Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - MOUNTING | ||||||||||||||||
| 11V385000 | FORD MOTOR COMPANY | from 06/20/1995 to 08/04/2004 | V (Vehicle) | 1100000 | 09/12/2011 | ODI | FORD MOTOR COMPANY | 07/29/2011 | 08/01/2011 | |||||||
| Defect Summary | Ford is recalling certain 1997 through 2003 model year ford f-150, 2004 model year ford f-150 heritage, 1997 through 1999 model year f-250 less than 8,500 lbs. gross vehicle weight rating (gvwr), and 2002 and 2003 lincoln blackwood vehicles manufactured from june 20, 1995, through august 4, 2004, originally sold, or currently registered in, connecticut, delaware, illinois, indiana, iowa, kentucky, maine, maryland, massachusetts, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, west virginia, wisconsin, and the district of columbia. prolonged exposure to road deicing chemicals may cause severe corrosion of the fuel tank straps which secure the tank to the vehicle. | |||||||||||||||
| Consequence Summary | As a result of the corrosion, one or both straps may fail allowing the fuel lines to separate from the tank, or in some cases, causing the tank to contact the ground. either scenario may result in a fuel leak presenting a fire hazard. | |||||||||||||||
| Corrective Summary | Ford will notify owners and instruct them to take their vehicles to a ford or lincoln dealer to have the fuel tank straps replaced with straps that have increased corrosion protection. early in this campaign, if replacement straps are not available, dealers may install a cable support under the strap as an interim repair or a steel reinforcement over the existing strap as a permanent repair. any repairs will be performed free of charge. the safety recall began on september 16, 2011. owners may contact ford motor company customer relationship center at 1-866-436-7332. ford's recall campaign number is 11s21 | |||||||||||||||
| Notes | Ford's recall campaign number is 11s21.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 03/10/2008 | 80000 | 1 | |
| We responded to fomoco recall #07s57 on march,08, all supporting documents were provided, original receipts,etc. after several follow-up calls to their customer service center, on june,08. were told all is in order and approved and the reimbursement check for $ 318.41 for repair is in the mail. so far, as of september 08 no word from ford...and no check. *tr | |||
| FUEL SYSTEM, GASOLINE | |||
| 03/01/2012 | 180000 | ||
| Tl* the contact owns a 1997 ford f-250. while the vehicle was parked and turned off, the contact noticed an overpowering gasoline smell coming from the rear of the vehicle. after examining the vehicle, the contact noticed that the fuel tank was leaking next to the fuel tank straps. the vehicle was taken to the dealer where the contact was informed that nhtsa campaign id number:11v385000 applied to his vehicle and that the fuel tank needed to be replaced. the vehicle was not repaired. the current and failure mileages were 180,000. | |||
| 03/01/2012 | 180000 | ||
| Tl- the contact owns a 1997 ford f-250. while the vehicle was parked and turned off, the contact noticed an overpowering gasoline smell coming from the rear of the vehicle. after examining the vehicle, the contact noticed that the fuel tank was leaking next to the fuel tank straps. the vehicle was taken to the dealer where the contact was informed that nhtsa campaign id number:11v385000 applied to his vehicle and that the fuel tank needed to be replaced. the vehicle was not repaired. the current and failure mileages were 180,000. kmj | |||
| 03/01/2012 | 180000 | ||
| Tl- the contact owns a 1997 ford f-250. while the vehicle was parked and not running the contact noticed a gasoline smell coming from the rear of the vehicle, after examining the vehicle the contact noticed that the fuel tank was leaking next to the fuel tank straps. the vehicle was taken to the dealerhsip where the contact was informed that nhtsa campaign id number:11v385000 applied to his vehicle and that the fuel tank needed to be replaced. the vehicle has not been repaired. the current and failure mileages are 180000. bml | |||
| 12/09/2011 | 142000 | ||
| Tl-the contact owns a 1997 ford f-250. the contact stated that the vehicle was included in the recall associated with nhtsa campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). the vehicle was taken to an authorized dealer and the contact was informed that the vehicle could not be repaired because the fuel tank was also rusted. the manufacturer denied any assistance with repairs. the vehicle was not repaired. the failure and current mileages were 142,000. sm. | |||
| 12/09/2011 | 142000 | ||
| Tl- the contact owns a 1997 ford f-250. the contact received the nhtsa campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) recall notice, but the dealer told the contact that the recall could not be performed due to rusting on the fuel tank. the manufacturer denied any assistance with repair to the failure. the vehicle was not repaired. the failure and current mileage was 142,000. nw | |||
| 09/16/2011 | 77944 | ||
| Upon reading about a ford recalls 2.7 million f150-250 trucks i found that mine was included in that recall by calling the dealership in scarsdale, ny. made an appointment for sept 20, 2011 and after an hour in service they tell me they cannot replace straps because the straps have made a hole in tank (rusted through). i was sent out of the dealership with notice that ford was not going to pay for replacement tank and they could not do the strap recall because of the tank. no temporary strap was placed around my tank to keep it from falling onto roadway. so i had been driving the truck ready to drop the bomb at anytime. on sept 27, 2011 i went to another dealership smith cairns in yonkers and after a day was told the same thing. i have amd will not remove my truck from this dealership until ford makes it safe to drive at their expense. | |||
| 09/20/2011 | 77989 | ||
| Tl* the contact owns a 1997 ford f-250. the contact stated that the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v385000 (fuel system, gasoline storage: tank assembly: mounting). the contact was informed that the recall repais could not be performed because the rusted fuel tank straps caused friction and bore a hole in the fuel tank. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 77,989 and the current mileage was 77,944. | |||
| 09/20/2011 | 77989 | ||
| Tl- the contact owns a 1997 ford f-250. the contact stated that the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v385000 (fuel system, gasoline storage: tank assembly: mounting). the contact was informed that the recall repais could not be performed because the rusted fuel tank straps caused friction and bore a hole in the fuel tank. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 77,989 and the current mileage was 77,944. kmj | |||
| 09/20/2011 | 77989 | ||
| Tl- the contact owns a 1997 ford f-250. upon receiving repairs for the defective fuel straps, the dealer told the contact that the fuel tank had a hole due to rubbing of the rusted straps, making it difficult to repair the recalled fuel strap failure. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 77,989 and the current mileage was 77,944. nw | |||
| 09/15/2011 | 140000 | ||
| Tl- the contact owns a 1997 ford f-250 hd. while driving approximately 40 mph, the contact heard a loud noise coming from outside of the vehicle and also smelled a slight burning odor. upon reaching the destination the contact noticed both fuel tank straps were fractured which were supporting the front fuel tank. the vehicle was equipped with a dual fuel tank. as a result of the dragging of the front fuel tank, there was damage which caused a large fuel leak. the failure was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 140,000. rvk | |||
| 07/30/2010 | 71506 | ||
| Tl-the contact owns a 1997 ford f-250. the contact stated that the vehicle was parked when she smelled a fuel odor. upon examining the vehicle, the contact noticed that the fuel tank was leaking. the vehicle was taken to an independent mechanic and the contact was informed that the straps which held the fuel tank in place corroded through the fuel tank. the vehicle was repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). the failure mileage was 71,506. kmj | |||
| 09/15/2011 | 140000 | ||
| Tl- the contact owns a 1997 ford f-250 hd. while driving approximately 40 mph, the contact heard a loud noise coming from outside of the vehicle and also smelled a slight burning odor. upon reaching the destination the contact noticed both fuel tank straps were fractured which were supporting the front fuel tank. the vehicle was equipped with a dual fuel tank. as a result of the dragging of the front fuel tank, there was damage which caused a large fuel leak. the failure was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 140,000. rvk | |||
| 07/30/2010 | 71506 | ||
| Tl-the contact owns a 1997 ford f-250. the contact stated that the vehicle was parked when she smelled a fuel odor. upon examining the vehicle, the contact noticed that the fuel tank was leaking. the vehicle was taken to an independent mechanic and the contact was informed that the straps which held the fuel tank in place corroded through the fuel tank. the vehicle was repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). the failure mileage was 71,506. kmj | |||
| 09/15/2011 | 140000 | ||
| Tl-the contact owns a 1997 ford f250 hd (na). while driving approximately 40 mph, the contact heard a loud noise coming from outside of the vehicle and also smelled a slight burning odor. upon reaching the destination the contact noticed both fuel tank straps fractured which were supporting the front fuel tank. the vehicle was equipped with a dual fuel tank. as a result of the dragging of the front fuel tank, there was damage which caused a large amount of fuel leakage. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the problem. the approximate failure was 140,000. js | |||
| 07/30/2010 | 71506 | ||
| Tl-the contact owns a 1997 ford f-250. the contact stated that the vehicle was parked when she smelled a fuel odor. upon examining the vehicle, the contact noticed that the fuel tank was leaking. the vehicle was taken to an independent mechanic and the contact was informed that the straps which held the fuel tank in place corroded through the fuel tank. the vehicle was repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). the failure mileage was 71,506. kmj | |||
| 07/30/2010 | 71506 | ||
| Tl-the contact owns a 1997 ford f-250. the contact stated that the vehicle was parked when she smelled a fuel odor. upon examining the vehicle, the contact noticed that the fuel tank was leaking. the vehicle was taken to an independent mechanic and the contact was informed that the straps which held the fuel tank in place corroded through the fuel tank. the vehicle was repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). the failure mileage was 71,506. sm. | |||
| 08/01/2011 | 91150 | ||
| After hearing about the ford recall on august 1, 2011 concerning the metal mounting straps holding up the gas tank(s) on 1997-1999 ford f-250 trucks, i checked underneath my truck and found that one of the mounting straps on the front gas tank was completely rusted and hanging. the other front strap as well as the two straps on the rear gas tank are also severely rusted and compromised. i contacted my local ford dealer as well as ford motor company to let them know about the problem but they refused to do anything about it. it is just a matter of time before these straps will fail causing my gas tanks to hit the ground. | |||
| 01/01/2011 | 90000 | ||
| Tl- the contact owns a 1997 ford f250. while driving 5 mph, the contact stated that the gas tank strap fractured and only one strap was attaching the strap to the vehicle. the dealer advised the contact that the vehicle had not been included in recall number: 11v385000 ( fuel system, gasoline:storage:tank assembly:mounting). the manufacturer was aware of the failure. a private mechanic replaced both straps. the current mileage was 92,500. the approximate failure mileage was 90,000. bw | |||
| 08/01/2011 | 91150 | ||
| After hearing about the ford recall on august 1, 2011 concerning the metal mounting straps holding up the gas tank(s) on 1997-1999 ford f-250 trucks, i checked underneath my truck and found that one of the mounting straps on the front gas tank was completely rusted and hanging. the other front strap as well as the two straps on the rear gas tank are also severely rusted and compromised. i contacted my local ford dealer as well as ford motor company to let them know about the problem but they refused to do anything about it. it is just a matter of time before these straps will fail causing my gas tanks to hit the ground. | |||
| 01/01/2011 | 90000 | ||
| Tl- the contact owns a 1997 ford f250. while driving 5 mph, the contact stated that the gas tank strap fractured and only one strap was attaching the strap to the vehicle. the dealer advised the contact that the vehicle had not been included in recall number: 11v385000 ( fuel system, gasoline:storage:tank assembly:mounting). the manufacturer was aware of the failure. a private mechanic replaced both straps. the current mileage was 92,500. the approximate failure mileage was 90,000. bw | |||
| 08/01/2011 | 91150 | ||
| After hearing about the ford recall on august 1, 2011 concerning the metal mounting straps holding up the gas tank(s) on 1997-1999 ford f-250 trucks, i checked underneath my truck and found that one of the mounting straps on the front gas tank was completely rusted and hanging. the other front strap as well as the two straps on the rear gas tank are also severely rusted and compromised. i contacted my local ford dealer as well as ford motor company to let them know about the problem but they refused to do anything about it. it is just a matter of time before these straps will fail causing my gas tanks to hit the ground. | |||
| 01/01/2011 | 90000 | ||
| Tl- the contact owns a 1997 ford f250. while driving 5 mph, the contact stated that the gas tank strap fractured and only one strap was attaching the strap to the vehicle. the dealer advised the contact that the vehicle had not been included in recall number: 11v385000 ( fuel system, gasoline:storage:tank assembly:mounting). the manufacturer was aware of the failure. a private mechanic replaced both straps. the current mileage was 92,500. the approximate failure mileage was 90,000. bw | |||
| 09/15/2010 | 210000 | ||
| Just filled the truck with gas. was driving on a washboard dirt road. the front of the gas tank dropped onto the road and dragged. tank was punctured and several gallons of gas leaked out slowly. i used a wratchet strap to lift the tank off the road and secure it. patched the tank with a sealer from the auto parts store but by next morning it was leaking again. purchased a used tank and straps from a junkyard for $150. the original tank is in my junkpile if you'd like it. glad to see this problem is being corrected. if i had been driving on an asphalt road i'd proably be in heaven right now. | |||
| 01/01/2011 | 90000 | ||
| Tl- the contact owns a 1997 ford f250. while driving 5 mph, the contact stated that the gas tank strap fractured and only one strap was attaching the strap to the vehicle. the dealer advised the contact that the vehicle had not been included in recall number: 11v385000 ( fuel system, gasoline:storage:tank assembly:mounting). the manufacturer was aware of the failure. a private mechanic replaced both straps. the current mileage was 92,500. the approximate failure mileage was 90,000. bw | |||
| 09/15/2010 | 210000 | ||
| Just filled the truck with gas. was driving on a washboard dirt road. the front of the gas tank dropped onto the road and dragged. tank was punctured and several gallons of gas leaked out slowly. i used a wratchet strap to lift the tank off the road and secure it. patched the tank with a sealer from the auto parts store but by next morning it was leaking again. purchased a used tank and straps from a junkyard for $150. the original tank is in my junkpile if you'd like it. glad to see this problem is being corrected. if i had been driving on an asphalt road i'd proably be in heaven right now. | |||
| 09/11/2010 | 114000 | ||
| Tl-the contact owns a 1997 ford f-250. while driving at approximately 55 mph he heard a loud bang. he looked in his rear view mirror and could see sparks coming from behind the vehicle. the vehicle was pulled over and upon examination he noticed the fuel tank was dragging. he was able to strap the fuel tank back onto the vehicle and drive it home to be parked. it was not taken to be examined for the cause of failure and has not been repaired. the failure and current mileages were 114,000. the vin was unavailable. sm. | |||