Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 07/27/2012 | 6000 | ||
| Tl* the contact owns a 2012 ford explorer. while stopped at a stop sign, the contact depressed the accelerator pedal and noticed that the pedal became stuck in a depressed position. the vehicle then accelerated on its own. the contact depressed the brake pedal and was able to stop the vehicle. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 6,000. | |||
| 07/27/2012 | 6000 | ||
| Tl-the contact owns a 2012 ford explorer. while stopped at a stop sign, the contact depressed the accelerator pedal and noticed that the pedal became stuck in a depressed position. the vehicle then accelerated on its own. the contact depressed the brake pedal and was able to stop the vehicle. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 6,000. sm. | |||
| 07/27/2012 | 6000 | ||
| Tl- the contact owns a 2012 ford explorer. while at a stop sign the contact depressed the accelerator pedal and noticed the pedal became stuck and accelerated on its own. the contact depressed the brake pedal and was able to stop the vehicle. the vehicle was towed to the dealer. the technician was unable to diagnose the failure. the vehicle was not repaired. the approximate failure mileage was 6,000. da | |||
| 09/15/2011 | 692 | 1 | |
| Two extremely frightening experiences happened this day. (1) i was driving on interstate 95 and the explorer braked extremely hard from a speed of 65 mph to zero. there was nothing around and i could not determine any reason for this. i proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. i tried to turn off the cruise control manually and by tapping the brake (i was fearful of the vehicle rolling). thank god, i was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. it was a very terrifying experience and one the ford dealer told me he has no explanation for. i have had many, failures of the myfordtouch system which i will detail in a separate incident report. | |||
| 10/24/2011 | 78 | ||
| Tl* the contact owns a 2012 ford explorer. the contact stated the speedometer design does not show you the lower range while driving and that caused the contact to exceed the speed limit. the higher numbers were on the top of the speedometer which were shaped like a c and the numbers should be at the bottom to avoid speeding. the vehicle was not taken back to the dealer for diagnostic testing. the ford manufacturer was notified, a claim was filed and they informed her to contact nhtsa. the failure mileage was 78. | |||
| 10/24/2011 | 78 | ||
| Tl- the contact owns a 2012 ford explorer. the contact stated the speedometer design does not show you the lower range while driving and that caused the contact to exceed the speed limit. the higher numbers were on the top of the speedometer which were shaped like a c and the numbers should be at the bottom to avoid speeding. the vehicle was not taken back to the dealer for diagnostic testing. the ford manufacturer was notified, a claim was filed and they informed her to contact nhtsa. the failure mileage was 78. rvk | |||