Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| UNKNOWN OR OTHER | ||||||
| AQ10001 | FORD MOTOR COMPANY | 11/18/2010 | Fleet Vehicle Recall Completion Audit | |||
| The agency, particularly in recent months, has been informed of incidents involving allegations of personal injury and death claimed to have been caused by safety defects and failures to conform to minimum federal motor vehicle safety standards (fmvss) on rental car vehicles for which a safety recall to remedy the safety defect or noncompliance had allegedly not been performed prior to the rental car company's lease of the vehicle.nhtsa understands that there is presently a petition before the federal trade commission (ftc) seeking to prohibit at least one rental car company from renting vehicles on which safety recall campaign remedies remain outstanding.the purpose of this audit query (aq) is to investigate recall remedy completion by rental car companies on the above-listed safety recall campaigns.these campaigns were chosen due to their inclusion of vehicles used in the rental market.this information is expected to provide the agency an indication of how completely and how quickly rental car fleets, in general or individually, perform necessary recall-related repairs or other remedies on the vehicles owned and then leased for use on the roadways.this aq is opened. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 04/23/2011 | 2850 | ||
| While in the carpool lane of freeway this truck without warning shut down power/speed and turned off with a wrench light coming on. the second time it did this on the freeway in the middle lane the throttle body was replaced. on 05/19/2011 it did it again in the fast lane of the freeway and went to two dealers who said they can't replicate the problem so they can't just try fixing everything it could be. the dealer refuses to stand behind the product he sold. he said, he couldn't help that ford made a bad car. it is sitting at the dealers service area because i feel it would be negligent of me to put this truck on the road. why it hasn't caused an accident i don't know. | |||
| 05/08/2011 | 26000 | ||
| I have a 2010 ford explorer sport trac with approximately 26000 miles. i was driving down the interstate and i saw smoke coming from between the cab and the bed. i pulled off the freeway, onto an exit ramp to a frontage road. i called 911. before the fire department arrived, the vehicle was on fire. it is a total loss. the vehicle is now at the original ford dealership where the vehicle was purchased. | |||
| 05/17/2010 | 195 | ||
| Tl- the contact owns a 2010 ford explorer sport trac. the contact stated that when the rear windows are down and the front windows are up, the vehicle starts to vibrate excessively. the dealer stated that this was normal. the contact feel they should be able to ride with only the rear windows down, because the pressure felt in contact ears with all windows down. the vehicle also vibrates so hard it makes the seat shake and the radio goes out. the failure mileage was 196 and the current mileage was 900.rl | |||