. i believe this to be a manufacturing defect which should be covered under the original warranty regardless of mileage. this appears to be happening to a number of people and is both a safety hazard as well as possibly a deceptive trade practice.
09/11/201251000
 While driving approximately 40 mph the power steering light came on and the power steering immediately stopped working on my 2011 ford explorer. luckily there was a turn lane to my right i could move into to stop the car and attempt to reset the system. i was lucky. i can only imagine what could happen if this were to happen on a winding mountain road. i took my explorer to the closest dealer to be looked at. i was told they would have to order the parts and that it would cost $1600.00 to fix. this vehicle is less than 2 years old. the design of this steering system is potentially fatal no steering system should ever fail without warning!
07/17/20126500
 While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012.
08/30/201211000
 Power steering failed
09/07/2012130041
 Started to back out of the garage and the steering wouldn't move. chime went on and power steering assist fault appeared in the display next to the speedometer. shut the car off waited then restarted the car and things functioned normally. will call ford dealer as this could be dangerous, steering was very, very hard to move and i'm a healthy male in the mid 40's. i don't know what my wife would do if this happened at highway speed. *tr
07/17/20126500
 While the car was moving the dash annunciator came on and, in succession, indicated terrain management system fault, service advancetrac and then power steering assist off. this last one is a serious problem as this car is virtually impossible to steer/turn without power assist. the power steering assist stopped completely without warning. if i were at high speed, at a curve, or had to avoid another car or person, i would have been in big trouble. some time later the car corrected itself. then it happened a second time 9/10/2012.
08/30/201211000
 Power steering failed
09/07/2012130041
 Started to back out of the garage and the steering wouldn't move. chime went on and power steering assist fault appeared in the display next to the speedometer. shut the car off waited then restarted the car and things functioned normally. will call ford dealer as this could be dangerous, steering was very, very hard to move and i'm a healthy male in the mid 40's. i don't know what my wife would do if this happened at highway speed. *tr
09/07/201213004
 Started to back out of the garage and the steering wouldn't move. chime went on and power steering assist fault appeared in the display next to the speedometer. shut the car off waited then restarted the car and things functioned normally. will call ford dealer as this could be dangerous, steering was very, very hard to move and i'm a healthy male in the mid 40's. i don't know what my wife would do if this happened at highway speed.
06/12/2012325001
 The car's power steering went out while driving around 10 mph pulling out of a gas station. the screen said it was a power steering failure. turned car off and turned back on and it went away, however it happened once more later around 5 mph. *tr
09/04/201267001
 I was driving on a major hwy when i lost the ability to properly steer the vehicle at 55 mph, luckily i was able to get to the side of the road with a lot of effort. at the time my 4 year old and 4 month old were in the vehicle and luckily no one was injured. i called my husband in a panic and he came to pick me up. when he got there the power steering fault light was on and the terrain management system would not engage. after turning the vehicle off and on the steering came back but the warning light was still on. he drove the vehicle straight to the dealer and they are in the process of figuring out what is wrong. *tr
08/29/2012336511
 This vehicle has experienced multiple (20+) power steering failures. it typically occurs while i am driving on the taconic state parkway, a 55 mph road in westchester county, ny. the power steering failure occurs quickly with little time for the driver to react. you simply get a small chime with an indicator on the dash stating power assist failure' followed by a message stating 'power steering failure'. by the time you read the message, you already know what has happened as you have no power steering the moment the chime is heard. the latest incident occurred as i was turning off the exit ramp for the taconic state parkway onto a local road to go home. half way through the turn, the power steering failed and i almost drove my car into another car at the intersection. with my strength, i was able to turn the wheel to complete the turn. otherwise, it would have been a head on collision intop a car stopped in the intersection. had this been my pregnant wife, it would have been a scary result. this car was brought to the local ford dealer (pleasantville ford) several months ago to have this issue addressed. they claimed at the time that it was due to a crossed wire that was fixed. the problem has continued to occur, and they presently have a new rack and pinion steering system on order from ford to try and address the issue. based on the latest occurrence, as well as a slew of other electrical issues with the vehicle, i am dropping it at the dealer today as i no longer deem it safe to be driven. i am extremely upset with ford and their product over this issue. *tr
08/14/201226000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while stopped, the traction control and power steering warning lights illuminated. the contact turned on vehicle and the power steering assist failed. the contact had to turn the vehicle off and restart in order to resolve failure momentarily however, the failure recurred. the vehicle was taken to the dealer for inspection but the technicians were unable to diagnose the failure. the manufacturer was made not made aware of the failure. the failure mileage was 26,000. the current mileage was 27,000. kmj
06/12/2012325001
 The car's power steering went out while driving around 10 mph pulling out of a gas station. the screen said it was a power steering failure. turned car off and turned back on and it went away, however it happened once more later around 5 mph. *tr
09/07/201213004
 Started to back out of the garage and the steering wouldn't move. chime went on and power steering assist fault appeared in the display next to the speedometer. shut the car off waited then restarted the car and things functioned normally. will call ford dealer as this could be dangerous, steering was very, very hard to move and i'm a healthy male in the mid 40's. i don't know what my wife would do if this happened at highway speed.
06/12/2012325001
 The car's power steering went out while driving around 10 mph pulling out of a gas station. the screen said it was a power steering failure. turned car off and turned back on and it went away, however it happened once more later around 5 mph. *tr
09/04/201267001
 I was driving on a major hwy when i lost the ability to properly steer the vehicle at 55 mph, luckily i was able to get to the side of the road with a lot of effort. at the time my 4 year old and 4 month old were in the vehicle and luckily no one was injured. i called my husband in a panic and he came to pick me up. when he got there the power steering fault light was on and the terrain management system would not engage. after turning the vehicle off and on the steering came back but the warning light was still on. he drove the vehicle straight to the dealer and they are in the process of figuring out what is wrong. *tr
08/29/201233651
 This vehicle has experienced multiple (20+) power steering failures. it typically occurs while i am driving on the taconic state parkway, a 55 mph road in westchester coutny, ny. the power steering failure occurs quickly with little timne for the driver to react. you simply get a small chime with an indicator on the dash stating power assist failure' followed by a message stating 'power steering failure'. by the time you read the message, you already know what has happened as you have no power steering the moment the chime is heard. the latest incidnet occured as i was turning off the exit ramp for the taconic state parkway onto a local road to go home. half way through the turn, the power steering failed and i almost drove my car into another car at the intersection. with my strength, i was able to turn the wheel to complete the trun. otherwise, it would have been a head on collission intop a car stopped in the intersection. had this been my preagnant wife, it would have been a scary result. this car was brought to the local ford dealer (pleasantville ford) several months ago to have this issue addressed. they claimed at the time that it was due to a crossed wire that was fixed. the problem has continued to occur, and they presently have a new rack and pinion steering system on order from ford to try and address the issue. based on the latets occurence, as well as a slew of other electrical issues with the vehicle, i am dropping it at the dealer today as i no longer deem it safe to be driven. i am extremely upset with ford and their product over this issue.
08/14/201226000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while stopped, the traction control and power steering warning lights illuminated. the contact turned on vehicle and the power steering assist failed. the contact had to turn the vehicle off and restart in order to resolve failure momentarily however, the failure recurred. the vehicle was taken to the dealer for inspection but the technicians were unable to diagnose the failure. the manufacturer was made not made aware of the failure. the failure mileage was 26,000. the current mileage was 27,000. kmj
09/04/2012150001
 Driving slow speed with 1year old and 3 year old babies power steering failed. warning light came on. gladly i was close to home and vehicle was picked up by roadside assistance will see what ford says tomorrow. *tr
09/04/2012360001
 Power steering stopped working. cannot drive car. error message power steering assist fault. *tr
09/02/2012498001
 As coasting to a stop light from approximately 35 mph down to 5 and maybe even completely stopped, the service advance trac warning light came on and then noticed power steering was nearly lost. i was in the left lane and was able to pull over to a side street, stop and restart the car, and then it drove fine. taking it into a dealer for evaluation today and have notified a ford person via online message board. *tr
06/12/201232500
 The car's power steering went out while driving around 10 mph pulling out of a gas station. the screen said it was a power steering failure. turned car off and turned back on and it went away, however it happened once more later around 5 mph.
09/04/20126700
 I was driving on a major hwy when i lost the ability to properly steer the vehicle at 55 mph, luckily i was able to get to the side of the road with a lot of effort. at the time my 4 year old and 4 month old were in the vehicle and luckily no one was injured. i called my husband in a panic and he came to pick me up. when he got there the power steering fault light was on and the terrain management system would not engage. after turning the vehicle off and on the steering came back but the warning light was still on. he drove the vehicle straight to the dealer and they are in the process of figuring out what is wrong.
08/29/201233651
 This vehicle has experienced multiple (20+) power steering failures. it typically occurs while i am driving on the taconic state parkway, a 55 mph road in westchester coutny, ny. the power steering failure occurs quickly with little timne for the driver to react. you simply get a small chime with an indicator on the dash stating power assist failure' followed by a message stating 'power steering failure'. by the time you read the message, you already know what has happened as you have no power steering the moment the chime is heard. the latest incidnet occured as i was turning off the exit ramp for the taconic state parkway onto a local road to go home. half way through the turn, the power steering failed and i almost drove my car into another car at the intersection. with my strength, i was able to turn the wheel to complete the trun. otherwise, it would have been a head on collission intop a car stopped in the intersection. had this been my preagnant wife, it would have been a scary result. this car was brought to the local ford dealer (pleasantville ford) several months ago to have this issue addressed. they claimed at the time that it was due to a crossed wire that was fixed. the problem has continued to occur, and they presently have a new rack and pinion steering system on order from ford to try and address the issue. based on the latets occurence, as well as a slew of other electrical issues with the vehicle, i am dropping it at the dealer today as i no longer deem it safe to be driven. i am extremely upset with ford and their product over this issue.
08/14/201226000
 Tl-the contact owns a 2011 ford explorer. the contact stated that at a stop, the traction control warning light and power steering warning light illuminated. the contact turned on vehicle, power steering had been lost. the contact had to turn vehicle off and restart to resolve failure momentarily. the failure recurred. the vehicle was taken to the dealer for inspection; however no failure was found. the manufacturer was made not made aware of the failure. the failure mileage was 26,000. the current mileage was 27,000. yn
09/04/2012150001
 Driving slow speed with 1year old and 3 year old babies power steering failed. warning light came on. gladly i was close to home and vehicle was picked up by roadside assistance will see what ford says tomorrow. *tr
09/04/201236000
 Power steering stopped working. cannot drive car. error message power steering assist fault.
09/02/201249800
 As coasting to a stop light from apprximately 35 mph down to 5 and maybe even completely stopped, the service advance trac warning light came on and then noticed power steering was nearly lost. i was in the left lane and was able to pull over to a side street, stop and restart the car, and then it drove fine. taking it into a dealer for evaluation today and have notified a ford person via online message board.
08/29/2012400001
 I was making a left hand turn, when the warning message came on letting me know the power steering assist failed and then lost all power for steering. i was able to pull over, stop & restart the vehicle and the power steering came back. i immediately took the car to the dealership and the electrical power steering unit will have to be replaced along with the 'rack & pinion' attachments. i tow a boat from time to time and this could have developed into a dangerous situation, as the vehicle was extremely difficult to steer. fortunately, i was close to a parking lot at the time and i was able to perform the restart. *tr
06/12/201232500
 The car's power steering went out while driving around 10 mph pulling out of a gas station. the screen said it was a power steering failure. turned car off and turned back on and it went away, however it happened once more later around 5 mph.
09/04/20126700
 I was driving on a major hwy when i lost the ability to properly steer the vehicle at 55 mph, luckily i was able to get to the side of the road with a lot of effort. at the time my 4 year old and 4 month old were in the vehicle and luckily no one was injured. i called my husband in a panic and he came to pick me up. when he got there the power steering fault light was on and the terrain management system would not engage. after turning the vehicle off and on the steering came back but the warning light was still on. he drove the vehicle straight to the dealer and they are in the process of figuring out what is wrong.
08/29/201233651
 This vehicle has experienced multiple (20+) power steering failures. it typically occurs while i am driving on the taconic state parkway, a 55 mph road in westchester coutny, ny. the power steering failure occurs quickly with little timne for the driver to react. you simply get a small chime with an indicator on the dash stating power assist failure' followed by a message stating 'power steering failure'. by the time you read the message, you already know what has happened as you have no power steering the moment the chime is heard. the latest incidnet occured as i was turning off the exit ramp for the taconic state parkway onto a local road to go home. half way through the turn, the power steering failed and i almost drove my car into another car at the intersection. with my strength, i was able to turn the wheel to complete the trun. otherwise, it would have been a head on collission intop a car stopped in the intersection. had this been my preagnant wife, it would have been a scary result. this car was brought to the local ford dealer (pleasantville ford) several months ago to have this issue addressed. they claimed at the time that it was due to a crossed wire that was fixed. the problem has continued to occur, and they presently have a new rack and pinion steering system on order from ford to try and address the issue. based on the latets occurence, as well as a slew of other electrical issues with the vehicle, i am dropping it at the dealer today as i no longer deem it safe to be driven. i am extremely upset with ford and their product over this issue.
08/14/201226000
 Tl-the contact owns a 2011 ford explorer. the contact stated that at a stop, the traction control warning light and power steering warning light illuminated. the contact turned on vehicle, power steering had been lost. the contact had to turn vehicle off and restart to resolve failure momentarily. the failure recurred. the vehicle was taken to the dealer for inspection; however no failure was found. the manufacturer was made not made aware of the failure. the failure mileage was 26,000. the current mileage was 27,000. yn
09/04/201215000
 Driving slow speed with 1year old and 3 year old babies power steering failed. warning light came on. gladly i was close to home and vehicle was picked up by roadside assistance will see what ford says tomorrow
09/04/201236000
 Power steering stopped working. cannot drive car. error message power steering assist fault.
09/02/201249800
 As coasting to a stop light from apprximately 35 mph down to 5 and maybe even completely stopped, the service advance trac warning light came on and then noticed power steering was nearly lost. i was in the left lane and was able to pull over to a side street, stop and restart the car, and then it drove fine. taking it into a dealer for evaluation today and have notified a ford person via online message board.
08/29/2012400001
 I was making a left hand turn, when the warning message came on letting me know the power steering assist failed and then lost all power for steering. i was able to pull over, stop & restart the vehicle and the power steering came back. i immediately took the car to the dealership and the electrical power steering unit will have to be replaced along with the 'rack & pinion' attachments. i tow a boat from time to time and this could have developed into a dangerous situation, as the vehicle was extremely difficult to steer. fortunately, i was close to a parking lot at the time and i was able to perform the restart. *tr
09/04/201215000
 Driving slow speed with 1year old and 3 year old babies power steering failed. warning light came on. gladly i was close to home and vehicle was picked up by roadside assistance will see what ford says tomorrow
09/04/201236000
 Power steering stopped working. cannot drive car. error message power steering assist fault.
09/02/201249800
 As coasting to a stop light from apprximately 35 mph down to 5 and maybe even completely stopped, the service advance trac warning light came on and then noticed power steering was nearly lost. i was in the left lane and was able to pull over to a side street, stop and restart the car, and then it drove fine. taking it into a dealer for evaluation today and have notified a ford person via online message board.
08/29/201240000
 I was making a left hand turn, when the warning message came on letting me know the power steering assist failed and then lost all power for steering. i was able to pull over, stop & restart the vehicle and the power steering came back. i immediately took the car to the dealership and the electrical power steering unit will have to be replaced along with the 'rack & pinion' attachments. i tow a boat from time to time and this could have developed into a dangerous situation, as the vehicle was extremely difficult to steer. fortunately, i was close to a parking lot at the time and i was able to perform the restart.
01/11/201215000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving approximately 40 mph, the steering wheel locked and the poser steering warning indicator illuminated. the contact suddenly crashed into the proceeding vehicle. there were no personal injuries. the vehicle was driven to an authorized dealer where the radiator, front bumper and grill were replaced. the technician was unable to determine the cause of the steering malfunction. the manufacturer was notified of the defect. the approximate failure mileage was 15,000. pmb
08/29/201240000
 I was making a left hand turn, when the warning message came on letting me know the power steering assist failed and then lost all power for steering. i was able to pull over, stop & restart the vehicle and the power steering came back. i immediately took the car to the dealership and the electrical power steering unit will have to be replaced along with the 'rack & pinion' attachments. i tow a boat from time to time and this could have developed into a dangerous situation, as the vehicle was extremely difficult to steer. fortunately, i was close to a parking lot at the time and i was able to perform the restart.
01/11/201215000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving approximately 40 mph, the steering wheel locked and the poser steering warning indicator illuminated. the contact suddenly crashed into the proceeding vehicle. there were no personal injuries. the vehicle was driven to an authorized dealer where the radiator, front bumper and grill were replaced. the technician was unable to determine the cause of the steering malfunction. the manufacturer was notified of the defect. the approximate failure mileage was 15,000. pmb
08/29/2012243601
 While turning right at about 6 - 10 mph the steering failed and vehicle was extremely hard to control. luckily no damage or injury, would have been very unsafe if happened at higher speed. *tr
08/22/2012150001
 Terrain management assist fault and power steering assist fault warning lights pop up and steering locks up while vehicle is in motion. hard to regain control of steering and have to muscle car over to curb and turn off engine and restart car to get drivable this has happened on two occasions. vehicle again at ford dealer. first occasion last week and dealer could not replicate issue, reprogrammed computer and released us. problem happened again this morning and car taken to dealer. *tr
08/25/2012277621
 I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12). *tr
08/22/2012260003
 Driving along and the power steering has failed three times. turn car off and restart and it works again. taking to ford dealer on august 27 for review. same as inhtsa action number: pe12017. *tr
08/16/2012453001
 The management terrain and power assist warning lights came on. then i had no power steering. it became very difficult to steer and control car. this has happened at low speed 3 times and at a dead stop 3 times. i have been able to reset by turning the car off and re-starting. *tr
01/11/201215000
 Tl-the contact owns a 2011 ford explorer. while driving approximately 40 mph, steering wheel locked with the illumination the warning indicator. the contact suddenly crashed into the proceeding vehicle. there were no personal injuries. the vehicle was driven to an authorized dealer where the radiator, front bumper and grill were replaced. the technician was unable to determine the cause of the steering malfunction. the manufacturer was notified of the defect. the approximate failure mileage was 15,000. js
08/29/2012243601
 While turning right at about 6 - 10 mph the steering failed and vehicle was extremely hard to control. luckily no damage or injury, would have been very unsafe if happened at higher speed. *tr
08/22/2012150001
 Terrain management assist fault and power steering assist fault warning lights pop up and steering locks up while vehicle is in motion. hard to regain control of steering and have to muscle car over to curb and turn off engine and restart car to get drivable this has happened on two occasions. vehicle again at ford dealer. first occasion last week and dealer could not replicate issue, reprogrammed computer and released us. problem happened again this morning and car taken to dealer. *tr
08/25/2012277621
 I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12). *tr
08/27/2012157001
 After stopping at a stop sign, i began to accelerate through an intersection. approximately half way through the intersection, the power steering was lost and a chime sounded with a message statingpower assist failure and then another message of service advancetrac were shown in the dashboard display. i was able to continue through the intersection and pull over to the side of the road. i turned the vehicle off and when i restarted it, the power steering was working again. this is the second time it has happened in this vehicle. the first time was in june of 2012, but i wasn't aware of this website to report the problem. i also did not make an appointment at the dealership for it to be looked at as it seemed like a rare event. *tr
08/22/2012260003
 Driving along and the power steering has failed three times. turn car off and restart and it works again. taking to ford dealer on august 27 for review. same as inhtsa action number: pe12017. *tr
08/16/2012453001
 The management terrain and power assist warning lights came on. then i had no power steering. it became very difficult to steer and control car. this has happened at low speed 3 times and at a dead stop 3 times. i have been able to reset by turning the car off and re-starting. *tr
08/24/2012120001
 I was driving down a steep and curvy road and the steering locked and the power steering failure light came on along with the all terrain assistance failure light. luckily no one was behind me and i was able to pull over ... i turned the car off and the failure light remained for both the power steering and all terrain. i turned the car off when i arrived at my destination and the fault came back about 10 minutes later when i was driving home. i have an 8 month old child and i am afraid to drive this car. we have had nothing but problems with this vehicle ... about a year ago the sync system totally crapped out and the vehicle was sitting at the dealer for about a month. we pay about $700 a month for this on a lease and can't wait to turn it back in. *tr
08/29/201224360
 While turning right at about 6 - 10 mph the steering failed and vehicle was extremely hard to control. luckily no damage or injury, would have been very unsafe if happened at higher speed.
08/22/2012150001
 Terrain management assist fault and power steering assist fault warning lights pop up and steering locks up while vehicle is in motion. hard to regain control of steering and have to muscle car over to curb and turn off engine and restart car to get drivable this has happened on two occasions. vehicle again at ford dealer. first occasion last week and dealer could not replicate issue, reprogrammed computer and released us. problem happened again this morning and car taken to dealer. *tr
08/25/2012277621
 I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12). *tr
08/27/2012157001
 After stopping at a stop sign, i began to accelerate through an intersection. approximately half way through the intersection, the power steering was lost and a chime sounded with a message statingpower assist failure and then another message of service advancetrac were shown in the dashboard display. i was able to continue through the intersection and pull over to the side of the road. i turned the vehicle off and when i restarted it, the power steering was working again. this is the second time it has happened in this vehicle. the first time was in june of 2012, but i wasn't aware of this website to report the problem. i also did not make an appointment at the dealership for it to be looked at as it seemed like a rare event. *tr
08/22/2012260003
 Driving along and the power steering has failed three times. turn car off and restart and it works again. taking to ford dealer on august 27 for review. same as inhtsa action number: pe12017. *tr
08/16/2012453001
 The management terrain and power assist warning lights came on. then i had no power steering. it became very difficult to steer and control car. this has happened at low speed 3 times and at a dead stop 3 times. i have been able to reset by turning the car off and re-starting. *tr
08/24/2012120001
 I was driving down a steep and curvy road and the steering locked and the power steering failure light came on along with the all terrain assistance failure light. luckily no one was behind me and i was able to pull over ... i turned the car off and the failure light remained for both the power steering and all terrain. i turned the car off when i arrived at my destination and the fault came back about 10 minutes later when i was driving home. i have an 8 month old child and i am afraid to drive this car. we have had nothing but problems with this vehicle ... about a year ago the sync system totally crapped out and the vehicle was sitting at the dealer for about a month. we pay about $700 a month for this on a lease and can't wait to turn it back in. *tr
08/24/2012205001
 A warning message saying service autotrac came on, following quickly by a power steering warning message. at that point, i could no longer steer the vehicle enough to continue driving. *tr
08/22/201215000
 Terrain management assist fault and power steering assist fault warning lights pop up and steering locks up while vehicle is in motion. hard to regain control of steering and have to muscle car over to curb and turn off engine and restart car to get driveable this has happened on two occassions. vehicle again at ford dealer. first occassion last week and dealer could not replicate issue, reprogrammed computer and released us. problem happened again this morning and car taken to dealer.
08/25/2012277621
 I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12). *tr
08/27/2012157001
 After stopping at a stop sign, i began to accelerate through an intersection. approximately half way through the intersection, the power steering was lost and a chime sounded with a message statingpower assist failure and then another message of service advancetrac were shown in the dashboard display. i was able to continue through the intersection and pull over to the side of the road. i turned the vehicle off and when i restarted it, the power steering was working again. this is the second time it has happened in this vehicle. the first time was in june of 2012, but i wasn't aware of this website to report the problem. i also did not make an appointment at the dealership for it to be looked at as it seemed like a rare event. *tr
08/22/2012260003
 Driving along and the power steering has failed three times. turn car off and restart and it works again. taking to ford dealer on august 27 for review. same as inhtsa action number: pe12017. *tr
08/16/2012453001
 The management terrain and power assist warning lights came on. then i had no power steering. it became very difficult to steer and control car. this has happened at low speed 3 times and at a dead stop 3 times. i have been able to reset by turning the car off and re-starting. *tr
08/24/2012120001
 I was driving down a steep and curvy road and the steering locked and the power steering failure light came on along with the all terrain assistance failure light. luckily no one was behind me and i was able to pull over ... i turned the car off and the failure light remained for both the power steering and all terrain. i turned the car off when i arrived at my destination and the fault came back about 10 minutes later when i was driving home. i have an 8 month old child and i am afraid to drive this car. we have had nothing but problems with this vehicle ... about a year ago the sync system totally crapped out and the vehicle was sitting at the dealer for about a month. we pay about $700 a month for this on a lease and can't wait to turn it back in. *tr
08/24/2012205001
 A warning message saying service autotrac came on, following quickly by a power steering warning message. at that point, i could no longer steer the vehicle enough to continue driving. *tr
08/07/2012224501
 I was pulling out of my garage and only got about 6 feet out of the garage and i immediately lost power steering - there was a message showing on the dash power steering module fault. 2 days before this happened there was a very hard shaking in the front end. you could see the front passenger seat shake. the ford dealer said that was caused by a problem with the drive shaft. and also said that ford is aware of people having problems with the drive shaft also. *tr
08/15/2012275001
 I was slowing down and getting into the left turn lane. the light was green so i started to turn left and the traction light system came on, both lights, and the steering system failure alert came on and i lost all power steering and almost hit a pole. it was a nice day, no rain or moisture. the pavement was dry. *tr
08/25/201227762
 I was traveling approx 60mph when an alert from the dash sounded, the steering wheel vibrated and 2 messages appeared on the onboard messaging system: 1) power steering assist fault and 2) service advance trac. at that time i lost all power steering ability. i am very fortunate that i was driving on a straight stretch of road at the time as i am unsure if i could have kept the vehicle from going off of the road. i pulled over at a gas station and turned the car off. i restarted the car approx 5 min later and it had no warnings and the power steering had been restored. the next day, the exact same thing happened, except i was going approx 10mph turning left into the ford dealership to let them look at this problem. they informed me today that they needed to order a new rack and that the part was backordered and had a delivery date of november (today's date is 8/27/12).
08/27/201215700
 After stopping at a stop sign, i began to accelerate through an intersection. approximately half way through the intersection, the power steering was lost and a chime sounded with a message statingpower assist failure and then another message of service advancetrac were shown in the dashboard display. i was able to continue through the intersection and pull over to the side of the road. i turned the vehicle off and when i restarted it, the power steering was working again. this is the second time it has happened in this vehicle. the first time was in june of 2012, but i wasn't aware of this website to report the problem. i also did not make an appointment at the dealership for it to be looked at as it seemed like a rare event.
08/22/201226000
 Driving along and the power steering has failed three times. turn car off and restart and it works again. taking to ford dealer on august 27 for review.same as inhtsa action number: pe12017.
08/16/201245300
 The management terrian and power assist warning lights came on. then i had no power steering. it became very difficult to steer and control car. this has happened at low speed 3 times and at a dead stop 3 times. i have beed able to reset by turning the car off and re-starting.
08/24/2012120001
 I was driving down a steep and curvy road and the steering locked and the power steering failure light came on along with the all terrain assistance failure light. luckily no one was behind me and i was able to pull over ... i turned the car off and the failure light remained for both the power steering and all terrain. i turned the car off when i arrived at my destination and the fault came back about 10 minutes later when i was driving home. i have an 8 month old child and i am afraid to drive this car. we have had nothing but problems with this vehicle ... about a year ago the sync system totally crapped out and the vehicle was sitting at the dealer for about a month. we pay about $700 a month for this on a lease and can't wait to turn it back in. *tr
08/24/2012205001
 A warning message saying service autotrac came on, following quickly by a power steering warning message. at that point, i could no longer steer the vehicle enough to continue driving. *tr
08/07/2012224501
 I was pulling out of my garage and only got about 6 feet out of the garage and i immediately lost power steering - there was a message showing on the dash power steering module fault. 2 days before this happened there was a very hard shaking in the front end. you could see the front passenger seat shake. the ford dealer said that was caused by a problem with the drive shaft. and also said that ford is aware of people having problems with the drive shaft also. *tr
08/15/2012275001
 I was slowing down and getting into the left turn lane. the light was green so i started to turn left and the traction light system came on, both lights, and the steering system failure alert came on and i lost all power steering and almost hit a pole. it was a nice day, no rain or moisture. the pavement was dry. *tr
08/24/201212000
 I was driving down a steep and curvy road and the steering locked and the power steering failure light came on along with the all terrain assistance failure light. luckily no one was behind me and i was able to pull over ... i turned the car off and the failure light remained for both the power steering and all terrain. i turned the car off when i arrived at my destination and the fault came back about 10 minutes later when i was driving home. i have an 8 month old child and i am afraid to drive this car. we have had nothing but problems with this vehicle ... about a year ago the sync system totally crapped out and the vehicle was sitting at the dealer for about a month. we pay about $700 a month for this on a lease and can't wait to turn it back in.
08/15/2012275001
 I was slowing down and getting into the left turn lane. the light was green so i started to turn left and the traction light system came on, both lights, and the steering system failure alert came on and i lost all power steering and almost hit a pole. it was a nice day, no rain or moisture. the pavement was dry. *tr
08/24/201220500
 A warning message saying service autotrac came on, following quickly by a power steering warning message. at that point, i could no longer steer the vehicle enough to continue driving.
08/07/2012224501
 I was pulling out of my garage and only got about 6 feet out of the garage and i immediately lost power steering - there was a message showing on the dash power steering module fault. 2 days before this happened there was a very hard shaking in the front end. you could see the front passenger seat shake. the ford dealer said that was caused by a problem with the drive shaft. and also said that ford is aware of people having problems with the drive shaft also. *tr
08/15/2012275001
 I was slowing down and getting into the left turn lane. the light was green so i started to turn left and the traction light system came on, both lights, and the steering system failure alert came on and i lost all power steering and almost hit a pole. it was a nice day, no rain or moisture. the pavement was dry. *tr
08/13/2012160001
 Started parked explorer and went to back up. the power assist steering fault light came on at the same time as the service advance trac light. i was unable to turn the vehicle at all.tried backing up and going forward but the steering wheel would not move. next i shut the engine off and turned it back on. the failure lights would not clear and the steering was still locked. called our local ford dealer and they me try restarting several times. eventually the process worked and the steering came back.dealer advised to bring the vehicle in right away.local dealer provided a rental car. dealer called the next day and said our explorer was not safe to drive. dealer ordered replacement steering rack. projected date for replacement part is november 9. our dealer has been great. i am not sure even when the car is repaired will i trust it. *tr
08/07/201222450
 I was pulling out of my garage and only got about 6 feet out of the garage and i immediately lost power steering - there was a message showing on the dash power steering module fault. 2 days before this happened there was a very hard shaking in the front end. you could see the front passenger seat shake. the ford dealer said that was caused by a problem with the drive shaft. and also said that ford is aware of people having problems with the drive shaft also.
08/15/201227500
 I was slowing down and getting into the left turn lane. the light was green so i started to turn left and the traction light system came on, both lights, and the the steering system failure alert came on and i lost all power steering and almost hit a pole. it was a nice day, no rain or moisture. the pavement was dry.
08/13/2012160001
 Started parked explorer and went to back up. the power assist steering fault light came on at the same time as the service advance trac light. i was unable to turn the vehicle at all.tried backing up and going forward but the steering wheel would not move. next i shut the engine off and turned it back on. the failure lights would not clear and the steering was still locked. called our local ford dealer and they me try restarting several times. eventually the process worked and the steering came back.dealer advised to bring the vehicle in right away.local dealer provided a rental car. dealer called the next day and said our explorer was not safe to drive. dealer ordered replacement steering rack. projected date for replacement part is november 9. our dealer has been great. i am not sure even when the car is repaired will i trust it. *tr
08/06/2012219003
 On three separate occasions within the past two weeks the power steering has failed. the most recent event occurred while my wife was driving at highway speeds. she said the car was uncontrollable and she had to brake to a stop in the travel lane. the problem can be resolved temporarily by shutting off the ignition and power and restarting, but it is obviously a recurring issue. *tr
07/23/2012150001
 I was making a right turn onto a service drive to go on the expressway. as i was completing the turn i lost the power steering & the car started to decelerate. i got 2 messages on the dashboard, the only one i paid attention to was service advance track, i think the 2nd message was about a loss of power steering. if it was, it was because of the advance track breaking. i was able to pull over to the side of the road & stop the car. shutting the car off & restarting did nothing to clear the problem. when i looked up advance track in the owner's manual it explicitly said if the advance track broke the car would decelerate & power steering would be lost & the car would need to be towed, it should not be driven if this happened. i then called the dealer & was told i would need to have the car towed in. when i called the next day i was told the part had been ordered & should be in on wed & then it would be installed. when i called on wed i was told the part was on a 2 week national backorder; which meant the part would not be in until aug 9. it is now aug 20 & the part has still not been received, i have no idea when the dealer expects delivery. the dealer has been very good about it & i am driving a rental car, paid for by ford, until the repair is complete. earlier in the year i had another problem with the throttle boot needing to be replaced & i wonder now if the 2 problems are related. *tr
08/13/201216000
 Started parked explorer and went to back up. the power assist steering fault light came on at the same time as the service advance trac light. i was unable to turn the vehicle at all.tried backing up and going forward but the steering wheel would not move. next i shut the engine off and turned it back on. the failure lights would not clear and the steering was still locked. called our local ford dealer and they me try restarting several times. eventually the process worked and the steering came back.dealer advised to bring the vehicle in right away.local dealer provided a rental car. dealer called the next day and said our explorer was not safe to drive. dealer ordered replacement steering rack. projected date for replacement part is november 9. our dealer has been great. i am not sure even when the car is repaired will i trust it.
08/06/201221900
 On three separate occasions within the past two weeks the power steering has failed. the most recent event occurred while my wife was driving at highway speeds. she said the car was uncontrollable and she had to brake to a stop in the travel lane. the problem can be resolved temporarily by shutting off the ignition and power and restarting, but it is obviously a recurring issue.
07/23/2012150001
 I was making a right turn onto a service drive to go on the expressway. as i was completing the turn i lost the power steering & the car started to decelerate. i got 2 messages on the dashboard, the only one i paid attention to was service advance track, i think the 2nd message was about a loss of power steering. if it was, it was because of the advance track breaking. i was able to pull over to the side of the road & stop the car. shutting the car off & restarting did nothing to clear the problem. when i looked up advance track in the owner's manual it explicitly said if the advance track broke the car would decelerate & power steering would be lost & the car would need to be towed, it should not be driven if this happened. i then called the dealer & was told i would need to have the car towed in. when i called the next day i was told the part had been ordered & should be in on wed & then it would be installed. when i called on wed i was told the part was on a 2 week national backorder; which meant the part would not be in until aug 9. it is now aug 20 & the part has still not been received, i have no idea when the dealer expects delivery. the dealer has been very good about it & i am driving a rental car, paid for by ford, until the repair is complete. earlier in the year i had another problem with the throttle boot needing to be replaced & i wonder now if the 2 problems are related. *tr
08/06/201221900
 On three separate occasions within the past two weeks the power steering has failed. the most recent event occurred while my wife was driving at highway speeds. she said the car was uncontrollable and she had to brake to a stop in the travel lane. the problem can be resolved temporarily by shutting off the ignition and power and restarting, but it is obviously a recurring issue.
07/23/201215000
 I was making a right turn onto a service drive to go on the expressway. as i was completing the turn i lost the power steering & the car started to decelerate. i got 2 messages on the dashboard, the only one i paid attention to was service advance track, i think the 2nd message was about a loss of power steering. if it was, it was because of the advance track breaking. i was able to pull over to the side of the road & stop the car. shutting the car off & restarting did nothing to clear the problem. when i looked up advance track in the owner's manual it explicitly said if the advance track broke the car would decelerate & power steering would be lost & the car would need to be towed, it should not be driven if this happened. i then called the dealer & was told i would need to have the car towed in. when i called the next day i was told the part had been ordered & should be in on wed & then it would be installed. when i called on wed i was told the part was on a 2 week national backorder; which meant the part would not be in until aug 9. it is now aug 20 & the part has still not been received, i have no idea when the dealer expects delivery. the dealer has been very good about it & i am driving a rental car, paid for by ford, until the repair is complete. earlier in the year i had another problem with the throttle boot needing to be replaced & i wonder now if the 2 problems are related.
07/28/2012121001
 While traveling down a highway at approximately 70 mph the power steering went out on our ford explorer. obviously this was not a good situation. we almost caused an accident. we pulled to the side of the road. shut the car off. eventually restarted the vehicle and continued on our travels. when we returned home from vacation we contacted ford and they now have our explorer in their shop and we have been driving a rental car for 2 weeks. several weeks prior to this when i started the vehicle to back it out of the garage the power steering had failed and the warning light was on. i shut the vehicle off and restarted it and the power seemed to work fine. i had no other issues with it until the 7/28/12 incident described above. *tr
07/23/201215000
 I was making a right turn onto a service drive to go on the expressway. as i was completing the turn i lost the power steering & the car started to decelerate. i got 2 messages on the dashboard, the only one i paid attention to was service advance track, i think the 2nd message was about a loss of power steering. if it was, it was because of the advance track breaking. i was able to pull over to the side of the road & stop the car. shutting the car off & restarting did nothing to clear the problem. when i looked up advance track in the owner's manual it explicitly said if the advance track broke the car would decelerate & power steering would be lost & the car would need to be towed, it should not be driven if this happened. i then called the dealer & was told i would need to have the car towed in. when i called the next day i was told the part had been ordered & should be in on wed & then it would be installed. when i called on wed i was told the part was on a 2 week national backorder; which meant the part would not be in until aug 9. it is now aug 20 & the part has still not been received, i have no idea when the dealer expects delivery. the dealer has been very good about it & i am driving a rental car, paid for by ford, until the repair is complete. earlier in the year i had another problem with the throttle boot needing to be replaced & i wonder now if the 2 problems are related.
07/28/2012121001
 While traveling down a highway at approximately 70 mph the power steering went out on our ford explorer. obviously this was not a good situation. we almost caused an accident. we pulled to the side of the road. shut the car off. eventually restarted the vehicle and continued on our travels. when we returned home from vacation we contacted ford and they now have our explorer in their shop and we have been driving a rental car for 2 weeks. several weeks prior to this when i started the vehicle to back it out of the garage the power steering had failed and the warning light was on. i shut the vehicle off and restarted it and the power seemed to work fine. i had no other issues with it until the 7/28/12 incident described above. *tr
08/10/201289521
 Vehicle was traveling on an interstate when three warnings came up, all referring back to the power steering. the vehicle became extremely difficult to turn. we were able to move the vehicle off to the side of the road. vehicle was turned off and seem to reset. we then drove the vehicle to the dealership where it still sits. *tr
07/28/201212100
 While traveling down a highway at approxiametely 70 mph the power steering went out on our ford explorer. obviously this was not a good situation. we almost caused an accident. we pulled to the side of the road. shut the car off. eventually restarted the vehicle and continued on our travels. when we returned home from vacation we contacted ford and they now have our explorer in their shop and we have been driving a rental car for 2 weeks. several weeks prior to this when i started the vehicle to back it out of the garage the power steering had failed and the warning light was on. i shut the vehicle off and restarted it and the power seemed to work fine. i had no other issues with it until the 7/28/12 incident described above.
08/10/201289521
 Vehicle was traveling on an interstate when three warnings came up, all referring back to the power steering. the vehicle became extremely difficult to turn. we were able to move the vehicle off to the side of the road. vehicle was turned off and seem to reset. we then drove the vehicle to the dealership where it still sits. *tr
08/10/2012130001
 Power steering failed in my 2011 ford explorer while on the highway. was able to pull to the side safely but was a very dangerous situation with my 2 young boys in the car. *tr
08/11/2012428341
 Power steering failure when driving at speeds of 10-15 miles per hour. the power steering locked up without warning and then the power steering fault light came on. i was able to pull over to the side of the road with but with great difficulty. i shut the vehicle off and immediately turned the vehicle back on and the power steering did not return. i shut the vehicle off a second time and let it sit for 60 seconds and the second time the power steering returned. two days later when driving in a parking lot the power steering went out again, i shut the vehicle off and restarted it after 60 seconds and the power steering came back on. *tr
08/10/201229500
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 5 mph the power steering assist failed message came on the instrument panel, immediately after it became extremely difficult to make any turns or maneuver the steering wheel. the contact mentioned that after powering off and restarting, the vehicle was performing as normal. the vehicle was taken to the dealer and the manufacturer was made aware of the failure who filed a report and did not offer any further assistance. the vehicle was not repaired. the failure mileage was 29,500 and the current mileage was 29,600.
08/10/201289521
 Vehicle was traveling on an interstate when three warnings came up, all referring back to the power steering. the vehicle became extremely difficult to turn. we were able to move the vehicle off to the side of the road. vehicle was turned off and seem to reset. we then drove the vehicle to the dealership where it still sits. *tr
08/10/2012130001
 Power steering failed in my 2011 ford explorer while on the highway. was able to pull to the side safely but was a very dangerous situation with my 2 young boys in the car. *tr
08/11/2012428341
 Power steering failure when driving at speeds of 10-15 miles per hour. the power steering locked up without warning and then the power steering fault light came on. i was able to pull over to the side of the road with but with great difficulty. i shut the vehicle off and immediately turned the vehicle back on and the power steering did not return. i shut the vehicle off a second time and let it sit for 60 seconds and the second time the power steering returned. two days later when driving in a parking lot the power steering went out again, i shut the vehicle off and restarted it after 60 seconds and the power steering came back on. *tr
08/10/2012237002
 Driving my explorer at a speed of 45 mph a warning light came on and said the power steering had failed. which it had. also received warnings my traction control had failed. stop vehicle and turned off and restarted. the problem reset it self. this occurred twice within 5 days. *tr
08/10/20128952
 Vehicle was traveling on an interstate when three warnings came up, all referring back to the power steering. the vehicle became extremely difficult to turn. we were able to move the vehicle off to the side of the road. vehicle was turned off and seem to reset. we then drove the vehicle to the dealership where it still sits
08/10/2012130001
 Power steering failed in my 2011 ford explorer while on the highway. was able to pull to the side safely but was a very dangerous situation with my 2 young boys in the car. *tr
08/11/2012428341
 Power steering failure when driving at speeds of 10-15 miles per hour. the power steering locked up without warning and then the power steering fault light came on. i was able to pull over to the side of the road with but with great difficulty. i shut the vehicle off and immediately turned the vehicle back on and the power steering did not return. i shut the vehicle off a second time and let it sit for 60 seconds and the second time the power steering returned. two days later when driving in a parking lot the power steering went out again, i shut the vehicle off and restarted it after 60 seconds and the power steering came back on. *tr
08/10/2012237002
 Driving my explorer at a speed of 45 mph a warning light came on and said the power steering had failed. which it had. also received warnings my traction control had failed. stop vehicle and turned off and restarted. the problem reset it self. this occurred twice within 5 days. *tr
08/09/201230000
 Tl- the contact owns a 2011 ford explorer. the contact stated while driving 35 mph, the power steering failed. the contact stated that the power assistance fault warning illuminated on the instrument panel. the contact stated that he had a difficult time steering the vehicle because it was not working properly. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was nothing that could be done and to take the vehicle to the dealer for inspection. the failure mileage was 30,000. ap
06/28/2012212501
 This has happened twice now about 3 weeks apart from each other. we are driving under normal conditions and the power steering will fail. an alert on the dash will say power steering failure. once we turn the car off and restart it the power steering engages again. i took it to the dealer and since the computer didn't submit a code and they couldn't reproduce the problem they sent me home with it. this is extremely unsafe, if we happen to be turning when it all the sudden goes out we would have ended up going off the road or in to oncoming traffic. these cars are mainly owned by families with kids since it has three rows of seats, can something be done before it results in more serious consequences? *tr
08/10/201213000
 Power steering failed in my 2011 ford explorer while on the highway. was able to pull to the side safely but was a very dangerous situation with my 2 young boys in the car.
08/11/201242834
 Power steering failure when driving at speeds of 10-15 miles per hour. the power steering locked up without warning and then the power steering fault light came on. i was able to pull over to the side of the road with but with great difficulty. i shut the vehicle off and immediately turned the vehicle back on and the power steering did not return. i shut the vehicle off a second time and let it sit for 60 seconds and the second time the power steering returned. two days later when driving in a parking lot the power steering went out again, i shut the vehicle off and restarted it after 60 seconds and the power steering came back on.
08/10/2012237002
 Driving my explorer at a speed of 45 mph a warning light came on and said the power steering had failed. which it had. also received warnings my traction control had failed. stop vehicle and turned off and restarted. the problem reset it self. this occurred twice within 5 days. *tr
08/09/201230000
 Tl- the contact owns a 2011 ford explorer. the contact stated while driving 35 mph, the power steering failed. the contact stated that the power assistance fault warning illuminated on the instrument panel. the contact stated that he had a difficult time steering the vehicle because it was not working properly. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was nothing that could be done and to take the vehicle to the dealer for inspection. the failure mileage was 30,000. ap
06/28/2012212501
 This has happened twice now about 3 weeks apart from each other. we are driving under normal conditions and the power steering will fail. an alert on the dash will say power steering failure. once we turn the car off and restart it the power steering engages again. i took it to the dealer and since the computer didn't submit a code and they couldn't reproduce the problem they sent me home with it. this is extremely unsafe, if we happen to be turning when it all the sudden goes out we would have ended up going off the road or in to oncoming traffic. these cars are mainly owned by families with kids since it has three rows of seats, can something be done before it results in more serious consequences? *tr
08/03/20111
 On several occasions after starting the vehicle, the steering will not function, its stiff as a brick, wheel can not be turned. shutting off the vehicle and restarting corrected the problem. one occasion, while pulling out of a parking lot, the steering became very stiff and the wheel would not turn. it was momentary and corrected itself. *tr
08/06/201222000
 Tl-the contact owns a 2011 ford explorer. the contact stated that the power steering failed while driving 40 mph. the contact shut off and restarted vehicle however, the train management mode was non-functional and all of the gear box lights on failed. the vehicle was taken to a dealer who advised that the steering rack failed. the manufacturer was made aware of failure. the current and failure mileage was 22,000. kmj
08/09/2012224901
 I was slowing to stop for a stop light and a light appeared on the dash that the advance traction failed. seconds later, a light came on saying the power steering failed, i tried to turn the wheel and it was very difficult to turn. *tr
08/11/201242834
 Power steering failure when driving at speeds of 10-15 miles per hour. the power steering locked up without warning and then the power steering fault light came on. i was able to pull over to the side of the road with but with great difficulty. i shut the vehicle off and immediately turned the vehicle back on and the power steering did not return. i shut the vehicle off a second time and let it sit for 60 seconds and the second time the power steering returned. two days later when driving in a parking lot the power steering went out again, i shut the vehicle off and restarted it after 60 seconds and the power steering came back on.
08/10/201223700
 Driving my explorer at a speed of 45 mph a warning light came on and said the power steering had failed. which it had. also received warnings my traction control had failed. stop vehicle and turned off and restarted. the problem reset it self. this occurred twice within 5 days
08/09/201230000
 Tl- the contact owns a 2011 ford explorer. the contact stated while driving 35 mph, the power steering failed. the contact stated that the power assistance fault warning illuminated on the instrument panel. the contact stated that he had a difficult time steering the vehicle because it was not working properly. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was nothing that could be done and to take the vehicle to the dealer for inspection. the failure mileage was 30,000. ap
06/28/2012212501
 This has happened twice now about 3 weeks apart from each other. we are driving under normal conditions and the power steering will fail. an alert on the dash will say power steering failure. once we turn the car off and restart it the power steering engages again. i took it to the dealer and since the computer didn't submit a code and they couldn't reproduce the problem they sent me home with it. this is extremely unsafe, if we happen to be turning when it all the sudden goes out we would have ended up going off the road or in to oncoming traffic. these cars are mainly owned by families with kids since it has three rows of seats, can something be done before it results in more serious consequences? *tr
08/03/20111
 On several occasions after starting the vehicle, the steering will not function, its stiff as a brick, wheel can not be turned. shutting off the vehicle and restarting corrected the problem. one occasion, while pulling out of a parking lot, the steering became very stiff and the wheel would not turn. it was momentary and corrected itself. *tr
08/06/201222000
 Tl-the contact owns a 2011 ford explorer. the contact stated that the power steering failed while driving 40 mph. the contact shut off and restarted vehicle however, the train management mode was non-functional and all of the gear box lights on failed. the vehicle was taken to a dealer who advised that the steering rack failed. the manufacturer was made aware of failure. the current and failure mileage was 22,000. kmj
08/09/2012224901
 I was slowing to stop for a stop light and a light appeared on the dash that the advance traction failed. seconds later, a light came on saying the power steering failed, i tried to turn the wheel and it was very difficult to turn. *tr
08/10/201223700
 Driving my explorer at a speed of 45 mph a warning light came on and said the power steering had failed. which it had. also received warnings my traction control had failed. stop vehicle and turned off and restarted. the problem reset it self. this occurred twice within 5 days
08/09/201230000
 Tl- the contact owns a 2011 ford explorer. the contact stated while driving 35 mph, the power steering failed. the contact stated that the power assistance fault warning illuminated on the instrument panel. the contact stated that he had a difficult time steering the vehicle because it was not working properly. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was nothing that could be done and to take the vehicle to the dealer for inspection. the failure mileage was 30,000. ap
06/28/201221250
 This has happened twice now about 3 weeks apart from each other. we are driving under normal conditions and the power steering will fail. an alert on the dash will say power steering failure. once we turn the car off and restart it the power steering engages again. i took it to the dealer and since the computer didn't submit a code and they couldn't reproduce the problem they sent me home with it. this is extremely unsafe, if we happen to be turning when it all the sudden goes out we would have ended up going off the road or in to oncoming traffic. these cars are mainly owned by families with kids since it has three rows of seats, can something be done before it results in more serious consequences?
07/04/2012155001
 On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assist light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days. *tr
08/09/201230000
 Tl- the contact owns a 2011 ford explorer. the contact stated while driving 35 mph, the power steering failed. the contact stated that the power assistance fault warning illuminated on the instrument panel. the contact stated that he had a difficult time steering the vehicle because it was not working properly. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was nothing that could be done and to take the vehicle to the dealer for inspection. the failure mileage was 30,000. ap
06/28/201221250
 This has happened twice now about 3 weeks apart from each other. we are driving under normal conditions and the power steering will fail. an alert on the dash will say power steering failure. once we turn the car off and restart it the power steering engages again. i took it to the dealer and since the computer didn't submit a code and they couldn't reproduce the problem they sent me home with it. this is extremely unsafe, if we happen to be turning when it all the sudden goes out we would have ended up going off the road or in to oncoming traffic. these cars are mainly owned by families with kids since it has three rows of seats, can something be done before it results in more serious consequences?
08/03/2011
 On several occasions after starting the vehicle, the steering will not function, its stiff as a brick, wheel can not be turned. shutting off the vehicle and restarting corrected the problem. one one occasion, while pulling out of a parking lot, the steering became very stiff and the wheel would not turn. it was momentary and corrected itself.
08/06/201222000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving at 40 mph, the contact lost power steering. the contact made a stop at a side, shut off and restarted vehicle. the train management mode was not functional, and all the lights on the gear box for the gear shifts were not working. the vehicle was taken to a dealer, who inspected vehicle and stated that the steering rack had failed. the manufacturer was made aware of failure, who provided assistance with rental vehicle. the current and failure mileage was 22,000.yn
08/09/201222490
 I was slowing to stop for a stop light and a light appeared on the dash that the advance traction failed. seconds later, a light came on saying the power steering failed, i tried to turn the wheel and it was very difficult to turn.
08/08/2012160001
 I was driving my ford explorer and i got a warning alarm that the power steering failed. it was very difficult to steer the vehicle. i reported it to the dealer and when they looked at the car, the power steering was working but they are going to fix it. *tr
08/08/2012347001
 Started car and proceded to back out of driveway. power steering was not working. a warning showed on dash screen power steering assist off failure. stopped car / restarted and the power steering returned. drove 5- 10 miles, no other failure. *tr
05/01/2012290004
 The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here. *tr
06/28/201221250
 This has happened twice now about 3 weeks apart from each other. we are driving under normal conditions and the power steering will fail. an alert on the dash will say power steering failure. once we turn the car off and restart it the power steering engages again. i took it to the dealer and since the computer didn't submit a code and they couldn't reproduce the problem they sent me home with it. this is extremely unsafe, if we happen to be turning when it all the sudden goes out we would have ended up going off the road or in to oncoming traffic. these cars are mainly owned by families with kids since it has three rows of seats, can something be done before it results in more serious consequences?
08/03/2011
 On several occasions after starting the vehicle, the steering will not function, its stiff as a brick, wheel can not be turned. shutting off the vehicle and restarting corrected the problem. one one occasion, while pulling out of a parking lot, the steering became very stiff and the wheel would not turn. it was momentary and corrected itself.
08/06/201222000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving at 40 mph, the contact lost power steering. the contact made a stop at a side, shut off and restarted vehicle. the train management mode was not functional, and all the lights on the gear box for the gear shifts were not working. the vehicle was taken to a dealer, who inspected vehicle and stated that the steering rack had failed. the manufacturer was made aware of failure, who provided assistance with rental vehicle. the current and failure mileage was 22,000.yn
08/09/201222490
 I was slowing to stop for a stop light and a light appeared on the dash that the advance traction failed. seconds later, a light came on saying the power steering failed, i tried to turn the wheel and it was very difficult to turn.
08/08/201216000
 I was driving my ford explorer and i got a warning alarm that the power steering failed. it was very difficult to steer the vehicle. i reported it to the dealer and when they looked at the car, the power steering was working but they are going to fix it.
08/08/201234700
 Started car and proceded to back out of driveway. power steering was not working. a warning showed on dash screen power steering assist off? failure?. stopped car / restarted and the power steering returned. drove 5- 10 miles, no other failure.
05/01/2012290004
 The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here. *tr
07/04/2012155001
 On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assist light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days. *tr
07/31/2012374701
 On july 31,2012 i went to drive the explorer and the power steering warning came on. it reset itself. on august 2,2012 i took it to my ford dealer but the system was working. later that day the system failed again with two additional codes. ford agreed to have the car towed to the dealership. today i was informed that it will cost me half of a $1500 repair bill. *tr
06/06/201219000
 Tl-the contact owns a 2011 ford explorer. the contact was driving 35 mph when the power steering assist became inoperable. the power steering assist independently reset once the vehicle was turned off then restarted. the vehicle was taken to the dealer who was unable to diagnose a failure. the contact was advised to bring the vehicle back to the dealer should the problem recur. the failure recurred twice but the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 19,000. kmj
08/08/201216000
 I was driving my ford explorer and i got a warning alarm that the power steering failed. it was very difficult to steer the vehicle. i reported it to the dealer and when they looked at the car, the power steering was working but they are going to fix it.
08/08/201234700
 Started car and proceded to back out of driveway. power steering was not working. a warning showed on dash screen power steering assist off? failure?. stopped car / restarted and the power steering returned. drove 5- 10 miles, no other failure.
05/01/2012290004
 The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here. *tr
07/04/2012155001
 On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assist light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days. *tr
07/31/2012374701
 On july 31,2012 i went to drive the explorer and the power steering warning came on. it reset itself. on august 2,2012 i took it to my ford dealer but the system was working. later that day the system failed again with two additional codes. ford agreed to have the car towed to the dealership. today i was informed that it will cost me half of a $1500 repair bill. *tr
06/06/201219000
 Tl-the contact owns a 2011 ford explorer. the contact was driving 35 mph when the power steering assist became inoperable. the power steering assist independently reset once the vehicle was turned off then restarted. the vehicle was taken to the dealer who was unable to diagnose a failure. the contact was advised to bring the vehicle back to the dealer should the problem recur. the failure recurred twice but the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 19,000. kmj
08/02/2012186501
 Traveling at 55 mph and received an alarm and warning message of a power steering fault. vehicle became very hard to steer but i was able to get off of the highway. restarted vehicle with all messages clear and vehicle drove ok. vehicle was taken to dealer. awaiting outcome. *tr
05/01/2012290004
 The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here. *tr
07/04/2012155001
 On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assist light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days. *tr
07/31/2012374701
 On july 31,2012 i went to drive the explorer and the power steering warning came on. it reset itself. on august 2,2012 i took it to my ford dealer but the system was working. later that day the system failed again with two additional codes. ford agreed to have the car towed to the dealership. today i was informed that it will cost me half of a $1500 repair bill. *tr
06/06/201219000
 Tl-the contact owns a 2011 ford explorer. the contact was driving 35 mph when the power steering assist became inoperable. the power steering assist independently reset once the vehicle was turned off then restarted. the vehicle was taken to the dealer who was unable to diagnose a failure. the contact was advised to bring the vehicle back to the dealer should the problem recur. the failure recurred twice but the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 19,000. kmj
08/02/2012186501
 Traveling at 55 mph and received an alarm and warning message of a power steering fault. vehicle became very hard to steer but i was able to get off of the highway. restarted vehicle with all messages clear and vehicle drove ok. vehicle was taken to dealer. awaiting outcome. *tr
08/02/2012155001
 I was driving down the highway when the powersteering failed. fortunately i was able to gain control of the vehicle without crashing. however it happened a second time and i slightly lost control of the car and ended up in the grass on the side of the road. *tr
07/19/2012180001
 2011 ford explorer limited exhibiting variable power steering failure code . when fault occurs, power steering is lost on car until car is shut off and restarted. failure has occurred more that 12 times in last month at speeds up to 35 mph. dealer cannot recognize fault or recommend fix as the computer resets itself and clears the fault code upon restarting. this is a serious safety concern when traveling with children and has occurred at both stop and at speeds of 35 mph. when occurs, the car has no power steering until owner can pull over to reset. *tr
05/01/201229000
 The steering failed while driving the vehicle on 4 occasions in my brand new xlt. the first three times it happened i returned it to the dealer to check it out and fix the problem. each time (three total) the ford dealer service department returned it to me and told me it was fixed. while driving the vehicle in normal driving conditions the steering would suddenly stop working, warning chimes and lights on the dashboard service advance trac, power steering assist fault, terrain management system fault and traction control failure and traction control off lights glowing while in motion. almost crashed the vehicle each time it happened. the vehicle would also slow down even though my gas pedal position never changed. when it happened the 4th time, i almost was in a fatal accident with a tractor trailer and realized ford motor corporation is not interested in fixing this problem or addressing this life safety issue all late model explorer owners are faced with. ford claimed they know nothing but same issue all over internet. they claimed the fix was they replaced an angle sensor in the steering column, another time it was the computer needed to be refreshed and another said there was no record in the onboard computer, nothing to fix. as i am not an expert, it seems like the computer is faulty because the sync and navigation never worked properly. was there a crash? was there an injury or fatality? i believe if it has not happened yet, it will. the head of customer service operations manager told me i had two options call the better business bureau, or call an attorney. i will be doing both. i will never buy another ford because of their inability and unwillingness to help me in this. ford customer service from the dealer level through the toll free corporate hotline was absolutely horrifying. search online for others unreported here.
07/04/201215500
 On july 4, 2012, was driving on the highway getting ready to exit in about 100 yards, as i was decreasing speed i heard and felt a light bang, the car seemed to surge like it was the transmission and brakes were pulsating, and had no power steering. car pulled severely to the right almost hitting the guard rail, could not steer. jammed on breaks, fortunately in the slow lane, and pulled over. power steering light and hill descent control fault came on, shut the car off and turned it back on power steering then worked but the traction control light on center console did not work until the next day when i took it to the dealer. dealer kept car for 2 days, returned it to me with no found no fault. on sunday, july 22, 2012, the same thing happened at 30 mph, felt the car jump forward then the power steering assit light and hill descent light came on as well as another light (i took pics of the error messages). this time when i pulled over and restarted it, it did not work, let the car sit for 15 minutes still did not work, called the towline and no answer, so drove the car 3 miles to home with no power steering or traction control. next day called dealer called dealer, and they said they could not take me in for another week, also stated they never heard of these issues, so i googled and found this website where other people are having the same problems. the traction control has happened numerous times (at least 10) and the power steering twice within 18 days.
07/31/201237470
 On july 31,2012 i went to drive the explorer and the power steering warning came on. it reset itself. on august 2,2012 i took it to my ford dealer but the system was working. later that day the system failed again with two additional codes. ford agreed to have the car towed to the dealership. today i was informed that it will cost me half of a $1500 repair bill.
06/06/201219000
 Tl-the contact owns a 2011 ford explorer. the contact stated while driving 35 mph the power steering was inoperable. the contact stated as he turned the vehicle of and then on the steering re-set itself. the vehicle was taken to the dealer who stated there was no problem and if the failure happens again to notify them. the failure occurred twice. the manufacturer was not notified. the failure mileage was 19,000. mw
08/02/2012186501
 Traveling at 55 mph and received an alarm and warning message of a power steering fault. vehicle became very hard to steer but i was able to get off of the highway. restarted vehicle with all messages clear and vehicle drove ok. vehicle was taken to dealer. awaiting outcome. *tr
08/02/2012155001
 I was driving down the highway when the powersteering failed. fortunately i was able to gain control of the vehicle without crashing. however it happened a second time and i slightly lost control of the car and ended up in the grass on the side of the road. *tr
07/19/2012180001
 2011 ford explorer limited exhibiting variable power steering failure code . when fault occurs, power steering is lost on car until car is shut off and restarted. failure has occurred more that 12 times in last month at speeds up to 35 mph. dealer cannot recognize fault or recommend fix as the computer resets itself and clears the fault code upon restarting. this is a serious safety concern when traveling with children and has occurred at both stop and at speeds of 35 mph. when occurs, the car has no power steering until owner can pull over to reset. *tr
08/02/201218650
 Traveling at 55 mph and received an alarm and warning message of a power steering fault. vehicle became very hard to steer but i was able to get off of the highway. restarted vehicle with all messages clear and vehicle drove ok. vehicle was taken to dealer. awaiting outcome.
08/02/2012155001
 I was driving down the highway when the powersteering failed. fortunately i was able to gain control of the vehicle without crashing. however it happened a second time and i slightly lost control of the car and ended up in the grass on the side of the road. *tr
07/19/2012180001
 2011 ford explorer limited exhibiting variable power steering failure code . when fault occurs, power steering is lost on car until car is shut off and restarted. failure has occurred more that 12 times in last month at speeds up to 35 mph. dealer cannot recognize fault or recommend fix as the computer resets itself and clears the fault code upon restarting. this is a serious safety concern when traveling with children and has occurred at both stop and at speeds of 35 mph. when occurs, the car has no power steering until owner can pull over to reset. *tr
06/04/2012152041
 A warning light came on while i was making a right turn. the steering wheel became hard turn, the first time i was able to get the truck to the curb and restart the truck. that seemed to make the light go away and i was able to make turns with ease. the other time the i lost my power steering, i was traveling on the highway on my way home from work traffic was heavy, it was a struggle to get to the breakdown from the left lane. i was able to avoid some close calls that day. i have lost the power steering several other times before, but that incident made me set up the truck for service. i made my call on 7/20/12 for a 7/28/12 service, the ford service center customer rep. told me the part is back order and they don't know they will have the part in stock, also they kept the truck and gave a ford focus to drive. not good considering i use my truck for work. *tr
07/12/2012100032
 Power steering assist failure warning came on as i lost steering. brought the car to the dealer where they they reprogrammed epas module which obviously wasnt the problem because 7/27/2012 i was driving on the highway at 55mph and the same thing happened again...i was barely able to steer the car off the road. *js
08/02/201215500
 I was driving down the highway when the powersteering failed. fortunatly i was able to gain control of the vechile without crashing. however it happened a second time and i slightly lost control of the car and ended up in the grass on the side of the road.
07/19/201218000
 2011 ford explorer limited exhibiting variable power steering failure code . when fault occurs, power steering is lost on car until car is shut off and restarted. faiulre has occurred more that 12 times in last month at speeds up to 35 mph. dealer cannot recognize fault or recommend fix as the computer resets itself and clears the fault code upon restarting. this is a serious safety concern when travelling with children and has occurred at both stop and at speeds of 35 mph. when occurs, the car has no power steering until owner can pull over to reset.
07/31/2012310811
 Steering wheel locks up when vehicles in motion suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened three time and after switching off the power and restarting the vehicle corrected the problem.. when steering locked up i almost hit the curb and telephone pole. scared to drive the car have not made the first payment. *tr
07/01/2012220002
 Driving at 35mph when a beep and notification popped up in the instrument panel. i received a warning for power steering assist fault and had a service advance trac warning. i lost power steering to the vehicle, which was very difficult to pull off of the road in traffic. i also lost the terrain management system function. after turning off the ignition and re-starting the engine, the warning went away and i regained power steering. this problem has happened 3 more times before taking it in. the dealership reprogrammed the computer. this sequence happened again after the reprogram, and the replaced my steering angle sensor and reprogrammed again. i had two more failures after this was done and the vehicle is back at the dealership today. *tr
06/04/2012152041
 A warning light came on while i was making a right turn. the steering wheel became hard turn, the first time i was able to get the truck to the curb and restart the truck. that seemed to make the light go away and i was able to make turns with ease. the other time the i lost my power steering, i was traveling on the highway on my way home from work traffic was heavy, it was a struggle to get to the breakdown from the left lane. i was able to avoid some close calls that day. i have lost the power steering several other times before, but that incident made me set up the truck for service. i made my call on 7/20/12 for a 7/28/12 service, the ford service center customer rep. told me the part is back order and they don't know they will have the part in stock, also they kept the truck and gave a ford focus to drive. not good considering i use my truck for work. *tr
07/12/2012100032
 Power steering assist failure warning came on as i lost steering. brought the car to the dealer where they they reprogrammed epas module which obviously wasnt the problem because 7/27/2012 i was driving on the highway at 55mph and the same thing happened again...i was barely able to steer the car off the road. *js
07/31/2012310811
 Steering wheel locks up when vehicles in motion suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened three time and after switching off the power and restarting the vehicle corrected the problem.. when steering locked up i almost hit the curb and telephone pole. scared to drive the car have not made the first payment. *tr
07/01/2012220002
 Driving at 35mph when a beep and notification popped up in the instrument panel. i received a warning for power steering assist fault and had a service advance trac warning. i lost power steering to the vehicle, which was very difficult to pull off of the road in traffic. i also lost the terrain management system function. after turning off the ignition and re-starting the engine, the warning went away and i regained power steering. this problem has happened 3 more times before taking it in. the dealership reprogrammed the computer. this sequence happened again after the reprogram, and the replaced my steering angle sensor and reprogrammed again. i had two more failures after this was done and the vehicle is back at the dealership today. *tr
06/04/2012152041
 A warning light came on while i was making a right turn. the steering wheel became hard turn, the first time i was able to get the truck to the curb and restart the truck. that seemed to make the light go away and i was able to make turns with ease. the other time the i lost my power steering, i was traveling on the highway on my way home from work traffic was heavy, it was a struggle to get to the breakdown from the left lane. i was able to avoid some close calls that day. i have lost the power steering several other times before, but that incident made me set up the truck for service. i made my call on 7/20/12 for a 7/28/12 service, the ford service center customer rep. told me the part is back order and they don't know they will have the part in stock, also they kept the truck and gave a ford focus to drive. not good considering i use my truck for work. *tr
07/12/2012100032
 Power steering assist failure warning came on as i lost steering. brought the car to the dealer where they they reprogrammed epas module which obviously wasnt the problem because 7/27/2012 i was driving on the highway at 55mph and the same thing happened again...i was barely able to steer the car off the road. *js
07/31/201231081
 Steering wheel locks up when vehicles in motion suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened three time and after switching off the power and restarting the vehicle corrected the problem.. when steering locked up i almost hit the crub and telephone pole. scared to drive the car have not made the first payment.
07/01/201222000
 Driving at 35mph when a beep and notification popped up in the instrument panel. i received a warning for power steering assist fault and had a service advance trac warning. i lost power steering to the vehicle, which was very difficult to pull off of the road in traffic. i also lost the terrain management system function. after turning off the ignition and re-starting the engine, the warning went away and i regained power steering. this problem has happened 3 more times before taking it in. the dealership reporgramed the computer. this sequence happend again after the reprogram, and the replaced my steering angle sensor and reprogramed again. i had two more failures after this was done and the vehicle is back at the dealership today.
06/04/2012152041
 A warning light came on while i was making a right turn. the steering wheel became hard turn, the first time i was able to get the truck to the curb and restart the truck. that seemed to make the light go away and i was able to make turns with ease. the other time the i lost my power steering, i was traveling on the highway on my way home from work traffic was heavy, it was a struggle to get to the breakdown from the left lane. i was able to avoid some close calls that day. i have lost the power steering several other times before, but that incident made me set up the truck for service. i made my call on 7/20/12 for a 7/28/12 service, the ford service center customer rep. told me the part is back order and they don't know they will have the part in stock, also they kept the truck and gave a ford focus to drive. not good considering i use my truck for work. *tr
07/12/2012100032
 Power steering assist failure warning came on as i lost steering. brought the car to the dealer where they they reprogrammed epas module which obviously wasnt the problem because 7/27/2012 i was driving on the highway at 55mph and the same thing happened again...i was barely able to steer the car off the road. *js
07/25/2012105001
 Suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened twice and after switching off the power and restarting the vehicle corrected the problem. *tr
07/25/2012115001
 Was driving to work and was turning into the parking lot and the instrument panel suddenly showed power steering default and then the steering became extremely hard. vehicle acted as if it had no power steering at all. made it to a parking spot. turned off vehicle. got out checked for leaks, checked to see if power steering was low. (no leaks, fluid level was fine) restarted vehicle, the computer seemed to reset and steering seemed fine. drove around parking lot steering fine. has not happened again. taking vehicle to dealership to have them check. vehicle has less than 12,000 miles 2011 ford explorer limited 4x4, v6 motor. *tr
06/04/201215204
 A warning light came on while i was making a right turn. the steering wheel became hard turn, the first time i was able to get the truck to the curb and restart the truck. that seemed to make the light go away and i was able to make turns with ease. the other time the i lost my power steering, i was traveling on the highway on my way home from work traffic was heavy, it was a struggle to get to the breakdown from the left lane. i was able to avoid some close calls that day. i have lost the power steering several other times before, but that incident made me set up the truck for service. i made my call on 7/20/12 for a 7/28/12 service, the ford service center customer rep. told me the part is back order and they don't know they will have the part in stock, also they kept the truck and gave a ford focus to drive. not good considering i use my truck for work.
07/12/201210003
 Power steering assist failure warning came on as i lost steering. brought the car to the dealer where they they reprogrammed epas module which obviously wasnt the problem because 7/27/2012 i was driving on the highway at 55mph and the same thing happened again...i was barely able to steer the car off the road
07/25/2012105001
 Suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened twice and after switching off the power and restarting the vehicle corrected the problem. *tr
07/25/2012115001
 Was driving to work and was turning into the parking lot and the instrument panel suddenly showed power steering default and then the steering became extremely hard. vehicle acted as if it had no power steering at all. made it to a parking spot. turned off vehicle. got out checked for leaks, checked to see if power steering was low. (no leaks, fluid level was fine) restarted vehicle, the computer seemed to reset and steering seemed fine. drove around parking lot steering fine. has not happened again. taking vehicle to dealership to have them check. vehicle has less than 12,000 miles 2011 ford explorer limited 4x4, v6 motor. *tr
07/25/2012122731
 Power steering failure on 2011 ford explorer while traveling in neighborhood. started the vehicle with remote start to cool vehicle in hot, humid houston, texas about 3 to 4 minutes before entering it. we drove 1.2 miles to an acquaintance's residence to co-sign a check for non-profit payment. left vehicle running for +/- 3 minutes in his driveway. backed out of his driveway and drove 1/2 mile when lost power steering and noticed two messages on the dash. one showed power steering assist fault and other service auto tracking. stopped on the street, shut off engine, and restarted the car. no message. drove 1/4 and the event recurred as described. returned home and parked car at our personal residence. called russell & smith ford service department at 5:03pm and left message. suspect it is after hours and will not hear from them until morning of july 26, 2012. the message is not in owner's manual. searched the internet and noticed nhtsa investigation and chose to contribute and provide contact information. *tr
07/12/201210003
 Power steering assist failure warning came on as i lost steering. brought the car to the dealer where they they reprogrammed epas module which obviously wasnt the problem because 7/27/2012 i was driving on the highway at 55mph and the same thing happened again...i was barely able to steer the car off the road
07/25/2012105001
 Suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened twice and after switching off the power and restarting the vehicle corrected the problem. *tr
07/25/2012115001
 Was driving to work and was turning into the parking lot and the instrument panel suddenly showed power steering default and then the steering became extremely hard. vehicle acted as if it had no power steering at all. made it to a parking spot. turned off vehicle. got out checked for leaks, checked to see if power steering was low. (no leaks, fluid level was fine) restarted vehicle, the computer seemed to reset and steering seemed fine. drove around parking lot steering fine. has not happened again. taking vehicle to dealership to have them check. vehicle has less than 12,000 miles 2011 ford explorer limited 4x4, v6 motor. *tr
07/25/2012122731
 Power steering failure on 2011 ford explorer while traveling in neighborhood. started the vehicle with remote start to cool vehicle in hot, humid houston, texas about 3 to 4 minutes before entering it. we drove 1.2 miles to an acquaintance's residence to co-sign a check for non-profit payment. left vehicle running for +/- 3 minutes in his driveway. backed out of his driveway and drove 1/2 mile when lost power steering and noticed two messages on the dash. one showed power steering assist fault and other service auto tracking. stopped on the street, shut off engine, and restarted the car. no message. drove 1/4 and the event recurred as described. returned home and parked car at our personal residence. called russell & smith ford service department at 5:03pm and left message. suspect it is after hours and will not hear from them until morning of july 26, 2012. the message is not in owner's manual. searched the internet and noticed nhtsa investigation and chose to contribute and provide contact information. *tr
07/24/2012180001
 Vehicle owner was driving to work this morning and when vehicle let out a chime and the message center stated that the electronic power steering assist had failed. immediately, steering became quite difficult, but the driver was able to maneuver the vehicle safely to the side of the road. driver shut engine off, waited a minute, and restarted vehicle. systems appeared to be reset, message center was clear, and driver proceeded to drive to work. driver was aware of this issue occurring in 2011 ford explorers and was fortunately prepared for it to happen. *tr
05/23/201213000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 30 mph, the power steering failed and the steering wheel became extremely difficult to steer. the power steering warning light illuminated and a warning bell sounded during the failure. the contact shut the vehicle off and upon restart, the vehicle operated as normal. the failure had since recurred once. the vehicle was taken to an authorized dealer and they were in the process of repairing the steering system. the contact was informed that they were awaiting the availability of parts. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 13,000.
07/25/201210500
 Suddenly lost power steering assist and made it harder to steer the vehicle. the dash board indicated power steering assist fault and service advancetrack. this happened twice and after switching off the power and restarting the vehicle corrected the problem.
07/25/201211500
 Was driving to work and was turning into the parking lot and the instrument panel suddenly showed power steering default and then the steering became extremely hard. vehicle acted as if it had no power steering at all. made it to a parking spot. turned off vehicle. got out checked for leaks, checked to see if power steering was low. (no leaks, fluid level was fine) restarted vehicle, the computer seemed to reset and steering seemed fine. drove around parking lot steering fine. has not happened again. taking vehicle to dealership to have them check. vehicle has less than 12,000 miles 2011 ford explorer limited 4x4, v6 motor.
07/25/2012122731
 Power steering failure on 2011 ford explorer while traveling in neighborhood. started the vehicle with remote start to cool vehicle in hot, humid houston, texas about 3 to 4 minutes before entering it. we drove 1.2 miles to an acquaintance's residence to co-sign a check for non-profit payment. left vehicle running for +/- 3 minutes in his driveway. backed out of his driveway and drove 1/2 mile when lost power steering and noticed two messages on the dash. one showed power steering assist fault and other service auto tracking. stopped on the street, shut off engine, and restarted the car. no message. drove 1/4 and the event recurred as described. returned home and parked car at our personal residence. called russell & smith ford service department at 5:03pm and left message. suspect it is after hours and will not hear from them until morning of july 26, 2012. the message is not in owner's manual. searched the internet and noticed nhtsa investigation and chose to contribute and provide contact information. *tr
07/24/2012180001
 Vehicle owner was driving to work this morning and when vehicle let out a chime and the message center stated that the electronic power steering assist had failed. immediately, steering became quite difficult, but the driver was able to maneuver the vehicle safely to the side of the road. driver shut engine off, waited a minute, and restarted vehicle. systems appeared to be reset, message center was clear, and driver proceeded to drive to work. driver was aware of this issue occurring in 2011 ford explorers and was fortunately prepared for it to happen. *tr
05/23/201213000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 30 mph, the power steering failed and the steering wheel became extremely difficult to steer. the power steering warning light illuminated and a warning bell sounded during the failure. the contact shut the vehicle off and upon restart, the vehicle operated as normal. the failure had since recurred once. the vehicle was taken to an authorized dealer and they were in the process of repairing the steering system. the contact was informed that they were awaiting the availability of parts. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 13,000.
07/23/2012185001
 I was driving with my children on june 5, 2012 when suddenly the steering wheel locked. shortly there after a yellow alert message appeared saying that a power steering asst fail had occurred. i could not do anything with the car and was frantic hoping that we would not be hit by other traffic. as a last resort i totally shut off the car and turned it back on. the car was then drive-able and i immediately took it to the dealership. they serviced the vehicle and noted that the car showed a voltage drop. they determined that there was nothing else they could do as the trouble shooting steps were complete and there was nothing visibly wrong with the vehicle. now just shy of 6 weeks later i was again driving with my children in the car when the very same power steering asst fail alert came on as my steering wheel locked again. i tried to yank on the steering wheel to see if it would budge or if there was anything else i could. remembering the last scenario i turned the car off and on again. this time, the same message appeared and nothing changed. desperate i turned the car on and off again and the message went away and i was able to steer the vehicle. it is currently being towed to the dealership. i do not feel safe driving this vehicle and would be fearful to get behind the wheel of it again. *tr
07/25/201212273
 Power steering failure on 2011 ford explorer while traveling in neighborhood. started the vehicle with remote start to cool vehicle in hot, humid houston, texas about 3 to 4 minutes before entering it. we drove 1.2 miles to an acquaintance's residence to co-sign a check for non-profit payment. left vehicle running for +/- 3 minutes in his driveway. backed out of his driveway and drove 1/2 mile when lost power steering and noticed two messages on the dash. one showed power steering assist fault and other service auto tracking. stopped on the street, shut off engine, and restarted the car. no message. drove 1/4 and the event reoccurred as described. returned home and parked car at our personal residence. called russell & smith ford service department at 5:03pm and left message. suspect it is after hours and will not hear from them until morning of july 26, 2012. the message is not in owner's manual. searched the internet and noticed nhtsa investigation and chose to contribute and provide contact information.
07/24/201218000
 Vehicle owner was driving to work this morning and when vehicle let out a chime and the message center stated that the electronic power steering assist had failed. immediately, steering became quite difficult, but the driver was able to manuver the vehicle safely to the side of the road. driver shut engine off, waited a minute, and restarted vehicle. systems appeared to be reset, message center was clear, and driver proceeded to drive to work. driver was aware of this issue occurring in 2011 ford explorers and was fortunately prepared for it to happen.
05/23/201213000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 30 mph, the power steering failed and the steering wheel became extremely difficult to steer. the power steering warning light illuminated and a warning bell sounded during the failure. the contact shut the vehicle off and upon restart, the vehicle operated as normal. the failure had since recurred once. the vehicle was taken to an authorized dealer and they were in the process of repairing the steering system. the contact was informed that they were awaiting the availability of parts. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 13,000. sm.
07/23/2012185001
 I was driving with my children on june 5, 2012 when suddenly the steering wheel locked. shortly there after a yellow alert message appeared saying that a power steering asst fail had occurred. i could not do anything with the car and was frantic hoping that we would not be hit by other traffic. as a last resort i totally shut off the car and turned it back on. the car was then drive-able and i immediately took it to the dealership. they serviced the vehicle and noted that the car showed a voltage drop. they determined that there was nothing else they could do as the trouble shooting steps were complete and there was nothing visibly wrong with the vehicle. now just shy of 6 weeks later i was again driving with my children in the car when the very same power steering asst fail alert came on as my steering wheel locked again. i tried to yank on the steering wheel to see if it would budge or if there was anything else i could. remembering the last scenario i turned the car off and on again. this time, the same message appeared and nothing changed. desperate i turned the car on and off again and the message went away and i was able to steer the vehicle. it is currently being towed to the dealership. i do not feel safe driving this vehicle and would be fearful to get behind the wheel of it again. *tr
04/18/2012180001
 I was on my way home from work and carpooling with 2 other coworkers. i had exited off the highway going approximately 55 mph. all of the sudden, i received a message, power steering assist fault, and my steering locked up. luckily i was on the straight part of the road heading toward a stop sign. once there, i put the car in park, shut it off, and then restarted it. the error was gone and my steering wheel worked again. i took it in to the ford dealership and was told that it was a sensor that needed to be replaced. it took a week for the problem to be fixed. on july 19, 2012, just 3 months after the problem was supposedly fixed, i took off from a red light going about 25 mph and again i received the power steering assist fault message and my steering locked up again. i had my children with me in the car and thank goodness there was nobody behind me and i was able to slowly pull into a parking lot. i shut off the car and restarted it and the error was gone and i could drive my car again. it is currently at the ford dealership awaiting to have the problem fixed again. ready to get rid of this vehicle as it poses a major safety hazard! *tr
07/16/2012169901
 I was crossing traffic and the power steering went out. i had to stop to turn the wheel so i could make my turn. i was so lucky there was no traffic coming and i wasn't going any faster because i could have hit a tree. *tr
07/24/201218000
 Vehicle owner was driving to work this morning and when vehicle let out a chime and the message center stated that the electronic power steering assist had failed. immediately, steering became quite difficult, but the driver was able to manuver the vehicle safely to the side of the road. driver shut engine off, waited a minute, and restarted vehicle. systems appeared to be reset, message center was clear, and driver proceeded to drive to work. driver was aware of this issue occurring in 2011 ford explorers and was fortunately prepared for it to happen.
05/23/201213000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 30 mph, the power steering failed and the steering wheel became extremely difficult to steer. the power steering warning light illuminated and a warning bell sounded during the failure. the contact shut the vehicle off and upon restart, the vehicle operated as normal. the failure had since recurred once. the vehicle was taken to an authorized dealer and they were in the process of repairing the steering system. the contact was informed that they were awaiting the availability of parts. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 13,000. sm.
07/23/201218500
 I was driving with my children on june 5, 2012 when suddenly the steering wheel locked. shortly there after a yellow alert message appeared saying that a power steering asst fail had occurred. i could not do anything with the car and was frantic hoping that we would not be hit by other traffic. as a last resort i totally shut off the car and turned it back on. the car was then drive-able and i immediately took it to the dealership. they serviced the vehicle and noted that the car showed a voltage drop. they determined that there was nothing else they could do as the trouble shooting steps were complete and there was nothing visibly wrong with the vehicle. now just shy of 6 weeks later i was again driving with my children in the car when the very same power steering asst fail alert came on as my steering wheel locked again. i tried to yank on the steering wheel to see if it would budge or if there was anything else i could. remembering the last scenario i turned the car off and on again. this time, the same message appeared and nothing changed. desperate i turned the car on and off again and the message went away and i was able to steer the vehicle. it is currently being towed to the dealership. i do not feel safe driving this vehicle and would be fearful to get behind the wheel of it again.
04/18/2012180001
 I was on my way home from work and carpooling with 2 other coworkers. i had exited off the highway going approximately 55 mph. all of the sudden, i received a message, power steering assist fault, and my steering locked up. luckily i was on the straight part of the road heading toward a stop sign. once there, i put the car in park, shut it off, and then restarted it. the error was gone and my steering wheel worked again. i took it in to the ford dealership and was told that it was a sensor that needed to be replaced. it took a week for the problem to be fixed. on july 19, 2012, just 3 months after the problem was supposedly fixed, i took off from a red light going about 25 mph and again i received the power steering assist fault message and my steering locked up again. i had my children with me in the car and thank goodness there was nobody behind me and i was able to slowly pull into a parking lot. i shut off the car and restarted it and the error was gone and i could drive my car again. it is currently at the ford dealership awaiting to have the problem fixed again. ready to get rid of this vehicle as it poses a major safety hazard! *tr
07/16/2012169901
 I was crossing traffic and the power steering went out. i had to stop to turn the wheel so i could make my turn. i was so lucky there was no traffic coming and i wasn't going any faster because i could have hit a tree. *tr
05/23/201213000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 30 mph, the power steering failed and the steering wheel became extremely difficult to steer. the power steering warning light illuminated and a warning bell sounded during the failure. the contact shut the vehicle off and upon restart, the vehicle operated as normal. the failure had since recurred once. the vehicle was taken to an authorized dealer and they were in the process of repairing the steering system. the contact was informed that they were awaiting the availability of parts. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 13,000. sm.
07/23/201218500
 I was driving with my children on june 5, 2012 when suddenly the steering wheel locked. shortly there after a yellow alert message appeared saying that a power steering asst fail had occurred. i could not do anything with the car and was frantic hoping that we would not be hit by other traffic. as a last resort i totally shut off the car and turned it back on. the car was then drive-able and i immediately took it to the dealership. they serviced the vehicle and noted that the car showed a voltage drop. they determined that there was nothing else they could do as the trouble shooting steps were complete and there was nothing visibly wrong with the vehicle. now just shy of 6 weeks later i was again driving with my children in the car when the very same power steering asst fail alert came on as my steering wheel locked again. i tried to yank on the steering wheel to see if it would budge or if there was anything else i could. remembering the last scenario i turned the car off and on again. this time, the same message appeared and nothing changed. desperate i turned the car on and off again and the message went away and i was able to steer the vehicle. it is currently being towed to the dealership. i do not feel safe driving this vehicle and would be fearful to get behind the wheel of it again.
04/18/201218000
 I was on my way home from work and carpooling with 2 other coworkers. i had exited off the highway going approximately 55 mph. all of the sudden, i received a message, power steering assist fault, and my steering locked up. luckily i was on the straight part of the road heading toward a stop sign. once there, i put the car in park, shut it off, and then restarted it. the error was gone and my steering wheel worked again. i took it in to the ford dealership and was told that it was a sensor that needed to be replaced. it took a week for the problem to be fixed. on july 19, 2012, just 3 months after the problem was supposedly fixed, i took off from a red light going about 25 mph and again i received the power steering assist fault message and my steering locked up again. i had my children with me in the car and thank goodness there was nobody behind me and i was able to slowly pull into a parking lot. i shut off the car and restarted it and the error was gone and i could drive my car again. it is currently at the ford dealership awaiting to have the problem fixed again. ready to get rid of this vehicle as it poses a major safety hazard!
07/16/2012169901
 I was crossing traffic and the power steering went out. i had to stop to turn the wheel so i could make my turn. i was so lucky there was no traffic coming and i wasn't going any faster because i could have hit a tree. *tr
07/11/201211000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, the power steering seized completely. the traction control warning light also illuminated as the engine was turned off for about three minutes. upon restart, the vehicle functioned as normal. the vehicle was taken to the dealer, who inspected the failure and stated that the steering column needed to be replaced. the failure would be repaired under warranty but the parts were on back order. the manufacturer was not notified. the vin was unknown. the failure mileage was 11,000.
07/14/2012165001
 Terrain management system fault, and power steering assist fault both popped up on left hand screen and my steering wheel locked up. this happened twice while turning into a driveway and once after stopping at a stop sign. took it into the dealership and they said they could not duplicate the failure. 2 days after getting it back from the dealer it happened 2 more times. taking it back but i have to wait 2 weeks for a courtesy rental car. *tr
06/23/2012210003
 I purchased the 2011 ford explorer on 6/10/12. on three separate occasions the car was started and power steering would not work but was able to be remedied by turning the ignition off and back on again. an appointment was set up to have car serviced. on two more separate occasions after appointment was made power steering was lost while driving on the highway at speeds ranging 55 to 65. on july 3rd once again while car was being started the power steering wouldn't work and was unable to be remedied by turning off ignition and restarting. the vehicle was towed to a ford dealer and still awaiting back ordered part that i am told may take a long time. *tr
07/14/201217800
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, she noticed that the power steering stopped functioning. the contact was able to safely maneuver to the shoulder. the vehicle was then towed to the dealer for a diagnosis. the dealer stated that they needed to replace the steering axle. the vehicle was not repaired. the manufacturer was contacted and offered no asssitance. the failure and current mileages were 17,800. the vin was unavailable.
07/17/201222000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 10 mph, the power steering failed and the vehicle became very difficult to steer. the contact mentioned that the advance trac and power steering warning lamps illuminated. the vehicle was taken to the dealer, who diagnosed that the rack and pinion needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 22,000.
06/16/201213100
 Tl* the contact owns a 2011 ford explorer. while driving approximately 5 mph, there was an unexpected loss in the power steering with an illumination of the all trac system warning indicator. the brake pedal was abruptly engaged to avoid hitting several pedestrians in the parking lot. the vehicle was taken to an authorized dealer for diagnosis and an unknown part related to the power steering was replaced. the manufacturer was not notified of the problem. the approximate failure mileage was 13,100.
04/18/201218000
 I was on my way home from work and carpooling with 2 other coworkers. i had exited off the highway going approximately 55 mph. all of the sudden, i received a message, power steering assist fault, and my steering locked up. luckily i was on the straight part of the road heading toward a stop sign. once there, i put the car in park, shut it off, and then restarted it. the error was gone and my steering wheel worked again. i took it in to the ford dealership and was told that it was a sensor that needed to be replaced. it took a week for the problem to be fixed. on july 19, 2012, just 3 months after the problem was supposedly fixed, i took off from a red light going about 25 mph and again i received the power steering assist fault message and my steering locked up again. i had my children with me in the car and thank goodness there was nobody behind me and i was able to slowly pull into a parking lot. i shut off the car and restarted it and the error was gone and i could drive my car again. it is currently at the ford dealership awaiting to have the problem fixed again. ready to get rid of this vehicle as it poses a major safety hazard!
07/16/201216990
 I was crossing traffic and the power steering went out. i had to stop to turn the wheel so i could make my turn. i was so lucky there was no traffic coming and i wasn't going any faster because i could have hit a tree.
07/11/201211000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, the power steering seized completely. the traction control warning light also illuminated as the engine was turned off for about three minutes. upon restart, the vehicle functioned as normal. the vehicle was taken to the dealer, who inspected the failure and stated that the steering column needed to be replaced. the failure would be repaired under warranty but the parts were on back order. the manufacturer was not notified. the vin was unknown. the failure mileage was 11,000. sm.
07/14/2012165001
 Terrain management system fault, and power steering assist fault both popped up on left hand screen and my steering wheel locked up. this happened twice while turning into a driveway and once after stopping at a stop sign. took it into the dealership and they said they could not duplicate the failure. 2 days after getting it back from the dealer it happened 2 more times. taking it back but i have to wait 2 weeks for a courtesy rental car. *tr
06/23/2012210003
 I purchased the 2011 ford explorer on 6/10/12. on three separate occasions the car was started and power steering would not work but was able to be remedied by turning the ignition off and back on again. an appointment was set up to have car serviced. on two more separate occasions after appointment was made power steering was lost while driving on the highway at speeds ranging 55 to 65. on july 3rd once again while car was being started the power steering wouldn't work and was unable to be remedied by turning off ignition and restarting. the vehicle was towed to a ford dealer and still awaiting back ordered part that i am told may take a long time. *tr
07/14/201217800
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, she noticed that the power steering stopped functioning. the contact was able to safely maneuver to the shoulder. the vehicle was then towed to the dealer for a diagnosis. the dealer stated that they needed to replace the steering axle. the vehicle was not repaired. the manufacturer was contacted and offered no asssitance. the failure and current mileages were 17,800. the vin was unavailable. sm.
07/17/201222000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 10 mph, the power steering failed and the vehicle became very difficult to steer. the contact mentioned that the advance trac and power steering warning lamps illuminated. the vehicle was taken to the dealer, who diagnosed that the rack and pinion needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 22,000. sm.
06/16/201213100
 Tl-the contact owns a 2011 ford explorer. while driving approximately 5 mph, there was an unexpected loss in the power steering with an illumination of the all trac system warning indicator. the brake pedal was abruptly engaged to avoid hitting several pedestrians in the parking lot. the vehicle was taken to an authorized dealer for diagnosis and an unknown part related to the power steering was replaced. the manufacturer was not notified of the problem. the approximate failure mileage was 13,100. kmj
06/29/201286004
 While slowing my 2011 ford explorer at an intersection, the power steering stopped working and the wheel felt locked. an error message showed 'power assist failure'. i was barely able to get the vehicle to the side of the road to turn it off. once restarted, the error message cleared. this has occurred 4 times in 3 weeks after having the vehicle 1 year. it had approximately 8,600 miles on it when this began to occur. *tr
03/15/201213000
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering failed while reversing from a residential driveway. the power steering and traction warning lights illuminated during the failure. the power steering failed seven different times. the vehicle was taken to the dealer four times and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 13,000 and the current mileage was 17,000. kmj
07/12/2012157001
 Turning into parking lot, power steering abruptly ceased,i had to muscle car out of way of another car,narrowly escaping accident.lights lit up, power steering failure,terrain management failure. *tr
06/10/2012114001
 The vehicle's computer system came up with a warning that said power steering assist fault. then the traction control light came on. i lost full control of the steering at the time of driving. the steering completely locked up. i turned on my hazards to signal other cars to go around me. at that time, i had to completely shut down the vehicle and restart it twice before it reset the system and allowed me to control the steering again. this was very scary. it happened again, same scenario. i took it into the dealership and they didn't know how to fix it so they tried resetting the system with a complete master reset. since then, it has happened again. the third time i was actually turning in a turn lane and could not steer straight. luckily there were not any cars behind me. this is very serious and needs to be addressed. they should not be sending people back out in these cars. i have notified the dealership as well as filed a report with ford motor company. *tr
07/15/20126000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 40 mph, the power steering failed and as a result, became very hard to steer. the contact mentioned that the traction warning and the power steering warning lamps were illuminated. the vehicle was towed to the dealer who was not able to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 6,000.
07/08/2012254071
 Traveling at approximately 40 mph when multiple warnings occurred. terrain management system fault, power steering assist fault, and service advance trac power steering was not working. upon stopping and restarting vehicle power steering started working again. this happened 2 more times in the next 4 days. fortunately i was traveling in a straight line each time and was able to stop and restart the vehicle and the power steering started working again. same thing happened on the fifth day and i was not able to get the power steering working again. car was taken to the dealership the next day where i was told that this was an ongoing problem and that the necessary parts are in short supply. it would be 6 to 8 weeks before they could get the parts. *tr
07/11/201211000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, the power steering seized completely. the traction control warning light also illuminated as the engine was turned off for about three minutes. upon restart, the vehicle functioned as normal. the vehicle was taken to the dealer, who inspected the failure and stated that the steering column needed to be replaced. the failure would be repaired under warranty but the parts were on back order. the manufacturer was not notified. the vin was unknown. the failure mileage was 11,000. sm.
07/14/201216500
 Terrain management system fault, and power steering assist fault both popped up on left hand screen and my steering wheel locked up. this happened twice while turning into a driveway and once after stopping at a stop sign. took it into the dealership and they said they could not duplicate the failure. 2 days after getting it back from the dealer it happened 2 more times. taking it back but i have to wait 2 weeks for a courtesy rental car.
06/23/201221000
 I purchased the 2011 ford explorer on 6/10/12. on three seperate occasions the car was started and power steering would not work but was able to be remedied by turning the ignition off and back on again. an appointment was set up to have car serviced. on two more seperate occasions after appointment was made power steering was lost while driving on the highway at speeds ranging 55 to 65. on july 3rd once again while car was being started the power steering wouldn't work and was unable to be remedied by turning off ignition and restarting. the vehicle was towed to a ford dealer and still awaiting back ordered part that i am told may take a long time.
07/14/201217800
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, she noticed that the power steering stopped functioning. the contact was able to safely maneuver to the shoulder. the vehicle was then towed to the dealer for a diagnosis. the dealer stated that they needed to replace the steering axle. the vehicle was not repaired. the manufacturer was contacted and offered no asssitance. the failure and current mileages were 17,800. the vin was unavailable. sm.
07/17/201222000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 10 mph, the power steering failed and the vehicle became very difficult to steer. the contact mentioned that the advance trac and power steering warning lamps illuminated. the vehicle was taken to the dealer, who diagnosed that the rack and pinion needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 22,000. sm.
06/16/201213100
 Tl-the contact owns a 2011 ford explorer. while driving approximately 5 mph, there was an unexpected loss in the power steering with an illumination of the all trac system warning indicator. the brake pedal was abruptly engaged to avoid hitting several pedestrians in the parking lot. the vehicle was taken to an authorized dealer for diagnosis and an unknown part related to the power steering was replaced. the manufacturer was not notified of the problem. the approximate failure mileage was 13,100. kmj
06/29/201286004
 While slowing my 2011 ford explorer at an intersection, the power steering stopped working and the wheel felt locked. an error message showed 'power assist failure'. i was barely able to get the vehicle to the side of the road to turn it off. once restarted, the error message cleared. this has occurred 4 times in 3 weeks after having the vehicle 1 year. it had approximately 8,600 miles on it when this began to occur. *tr
03/15/201213000
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering failed while reversing from a residential driveway. the power steering and traction warning lights illuminated during the failure. the power steering failed seven different times. the vehicle was taken to the dealer four times and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 13,000 and the current mileage was 17,000. kmj
07/12/2012157001
 Turning into parking lot, power steering abruptly ceased,i had to muscle car out of way of another car,narrowly escaping accident.lights lit up, power steering failure,terrain management failure. *tr
06/10/2012114001
 The vehicle's computer system came up with a warning that said power steering assist fault. then the traction control light came on. i lost full control of the steering at the time of driving. the steering completely locked up. i turned on my hazards to signal other cars to go around me. at that time, i had to completely shut down the vehicle and restart it twice before it reset the system and allowed me to control the steering again. this was very scary. it happened again, same scenario. i took it into the dealership and they didn't know how to fix it so they tried resetting the system with a complete master reset. since then, it has happened again. the third time i was actually turning in a turn lane and could not steer straight. luckily there were not any cars behind me. this is very serious and needs to be addressed. they should not be sending people back out in these cars. i have notified the dealership as well as filed a report with ford motor company. *tr
07/15/20126000
 Tl - the contact owns a 2011 ford explorer. the contact stated that while driving 40 mph, the power steering failed and as a result, became very hard to steer. the contact mentioned that the traction warning and the power steering warning lamps were illuminated. the vehicle was towed to the dealer who was not able to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 6,000. kmj
07/08/2012254071
 Traveling at approximately 40 mph when multiple warnings occurred. terrain management system fault, power steering assist fault, and service advance trac power steering was not working. upon stopping and restarting vehicle power steering started working again. this happened 2 more times in the next 4 days. fortunately i was traveling in a straight line each time and was able to stop and restart the vehicle and the power steering started working again. same thing happened on the fifth day and i was not able to get the power steering working again. car was taken to the dealership the next day where i was told that this was an ongoing problem and that the necessary parts are in short supply. it would be 6 to 8 weeks before they could get the parts. *tr
07/06/2012150001
 Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers. *tr
07/11/201211000
 Tl-the contact owns a 2011 ford explorer. the contact stated while driving 65 mph the power steering locked completely. the traction control warning light started to illuminate as the vehicle engine was turned off for about three minutes, turned back on and then the vehicle reset itself. the vehicle was taken to the dealer who inspected the failure and stated the steering column needed to be replace. the failure would be repaired under warranty but the parts are on back order. the manufacturer was not notified. the vin was unknown. the failure mileage was 11,000. mw
07/14/201216500
 Terrain management system fault, and power steering assist fault both popped up on left hand screen and my steering wheel locked up. this happened twice while turning into a driveway and once after stopping at a stop sign. took it into the dealership and they said they could not duplicate the failure. 2 days after getting it back from the dealer it happened 2 more times. taking it back but i have to wait 2 weeks for a courtesy rental car.
06/23/201221000
 I purchased the 2011 ford explorer on 6/10/12. on three seperate occasions the car was started and power steering would not work but was able to be remedied by turning the ignition off and back on again. an appointment was set up to have car serviced. on two more seperate occasions after appointment was made power steering was lost while driving on the highway at speeds ranging 55 to 65. on july 3rd once again while car was being started the power steering wouldn't work and was unable to be remedied by turning off ignition and restarting. the vehicle was towed to a ford dealer and still awaiting back ordered part that i am told may take a long time.
07/14/201217800
 Tl- the contact owns a 2011 ford explore. the contact stated while driving 65 mph she notice that the power steering of her vehicle went out. she was able to pull over on the side of the road. the vehicle was tow to the dealer for diagnosis. the dealer stated they needed to replace steering axle. the vehicle was not repaired. the manufacturer was contacted and they stated that there was nothing they could do. the failure and the current mileage was 17,800.jp
07/17/201222000
 Tl - the contact owns a 2011 ford explorer. the contact stated that while driving 10 mph, the power steering failed the vehicle became very hard to steer. the contact mentioned that the advance trac and power steering warning lamp illuminated. the vehicle was taken to the dealer who diagnosed that the rack and pinion needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 22,000. pm
06/16/201213100
 Tl-the contact owns a 2011 ford explorer. while driving approximately 5 mph, there was an unexpected loss in the power steering with an illumination of the all trac system warning indicator. the brake pedal was abruptly engaged to avoid hitting several pedestrians in the parking lot. the vehicle was taken to an authorized dealer for diagnosis and an unknown part related to the power steering was replaced. the manufacturer was not notified of the problem. the approximate failure mileage was 13,100. js
06/29/20128600
 While slowing my 2011 ford explorer at an intersection, the power steering stopped working and the wheel felt locked. an error message showed 'power assist failure'. i was barely able to get the vehicle to the side of the road to turn it off. once restarted, the error message cleared. this has occurred 4 times in 3 weeks after having the vehicle 1 year. it had approximately 8,600 miles on it when this began to occur.
03/15/201213000
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering failed while reversing from a residential driveway. the power steering and traction warning lights illuminated during the failure. the power steering failed seven different times. the vehicle was taken to the dealer four times and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 13,000 and the current mileage was 17,000. kmj
07/12/2012157001
 Turning into parking lot, power steering abruptly ceased,i had to muscle car out of way of another car,narrowly escaping accident.lights lit up, power steering failure,terrain management failure. *tr
06/10/2012114001
 The vehicle's computer system came up with a warning that said power steering assist fault. then the traction control light came on. i lost full control of the steering at the time of driving. the steering completely locked up. i turned on my hazards to signal other cars to go around me. at that time, i had to completely shut down the vehicle and restart it twice before it reset the system and allowed me to control the steering again. this was very scary. it happened again, same scenario. i took it into the dealership and they didn't know how to fix it so they tried resetting the system with a complete master reset. since then, it has happened again. the third time i was actually turning in a turn lane and could not steer straight. luckily there were not any cars behind me. this is very serious and needs to be addressed. they should not be sending people back out in these cars. i have notified the dealership as well as filed a report with ford motor company. *tr
07/15/20126000
 Tl - the contact owns a 2011 ford explorer. the contact stated that while driving 40 mph, the power steering failed and as a result, became very hard to steer. the contact mentioned that the traction warning and the power steering warning lamps were illuminated. the vehicle was towed to the dealer who was not able to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 6,000. kmj
07/08/2012254071
 Traveling at approximately 40 mph when multiple warnings occurred. terrain management system fault, power steering assist fault, and service advance trac power steering was not working. upon stopping and restarting vehicle power steering started working again. this happened 2 more times in the next 4 days. fortunately i was traveling in a straight line each time and was able to stop and restart the vehicle and the power steering started working again. same thing happened on the fifth day and i was not able to get the power steering working again. car was taken to the dealership the next day where i was told that this was an ongoing problem and that the necessary parts are in short supply. it would be 6 to 8 weeks before they could get the parts. *tr
07/06/2012150001
 Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers. *tr
06/29/20128600
 While slowing my 2011 ford explorer at an intersection, the power steering stopped working and the wheel felt locked. an error message showed 'power assist failure'. i was barely able to get the vehicle to the side of the road to turn it off. once restarted, the error message cleared. this has occurred 4 times in 3 weeks after having the vehicle 1 year. it had approximately 8,600 miles on it when this began to occur.
03/15/201213000
 Tl- the contact owns a 2011 ford explorer. the contact confirmed the power steering failed while backing out the drive way. the power steering and traction warning lights illuminated during the failure. the power steering failed seven different times. the vehicle was taken to the dealer four times. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 13,000 and the current mileage was 17,000. rds
07/12/201215700
 Turning into parking lot, power steering abruptly ceased,i had to muscle car out of way of another car,narrowly escaping accident.lights lit up, power steering failure,terrain management failure.
06/10/201211400
 The vehicle's computer system came up with a warning that said power steering assist fault. then the traction control light came on. i lost full control of the steering at the time of driving. the steering completely locked up. i turned on my hazards to signal other cars to go around me. at that time, i had to completely shut down the vehicle and restart it twice before it reset the system and allowed me to control the steering again. this was very scary. it happened again, same scenerio. i took it into the dealership and they didn't know how to fix it so they tried resetting the system with a complete master reset. since then, it has happened again. the third time i was actually turning in a turn lane and could not steer straight. luckily there were not any cars behind me. this is very serious and needs to be addressed. they should not be sending people back out in these cars. i have notified the dealership as well as filed a report with ford motor company.
07/15/20126000
 Tl - the contact owns a 2011 ford explorer. the contact stated that while driving 40 mph, the power steering failed and as a result, became very hard to steer. the contact mentioned that the traction warning and the power steering warning lamps were illuminated. the vehicle was towed to the dealer who was not able to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 6,000. kmj
07/08/201225407
 Travelling at approximately 40 mph when multiple warnings occurred. terrain management system fault, power steering assist fault, and service advance trac power steering was not working. upon stopping and restarting vehicle power steering started working again. this happened 2 more times in the next 4 days. fortunately i was travelling in a straight line each time and was able to stop and restart the vehicle and the power steering started working again. same thing happened on the fifth day and i was not able to get the power steering working again. car was taken to the dealership the next day where i was told that this was an ongoing problem and that the necessary parts are in short supply. it would be 6 to 8 weeks before they could get the parts.
07/06/201215000
 Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers.
06/20/201217500
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving approximately 60 mph, there was a loss of power steering with the warning indicator illuminated on the instrument panel. the vehicle was maneuvered to the side of the road. the engine was turned off and upon restarting, the vehicle resumed normally. the failure occurred three times. the vehicle was taken to an authorized dealer, who was unable to duplicate the failure. the manufacturer was not notified of the problem. there was currently an open investigation under nhtsa action number pe12017 (steering:electric power assist system). the approximate failure mileage was 17,500. sm.
06/18/201211000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while attempting to make a left turn, the vehicle instead turned right, almost causing the driver to lose control. the contact mentioned that the terrain warning lamp illuminated. the vehicle was taken to the dealer, who diagnosed that the steering column was defective and needed to be replaced. the manufacturer was made aware of the failure and did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 11,000 and the current mileage was 11,200. sm.
07/12/201215700
 Turning into parking lot, power steering abruptly ceased,i had to muscle car out of way of another car,narrowly escaping accident.lights lit up, power steering failure,terrain management failure.
06/10/201211400
 The vehicle's computer system came up with a warning that said power steering assist fault. then the traction control light came on. i lost full control of the steering at the time of driving. the steering completely locked up. i turned on my hazards to signal other cars to go around me. at that time, i had to completely shut down the vehicle and restart it twice before it reset the system and allowed me to control the steering again. this was very scary. it happened again, same scenerio. i took it into the dealership and they didn't know how to fix it so they tried resetting the system with a complete master reset. since then, it has happened again. the third time i was actually turning in a turn lane and could not steer straight. luckily there were not any cars behind me. this is very serious and needs to be addressed. they should not be sending people back out in these cars. i have notified the dealership as well as filed a report with ford motor company.
07/15/20126000
 Tl - the contact 2011 ford explorer. the contact stated that while driving 40 mph the power steering failed as a result it was very hard to steer. the contact mentioned that the traction warning lamp and the power steering warning lamp illuminated. the vehicle was towed to the dealer who was not able to diagnosed the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the vin was not available. the failure and current mileage was 6,000. pm
07/08/201225407
 Travelling at approximately 40 mph when multiple warnings occurred. terrain management system fault, power steering assist fault, and service advance trac power steering was not working. upon stopping and restarting vehicle power steering started working again. this happened 2 more times in the next 4 days. fortunately i was travelling in a straight line each time and was able to stop and restart the vehicle and the power steering started working again. same thing happened on the fifth day and i was not able to get the power steering working again. car was taken to the dealership the next day where i was told that this was an ongoing problem and that the necessary parts are in short supply. it would be 6 to 8 weeks before they could get the parts.
07/06/201215000
 Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers.
06/20/201217500
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving approximately 60 mph, there was a loss of power steering with the warning indicator illuminated on the instrument panel. the vehicle was maneuvered to the side of the road. the engine was turned off and upon restarting, the vehicle resumed normally. the failure occurred three times. the vehicle was taken to an authorized dealer, who was unable to duplicate the failure. the manufacturer was not notified of the problem. there was currently an open investigation under nhtsa action number pe12017 (steering:electric power assist system). the approximate failure mileage was 17,500. sm.
06/18/201211000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while attempting to make a left turn, the vehicle instead turned right, almost causing the driver to lose control. the contact mentioned that the terrain warning lamp illuminated. the vehicle was taken to the dealer, who diagnosed that the steering column was defective and needed to be replaced. the manufacturer was made aware of the failure and did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 11,000 and the current mileage was 11,200. sm.
07/10/2012260001
 As the vehicle was being driven home from work the power steering went out making it very difficult to control the vehicle. a warning light also appeared on the dashboard indicating that the power steering wasn't functioning properly. the vehicle was safely pulled over to the side of the road and the ignition was turned off. after a few moments the vehicle was restarted and the power steering seemed to be functioning properly and that specific warning message disappeared from the dash. however, upon restart, additional dashboard warning lights indicating that there was a problem with the traction control appeared. *tr
07/08/201225407
 Travelling at approximately 40 mph when multiple warnings occurred. terrain management system fault, power steering assist fault, and service advance trac power steering was not working. upon stopping and restarting vehicle power steering started working again. this happened 2 more times in the next 4 days. fortunately i was travelling in a straight line each time and was able to stop and restart the vehicle and the power steering started working again. same thing happened on the fifth day and i was not able to get the power steering working again. car was taken to the dealership the next day where i was told that this was an ongoing problem and that the necessary parts are in short supply. it would be 6 to 8 weeks before they could get the parts.
07/06/201215000
 Driving on highway at highway speeds when the alerts for failure of the electronic stability control came on. we then realized that the power steering had failed and had difficulty steering the vehicle. managed to get the vehicle off at an exit. towed to dealer. dealer not clear as to what happened and part to repair is on back order from ford. internet research demonstrated this is a common problem with 2011 ford explorers.
06/20/201217500
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving approximately 60 mph, there was a loss of power steering with the warning indicator illuminated on the instrument panel. the vehicle was maneuvered to the side of the road. the engine was turned off and upon restarting, the vehicle resumed normally. the failure occurred three times. the vehicle was taken to an authorized dealer, who was unable to duplicate the failure. the manufacturer was not notified of the problem. there was currently an open investigation under nhtsa action number pe12017 (steering:electric power assist system). the approximate failure mileage was 17,500. sm.
06/18/201211000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while attempting to make a left turn, the vehicle instead turned right, almost causing the driver to lose control. the contact mentioned that the terrain warning lamp illuminated. the vehicle was taken to the dealer, who diagnosed that the steering column was defective and needed to be replaced. the manufacturer was made aware of the failure and did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 11,000 and the current mileage was 11,200. sm.
07/10/2012260001
 As the vehicle was being driven home from work the power steering went out making it very difficult to control the vehicle. a warning light also appeared on the dashboard indicating that the power steering wasn't functioning properly. the vehicle was safely pulled over to the side of the road and the ignition was turned off. after a few moments the vehicle was restarted and the power steering seemed to be functioning properly and that specific warning message disappeared from the dash. however, upon restart, additional dashboard warning lights indicating that there was a problem with the traction control appeared. *tr
07/09/201237000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 50 mph the power steering failed. the contact was able to control the vehicle by exiting to the shoulder. the vehicle was taken to the dealer who diagnosed the failure and stated that there was a national shortage on the component for the vehicle to be repaired. the manufacturer was not notified. the failure and current mileage was 37,000.
06/20/201217500
 Tl-the contact owns a 2011 ford explorer. while driving approximately 60 mph, there was a loss of power steering with the warning indicator illuminated on the instrument panel. the vehicle was maneuvered to the side of the road. the engine was turned off and upon restarting, the vehicle resumed normally. the failure occurred three times. the vehicle was taken to an authorized dealer who was unable to duplicate the failure. the manufacturer was not notified of the problem. there was currently an open investigation under nhtsa action number pe12017 (steering:electric power assist system). the approximate failure mileage was 17,500. js
06/18/201211000
 Tl - the contact owns a 2011 ford explorer. the contact stated that while attempting to make a left turn the vehicle went to the right instead almost causing the driver to lose control. the contact mentioned that the terrain warning lamp illuminated. the vehicle was taken to the dealer who diagnosed that the steering column was defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 11,000 and the current mileage was 11,200. pm
07/10/201226000
 As the vehicle was being driven home from work the power steering went out making it very difficult to control the vehicle. a warning light also appeared on the dashboard indicating that the power steering wasn't functioning properly. the vehicle was safely pulled over to the side of the road and the ignition was turned off. after a few moments the vehicle was restarted and the power steering seemed to be functioning properly and that specific warning message disappeared from the dash. however, upon restart, additional dashboard warning lights indicating that there was a problem with the traction control appeared.
07/10/2012113901
 While parked with the vehicle running, the steering assist fault light came on and the steering locked up. i was not able to turn the wheel. i restarted the engine and it worked fine. i am concerned that this will happen while i am driving. *tr
07/09/201237000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 50 mph the power steering failed. the contact was able to control the vehicle by exiting to the shoulder. the vehicle was taken to the dealer who diagnosed the failure and stated that there was a national shortage on the component for the vehicle to be repaired. the manufacturer was not notified. the failure and current mileage was 37,000.
07/10/201226000
 As the vehicle was being driven home from work the power steering went out making it very difficult to control the vehicle. a warning light also appeared on the dashboard indicating that the power steering wasn't functioning properly. the vehicle was safely pulled over to the side of the road and the ignition was turned off. after a few moments the vehicle was restarted and the power steering seemed to be functioning properly and that specific warning message disappeared from the dash. however, upon restart, additional dashboard warning lights indicating that there was a problem with the traction control appeared.
07/10/201211390
 While parked with the vehicle running, the steering assist fault light came on and the steering locked up. i was not able to turn the wheel. i restarted the engine and it worked fine. i am concerned that this will happen while i am driving.
07/09/201237000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 50 mph the power steering failed. the contact was able to control the vehicle by exiting to the shoulder. the vehicle was taken to the dealer who diagnosed the failure and stated that there was a national shortage on the component for the vehicle to be repaired. the manufacturer was not notified. the failure and current mileage was 37,000.
06/23/2012320001
 When the vehicle was started, the power steering was not functioning. the dash message center showed a power steering assist fault. this had happened a couple of times in the past but turning the vehicle off and then back on solved the problem on prior occasions. this time the power steering continued to fail after multiple times of turning the vehicle off and back on. this malfunction made the vehicle very difficult to steer and maneuver. *tr
04/04/201290001
 I was starting to back out of a parking lot and the stabilitrac lights came on. the steering got tight and there was little movement to turn the wheel right or left. i pulled a few feet back in the parking stall, turned the car off, and restarted it again. everything seemed fine for a mile or so and the lights came back on. i could barely turn the wheel. i got a tow to the dealership. they had to order and replace the steering pump. this happened a second time three days ago, on 7/2/12. the dealership had to again replace the steering pump. i have no confidence that this will not happen again. this second time i had my two 7-year-olds in the car and was traveling about 40mph down a major street. the same lights came on and the steering wheel tightened. i could barely turn the wheel. luckily i was close to home, but still had to make 5 turns. i was turning the steering wheel so hard that i felt like i was going to break it. it took all my arm strength to make the turns. i would turn the signal on and it would blink once and go off also. it is scary when it happens and as mentioned, i have no faith that it won't happen again. and this vehicle is just now a year old. *tr
07/09/201237000
 Tl- the contact owns a 2011 ford explorer. the contact stated that while driving 50 mph the power steering failed. the contact was able to control the vehicle by exiting to the shoulder. the vehicle was taken to the dealer who diagnosed the failure and stated that there was a national shortage on the component for the vehicle to be repaired. the manufacturer was not notified. the failure and current mileage was 37,000. kmj
06/23/2012320001
 When the vehicle was started, the power steering was not functioning. the dash message center showed a power steering assist fault. this had happened a couple of times in the past but turning the vehicle off and then back on solved the problem on prior occasions. this time the power steering continued to fail after multiple times of turning the vehicle off and back on. this malfunction made the vehicle very difficult to steer and maneuver. *tr
04/04/201290001
 I was starting to back out of a parking lot and the stabilitrac lights came on. the steering got tight and there was little movement to turn the wheel right or left. i pulled a few feet back in the parking stall, turned the car off, and restarted it again. everything seemed fine for a mile or so and the lights came back on. i could barely turn the wheel. i got a tow to the dealership. they had to order and replace the steering pump. this happened a second time three days ago, on 7/2/12. the dealership had to again replace the steering pump. i have no confidence that this will not happen again. this second time i had my two 7-year-olds in the car and was traveling about 40mph down a major street. the same lights came on and the steering wheel tightened. i could barely turn the wheel. luckily i was close to home, but still had to make 5 turns. i was turning the steering wheel so hard that i felt like i was going to break it. it took all my arm strength to make the turns. i would turn the signal on and it would blink once and go off also. it is scary when it happens and as mentioned, i have no faith that it won't happen again. and this vehicle is just now a year old. *tr
06/30/2012138373
 Unfortunately, for such a great truck, the power steering has failed three times on my vehicle which has only just over 14k miles on it. it occurred the first time around the 11k mile point in which the power steering failed for no reason going ~40mph. the dashboard displayed a message stating power steering assist fault. this is the same message that was displayed on all three occasions. upon turning the truck off and back on, everything was back to normal. the fault occurred again at 13837 miles (i have a picture) and again just today at around 14100. after the initial fault, i took the truck to the local ford dealer who advised that there was nothing they could do to assist as the onboard computer does not 'document the issue'. i was advised to monitor the situation and if it happens again to leave the car running and contact the dealership who will then tow the truck to its location. easier said than done when you are in the middle of a major three lane road in the dc suburbs. it's most convenient to wrestle the truck to the next traffic light and restart which resolves the issue. i am obviously very frustrated with it - i bought the truck in late july 2011 for $48,000 (sticker price). so far i have not had any toddlers in the car during these incidents but it is just a matter of time. hoping for some guidance and good customer service from ford. *tr
07/09/201237000
 Tl- the contact owns a 2011 ford explorer. the contact stated that while driving 50 mph the power steering failed. the contact was able to control the vehicle by exiting to the shoulder. the vehicle was taken to the dealer who diagnosed the failure and stated that there was a national shortage on the component for the vehicle to be repaired. the manufacturer was not notified. the failure and current mileage was 37,000. kmj
06/23/201232000
 When the vehicle was started, the power steering was not functioning. the dash message center showed a power steering assist fault. this had happened a couple of times in the past but turning the vehicle off and then back on solved the problem on prior occasions. this time the power steering continued to fail after multiple times of turning the vehicle off and back on. this malfunction made the vehicle very difficult to steer and maneuver.
04/04/20129000
 I was starting to back out of a parking lot and the stabilitrac lights came on. the sterring got tight and there was little movement to turn the wheel right or left. i pulled a few feet back in the parking stall, turned the car off, and restarted it again. everything seemed fine for a mile or so and the lights came back on. i could barely turn the wheel. i got a tow to the dealership. they had to order and replace the steering pump. this happened a second time three days ago, on 7/2/12. the dealership had to again replace the steering pump. i have no confidence that this will not happen again. this second time i had my two 7-year-olds in the car and was traveling about 40mph down a major street. the same lights came on and the steering wheel tightened. i could barely turn the wheel. luckily i was close to home, but still had to make 5 turns. i was turning the steering wheel so hard that i felt like i was going to break it. it took all my arm strength to make the turns. i would turn the signal on and it would blink once and go off also. it is scary when it happens and as mentioned, i have no faith that it won't happen again. and this vehicle is just now a year old.
06/30/2012138373
 Unfortunately, for such a great truck, the power steering has failed three times on my vehicle which has only just over 14k miles on it. it occurred the first time around the 11k mile point in which the power steering failed for no reason going ~40mph. the dashboard displayed a message stating power steering assist fault. this is the same message that was displayed on all three occasions. upon turning the truck off and back on, everything was back to normal. the fault occurred again at 13837 miles (i have a picture) and again just today at around 14100. after the initial fault, i took the truck to the local ford dealer who advised that there was nothing they could do to assist as the onboard computer does not 'document the issue'. i was advised to monitor the situation and if it happens again to leave the car running and contact the dealership who will then tow the truck to its location. easier said than done when you are in the middle of a major three lane road in the dc suburbs. it's most convenient to wrestle the truck to the next traffic light and restart which resolves the issue. i am obviously very frustrated with it - i bought the truck in late july 2011 for $48,000 (sticker price). so far i have not had any toddlers in the car during these incidents but it is just a matter of time. hoping for some guidance and good customer service from ford. *tr
06/23/201232000
 When the vehicle was started, the power steering was not functioning. the dash message center showed a power steering assist fault. this had happened a couple of times in the past but turning the vehicle off and then back on solved the problem on prior occasions. this time the power steering continued to fail after multiple times of turning the vehicle off and back on. this malfunction made the vehicle very difficult to steer and maneuver.
04/04/20129000
 I was starting to back out of a parking lot and the stabilitrac lights came on. the sterring got tight and there was little movement to turn the wheel right or left. i pulled a few feet back in the parking stall, turned the car off, and restarted it again. everything seemed fine for a mile or so and the lights came back on. i could barely turn the wheel. i got a tow to the dealership. they had to order and replace the steering pump. this happened a second time three days ago, on 7/2/12. the dealership had to again replace the steering pump. i have no confidence that this will not happen again. this second time i had my two 7-year-olds in the car and was traveling about 40mph down a major street. the same lights came on and the steering wheel tightened. i could barely turn the wheel. luckily i was close to home, but still had to make 5 turns. i was turning the steering wheel so hard that i felt like i was going to break it. it took all my arm strength to make the turns. i would turn the signal on and it would blink once and go off also. it is scary when it happens and as mentioned, i have no faith that it won't happen again. and this vehicle is just now a year old.
06/30/201213837
 Unfortunatly, for such a great truck, the power steering has failed three times on my vehicle which has only just over 14k miles on it. it occured the first time around the 11k mile point in which the power steering failed for no reason going ~40mph. the dashboard displayed a message stating power steering assist fault. this is the same message that was displayed on all three occasions. upon turning the truck off and back on, everything was back to normal. the fault occured again at 13837 miles (i have a picture) and again just today at around 14100. after the initial fault, i took the truck to the local ford dealer who advised that there was nothing they could do to assist as the onboard computer does not 'document the issue'. i was advised to monitor the situation and if it happens again to leave the car running and contact the dealership who will then tow the truck to its location. easier said than done when you are in the middle of a major three lane road in the dc suburbs. it's most convienent to wrestle the truck to the next traffic light and restart which resolves the issue. i am obviously very frustrated with it - i bought the truck in late july 2011 for $48,000 (sticker price). so far i have not had any toddlers in the car during these incidents but it is just a matter of time. hoping for some guidance and good customer service from ford.
05/25/201224750
 Loss of power steering at slow speeds (multiple times). power steering assist fault light on dashboard. power steering returns after turning off and restarting car.
05/25/201222000
 I was driving down the interstate, getting ready to exit. i heard a beep, indicating a warning on the instrument panel. a warning appeared stating 'power steering assist disabled.'. the power steering no longer worked. i took my foot off the accelerator and made it over to the side of the road. i turned the car off, waited several minutes, and started car again. problem resolved.
04/20/2012249534
 There were actually 4 incidents; the first one i was backing into a parking spot and the power steering quit working. i turned off the engine, started it again and was able to park. the next day i was waiting in traffic & it died, the steering wheel wouldn't work; we then took the car into the dealer & he supposedly fixed it. we told them that a message flashed power steering assault. each incident, that message appeared. the third time i was driving and the power steering went out, then the car wouldn't start again & had to have it towed into the dealer. they supposedly 'fixed' it again. then we were on a trip, 600 miles from home on the interstate and the power steering quit working. we pulled over, stopped. it then started again and we finished our trip. then took it back to the dealer where he did order a new part. we got the car back last week on wednesday, june 27, 2012, and today is july 1, 2012. they replaced the steering gear assembly. *tr
04/04/20129000
 I was starting to back out of a parking lot and the stabilitrac lights came on. the sterring got tight and there was little movement to turn the wheel right or left. i pulled a few feet back in the parking stall, turned the car off, and restarted it again. everything seemed fine for a mile or so and the lights came back on. i could barely turn the wheel. i got a tow to the dealership. they had to order and replace the steering pump. this happened a second time three days ago, on 7/2/12. the dealership had to again replace the steering pump. i have no confidence that this will not happen again. this second time i had my two 7-year-olds in the car and was traveling about 40mph down a major street. the same lights came on and the steering wheel tightened. i could barely turn the wheel. luckily i was close to home, but still had to make 5 turns. i was turning the steering wheel so hard that i felt like i was going to break it. it took all my arm strength to make the turns. i would turn the signal on and it would blink once and go off also. it is scary when it happens and as mentioned, i have no faith that it won't happen again. and this vehicle is just now a year old.
06/30/201213837
 Unfortunatly, for such a great truck, the power steering has failed three times on my vehicle which has only just over 14k miles on it. it occured the first time around the 11k mile point in which the power steering failed for no reason going ~40mph. the dashboard displayed a message stating power steering assist fault. this is the same message that was displayed on all three occasions. upon turning the truck off and back on, everything was back to normal. the fault occured again at 13837 miles (i have a picture) and again just today at around 14100. after the initial fault, i took the truck to the local ford dealer who advised that there was nothing they could do to assist as the onboard computer does not 'document the issue'. i was advised to monitor the situation and if it happens again to leave the car running and contact the dealership who will then tow the truck to its location. easier said than done when you are in the middle of a major three lane road in the dc suburbs. it's most convienent to wrestle the truck to the next traffic light and restart which resolves the issue. i am obviously very frustrated with it - i bought the truck in late july 2011 for $48,000 (sticker price). so far i have not had any toddlers in the car during these incidents but it is just a matter of time. hoping for some guidance and good customer service from ford.
05/25/201224750
 Loss of power steering at slow speeds (multiple times). power steering assist fault light on dashboard. power steering returns after turning off and restarting car.
05/25/201222000
 I was driving down the interstate, getting ready to exit. i heard a beep, indicating a warning on the instrument panel. a warning appeared stating 'power steering assist disabled.'. the power steering no longer worked. i took my foot off the accelerator and made it over to the side of the road. i turned the car off, waited several minutes, and started car again. problem resolved.
04/20/201224953
 There were actually 4 incidents; the first one i was backing into a parking spot and the power steering quit working. i turned off the engine, started it again and was able to park. the next day i was waiting in traffic & it died, the steering wheel wouldn't work; we then took the car into the dealer & he supposedly fixed it. we told them that a message flashed power steering assault. each incident, that message appeared. the third time i was driving and the power steering went out, then the car wouldn't start again & had to have it towed into the dealer. they supposedly 'fixed' it again. then we were on a trip, 600 miles from home on the interstate and the power steering quit working. we pulled over, stopped. it then started again and we finished our trip. then took it back to the dealer where he did order a new part. we got the car back last week on wednesday, june 27, 2012, and today is july 1, 2012. they replaced the steering gear assembly.
06/30/201213837
 Unfortunatly, for such a great truck, the power steering has failed three times on my vehicle which has only just over 14k miles on it. it occured the first time around the 11k mile point in which the power steering failed for no reason going ~40mph. the dashboard displayed a message stating power steering assist fault. this is the same message that was displayed on all three occasions. upon turning the truck off and back on, everything was back to normal. the fault occured again at 13837 miles (i have a picture) and again just today at around 14100. after the initial fault, i took the truck to the local ford dealer who advised that there was nothing they could do to assist as the onboard computer does not 'document the issue'. i was advised to monitor the situation and if it happens again to leave the car running and contact the dealership who will then tow the truck to its location. easier said than done when you are in the middle of a major three lane road in the dc suburbs. it's most convienent to wrestle the truck to the next traffic light and restart which resolves the issue. i am obviously very frustrated with it - i bought the truck in late july 2011 for $48,000 (sticker price). so far i have not had any toddlers in the car during these incidents but it is just a matter of time. hoping for some guidance and good customer service from ford.
05/25/201224750
 Loss of power steering at slow speeds (multiple times). power steering assist fault light on dashboard. power steering returns after turning off and restarting car.
05/25/201222000
 I was driving down the interstate, getting ready to exit. i heard a beep, indicating a warning on the instrument panel. a warning appeared stating 'power steering assist disabled.'. the power steering no longer worked. i took my foot off the accelerator and made it over to the side of the road. i turned the car off, waited several minutes, and started car again. problem resolved.
04/20/201224953
 There were actually 4 incidents; the first one i was backing into a parking spot and the power steering quit working. i turned off the engine, started it again and was able to park. the next day i was waiting in traffic & it died, the steering wheel wouldn't work; we then took the car into the dealer & he supposedly fixed it. we told them that a message flashed power steering assault. each incident, that message appeared. the third time i was driving and the power steering went out, then the car wouldn't start again & had to have it towed into the dealer. they supposedly 'fixed' it again. then we were on a trip, 600 miles from home on the interstate and the power steering quit working. we pulled over, stopped. it then started again and we finished our trip. then took it back to the dealer where he did order a new part. we got the car back last week on wednesday, june 27, 2012, and today is july 1, 2012. they replaced the steering gear assembly.
05/17/2012
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering randomly failed. in addition, the power steering fault light illuminated on the instrument panel followed by the illumination of the service advance track warning light. the vehicle was taken to the dealer, but the dealer could not determine what was causing the failure. the vin was not available. the failure mileage was unknown, but the current mileage was 20,000. kmj
06/22/201215000
 Power steering failed while driving. traction assist control also failed at the same time. shutting the engine off and restarting brought the power steering back but not the traction control. the traction control began functioning again after the truck sat for about 8 hours.
05/25/201224750
 Loss of power steering at slow speeds (multiple times). power steering assist fault light on dashboard. power steering returns after turning off and restarting car.
05/25/201222000
 I was driving down the interstate, getting ready to exit. i heard a beep, indicating a warning on the instrument panel. a warning appeared stating 'power steering assist disabled.'. the power steering no longer worked. i took my foot off the accelerator and made it over to the side of the road. i turned the car off, waited several minutes, and started car again. problem resolved.
04/20/201224953
 There were actually 4 incidents; the first one i was backing into a parking spot and the power steering quit working. i turned off the engine, started it again and was able to park. the next day i was waiting in traffic & it died, the steering wheel wouldn't work; we then took the car into the dealer & he supposedly fixed it. we told them that a message flashed power steering assault. each incident, that message appeared. the third time i was driving and the power steering went out, then the car wouldn't start again & had to have it towed into the dealer. they supposedly 'fixed' it again. then we were on a trip, 600 miles from home on the interstate and the power steering quit working. we pulled over, stopped. it then started again and we finished our trip. then took it back to the dealer where he did order a new part. we got the car back last week on wednesday, june 27, 2012, and today is july 1, 2012. they replaced the steering gear assembly.
05/17/2012
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering randomly failed. in addition, the power steering fault light illuminated on the instrument panel followed by the illumination of the service advance track warning light. the vehicle was taken to the dealer, but the dealer could not determine what was causing the failure. the vin was not available. the failure mileage was unknown, but the current mileage was 20,000. kmj
06/22/201215000
 Power steering failed while driving. traction assist control also failed at the same time. shutting the engine off and restarting brought the power steering back but not the traction control. the traction control began functioning again after the truck sat for about 8 hours.
04/20/201224953
 There were actually 4 incidents; the first one i was backing into a parking spot and the power steering quit working. i turned off the engine, started it again and was able to park. the next day i was waiting in traffic & it died, the steering wheel wouldn't work; we then took the car into the dealer & he supposedly fixed it. we told them that a message flashed power steering assault. each incident, that message appeared. the third time i was driving and the power steering went out, then the car wouldn't start again & had to have it towed into the dealer. they supposedly 'fixed' it again. then we were on a trip, 600 miles from home on the interstate and the power steering quit working. we pulled over, stopped. it then started again and we finished our trip. then took it back to the dealer where he did order a new part. we got the car back last week on wednesday, june 27, 2012, and today is july 1, 2012. they replaced the steering gear assembly.
05/17/2012
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering randomly failed. in addition, the power steering fault light illuminated on the instrument panel followed by the illumination of the service advance track warning light. the vehicle was taken to the dealer, but the dealer could not determine what was causing the failure. the vin was not available. the failure mileage was unknown, but the current mileage was 20,000. kmj
06/22/201215000
 Power steering failed while driving. traction assist control also failed at the same time. shutting the engine off and restarting brought the power steering back but not the traction control. the traction control began functioning again after the truck sat for about 8 hours.
06/07/201215020
 I was in the middle of a left hand turn when the power steering went out at approx 10-15 mph - the fault code appeared & alarm sounded-i had to muscle the steering wheel to complete my turn while nearly going over the curb into a business. my first reaction was that the engine had stalled but when the fault showed again & alarm sounded this time it was showing that the terrain management system had failed. as it was a 2-3 mile straight road to my ford dealer & i drove there. after arriving at the dealer i shut off the engine, reported what happened. the service advisor started the vehicle & the power steering had reset. they put the vehicle on the diagnostic unit & it showed a steering gear & steering gear module/communication sensor(?) needed replacement. it was ordered & installed on6/18/12 & has not failed sense then. i mentioned an injury - it was to my right shoulder as i have a total shoulder implant. i hurt it muscling the steering wheel to straightening the vehicle out.
06/24/20128969
 Started vehicle and received terrain management warning, power steering fault and traction control fault. vehicle electronic power steering not working and terrain management system also disabled. will have to drive to dealership without power steering. shut off vehicle multiple times and restarted. same warnings and result.
05/17/2012
 Tl- the contact owns a 2011 ford explorer. the contact stated that the power steering randomly fails. the contact stated that the power steering fault light illuminates on the instrument panel and then you get a second warning that says service advance track. the vehicle was taken to the dealer, but the dealer could not determine what is causing the failure. the vin was not available. the failure mileage was unknown, but the current mileage was 20,000.rl
06/22/201215000
 Power steering failed while driving. traction assist control also failed at the same time. shutting the engine off and restarting brought the power steering back but not the traction control. the traction control began functioning again after the truck sat for about 8 hours.
06/07/201215020
 I was in the middle of a left hand turn when the power steering went out at approx 10-15 mph - the fault code appeared & alarm sounded-i had to muscle the steering wheel to complete my turn while nearly going over the curb into a business. my first reaction was that the engine had stalled but when the fault showed again & alarm sounded this time it was showing that the terrain management system had failed. as it was a 2-3 mile straight road to my ford dealer & i drove there. after arriving at the dealer i shut off the engine, reported what happened. the service advisor started the vehicle & the power steering had reset. they put the vehicle on the diagnostic unit & it showed a steering gear & steering gear module/communication sensor(?) needed replacement. it was ordered & installed on6/18/12 & has not failed sense then. i mentioned an injury - it was to my right shoulder as i have a total shoulder implant. i hurt it muscling the steering wheel to straightening the vehicle out.
06/24/20128969
 Started vehicle and received terrain management warning, power steering fault and traction control fault. vehicle electronic power steering not working and terrain management system also disabled. will have to drive to dealership without power steering. shut off vehicle multiple times and restarted. same warnings and result.
06/07/201219200
 Warning light for terrain management come on. then power steering fault light came on. in a split second i realized i had no control over the vehicle. i hit the brakes and came to a stop taking all my strength to turn the wheel as hard as i could to get safely off the highway. very dangerous situation if i would have been on a curve or interstate.
06/23/201218900
 I was slowing down to make a right turn into a strip mall and the wheel didnt turn at all until i put both hands on the wheel and fought the wheel with both arms to turn. a message on my lcd screen said power steering failure. i had to turn the truck off and back on and the steering was fine, i thought. about 20 miles later the truck did the same failure again. i turned the truck off and back on. it just had a cooling fan tsb performed at ford yesterday, dealer says that has nothing to do with this, but this explorer is one big computer so im not too sure since they told me a re-program was done for the fans. please investigate this as this is will cause a huge accident at some point for some explorer owner. i am taking this back to the dealer monday for a loaner.
06/07/201215020
 I was in the middle of a left hand turn when the power steering went out at approx 10-15 mph - the fault code appeared & alarm sounded-i had to muscle the steering wheel to complete my turn while nearly going over the curb into a business. my first reaction was that the engine had stalled but when the fault showed again & alarm sounded this time it was showing that the terrain management system had failed. as it was a 2-3 mile straight road to my ford dealer & i drove there. after arriving at the dealer i shut off the engine, reported what happened. the service advisor started the vehicle & the power steering had reset. they put the vehicle on the diagnostic unit & it showed a steering gear & steering gear module/communication sensor(?) needed replacement. it was ordered & installed on6/18/12 & has not failed sense then. i mentioned an injury - it was to my right shoulder as i have a total shoulder implant. i hurt it muscling the steering wheel to straightening the vehicle out.
06/24/20128969
 Started vehicle and received terrain management warning, power steering fault and traction control fault. vehicle electronic power steering not working and terrain management system also disabled. will have to drive to dealership without power steering. shut off vehicle multiple times and restarted. same warnings and result.
06/07/201219200
 Warning light for terrain management come on. then power steering fault light came on. in a split second i realized i had no control over the vehicle. i hit the brakes and came to a stop taking all my strength to turn the wheel as hard as i could to get safely off the highway. very dangerous situation if i would have been on a curve or interstate.
06/23/201218900
 I was slowing down to make a right turn into a strip mall and the wheel didnt turn at all until i put both hands on the wheel and fought the wheel with both arms to turn. a message on my lcd screen said power steering failure. i had to turn the truck off and back on and the steering was fine, i thought. about 20 miles later the truck did the same failure again. i turned the truck off and back on. it just had a cooling fan tsb performed at ford yesterday, dealer says that has nothing to do with this, but this explorer is one big computer so im not too sure since they told me a re-program was done for the fans. please investigate this as this is will cause a huge accident at some point for some explorer owner. i am taking this back to the dealer monday for a loaner.
06/17/201225000
 Tl- the contact owns a 2011 ford explorer. the contact stated that while driving 35 mph the power steering warning light illuminated. the vehicle was taken to the dealer who ran a diagnostic test and could not duplicate the failure. the dealer repaired the steering rack. the manufacturer was not notified of the failure. the failure mileage was 25,000. kmj
06/07/20127800
 Please be advised that the afore noted vehicle, on june 7th , 2012 on or about 5pm was involved in a single vehicle accident on route 63 at mt washington, st. croix. she was travelling southward on route 63 crossing the small bridge entering a sharp right hand turn in the road. she experienced a sudden, instantaneous, loss of response in the steering and braking of the vehicle. as a consequence, in the few seconds following, the vehicle left the roadway and struck a wooden utility pole.
06/07/201215020
 I was in the middle of a left hand turn when the power steering went out at approx 10-15 mph - the fault code appeared & alarm sounded-i had to muscle the steering wheel to complete my turn while nearly going over the curb into a business. my first reaction was that the engine had stalled but when the fault showed again & alarm sounded this time it was showing that the terrain management system had failed. as it was a 2-3 mile straight road to my ford dealer & i drove there. after arriving at the dealer i shut off the engine, reported what happened. the service advisor started the vehicle & the power steering had reset. they put the vehicle on the diagnostic unit & it showed a steering gear & steering gear module/communication sensor(?) needed replacement. it was ordered & installed on6/18/12 & has not failed sense then. i mentioned an injury - it was to my right shoulder as i have a total shoulder implant. i hurt it muscling the steering wheel to straightening the vehicle out.
06/24/20128969
 Started vehicle and received terrain management warning, power steering fault and traction control fault. vehicle electronic power steering not working and terrain management system also disabled. will have to drive to dealership without power steering. shut off vehicle multiple times and restarted. same warnings and result.
06/07/201219200
 Warning light for terrain management come on. then power steering fault light came on. in a split second i realized i had no control over the vehicle. i hit the brakes and came to a stop taking all my strength to turn the wheel as hard as i could to get safely off the highway. very dangerous situation if i would have been on a curve or interstate.
06/23/201218900
 I was slowing down to make a right turn into a strip mall and the wheel didnt turn at all until i put both hands on the wheel and fought the wheel with both arms to turn. a message on my lcd screen said power steering failure. i had to turn the truck off and back on and the steering was fine, i thought. about 20 miles later the truck did the same failure again. i turned the truck off and back on. it just had a cooling fan tsb performed at ford yesterday, dealer says that has nothing to do with this, but this explorer is one big computer so im not too sure since they told me a re-program was done for the fans. please investigate this as this is will cause a huge accident at some point for some explorer owner. i am taking this back to the dealer monday for a loaner.
06/17/201225000
 Tl- the contact owns 2011 ford explorer. the contact stated while driving 35 mph the instrument cluster started to illuminate that the power steering has failed. the vehicle was controllable to drive. the vehicle was taken to the dealer who ran a diagnostic test and could not duplicate the failure. there were different type of codes showing no failure but the dealer repaired the rack. (per the contact what rack was)? the manufacturer was not notified. the failure mileage was 25,000. lg
06/07/20127800
 Please be advised that the afore noted vehicle, on june 7th , 2012 on or about 5pm was involved in a single vehicle accident on route 63 at mt washington, st. croix. she was travelling southward on route 63 crossing the small bridge entering a sharp right hand turn in the road. she experienced a sudden, instantaneous, loss of response in the steering and braking of the vehicle. as a consequence, in the few seconds following, the vehicle left the roadway and struck a wooden utility pole.
06/07/201215020
 I was in the middle of a left hand turn when the power steering went out at approx 10-15 mph - the fault code appeared & alarm sounded-i had to muscle the steering wheel to complete my turn while nearly going over the curb into a business. my first reaction was that the engine had stalled but when the fault showed again & alarm sounded this time it was showing that the terrain management system had failed. as it was a 2-3 mile straight road to my ford dealer & i drove there. after arriving at the dealer i shut off the engine, reported what happened. the service advisor started the vehicle & the power steering had reset. they put the vehicle on the diagnostic unit & it showed a steering gear & steering gear module/communication sensor(?) needed replacement. it was ordered & installed on6/18/12 & has not failed sense then. i mentioned an injury - it was to my right shoulder as i have a total shoulder implant. i hurt it muscling the steering wheel to straightening the vehicle out.
06/24/20128969
 Started vehicle and received terrain management warning, power steering fault and traction control fault. vehicle electronic power steering not working and terrain management system also disabled. will have to drive to dealership without power steering. shut off vehicle multiple times and restarted. same warnings and result.
06/07/201219200
 Warning light for terrain management come on. then power steering fault light came on. in a split second i realized i had no control over the vehicle. i hit the brakes and came to a stop taking all my strength to turn the wheel as hard as i could to get safely off the highway. very dangerous situation if i would have been on a curve or interstate.
06/23/201218900
 I was slowing down to make a right turn into a strip mall and the wheel didnt turn at all until i put both hands on the wheel and fought the wheel with both arms to turn. a message on my lcd screen said power steering failure. i had to turn the truck off and back on and the steering was fine, i thought. about 20 miles later the truck did the same failure again. i turned the truck off and back on. it just had a cooling fan tsb performed at ford yesterday, dealer says that has nothing to do with this, but this explorer is one big computer so im not too sure since they told me a re-program was done for the fans. please investigate this as this is will cause a huge accident at some point for some explorer owner. i am taking this back to the dealer monday for a loaner.
06/17/201225000
 Tl- the contact owns 2011 ford explorer. the contact stated while driving 35 mph the instrument cluster started to illuminate that the power steering has failed. the vehicle was controllable to drive. the vehicle was taken to the dealer who ran a diagnostic test and could not duplicate the failure. there were different type of codes showing no failure but the dealer repaired the rack. (per the contact what rack was)? the manufacturer was not notified. the failure mileage was 25,000. lg
06/07/20127800
 Please be advised that the afore noted vehicle, on june 7th , 2012 on or about 5pm was involved in a single vehicle accident on route 63 at mt washington, st. croix. she was travelling southward on route 63 crossing the small bridge entering a sharp right hand turn in the road. she experienced a sudden, instantaneous, loss of response in the steering and braking of the vehicle. as a consequence, in the few seconds following, the vehicle left the roadway and struck a wooden utility pole.
06/07/201215020
 I was in the middle of a left hand turn when the power steering went out at approx 10-15 mph - the fault code appeared & alarm sounded-i had to muscle the steering wheel to complete my turn while nearly going over the curb into a business. my first reaction was that the engine had stalled but when the fault showed again & alarm sounded this time it was showing that the terrain management system had failed. as it was a 2-3 mile straight road to my ford dealer & i drove there. after arriving at the dealer i shut off the engine, reported what happened. the service advisor started the vehicle & the power steering had reset. they put the vehicle on the diagnostic unit & it showed a steering gear & steering gear module/communication sensor(?) needed replacement. it was ordered & installed on6/18/12 & has not failed sense then. i mentioned an injury - it was to my right shoulder as i have a total shoulder implant. i hurt it muscling the steering wheel to straightening the vehicle out.
06/24/20128969
 Started vehicle and received terrain management warning, power steering fault and traction control fault. vehicle electronic power steering not working and terrain management system also disabled. will have to drive to dealership without power steering. shut off vehicle multiple times and restarted. same warnings and result.
06/07/201219200
 Warning light for terrain management come on. then power steering fault light came on. in a split second i realized i had no control over the vehicle. i hit the brakes and came to a stop taking all my strength to turn the wheel as hard as i could to get safely off the highway. very dangerous situation if i would have been on a curve or interstate.
06/23/201218900
 I was slowing down to make a right turn into a strip mall and the wheel didnt turn at all until i put both hands on the wheel and fought the wheel with both arms to turn. a message on my lcd screen said power steering failure. i had to turn the truck off and back on and the steering was fine, i thought. about 20 miles later the truck did the same failure again. i turned the truck off and back on. it just had a cooling fan tsb performed at ford yesterday, dealer says that has nothing to do with this, but this explorer is one big computer so im not too sure since they told me a re-program was done for the fans. please investigate this as this is will cause a huge accident at some point for some explorer owner. i am taking this back to the dealer monday for a loaner.
06/17/201225000
 Tl- the contact owns 2011 ford explorer. the contact stated while driving 35 mph the instrument cluster started to illuminate that the power steering has failed. the vehicle was controllable to drive. the vehicle was taken to the dealer who ran a diagnostic test and could not duplicate the failure. there were different type of codes showing no failure but the dealer repaired the rack. (per the contact what rack was)? the manufacturer was not notified. the failure mileage was 25,000. lg
06/07/20127800
 Please be advised that the afore noted vehicle, on june 7th , 2012 on or about 5pm was involved in a single vehicle accident on route 63 at mt washington, st. croix. she was travelling southward on route 63 crossing the small bridge entering a sharp right hand turn in the road. she experienced a sudden, instantaneous, loss of response in the steering and braking of the vehicle. as a consequence, in the few seconds following, the vehicle left the roadway and struck a wooden utility pole.
06/16/201217000
 Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 35 mph, the power steering malfunctioned and the power steering warning lamp illuminated on the instrument panel. the steering wheel then became very difficult to maneuver and the driver experienced difficulty controlling the vehicle. the vehicle was taken to the dealer, who was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 17,000.
06/16/201217000
 Tl-the contact owns a 2011 ford explorer. the contact stated that while driving 35 mph, the power steering malfunctioned and the power steering warning lamp illuminated on the instrument panel. the steering wheel then became very difficult to maneuver and the driver experienced difficulty controlling the vehicle. the vehicle was taken to the dealer, who was unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 17,000. sm.
06/16/201217000
 Tl - the contact owns a 2011 ford explorer. the contact stated that while driving 35 mph the power steering malfunction and the power steering fault warning message appeared on the instrument panel. the contact mentioned that after the failure the driver found it extremely hard to maintained control of the vehicle or steer it. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 17,000. pm
06/08/201243878
 While driving my vehicle it lost power steering assist system showed power steering assist failure as well as service traction control. this was the scariest feeling i have ever had. this has happen to my husband several times.. i immediatley called my local ford dealership spoke with service advisor. i was told to turn my vehicle off and restart it. i advised my service advisor that i had taken my vehicle in for service on april 30, 2012 (40197 miles) and i mention this same problem for repair. what is it going to take for ford to realize that this is a serious, serious problem. i am afraid for my family to be in this car, we travel alot and i am refusing to drive it. i was afraid of purchasing an american car but loved the new ford explorer look and body. however, i don't think i'll ever purchase another ford vehilce and i will trade this car asap........
05/14/201213000
 While in operation vehicle lost power steering assist. steering became extremely difficult. warning message power steering assist failure followed by service traction control light are displayed. shutting off vehicle and restart temporarily cleared the failure. failed more than once.
06/08/201243878
 While driving my vehicle it lost power steering assist system showed power steering assist failure as well as service traction control. this was the scariest feeling i have ever had. this has happen to my husband several times.. i immediatley called my local ford dealership spoke with service advisor. i was told to turn my vehicle off and restart it. i advised my service advisor that i had taken my vehicle in for service on april 30, 2012 (40197 miles) and i mention this same problem for repair. what is it going to take for ford to realize that this is a serious, serious problem. i am afraid for my family to be in this car, we travel alot and i am refusing to drive it. i was afraid of purchasing an american car but loved the new ford explorer look and body. however, i don't think i'll ever purchase another ford vehilce and i will trade this car asap........
05/14/201213000
 While in operation vehicle lost power steering assist. steering became extremely difficult. warning message power steering assist failure followed by service traction control light are displayed. shutting off vehicle and restart temporarily cleared the failure. failed more than once.
05/31/20118500
 My wife was attempting to turn left in heavy traffic when there seemed to be a disconnect between the steering wheel and front wheels. she could turn the steering wheel but the car would not respond. she was able to stop without hitting anyone. she got the power assist failure message. after shutting the car off and restarting, the problem seemed to be resolved. the dealership found a power steering control module failure and has replaced the steering gear. the service manager advised us that since we had a new one, we should have no more problems. i reminded him that the previous one was new when we bought the car.
05/24/201222186
 While coming back to work from lunch, my wife was turning left into parking lot when the power steering assist fault light came on and steering became very stiff and hard to turn. local ford dealership picked up the car and kept for a week but could not duplicate the problem, so ford would not let them fix the problem. got the car back on friday june 1, 2012 and drove the car as usual. monday, june 4, 2012 on the way back to work from lunch, driving 40 mph, the power steering assist fault light came on and steering again became very stiff and hard to turn. is it going to take a tragic accident from this apparent problem before ford does anything. i am asking the nhtsa to please begin an investigation into this problem before my family or another family is seriously injured from this problem.
05/14/201213000
 While in operation vehicle lost power steering assist. steering became extremely difficult. warning message power steering assist failure followed by service traction control light are displayed. shutting off vehicle and restart temporarily cleared the failure. failed more than once.
05/31/20118500
 My wife was attempting to turn left in heavy traffic when there seemed to be a disconnect between the steering wheel and front wheels. she could turn the steering wheel but the car would not respond. she was able to stop without hitting anyone. she got the power assist failure message. after shutting the car off and restarting, the problem seemed to be resolved. the dealership found a power steering control module failure and has replaced the steering gear. the service manager advised us that since we had a new one, we should have no more problems. i reminded him that the previous one was new when we bought the car.
05/24/201222186
 While coming back to work from lunch, my wife was turning left into parking lot when the power steering assist fault light came on and steering became very stiff and hard to turn. local ford dealership picked up the car and kept for a week but could not duplicate the problem, so ford would not let them fix the problem. got the car back on friday june 1, 2012 and drove the car as usual. monday, june 4, 2012 on the way back to work from lunch, driving 40 mph, the power steering assist fault light came on and steering again became very stiff and hard to turn. is it going to take a tragic accident from this apparent problem before ford does anything. i am asking the nhtsa to please begin an investigation into this problem before my family or another family is seriously injured from this problem.
05/31/20118500
 My wife was attempting to turn left in heavy traffic when there seemed to be a disconnect between the steering wheel and front wheels. she could turn the steering wheel but the car would not respond. she was able to stop without hitting anyone. she got the power assist failure message. after shutting the car off and restarting, the problem seemed to be resolved. the dealership found a power steering control module failure and has replaced the steering gear. the service manager advised us that since we had a new one, we should have no more problems. i reminded him that the previous one was new when we bought the car.
05/24/201222186
 While coming back to work from lunch, my wife was turning left into parking lot when the power steering assist fault light came on and steering became very stiff and hard to turn. local ford dealership picked up the car and kept for a week but could not duplicate the problem, so ford would not let them fix the problem. got the car back on friday june 1, 2012 and drove the car as usual. monday, june 4, 2012 on the way back to work from lunch, driving 40 mph, the power steering assist fault light came on and steering again became very stiff and hard to turn. is it going to take a tragic accident from this apparent problem before ford does anything. i am asking the nhtsa to please begin an investigation into this problem before my family or another family is seriously injured from this problem.
05/31/20118500
 My wife was attempting to turn left in heavy traffic when there seemed to be a disconnect between the steering wheel and front wheels. she could turn the steering wheel but the car would not respond. she was able to stop without hitting anyone. she got the power assist failure message. after shutting the car off and restarting, the problem seemed to be resolved. the dealership found a power steering control module failure and has replaced the steering gear. the service manager advised us that since we had a new one, we should have no more problems. i reminded him that the previous one was new when we bought the car.
05/24/201222186
 While coming back to work from lunch, my wife was turning left into parking lot when the power steering assist fault light came on and steering became very stiff and hard to turn. local ford dealership picked up the car and kept for a week but could not duplicate the problem, so ford would not let them fix the problem. got the car back on friday june 1, 2012 and drove the car as usual. monday, june 4, 2012 on the way back to work from lunch, driving 40 mph, the power steering assist fault light came on and steering again became very stiff and hard to turn. is it going to take a tragic accident from this apparent problem before ford does anything. i am asking the nhtsa to please begin an investigation into this problem before my family or another family is seriously injured from this problem.
05/22/201222000
 While traveling downtown columbia at approximately 15 mph, my service tracking default light comes on and then power steering default light comes on, my steering wheel completely locks up, luckily, i was not making a turn at the time i would have nailed another car or a person, i immediately turned off the car and restarted it, power steering began to work but the service tracking default light came back on. i am very worried to put my two children in this car now, dealership is having me bring in the vehicle tomorrow and i am seriously considering buying an extended warranty on this car, i have had explorers in the past and never had a problem, but i don't know that i will buy another one after the issues with this car. this is a very serious issue, ford needs to get off their butts and get this fixed, someone could seriously get hurt. serious law suit waiting to happen.
04/18/201215108
 It happened again, six days after my vehicle's first steering problem. when i started my 2011 explorer on the morning of 4/18/12, the power steering assist failure light came on and my power steering was gone. as instructed by my ford dealer, i left the vehicle on and called them. they immediately sent a flatbed tow truck, which towed my vehicle, while still running, to the ford dealership. they checked for problems and made repairs, and i quote, install new eps gear removed subframe and install new epas gear programed as built datae and cleared dtcs performed 2 wheel aligment test drive operation good. in layman terms, they replaced the power steering from the steering column to the front wheels and did a 2 wheel alignment. it took only 1 full day since the parts were ordered overnight. i hope that has solved the power steering problem. i am extremely pleased with the concern and service my local ford dealer provided.
04/13/201224200
 2011 ford explorer was parked. started car and power steering failure light came on alarms sounding and steering wheel was locked, yet car would back up ...straight. prior to this incident when car was stopped at a light it seemed to have a transmission slip or jump. after waiting for an hour for tow truck the explorer started fine and steering seemed to work. too nervous to drive. car was towed to ford dealer.
04/10/201215014
 While slowing for a stop light, i felt a clunk in the steering column and then my 2011 explorer lost power steering. i slowed and turned (with all my strength) to stop on a side street. the power assist failure light was on as well as the little traction control cars on the lower right of the display screen. the lights on the 4-wheel drive center-console did not work either. a message also appeared to service advancetrac immediately. i turned the car off and called for assistance. then started it up to drive to the local ford dealer. of course, then the vehicle reset everything and the power steering was restored. the ford dealer could not detect any error messages during their computer check-up. they said if it happens again, don't turn the car off so they can run a check-up on it while the power steering is not working. so now i am praying every time i drive it.
04/13/201224200
 2011 ford explorer was parked. started car and power steering failure light came on alarms sounding and steering wheel was locked, yet car would back up ...straight. prior to this incident when car was stopped at a light it seemed to have a transmission slip or jump. after waiting for an hour for tow truck the explorer started fine and steering seemed to work. too nervous to drive. car was towed to ford dealer.
04/10/201215014
 While slowing for a stop light, i felt a clunk in the steering column and then my 2011 explorer lost power steering. i slowed and turned (with all my strength) to stop on a side street. the power assist failure light was on as well as the little traction control cars on the lower right of the display screen. the lights on the 4-wheel drive center-console did not work either. a message also appeared to service advancetrac immediately. i turned the car off and called for assistance. then started it up to drive to the local ford dealer. of course, then the vehicle reset everything and the power steering was restored. the ford dealer could not detect any error messages during their computer check-up. they said if it happens again, don't turn the car off so they can run a check-up on it while the power steering is not working. so now i am praying every time i drive it.
01/09/20129500
 Ford explorer 2011 has lost power steering and stability control at various speeds under various conditions 3 or 4 times over the past several months, including on the highway at 65 miles per hour. steering is restored after shutting the car off and restarting. stability controls may take several minutes to restore themselves or may need to have the car turned on and off several times to restore.
04/13/201224200
 2011 ford explorer was parked. started car and power steering failure light came on alarms sounding and steering wheel was locked, yet car would back up ...straight. prior to this incident when car was stopped at a light it seemed to have a transmission slip or jump. after waiting for an hour for tow truck the explorer started fine and steering seemed to work. too nervous to drive. car was towed to ford dealer.
04/10/201215014
 While slowing for a stop light, i felt a clunk in the steering column and then my 2011 explorer lost power steering. i slowed and turned (with all my strength) to stop on a side street. the power assist failure light was on as well as the little traction control cars on the lower right of the display screen. the lights on the 4-wheel drive center-console did not work either. a message also appeared to service advancetrac immediately. i turned the car off and called for assistance. then started it up to drive to the local ford dealer. of course, then the vehicle reset everything and the power steering was restored. the ford dealer could not detect any error messages during their computer check-up. they said if it happens again, don't turn the car off so they can run a check-up on it while the power steering is not working. so now i am praying every time i drive it.
01/09/20129500
 Ford explorer 2011 has lost power steering and stability control at various speeds under various conditions 3 or 4 times over the past several months, including on the highway at 65 miles per hour. steering is restored after shutting the car off and restarting. stability controls may take several minutes to restore themselves or may need to have the car turned on and off several times to restore.
04/10/201215014
 While slowing for a stop light, i felt a clunk in the steering column and then my 2011 explorer lost power steering. i slowed and turned (with all my strength) to stop on a side street. the power assist failure light was on as well as the little traction control cars on the lower right of the display screen. the lights on the 4-wheel drive center-console did not work either. a message also appeared to service advancetrac immediately. i turned the car off and called for assistance. then started it up to drive to the local ford dealer. of course, then the vehicle reset everything and the power steering was restored. the ford dealer could not detect any error messages during their computer check-up. they said if it happens again, don't turn the car off so they can run a check-up on it while the power steering is not working. so now i am praying every time i drive it.
01/09/20129500
 Ford explorer 2011 has lost power steering and stability control at various speeds under various conditions 3 or 4 times over the past several months, including on the highway at 65 miles per hour. steering is restored after shutting the car off and restarting. stability controls may take several minutes to restore themselves or may need to have the car turned on and off several times to restore.
03/23/20128781
 As we were slowing for a stop sign on a curve, the steering wheel literally jerked out of my husband's hands, straightening the wheels. a warning bell went off and the dash displayed power assist failure. it was impossible to move the wheel. after turning off the engine and restarting, steering returned to normal. the dealer had a previous explorer with the same problem which was corrected by replacing the power steering control module. there are several other identical incidents recorded on this site and other internet forums, all eventually repaired in the same manner. ford, however, will not approve warranty repair because they cannot duplicate the failure at the dealership or retrieve an error code, saying they can't fix something if they don't know what the problem really is. they want us to drive a car with a serious and frightening safety issue until it fails completely or causes an accident for which they will deny responsibility since there is nothing for them to repair. ford's regional customer service manager also refused to document the complaint or denial in writing.
03/12/20125210
 2nd time it happens first time while driving at 40 mph or above the steering light came on and the suv was unable to steer , pull over and turn car and re started and gain steering took cvar to the dealer reset the light and was told it was ok . at 5000 miles it haapen again but this time it happens while trying to get off the highway light came on and steering wheel got hard . this time unable to drive it tow home . talk to ford and was told to take it to the dealer and we look in to it but , i think is not normal for a car not to have a safety back up plan when this fail . and very unsafe know it coul happen any time with no warning . even if ford claim it will fix it .what will prevent from this happenig at a very odd time and it may cause lots of injury. they said it does not have enough complaint for them to look in to this . but i said 1 complaint with multiple occurance shoul be enough for the to at least pay attention or look in to a safety plan in case it does fail
02/21/201214000
 Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering failed while driving approximately 5 mph. the power steering light illuminated while the failure occurred. the steering became hard to turn to the left or right and once the vehicle was shut off and restarted, the steering return to normal function. the failure was experienced several times. the vehicle was taken to the dealer to have a diagnostic performed but the vehicle was not repaired. the vin was not available. the manufacturer was not made aware of the failure. the failure mileage was 14,000 and the current mileage was 14,100.
02/21/201214000
 Tl-the contact owns a 2011 ford explorer. the contact stated that the power steering failed while driving approximately 5 mph. the power steering light illuminated while the failure occurred. the steering became hard to turn to the left or right and once the vehicle was shut off and restarted, the steering return to normal function. the failure was experienced several times. the vehicle was taken to the dealer to have a diagnostic performed but the vehicle was not repaired. the vin was not available. the manufacturer was not made aware of the failure. the failure mileage was 14,000 and the current mileage was 14,100. kmj
02/21/201214000
 Tl-the contact owns a 2011 ford explorer. the contact stated the power steering failed, while driving at approximately 5mph. the power steering light illuminated while the failure occurred. the steering became hard to turn to the left or right, the steering return to normal function when the vehicle was turned off for a moment. the failure was experienced several times. the vehicle was taken to the dealer to have a diagnostic performed. the vehicle was not repaired. the vin information was not available. the manufacturer was not made aware of the failure. the failure mileage was 14,000 and the current mileage was 14,100. li
09/01/20113
 Letter from re few defects in my 2011 ford explorer remain after the dealers repeated repair attempts. these issues distract me while driving and it is a concern to my safety as well *tgw the consumer stated the main issue was the steering; the steering wheel was not straight and when driving, the vehicle pulled in the opposite direction. the shift increased when increasing speed. also, the a/c unit changed temperatures by itself. the brake warning light illuminated and the touch and sync did not work. the consumer believed the software needed to be updated as his phone and or mp3 player kept getting disconnected. when using the sync service to request directions it kept misinterpreting the commands, as well as disconnecting when downloading a route. on one occasions, the entire system failed and the screen went blank. *jb
09/01/201110982
 Power steering failed while the vehicle was in motion and turning a corner. manual steering is extremely difficult.
08/13/20113454
 2011 ford explorer 4wd is programmed to send 100% power to the front wheels during normal driving. upon sudden acceleration especially going uphill the subsequent torque steer is overwhelming to the driver. can be so severe it can rip the wheel from the hands of the driver. this needs to adressed with programming to better distribute power to all 4 wheels.
08/03/20114000
 Power steering failure while driving. turning vehicle off and on then causes power steering to work again. has happened multiple times. dealer did not find an issue at first visit. scheduled for second dealer visit. we fear significant loss of control while driving.

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