Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
TIRES
1211511/01/1998613105Information regarding the tire inflation pressure for all models during predelivery process and during maintenance intervals. *mjs06/16/2000
TIRES - TEMPORARY/EMERGENCY SPARE TIRE
BC521896100110/01/199650493Information on stowing the spare tire stowage. *tt04/24/1997

Consumer Complaints


Fail datemilesoccurencesPurchase date
TIRES
01/01/19011
 Consumer is having problems replacing defective tires.*mr the dealer was notified and refused to resolve matters in replacing the tires. *cb *jb
03/18/20031
 Letter on behalf of constituent brian tate (md) forwarded to nhtsa by seantor barbara mikulski's office and asked that nhtsa respond directly to mr. tate. mr. tate inquired about federal statistics of sport utility vehicles (suv) accidents, specifically involving ford explorers and/or firestone tires. *ph *nlm. *ak
12/13/20021
 Goodyear tire (flat tire problem). the tire went flat. when the flat firestone tire was removed, there were two 3 inch to 9 inch splits. all four firestone tires were replaced on 9/01 at consumer's expense. however, dealership/tire merchant not willing to reimburse consumer for defective tire/tire replacement(s). *tt *nlm
08/01/20022
 B.f.goodrich, ford explorer, dot anuunx71328, tapss570r15: vehicle was riding roughly. consumer noticed a bubble in righ rear tire. *ak consumer states both tires on the truck with this dot # had the same problem, but p225/70r15 radial t/a tires were always properly inflated and truck was lightly loaded. *yh
1
 Consumer states the firestone wilderness tires were replaced under recall 00t005 with goodyear wrangler tires, however consumer states the tires ride rough and do not hold the road well due to the fact that they bounce on every road irregularity, tires also do not hold traction.(goodyear wrangler rt/s tires).*jb
1
 While driving, vehicle began to sway back and forth, consumer realized that tire was loosing air slowly on the passenger side rear tire.(no tire info was given).*jb
08/26/20011
 Consumer was inspecting the firestone tires an noticed that one looked as if it was peeling. contacted dealer, dealer found evidence of dry rot and deemed the tires unfit to drive on. dealer said it will take 4 to 6 weeks before the tires could be changed.
1
 The consumer had all four tires replaced and requested reimbursement, the consumer is unhappy with the recall because they didnt recieve full reimbursement, the manufacturer stated that they were only refunding $130 per tire, the consumer is still requesting remaining amount (firestone at).
1
 The consumer and two passengers were severely injured by a defective firestone wilderness at tire (attorney for client). nlm
1
 The firestone tires on the vehicle had cracks. the firestone tire dealer agreed to replace them free of charge, but the consumer wants firestone to recall all the tires with vn code.(firestone tires) *yh
1
 While driving, vehicle began to sway back and forth, consumer realized that tire was loosing air slowly on the passenger side rear tire.(no tire info was given).*jb
08/26/20011
 Consumer was inspecting the firestone tires an noticed that one looked as if it was peeling. contacted dealer, dealer found evidence of dry rot and deemed the tires unfit to drive on. dealer said it will take 4 to 6 weeks before the tires could be changed.
1
 The consumer had all four tires replaced and requested reimbursement, the consumer is unhappy with the recall because they didnt recieve full reimbursement, the manufacturer stated that they were only refunding $130 per tire, the consumer is still requesting remaining amount (firestone at).
04/22/19991
 While driving the vehicles left rear tire tread separatedf rom the vehicle, the tread became entangled under the vehicles axle and the vehicle rolled over 6 times, the roof caved in onto the passengers, all the windows shattered and all the occupants were ejected from the vehicle, 5 occupants were seriously injured and 1 was killed, it is unknown ifany of the occupants were wearing seat belts. *yh
03/31/20011
 While driving a hertz rental, right rear passenger tire experienced a blowout, causing consumer to lose control of vehicle, however managed to get vehicle curbside, firestone wilderness at 109s m/s, p255/70r16. *slc
09/11/20001
 The consumer rented this vehicle from a rental co., while driving, one of the firestone tires blewout (firestone wilderness), this tire was not under recall. nlm
111/01/1997
 The consumer removed all four firestone tires with 1200 miles on them because they were noisy 2 years before firestone started recall, the consumer returned tire to an authorized dealer and filled out all necessary paper for reimbursement but was denied because of the date of the recall. nlm
01/10/20001
 Consumer was involved in an accident possibly due to faulty firestone tires which caused stability problems. (attorney for client) *slc
1
 Consumer replaced firestone atx tires (p235/75r15) due to excessive noise and is requesting reimbursement. *slc
1
 Goodyear tire blewout while driving causing the vehicle to fishtail slightly. nlm
1
 Faulty firestone tires caused shimmy in vehicle. nlm
3
 Only 3 of the 5 firestone tires on the vehicle are included in recall 00t005, however the consumer has experienced in the past one tire with tread separation, and 2 flat tires with the belts showing on one, the consumer is concerned about the remaining two tires that are not included in the recall that are firestone firehawk atx after inspecting that the tread patterns aren't the same. *slc
1
 The firestone wilderness ht tires (p235/75r15) dot# vdhl experienced vibration, these tires were not part of the recall, so the consumer replaced them and is requesting reimbursement. *slc
 Consumer tires are not included in recall 00t-005 but are causing the vehicle to pull to the right, consumer alignment done and tires rotated but now the vehicle is pulling to the left (wilderness at p235/75r15 105s m/s spt 1py 186). nlm
 Firestone wilderness tires make noise while driving and consumer feels they should be recalled no matter where they were manufactured, consumer wants the tire replaced as soon as possible. nlm
1
 Consumer replaced all four firestone tires, the front tires were showing, firestone will not honor replacement because new tires were purchased prior to january 2000. nlm
 Firestone wilderness tires make noise while driving and consumer feels they should be recalled no matter where they were manufactured, consumer wants the tire replaced as soon as possible. nlm
 Consumer tires are not included in recall 00t-005 but are causing the vehicle to pull to the right, consumer alignment done and tires rotated but now the vehicle is pulling to the left (wilderness at p235/75r15 105s m/s spt 1py 186). nlm
01/30/20001
 While driving the vehicle suffered a blowout that resulted in damage to the vehicle, consumer purchased four new tires and request reimbursement. nlm
05/26/20001
 Consumer was involved in an accident which was caused by either the firestone tires or the vehicle itself. *slc
8
 Consumer has had 8 tires replaced due to visible defects, consumers tires are not included in the recall notice but consumer believes they should be. nlm
1
 Vehicle came equipped with wilderness at tires (p235/75r15), one of the tires was deemed defective according to the dot number by the ford dealer, consumer replaced all four tires with a different brand and expects to be reimbursed for the other three tires. nlm
 Vehicle came equipped with 5 firestone wilderness at tires, consumer was advised by firestone dealer that his tires were not included in the recall and they refused to replace or reimburse, consumer replaced the tires and request reimbursement. nlm
1
 Firestone 16 tire experienced blowout. *slc
1
 Firestone wilderness at tire experienced a blowout prior to recall notice 00t-005, consumer took vehicle to firestone dealer for inspection and was told the the five tires on vehicle had w2dot numbers and were not covered under recall. nlm
1
 Firestone wilderness at tires p235 75 r15 bump, vibrate, and run rough. *slc
1
 Consumer took vehicle to firestone for ispection and the said everything looked fine but consumer is experiencing vibration and is very nervous driving this vehicle. nlm
 Consumer does not feel safe driving vehicle although wilderness tires (p235/75r15) were not made at decature plant and more tha half of the original tread depth remains. nlm
06/27/20001
 Vehicle experienced failure of the firestone wilderness tire prior to recall (00t-005) which caused extensive damage to the vehicle. *mjs
TIRES - SIDEWALL
1
 Consumer replaced firestone tires due to 2 of four tires showing one inch cracks on the sidewall running parallel to the tread, tires had less than 50,000 mile on them. nlm
TIRES - TREAD/BELT
04/02/2012111/01/2009
 Consumer states problem with tires on ford explorer *tgw the consumer stated within the past month, three of the original tires had to be replaced. each tire failed due to the belt coming through the outside of the tire. the outside of the tires had split in some places. (pirelli p255/50-104 tms scorpion) *jb
03/28/20061
 Bridgestone firestone tires recall. consumer states that he replaced the tires before he received the recall notice and wants to be reimbursed for the recall tires. *nj bridgestone/firestone informed the consumer they did not have to honor his request because he replaced the tires before the recall was issued. *jb
06/25/2003111/30/2002
 While traveling about 55 mph, both front tires experienced tread separation. the was able to pull over. firestone, wilderness at, p255/70r16. the consumer felt the tires should be recalled. *ak. there were several small breaks around the tire. *cb *jb
04/22/19991
 The consumers daughter was killed when a tire tread on the vehicle she was driving separated and caused her to lose control of the vehicle. the consumer is concerned about the safety of these vehicle's with the rollovers and structure issues. *scc *nlm
08/01/20022
 B.f.goodrich, ford explorer, dot anuunx71328, tapss570r15: vehicle was riding roughly. consumer noticed a bubble in righ rear tire. *ak consumer states both tires on the truck with this dot # had the same problem, but p225/70r15 radial t/a tires were always properly inflated and truck was lightly loaded. *yh
1
 Consumer's firestone wilderness at tires (no other specific information on tires given) included in recall, tires were replaced with general tire amerways, consumer is not happy with the quality of replacement tires. *tt
1
 The consumer had received a recall on firestone tires, but the dealer stated the recall had ended by the time the consumer went to return tires, the consumer says the recall had no cut off date and wants to know what action to take. (firestone tires)*yh
04/22/19991
 Consumers daughter was a passenger in vehicle when the left rear firestone wilderness at tire experienced tread separation, the tread became entangled in the axle causing a complete loss of control and causing vehicle to roll six times, consumers daughter was thrown out of the vehicle and was killed along with 5 others who were injured in the accident, vehicle was a leased vehicle and had just been maintenanced two weeks prior to the incident, no other specific information was given in regards to the vehicle or firestone tires. *slc
1
 Vehicle is equipped with firestone atx tires,which won't stay balanced, has loud noises and expereinces vibrations. consumer had tires replaced with another brand before firestone called a recall. consumer is seeking retribution. *jg
1
 Vehicle had the recalled tires. consumer was able to get all four replaced but was told to wait on the replacement of the spare. after long waiting, the tires were replaced, but at the consumers expense because the recall program ended before consumer was able to have recall honored. requesting reimbursement. consumer had firestone atx tires installed on vehicle. *jg
1
 Consumer's firestone wilderness at tires (no other specific information on tires given) included in recall, tires were replaced with general tire amerways, consumer is not happy with the quality of replacement tires. *tt
1
 Vehicle is equipped with firestone atx tires,which won't stay balanced, has loud noises and expereinces vibrations. consumer had tires replaced with another brand before firestone called a recall. consumer is seeking retribution. *jg
04/22/19991
 Consumers daughter was a passenger in vehicle when the left rear firestone wilderness at tire experienced tread separation, the tread became entangled in the axle causing a complete loss of control and causing vehicle to roll six times, consumers daughter was thrown out of the vehicle and was killed along with 5 others who were injured in the accident, vehicle was a leased vehicle and had just been maintenanced two weeks prior to the incident, no other specific information was given in regards to the vehicle or firestone tires. *slc
1
 The consumer had received a recall on firestone tires, but the dealer stated the recall had ended by the time the consumer went to return tires, the consumer says the recall had no cut off date and wants to know what action to take. (firestone tires)*yh
07/03/19991
 Consumer states while driving on highway, there was a loud sound, consumer pulled over and got out of the vehicle and noticed that tire had blown out, consumer submitted a claim to firestone, after waiting several months consumer was advised that the process would take six to eight weeks to receive a check , consumer then called firestone again and was then told that that claim had been lost, after resubmitting claim, it then took twelve weeks to notify consumer that all of the paperwork had not been received, once consumer resubmitted the claim, consumer then received a letter stating that claim had been denied due to the fact that the tire blow out occured prior to the recall date, consumer is requesting reimbursement of the five hundred deductible that was incurred due to the vehicle being damaged due to the tire blow out, consumer is also reqesting reimbursement for the four tires that were replaced.*jb
1
 Consumer is not satisfied about not receiving refund as of yet, consumer was notified that original documentaion was needed which she then sent in, consumer then notified firestone of her relocating and provided them with the new address and again consumer received no response, finally consumer received notification to send in documents so that the claim could be evaluated as of 5-4-01 consumer has not received a refund.*jb
07/01/19991
 The vehicle rolled over when the firestone atx tire lost its tread. the driver and the passenger died during this accident. the consumer points out that many lives had been lost as the result of the tire failure. (family writing in for the deceased) *yh
1
 Prior to recall notification, consumer replaced all four firestone tires because he noticed the tires were not right, however firestone did replace consumer's spare tire, but was denied for the other four tires becuase the tires were purchased prior to january 1, 2000. *jb
11/21/19991
 The vehicles firestone tires shredded without warning while driving causing the consumer to loose control of vehicle and the vehicle flipped over several times, the driver experienced severe and debilitating injuries which required an egg sized portion of his brain to be removed (attorney for client). nlm
1
 Consumer is not satisfied with the reimbursement he received for his firestone atx tires, consumer states he was lead to believe that he would receive up to $140.00 for each of the five tires that was surrendered to a firestone store but the manager did not record the numbers from the tires that were surrendered properly and firestone is saying that only three tires were turned in not five. *jb
 The consumer has not recieved refund for faulty tires although all the paperwork has been completed and submitted, the manufacturer denied reimbursement (firestone wilderness at). nlm
1
 The firestone tires on the vehicle experienced problems and were replaced prior to the recall (00t-005), consumer is being denied recall reimbursement. *mjs
1
 Consumer purchased a replacement firestone wilderness tire (p235/75r15), consumer request reimbursement for faulty tire but has not received any responce from firestone. nlm
08/07/20001
 Consumer replaced the firestone radial atx tires (p235/75r15), filled out the refund request and still has not received reimbursement for recall 00t005. *slc
11/29/19992
 Firestone atx tires (p235/75r15) were replaced due to the steel belts showing through on the tires, consumer is requesting reimbursement, firestone is denying consumer reimbursement due to replacing the tires prior to january 1, 2000. *slc
2
 Firestone atx tires (p235/75r15) experienced tread separation, consumer is requesting reimbursement. *slc
1
 Firestone wilderness at p235/75r15 tires began peeling, tires not included in recall 00t-005. nlm
1
 The vehicle has experienced continued vibration for several years, several alignments and balancing have been completed without remedy, consumer is now on the waiting list for recall (00t-005) replacement tires (firestone atx radials) and is requesting immediate replacement due to the separation problems being experienced. *mjs
08/10/20004
 The firestone tires on the vehicle were not included in the recall (00t-005) however consumer replaced the tires as they all had a 360 degree crack around the tread line, consumer retained tires for inspection if needed. *mjs
11/06/1999102/01/1999
 Consumers firestone tires made noise and provided a rough ride while driving, consumer replaced all five tires and requested reimbursement but was told they could not be reimbursed because they purchased their tires prior to jan. 1st 2000. nlm
1
 Consumer's tires were included in recall 00t005, however, the replacement tires being offered were very low quality, the consumer upgraded the replacement tires and ended up paying the difference for them, consumer is requesting reimbursement. *slc
 Consumer was told she would be reimbursed in full for the replacement tires which replaced the recalled (00t-005) firestone tires, consumer was reimburesd $500.00 instead of the full $600.39 . nlm
11/01/19992
 While driving, the tread on the rear passenger's side tire came off. owner replaced tire. also, there was a blow out on rear driver's side tire in aug of 2000. owner replaced all four tires with michelin tires. owner was given credit for the blown tire. this was due prior to receiving notification (oot-005).
1
 Two of the original firestone tires on the vehicle experienced tread separation and were replaced prior to recall (00t-005) notification, consumer is having trouble obtaining reimbursement for tires, as they are requesting them and they have been replaced. *mjs
03/26/19991
 The (firestone wilderness at p235/75r15 dot #w2hl1py077) appeared to have separated which resulted in vehicle rollover causing 1 death and 3 injuries. (attorney writing in representing several cases) (client-c.rodriquez) *mjs
1
 Firestone tires included in recall 00t-005, firestone is refusing refund because the consumer no longer has posession of the tires, one tire came apart upon airing up extruding a large bubble on both the tread a sidewall, the tread was wearing unevenly on two other tires, consumer bought five new tires. nlm
1
 Consumer had 2 of the recalled tires (00t005) on her vehicle, however feels that all tires should be included in the recall and is requesting reimbursement for the replacement tires. *slc
2
 Prior to receiving recall notification (00t-005) the consumer replaced the firestone tires due to extreme vibration, however the replacement firestone tires (p23575s15) required replacement also due to extreme vibration, consumer is requesting reimbursement. *mjs
1
 Consumers firestone wilderness tires have been replaced but the consumer feels the replacement cost is not sufficient to install a good tire. nlm
02/20/19981
 Firestone tires experienced tread separation. nlm
1
 Prior to recall notice the consumer purchased a new set of tire to place on explorer and transfer the old tires to another vehicle, the old tires were included in the recall but the dealer refuses to replace the old tires unless they are remounted on the explorer for $50. nlm
11/06/1999102/01/1999
 Consumers firestone tires made noise and provided a rough ride while driving, consumer replaced all five tires and requested reimbursement but was told they could not be reimbursed because they purchased their tires prior to jan. 1st 2000. nlm
1
 Consumer's tires were included in recall 00t005, however, the replacement tires being offered were very low quality, the consumer upgraded the replacement tires and ended up paying the difference for them, consumer is requesting reimbursement. *slc
02/20/19981
 Firestone tires experienced tread separation. nlm
1
 Prior to recall notice the consumer purchased a new set of tire to place on explorer and transfer the old tires to another vehicle, the old tires were included in the recall but the dealer refuses to replace the old tires unless they are remounted on the explorer for $50. nlm
03/26/19991
 The (firestone wilderness at p235/75r15 dot #w2hl1py077) appeared to have separated which resulted in vehicle rollover causing 1 death and 3 injuries. (attorney writing in representing several cases) (client-c.rodriquez) *mjs
1
 The firestone wilderness 16 tires on the vehicle experienced broken steel belts which caused difficulty in handling the vehicle. *mjs
03/01/20001
 The tread came off the firestone tire prior to recall (00t-005) notice. nlm
01/01/19932
 Both rear firestone tires separated. nlm
10/15/20001
 Firestone atx tire (p235 75 r15) experienced tread separation, consumer is having a difficult time finding a dealer that has inventory. *slc
05/23/20001
 Firestone tire tread separated and consumer request reimbursement but was refused because the replacement tires were purchased from a competitive retailer prior to august 9,2000. nlm
1
 Consumer has been on a waiting list for two and a half months to have recalled firestone tires replaced,one tire has failed already. nlm
 Consumer was charged for tire service of recalled tire when there should have been no charge, consumer request reimbursement. nlm
208/01/1999
 Firestone tires were dry rotten and separating and consumer replaced them with another set of firestones, consumer also had to replace the new ones because they were defective, consumer replaced tires and request reimbursement. nlm
1
 Consumer replaced recalled firestone tires 00t005, there was a 6 month waiting period for the replacement tires, consumer is requesting a full reimbursement. *slc
1
 Consumer replaced firestone radial atx tires (p235 75 r15) which were included in recall 00t005, however consumer has yet to receive a reimbursement after sending all of the appropriate forms. *slc
1
 Consumer replaced firestone tires due to dealer inspecting them and finding they were experiencing tread separation, consumer is requesting reimbursement for the replacement tires. *slc
1
 Consumer replaced faulty firestone tires on the new vehicle prior to recall notificiation due to separation, consumer is not satisfield with the recall (00t-005) reimbursement policy and is requesting help. *mjs
05/05/19991
 Firestone wilderness left rear 16 tire experienced tread separation. *slc
06/28/20001
 Firestone tire(p235 75 r15) experienced tread separation, consumer requests reimbursement. *slc
09/05/20001
 Consumer noticed a bulge at the base of the tread on one of the firestone wilderness tires(p235 75 r15), consumer went to the dealer to inquire about what caused the damage to the tire and was treated very rudely. *slc
1
 Two firestone atx tires were showing signs of separation, consumer replaced all four tires and request reimbursement. nlm
08/22/20005
 Consumer replaced 5 firestone atx tires p235 75 r15 which were included in recall 00t005, consumer requests reimbursement. *slc
4
 The wire cord was showing on firestone atx tires(p235 75 r15), tires also vibrated, and experienced bubbling and tread separation, consumer requests reimbursement for replacement tires. *slc
1
 Consumer is not satisfied with replacement tires (futura dakotas)that were installed because they were not the exact same value and quality as the firestone wilderness tires, consumer wants a new set of firestone tires installed on vehicle (00t-005). nlm
1
 Consumers firestone atx tires experienced tread separation prior to recall notice, consumer request reimbursement. nlm
06/01/2000
 Consumers told by dealer that his firestone tires are included in the recall 00t005 but offered no remedy. nlm
07/01/19991
 Firestone atx tire separated while driving causing the vehicle to shake and drift into the other lane and caused damage to the rear of the vehicle. nlm
06/28/20001
 Firestone atx tire tread separated from the right rear tire causing a loud bang and temporary loss of control resulting in body damage to trim,tail light and undercarriage of vehicle. nlm
08/05/20001
 Left front tire tread (firestone wilderness) peeled off damaging the left front rear well , prior to that consumer experienced a very rough ride. nlm
12/23/1999
 1998 ford explorer; original equipment/p235/75r15/ dot# unavailable. experienced problem with vehicle wandering across road while traveling; vehicle taken to aftermarket tire store for inspection, and dealer noticed that both front tires developed tread separation. please provide any further details. *ak
03/22/20006
 Defective tire tread (firestone atx) which separated while driving resulted in vehicle rollover, vehicle stability could have been a contribution to the rollover incident, death due to failures. yh