Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| CSP-12M01 | 03/06/2012 | 10044905 | Ford/lincoln: warranty extension has been provided for certain model vehicles with accessory protocol interface module (apim or sync module) to 4 (four) years on ford and 5 (five) years on lincoln vehicles regardless of mileage and subse | 08/03/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 09/15/2011 | 692 | 1 | |
| Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report. | |||
| 08/31/2011 | 420 | 1 | |
| This form does not allow entry of multiple dates. there is an issue with myfordtouch with this vehicle that is continual. putting in one date is pointless. the climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. this module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. it is unconscionable that ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective. | |||
| 09/15/2011 | 692 | 1 | |
| Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report. | |||
| 08/31/2011 | 420 | 1 | |
| This form does not allow entry of multiple dates. there is an issue with myfordtouch with this vehicle that is continual. putting in one date is pointless. the climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. this module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. it is unconscionable that ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective. | |||
| 09/15/2011 | 692 | 1 | |
| Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report. | |||
| 08/31/2011 | 420 | 1 | |
| This form does not allow entry of multiple dates. there is an issue with myfordtouch with this vehicle that is continual. putting in one date is pointless. the climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. this module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. it is unconscionable that ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective. | |||
| 09/15/2011 | 692 | 1 | |
| Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report. | |||
| 08/31/2011 | 420 | 1 | |
| This form does not allow entry of multiple dates. there is an issue with myfordtouch with this vehicle that is continual. putting in one date is pointless. the climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. this module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. it is unconscionable that ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective. | |||
| EQUIPMENT ADAPTIVE | |||
| 09/15/2012 | 18000 | ||
| Driving on rt 495 when the warning lights activated and a warning came on in the message center saying service advance track. i started to pull over to the side of the road and discovered my power steering wasn't working. after i pulled over i stopped the car i looked in the message center i saw that the advance track wasnt selected. i tried to select it but wasnt able to. i turned the car off and back on a couple times and the problem cleared. called ford dealership and they didnt seem to want to help because turning the car off and back on fixed the problem. i pushed them to get an appointment, they called me saying that the power steering module was bad and needed to be replaced. | |||