Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 06/28/2008 | 150000 | 1 | |
| Fire in engine compartment 4:00am in morning. *tr | |||
| 10/04/2007 | 1 | 08/05/1999 | |
| Tl*the contact owns a 1999 ford explorer sport. the contact received a safety recall notice for nhtsa campaign id number 07v336000 (vehicle speed control). in august of 2007, she called her local ford dealer and they have stated since that time that the parts were unavailable. the dealer has not offered to disconnect the speed control switch. there had been no failure to date. the current mileage was 64,800. updated 12/12/07 *tr | |||
| 08/15/2007 | 126000 | 1 | 04/16/2003 |
| I have a 1999 ford explore. the problem that i had was when i was driving up a hill going below the speed limit while not using the speed control my ford explore just started to accelerate at high speeds by it's self. i could not slow it down. i thought that it could have been the speed control but no light was on and i hit the off button several times. finally i had to place it in neutral and the engine was still on acceleration. i called ford and they did not help me. then i had it sent to a dealership and had them document what was going on which they did. they charged me seven hundred dollars to fix it and i am still having problems with it. i am sure that i am not the only person that this has happen too, and i am worried to drive my car. *tr | |||
| 11/24/2002 | |||
| Consumer is experiencing the same defect for the throttle in their vehicle as stated in recall number 00 v 422 000, but their vehicle is not included due to the fact that the recall is for the two previous year vehicles. although consumer's vehicle has the same size engine. the vehicle was serviced by a dealership who indicated that the consumer vehicle is having the same defect. ts | |||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||
| 05/08/2005 | 75000 | 1 | 05/21/1999 |
| Dt: driving when he felt gas pedal went down, it began to accelerate all on its own in busy traffic. he was pressing brake at the same time in effort to stop. could smell something as if burning. jammed ignition into park and pulled keys out. vehicle stopped. called triple a and the cops, vehicle was towed. no accident. no repairs yet. tow druck driver supsects something with gas pedal has broken off.*ak | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 08/29/2003 | 1 | ||
| On engine caught fire & car was deemed totaled. by the fire investigators it was confirmed to be an electrical fire, faulty deactivation switch. *ak | |||
| 04/02/2007 | 76655 | 1 | |
| 1999 ford explorer sport with 76,655 mileage caught fire, which was put out before major damage occurrued, the fire started at the master cylinder, at the cruise control switch. *ak | |||
| 08/04/2006 | 109685 | 1 | 12/23/2004 |
| I was driving down the highway when i noticed a loss of power and the check engine light started flashing and the entire vehicle started shaking. i pulled over and exited the vehicle. i called the repair shop and they came and towed it back to their shop. the repair man told me that a fire started under the hood. it required extensive repair. upon further examination he told me that he believed it started with the speed control deactivation switch. i was talking to my boss about a week after that and he informed me that the 1998 explorers had a recall for that exact problem. i feel that you should investigate the 1999 explorer sports for the same thing. *nm | |||
| 02/14/2003 | 1 | 04/01/1999 | |
| On 2/14/03, i woke up screaming that i smell smoke. my fiance jumped up, and we screamed for everyone to get out- because the house was on fire. the house burned down with me breaking both ankles and my 2 oldest children dying. for two years i never knew what happened. the cause was left undetermined. there were so many holes into what happened that night. everything was investigated, even the stove. nothing leads to the fire, except for the 1999 ford explore truck that was parked in the garage. no one inspected the truck because they knew nothing about the cruise control switch recall. i feel that had we known about the ford cruise control switch, we wouldn't have parked the car in the garage. these vehicles need to be thoroughly looked into, because the place of origin was in the area of the garage. | |||
| 04/22/2004 | 71900 | 5 | 09/07/1999 |
| Poor performance/durability of the vehicle. includes 5 recalls (to date) and the need to replace the transmission in the vehicle after only 72,000 miles of operation. other parts not properly functioning at this time are the radio, cruise control, and brake lights.*ak | |||
| VEHICLE SPEED CONTROL - LINKAGES | |||
| 08/15/2005 | 94400 | 1 | |
| On 08/11/05,i had a gentleman interested in purchasing my 1999 ford explorer sport. he came to look at it, he looked under the hood & mentioned that ford was having problems with connectors in front of the brake fluid reservoir & that some vehicles had even caught on fire! he said it looked as though it had already melted. very concerned, i made an appt for the next day. i took the vehicle to moore motor sales in caro, & had the recall done. on my way home, i tried out the cruise control - to my surprise, it did not work! when i returned home, i looked under the hood to find the part that i thought was to be replaced was still there! so, i called moore motor sales and spoke to heath peters. i questioned him why this melted part was not replaced and he said that the only thing on the recall for my vehicle was the cable, not the switch. i explained to him that i was concerned for the safety of my 2 year old daughter and myself at 8 months pregnant as passengers. he immediately scheduled me for another appt on 08/15/05(monday). over the weekend i took the time to research this issue further. i discovered this speed control deactivation switch, had been recalled in some ford vehicles, under investigation for others & my vehicle has the same switch as those under the recall. on monday, i went to my appt as scheduled. i informed heath that i wanted to be there when they looked at my suv. i showed him & the service tech the charred switch. they both agreed that this part had melted. i was informed however that since my vehicle was not on the recall as of yet, i would have to pay the costs to fix it up front, with hopes of eventually being reimbursed. i would like you to investigate this matter further, due to the fact that this is the same part just in a different vehicle. and i have proof that this is definitely a defective part no matter what vehicle they decide to put it in. i thank god that nothing more happen in my case. i'm sure others won't be so lucky. *nm | |||