Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 17647 | 03/01/2004 | 10007416 | Paint peeling and/or bubbling on the center finish panel of the instrument panel. *tt | 06/22/2004 | |
| STRUCTURE - BODY | |||||
| 16424 | 11/01/2002 | 10008351 | New tonneau cover lock cylinder retainer clips released for service. *mj | 07/28/2004 | |
| 03235 | 11/24/2003 | 10008154 | Bed extender component replacement service tip. *tt | 07/22/2004 | |
| STRUCTURE - BODY - ROOF AND PILLARS | |||||
| 16253 | 09/01/2002 | 10008608 | Equipped with a hard tonneau cover. * mj | 08/09/2004 | |
| 17253 | 10/01/2003 | 10004907 | Water leak near the roof opening panel. 2004 explorer sport trac included. *tt | 01/14/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 02/01/2010 | 70000 | ||
| Tl* the contact owns a 2003 ford explorer sport trac. the contact stated that the driver's side rear body mount fractured and was protruding through the bottom of the cab. the vehicle was taken to a dealer for diagnosis but was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 70,000. | |||
| 02/01/2010 | 70000 | ||
| Tl-the contact owns a 2003 ford explorer sport trac. the contact stated that he noticed the drivers side rear body mount had fractured and went through the bottom of the cab. the vehicle was taken to a dealer for diagnosis and had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 70,000. tb | |||
| 09/21/2011 | 46000 | ||
| Body mounts prematurely deteriorating and crumbling. body rides loose on frame, which can impact safety of the vehicle and handing in an accident. all body mounts for the cab of the vehicle have failed and fall apart to the touch. since this vehicle is a body on frame design, failed body mounts cannot keep the cab firmly attached to the frame of the truck. apparently the rubber material used was detective. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 01/22/2004 | 10000 | 1 | |
| If the removable liftgate has any pressure on the bottom, it will release. when it releases, it is heavy enough to cause harm or injury to a person. please provide further details. *jb *jb | |||
| STRUCTURE - BODY - HOOD - HINGE AND ATTACHMENTS | |||
| 01/12/2006 | 1 | ||
| I was driving to work on 1/12/06 at 6:15 am. it was rush hour traffic and all of the sudden my hood flew up. i couldn't see a thing. i had to merge over 3 lanes to get to the shoulder of the road. i couldn't see anything in front of me because the hood of my truck completely covered my front window. when i got to the shoulder of the highway a highway patrol stopped. he said that he was amazed that i wasn't seriously injured or even dead. i got the hood to come back down. the hood wouldn't latch because it was bent up. i had to drive 15 mph down the side of the highway until i could take an off ramp. i had to take all the back roads and drive down the shoulder of the road to get back home. my husband and i pulled up the hood and were shocked to see what the issue was. the hook that locked down my hood was gone. the entire hood hinge and attachment was missing. the only way we knew it was ever there were the 2 screws that held it there. i called the dealership and told them what happened. they kind of dismissed it like i was overstating the facts. the hood was shut. i didn't hit a pot hole or anything. my husband took the truck over to the dealership. as soon as they saw it they said they couldn't believe it. it had to be a manufacturer's defect. they said they had to look it over and talk to their manager and then they would call us. we called back on friday, 1-13-06. they assured me it was a manufacturer's defect and they were going to replace the hood, grill area under the windshield wipers, and do something with the to front quarter panels because they were bent up from the hood flipping up. they told me it would be done by tuesday and at no cost to me. it is 1/19/06 and they told my husband they haven't ordered anything and they said they haven't had the time. they said they aren't putting new parts back on my truck. why is that. i shouldn't have to pay for ford's manufacture defect that could have killed me. *jb | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 02/06/2005 | 15000 | 1 | |
| My aunt's vehicle was involved in an accident where the vehicle rolled several times. the front pillar on the driver's side collapsed allowing the roof to collapse almost down to the level of the steering wheel. there was also a lack of availability of side curtain airbags on the vehicle. the accident resulted in the death of the driver of the vehicle. *jb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 05/08/2006 | 58000 | 1 | 10/01/2003 |
| Dt*: the contact stated while driving a rattling noise was heard. this occurred at various speeds. upon inspection, a fracture was observed on the frame of the rear driver's side . the fracture became larger over time. the dealership was unable to determine the cause of the fracture, but recommended removing the bolts, and adding a metal patch to the frame. updated 06/07/2006. *ak *ts | |||
| 08/01/2004 | 8000 | 4 | 04/01/2003 |
| Problems with tires on 2003 ford explorer. *mr there was a vibration in the front end, the tire were noticed worn on the inside, there was also a problem with the rear end which was tilted due to a bent frame, the rear end leaked as well. the dealer claimed that they couldn't find anything wrong. (three sets of tires in 20k miles and about two weeks later, they had to replaced one of the back tires again) the noise and vibration remained. *sc *jb | |||
| 07/08/2004 | 8000 | 7 | 04/01/2003 |
| The vehicle was purchased new with a bent frame and a bent rear axle. the vehicle was difficult to steer. 6 sets of tires were used and replaced during this defect. the consumer took the vehicle to dealer where it was diagnosed as a bent frame. however, the dealer will do nothing about the problem. *ak there was a vibration in the front of the vehicle, the dealers didn't find a problem. a couple of weeks later, the consumer noticed that the tires were worn on the inside. the consumer was informed that the rear end was tilted and there was no adjustment for this. the consumer was informed that the frame was bent. three sets of tires in 20k miles and about 2 weeks later, they had to replace 1 of the back tires again. the noise and vibration remained the same. the consumer requested to be compensated for the bent frame. the rear differential cover leaked. *sc | |||