Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT | |||||
| 042419 | 12/13/2004 | 10014096 | Revised procedure for adjusting alignment on all suspensions - new right hand upper control arm design for torsion bar front suspensions. *tt | 04/28/2005 | |
| SUSPENSION - REAR | |||||
| 16735 | 04/01/2003 | 10002643 | Various noise issues from the rear leaf springs while driving. *tt | 09/09/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 08/04/2010 | 70000 | ||
| Tl- the contact owns a 2002 ford explorer sport. the contact stated that the vehicle body mount bushings were corroded. the vehicle was taken to an independent mechanic who diagnosed that the body mount bushings needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the vin was not available. the failure mileage was 70,000 and the current mileage was 78,000. pmb | |||
| 03/12/2012 | 60000 | ||
| Body mount bushings complete failure. all mounts fail. mounts fall completely apart and nothing left except for washers and bolts.this can causes body to move on frame..have made ford motor aware but no action taken. | |||
| 09/04/2011 | 90500 | ||
| I just purchased a used 2002 ford explorer sport on 08/06/2011 so that i had a vehicle that i could take the kids on camping trips. on 09/04/2011 on our way to daytona beach i noticed the car was pushing and swerving in both directions, i had just put brand new tires on it and replaced both the upper control arms and all 4 ball joints and had an alignment done, i thought that it's a bigger vehicle than what i'm used to and had been a slightly windy. on the way home on monday 09/05/2011 it was even worse, i could feel the body rolling the car pushing ect.. i pulled over and checked the front suspension. there appeared to be nothing wrong. i crawled home a nervous wreck. when we unlaode the car at home i noticed the car was sagging in the left rear.i crawled under the vechile. i noticed 2 big issuses, 1st the coil spring is broken were lucky it didn't pop out and shred a tire, and 2nd all of the body mount bushings are completely crumbling or just plain gone. talk about dangerous. i went online and there seems to be thousands of complaints for the 2002 explorers on blogs and ford forums and tons of sites for complaints for automobiles for all models of this vehicle for the exact same things. i have also seen numerous other complaints on this vehicle for other equipment failures one of them being a whining noise coming from the rearend of the car which i thought was the tires, but apparently it is an improperly engineered differential that ford will not fix or admit that there is a problem with although there are a couple of technical bulletins out on it. they are just lucky that my children were not injured. how dare they not accept any responsibility to take care of these vehicles that they engineered and sold, used or not. if you manufacture an unsafe vechile and a defective vechile you shold be responsible. is it gonna take a father and his children being killed. | |||
| 08/04/2003 | 16625 | 1 | 04/22/2002 |
| The vehicle was hard to steer and control when it was driven at speeds at ar over 70 mph. the technician noticed that the rear sway bar links were worn. the technician replaced the rear sway bars, rear springs and rear shocks. *ak *nlm | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 04/07/2004 | 18266 | 2 | 10/30/2003 |
| While turning vehicle, heard a popping noise & front left tire suddenly collapsed inward. left front upper control arm, lower ball joint, shock & cam bolts & washers were replaced. vehicle was under warranty, however ford dealership refused to cover stating this was the result of vandalism. no proof of this was ever submitted to me despite certified letter sent to them requesting. vehicle was kept in locked garage at night & parked in secure, gated lot at work during the day. the same thing happened to the right front tire on 5/21/04, but was being driven straight. ins refused to cover as no proof of vandalism. *nm | |||
| SUSPENSION - FRONT - HUB | |||
| 03/10/2007 | 75000 | 1 | 04/05/2004 |
| Defective front hub assembly bearing seals. *ak | |||
| SUSPENSION - REAR | |||
| 07/01/2003 | 25000 | 1 | 08/31/2002 |
| Dt: vehicle had to have the rear end breplaced 3 times , vehcile had to be taken back again a 4th time, dealership will not help with payment, consumer had to pay twice for repairs. *ak | |||
| 02/25/2002 | 2 | 01/25/2002 | |
| While driving, vehicle would sway left to right. took to dealer and dealer indicated rear axle tube was crooked.*ak consumer test drove vehicle prior to purchase and had mentioned to dealer that the vehicle swayed at highway speeds. *tt | |||