Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 09/01/2012 | 8500 | ||
| Tl- the contact owns a 2011 ford explorer. the contact stated that while driving 40 mph, the power steering failed while the contact was attempting a left turn. the contact shut off and restarted the vehicle and the power steering performed as designed. the vehicle was taken to a dealer for diagnosis where the steering gear shift was replaced. the traction control warning light illuminated after the repairs. the vehicle was returned to the dealer and the failure recurred two days later. the contact was then informed that the steering gear shift would need to be replaced a second time. the manufacturer was not notified of the recurring failure. the vehicle was repaired. the failure mileage was 8,500 and the current mileage was 9,500. kmj | |||
| 09/01/2012 | 8500 | ||
| Tl- the contact owns a 2011 ford explorer. the contact stated while driving 40 mph the power steering failed while attempting a left hand turn. the vehicle ended up facing traffic. the vehicle was drifted to a safe place. the vehicle was restarted and the power steering performed as designed. the vehicle was taken to a dealer for diagnosis and the steering gear shift was replaced. after the repair the traction control light began to illuminate. the vehicle was returned to the dealer. after two days the failure recurred. the vehicle was returned to the dealer. the contact was informed the steering gear shift would need to be replaced again. prompting the contact to wonder if the part had been replaced on the first visit to the dealer. the manufacturer had not been notified. the vehicle was repaired. the failure mileage was 8,500 and the current mileage was 9,500. dt | |||
| 07/20/2012 | 6200 | ||
| Tl- the contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, the power steering assist would fail and cause the steering wheel to become inoperable. the vehicle was taken to the dealer who stated that they were aware of the failure but offered no assistance. the vehicle was not repaired. the manufacturer was notified of the failure and offered no additional assistance. the failure mileage was 6,200 and the current mileage was 6,400. kmj | |||
| 07/20/2012 | 6200 | ||
| Tl- the contact owns a 2011 ford explorer. the contact stated that while driving at any speed the vehicle power steering loses power and becomes inoperable. the vehicle was taken to the dealer who stated that they were aware of the vehicle failure already, and offered no additional assistance. the vehicle was not repaired. the manufacturer was notified of the failure and offered no additional assistance. the failure mileage was 6,200 and the current mileage was 6,400. lg | |||
| 11/07/2011 | 11056 | ||
| When pulling out from a stop sign, the car accelerated up a hill reaching a speed of close to 90 mph within a short distance. the car was difficult to control and almost collided with an oncoming car. only by putting the transmission into neutral was it possible to slow the car down and pull off the road. once off the road the engine continued to run in the 6000 to 7000 rpm range. it was not possible to slow down the engine speed. after shutting off the engine and restarting, the engine continued to run at these high rpm. the car was towed to a ford dealer that evening (incident occurred in the evening). the next morning, i went to the car dealer and started the car. it ran fine. ford did replace the throttle body. car has been running fine but we are concerned it could happen again. | |||
| 02/01/2011 | 500 | ||
| More like adaptive 'curse' control. my 2011 explorer limited 4x4 with the adaptive cruise always catches the rear of semi trucks in other lanes, causing it to apply full brakes and people behind me almost crash into me. my 2011 limited is totally factory original, no tow bars. here in california the semi truck speed is 55 while autos can go 65-70mph (and in most cases everyone goes 80+). so when i'm going along at 65-70 with no vehicles head of me in my lane and the thing goes 100% brakes i almost crash. i also get the cruise control totally disabled because of an error in the sync modules. the sync computer modules control the adaptive cruise,stability control, back up detection system, auto wipers, auto parking system, traction control, 4x4 system, etc, etc. i fear that the srs is also tied into these same sync computer modules. ford claims the sync system automatically resets/reboots itself every 24 hours while the vehicle is off to avoid system outages. what happens most of the time is the system will run (even though the screen is off) for about a week until, while driving, the sync computer crashes just like home computers & cell phones do if left on continuously. while this crash is taking place the touch screen freezes, music playing will stop, or change volume, or change track, or change source; wipers will stop working, cruise control will shut off, backup camera system goes down or screen freezes while backing up, 4x4 is disabled, center displays will go blank. my 2011 explorer has been in the ford service dept for sync module replacement and reprogramming 4 times now since jan 2011. still no fix. | |||