Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| CSP-12B36-1-2 | 04/09/2012 | 10044903 | Ford: see document search button for owner letter. the engine cooling fan motors would be inoperative due to contamination build up on electrical contacts which can cause engine to have reduced power. *pe | 08/03/2012 | |
| APU-11A02 | 03/05/2012 | 10044853 | Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe | 08/01/2012 | |
| APU-11A02 | 04/10/2012 | APU-11A02-1 | 10044853 | Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe updated 8/3/12. *pe | 08/01/2012 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 08/19/2012 | 20038 | 1 | |
| I was driving home from a movie on pacific coast hwy in huntington beach, ca and all of sudden the power steering assist fault warning came on, i hadn't lost complete function of the steering but it was about a half a mile down the road that it got almost impossible to steer. i called the dealership and they told me to tow it to the dealership as soon as possible. i didn't know that there was a short term fix by turning off and then turning back on again to make the warning light go away. tomorrow taking in my car to dealer to get it fix.... now before it ends in crash or someone killed.!!!!!! i have the ecoboost i4 cylinder engine. *tr | |||
| 08/19/2012 | 20038 | ||
| I was driving home from a movie on pacific coast hwy in huntington beach, ca and all of sudden the power steering assist fault warning came on, i hadn't lost complete function of the steering but it was about a half a mile down the road that it got almost impossible to steer. i called the dealership and they told me to tow it to the dealership as soon as possible. i didn't know that there was a short term fix by turning off and then turning back on again to make the warning light go away. tomorrow taking in my car to dealer to get it fix.... now before it ends in crash or someone killed.!!!!!! i have the ecoboost i4 cylinder engine. | |||
| 08/02/2012 | 6000 | 1 | |
| Power steering fault while returning from short supermarket trip, lost all power steering, dash board lit up, then terrain sensor fault, causing a feeling of reduced gear, turn signals failed as well. very difficult to drive, and unable to reset by shutting vehicle off. dealership stated a fault in power steering rack, requiring replacement, they also stated it is a different part number then original part meaning it may have been remodeled due to issues. very dangerous situation!!!! *tr | |||
| 08/02/2012 | 6000 | ||
| Power steering fault while returning from short supermarket trip, lost all power steering, dash board lit up, then terrain sensor fault, causing a feeling of reduced gear, turn signals failed as well. very difficult to drive, and unable to reset by shutting vehicle off. dealership stated a fault in power steering rack, requiring replacement, they also stated it is a different part number then original part meaning it may have been remodeled due to issues. very dangerous situation!!!! | |||
| 12/02/2011 | 2000 | ||
| First instance (2 months after i bought xlt model - bought late september 2011), in december 2011, electrical system was draining my battery causing my my touch to go out, my engine light to go off, etc. now, second instance (march 31, 2012), driving an hour to a destination, turned off the car for 10 minutes, got back in the car, the car stalled and locked the steering wheel. after talking to the service department, they told me if i got the car running, that it was safe to drive. finally got the car turned on for the drive back, half way back, the rpms were revving and then the car was sucking back, almost home and the cars power steering started to go out and it was stalling at every light. took into ford dealership, they are still trying to figure out what the problem is and think it is a short somewhere in the system where they can't find it. i do not feel safe driving this car right now. | |||
| 12/07/2011 | 2000 | ||
| Tl* the contact owns a 2012 ford explorer. the contact stated that the my sync function that was installed in the vehicle caused the computer system to fail ly including the air conditioner, heating system, radio and defroster system. all systems remained at a constant rate if activated and he was unable to change the function. the failure recurred intermittently. the dealer stated that the computer system was faulty but he did not currently have a remedy for the failure. the manufacturer was made aware of the failure but failed to offer any assistance. no repairs were performed. the current mileage was 5,200 and the failure mileage was 2,000. | |||
| 12/07/2011 | 2000 | ||
| Tl-the contact owns a 2012 ford explorer. the contact stated that the my sync function that was installed in the vehicle caused the computer system to fail ly including the air conditioner, heating system, radio and defroster system. all systems remained at a constant rate if activated and he was unable to change the function. the failure recurred intermittently. the dealer stated that the computer system was faulty but he did not currently have a remedy for the failure. the manufacturer was made aware of the failure but failed to offer any assistance. no repairs were performed. the current mileage was 5,200 and the failure mileage was 2,000. kmj | |||
| 10/31/2011 | 6 | ||
| In the words of one of the several ford motor co. customer care case manager i've spoken to since i purchased this vehicle about 6 weeks ago, ford's mytouch system is totally dysfucntional. the software upon which this system is based was apparently co-authored by microsoft and ford is currently telling customers they have to wait for the next release, supposedly due to be released in the first quarter of next year. has anyone ever heard this kind of message before...think ms vista! my explorer has an approx. 8x5 touchscreen in the middle of the dash. it is supposed to come on when i start the vehicle and many functions of the vehicle are controlled by touching icons on the screen. unfortunately, when the screen fails to come on, usually for about the initial 20 minutes after starting the vehicle, the driver controls are unavailable. this includes features like being able to view the rear-view camera, turning on the heated seats, climate control features, dealing with phone calls and selecting music sources and radio channels, etc.. mytouch also includes a feature where its supposed to sync to the driver's mobile phone, but this only works intermittently at best. the worst problem with this system, which i believe makes the vehicle unsafe for nighttime driving, is when the touchscreen, which cannot be turned off or dimmed, starts flickering (ford's term is strobing) very rapidly while driving after dark. this can continue for up to 30 minutes at a time, and is incredible distracting while trying to drive. i've posted a video on youtube under the heading ford mytouch stobing. this problem has been known to ford since the 2011 model year and they continue to sell these problematic vehicles without telling customers until after they take possession. | |||
| 11/01/2011 | 1450 | ||
| Tl-the contact owns a 2012 ford explorer. the contact stated that touchscreen of the navigational system malfunctioned. the vehicle was taken to the dealer who but they advised that the failure could not be corrected. the manufacturer was notified of the failure who advised that a remedy for the failure was not available. the vehicle was not repaired. the vin was unavailable. the failure mileage was 1,450. kmj | |||
| 11/01/2011 | 1450 | ||
| Tl-the contact owns a 2012 ford explorer. the contact stated the computer for the touch screen that operates the navigation system has malfunction. the vehicle was taken to the dealer who they stated they cannot repair the problem. the manufacturer was notified who stated there arent' any fix for this problem. the vehicle was not repaired and the vin was unknown. the failure mileage was 1,450. mw | |||
| 09/01/2011 | 800 | ||
| Tl- the contact owns a 2012 ford explorer. the contact stated that he was able to shut the ignition off with the electronic start button without placing the vehicle in park or depressing the brakes. the manufacturer was made aware of the failure. the vehicle was not taken to the dealer for diagnostics or repairs. the contact believed that there was a safety issue with all the vehicles that had a push to start button because it allowed the vehicle to be shut off without placing the gear in park and creating a risk of a roll away. the vin was not available. the approximate failure mileage was 800. kmj | |||