Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 07/02/2007 | 20577 | ||
| Started in 7/2007 had vibrations in drive train, ford stated it was the drive shaft. ford replaced the drive shaft with a high-performance balanced one. vibration stopped. in 10/2007 the explorer was slipping during acceleration, and slamming into gear. overdrive light would be blinking on and off. this time they had said that they had to rebuild the transmission due to a bad oriface. later i found out they only replaced the valve body at 24072 miles. i asked about the lag time between pressing the accelerator and actually moving and was told that this was the way the vehicle drives due to no cables for the throttle it was electronic and there might be a computer update at a later date. it hesitates upon acceleration just had to learn and accept it. vehicle had been fine until about feb 2011 when it started to slam into gear again, after scheduling for 90000 mile check told ford to please check this out. i was told that this time it was the servos for the overdrive and that the transmission had to be rebuilt or a new one purchased for about $3500. they stated it was a design problem, that the servo rods were made of steel and the trans casing was made of cast aluminum, hard metal slamming into soft metal wearing the orifice to an egg shape causing pressure loss. the new design trans has been corrected. upon checking on a ford explorer forum on the web found out that this is an issue with the 2002-2005 5r55s and 5r55w transmissions due to the design flaws. if it's a design flaw they should correct it and not charge $3500 when you already purchased there product. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 03/06/2009 | 76698 | 1 | |
| The problem with my 2004 ford explorer is when you place the vehicle in reverse from any other gear (most noticeably from the position of park)there is a delay in the in ballpark of anywhere from 3-10secs before the vehicle will actually engage in the position of reverse. today(9 mar 09) i took it in for this problem & was told that my shift solenoid assembly needs to be replaced. what!?!?!-normal people don't just have $1,100 to shell out for this type of problem(well @ least i don't). i have actually had my vehicle @ the dealers repair shop at least one additional time for this exact same problem. today (9 mar 09) i was told that this shift solenoid assembly could also be the culprit of the other problem that my vehicle has-which is:when braking my vehicle engine will shutter, buck & die. losing all engine& electrical power. if i place the vehicle back in park & restart problem will normally be gone. both of these problems occur on an intermittent basis. my vehicle now has 77,810 miles. since the latest occurrence of this problem i have been researching it to find that this is a common problem in this family of vehicles only be disturbed that nothing has been done to correct the situation. the performance of this family of motor vehicles is subpar. this co & it's oem transmission is anything but reliable. what happened to protecting the public against unreasonable risks & accidents. continued operation of this family of vehicles without a recall will inevitably lead to a more serious problem possibly even injury to a an innocent person. please initiate an recall for this product or least start an investigation into these problems if it hasn't been started as of yet. *tr | |||
| 06/15/2004 | 30000 | 1 | 06/15/2003 |
| 2004 ford explorer. transmission shifts roughly into reverse and third gear. car was put into reverse in june, 2004 and did not move until a few seconds later, and then lunged backwards, hitting my wife and breaking her arm. still shifts roughly to this day. *jb | |||
| 03/20/2006 | 15000 | 2 | 02/20/2004 |
| We have a 2004 ford explorer v8 sport. we have had two major transmission problems and now we have a shaking in the front end after the latest repair to the transmission. *jb | |||