Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||||
| 13384 | 10/01/1999 | 609661 | Exhibiting abs codes of b2141 or b2477 following replacement of a gem module. *tt | 04/05/2000 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||||
| 14356 | 09/01/2000 | 618631 | Concerns with rear brake noise. *jb | 04/18/2001 | |
| 996875 | 08/01/1999 | 608806 | Engineering is investigating all brake concerns on vehicles exhibiting brake noise. *tt | 12/06/1999 | |
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST - VACUUM | |||||
| 18223 | 10/01/2004 | 10010734 | Vacuum pump inoperative or runs continuously - climate control defaults to defrost. oasis. to also include 2005 super duty f-series, excursion, and f650/750. *tt | 12/07/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR - DISC - ROTOR | |||
| 11/01/2002 | |||
| Consumer was towing a trailer and applied brakes the truck shuddered violently and the trailer almost jack knifed. vehicle was checked by dealer who determined that the front rotors were warping excessively due to water being splashed and the heat generated when brakes are applied. first time the rotors had to be turned was at 38k miles. the second time was at 58k miles. ts | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 07/20/2004 | 1 | ||
| While driving at any speed, the consumer notice after braking, the vehicle pulled to the left. please provide further information. *jb | |||
| 01/15/2003 | 1 | ||
| There were no brakes if the vehicle was turned short. *jb | |||
| 12/01/2002 | 8700 | 1 | 06/10/2000 |
| The vehicle would pull to the left or right when the brakes were applied, dealer stated they were aware of the problem, however there was no remedy . ts *jb | |||
| 01/13/2000 | 8 | 11/11/1999 | |
| Whenever braking vehicle will pull to right or sometimes to left. *ak consumer states several dealers have attempted to fix problem, however problem still exists. *slc | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 05/21/2003 | 1 | ||
| While driving the abs light illuminated on the dashboard and the brake pedal went all the way down to the floor. *nlm | |||
| 02/25/2002 | 1 | ||
| While traveling on expressway consumer applied brakes and pedal went all the way to the floor, also there was smoke coming from passengers side wheel. dealership is aware of problem. *ak *yh | |||
| 06/23/2001 | 5 | 12/01/1999 | |
| Brakes first was having problems at approx 15,000 miles the rotors had went out. fallon ford supposely turned the rotors and put new pads on. at approx. 28,000 miles lithia turned the rotors and put new pads on, stating that fallon never did that, then later on the brakes still acting up pulling right. lithia put on a new master cylinder, lithia also had the alighment problem so they had shimms put in. lithia relplaced the electronic cluster twice. when taken in a gain for chattering lithia said there was nothing wrong with the brakes, they also said because it was out of warranty they would not work on it with out being paid. jones west ford reviewed all of the paper work and seeing that it met the lemon law they refused to work on it. letter was written to the ceo of ford, who said they could not do anything because the trunk is used for business. the district rep that came to lithia said they could not replace the truck because lithia was not a ford/truck dealer ship that the truck should be replaced, litha since has refused to work on the truck, fallon refuses to replace the truck. now the brakes have completely failed. we took it in to a goodyear shop who said when we had the electrical failure the abs box and the porportioning valve should have been replace and is what probably was what caused this problem. *ak | |||
| 01/13/2000 | 8 | 11/11/1999 | |
| Whenever braking vehicle will pull to right or sometimes to left. *ak consumer states several dealers have attempted to fix problem, however problem still exists. *slc | |||
| 05/05/2001 | 2 | 04/01/2001 | |
| When braking hard and trying to turn/steer as in accident prevention and evasive maneuvering, the steering will lock momentarily. it is a hard situation to duplicate since it is a reactionary action and is adrenaline powered, but it can be simulated with the engine on and the vehicle in park. ?dealer insists this is a normal condition and there is nothing to fix!!! this has occured twice within the month of may and both incidents resulted in near collisions.*ak | |||
| 11/01/2000 | 1 | 04/27/2000 | |
| When driving in snow and applying brakes all 4 wheels lock up, regular brakes did not work at that time either. consumer was without brakes for 20-40 feet.*ak | |||
| 08/15/2000 | 3 | 06/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 11/01/1999 | |||
| When brakes are applied with force, truck will not steer. this is a major concern and all 1999, 2000, 2001 250 and 350 trucks have same problem. dealer has been contacted. ford tech notes state (11/13/00: ...this is a normal condition and ford isn't going to reengineer the vehicle to solve it. the condition comes from a new wider stance, tie rod angle and the fact that there is more weight in the front end than on the 97 old body style vehicle. the truck cannot be reengineered to solve the customers design issue unless the entire platform is redesigned. ford is not going to incorporate a design change at this time and has not plans on the drawing board that the the hotline knows about. there will be fatalities because of this brake/steering problem! . *ak | |||
| 11/01/2000 | 1 | 04/21/2000 | |
| When brakes were applied power steering wheel would lock or seize up. there would be no controlling of vehicle. problem was happening for a short period of time, and it was getting much worse. *ak *slc | |||
| When appplying abs brakes pedal went to floor, causing extended stopping distance.please give any further details. *ak | |||
| While driving and applying brakes all four wheels locked up, and vehicle pulled to the right, cause unknown. dealer cannot identify the cause. please give any further details.*ak consumer states that manufacture has numerous complaints regarding same defect. | |||
| 10/11/2000 | 2 | 09/29/2000 | |
| When brake pedal was applied, brakes grabbed and released. vehicle kept rolling, brake pedal pulsed and the vheicle did not stop and struck another vehicle in the rear. dealer has been contacted.*ak | |||
| 04/01/2000 | 11 | 04/01/2000 | |
| Vehicle was taken to dealership on 11 different occasions due to brake failure. brakes were weak and would not work when vehicle would hit a bump or run at a fast pace. dealer had unhooked the anti-lock brakes system, and the brakes are now working fine. dealer had advised consumer that this defect was a problem to super duty trucks . manufacturer is aware, and has no remedy, but to disconnect the antilock brake system. *ak | |||
| 07/07/2000 | 0 | ||
| While driving could step on the brakes pedal and vehicle will pull to the left without a warning.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 09/18/2001 | 1 | ||
| Truck shakes and bucks out of control when making unnormal stops. the problem was that the z-relays where not installed. any one of these truck on the road pulling a trailer without this relay stands a change of losing control. | |||
| 11/26/1999 | 1 | 11/26/1999 | |
| When at a stop not able to turn wheels while brakes are applied. ford company indicated that this was the way vehicle was designed. *ak the design flaw is the cause for steering problem that occurs when brakes are applied. a new wider stance, tie rod angle and the fact that there is more weight in the front end than on the 97 older body style vehicle. *yh | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 01/01/2000 | |||
| When braking steering wheel vibrated /pulsated, vehicle becames unstable, felt like it was floating. vehicle has been taken to dealer 4 times. pad and shoes/ lining were replaced, and rotors resurfaced. did not remedy the problem. | |||
| 06/23/2001 | 5 | 12/01/1999 | |
| Brakes first was having problems at approx 15,000 miles the rotors had went out. fallon ford supposely turned the rotors and put new pads on. at approx. 28,000 miles lithia turned the rotors and put new pads on, stating that fallon never did that, then later on the brakes still acting up pulling right. lithia put on a new master cylinder, lithia also had the alighment problem so they had shimms put in. lithia relplaced the electronic cluster twice. when taken in a gain for chattering lithia said there was nothing wrong with the brakes, they also said because it was out of warranty they would not work on it with out being paid. jones west ford reviewed all of the paper work and seeing that it met the lemon law they refused to work on it. letter was written to the ceo of ford, who said they could not do anything because the trunk is used for business. the district rep that came to lithia said they could not replace the truck because lithia was not a ford/truck dealer ship that the truck should be replaced, litha since has refused to work on the truck, fallon refuses to replace the truck. now the brakes have completely failed. we took it in to a goodyear shop who said when we had the electrical failure the abs box and the porportioning valve should have been replace and is what probably was what caused this problem. *ak | |||
| 09/01/2000 | 2 | 12/01/1999 | |
| We first had the front brakes pull right we had the truck in 2-3 times for that problem they finally fixed it. but now the brakes pull left. they do not know how to fix the problem. the engine/electrial problem. all of the sudden everything electical quits working. i didn't know how to classify this problem. they replace a module and it still happens. we are awaiting for them to fix again. on the tires one blew out in the middle of the night on a very dark road 1 mile from the house my husbad drove it home took it in the next day and the refused to fix because he drove on it. approx a month later we were on a road driving only approx 45 mph. my husband felt something when we were at a light,we pulled in to a store just passed the light got out and the back right tire had blown. we changed the tire took it in and they said they are not on a recall even through they clearly had the white ring all around the tire where it had come apart. we replaced the tires with cooper tires. we still have the tires. goodyear inspected and agreed it was due to poor manufacturing. on the warranty problems we contacted the manufacture arbitration board. they stated since we use the truck for business we can not have the truck replaced. no where in any of my documentation states that. if this were so we would not have bought the truck. the dealership knew we used the truck for business. the business consist of a handyman business. the most we do to the truck is put on miles.*ak (dot number: vnw81xl tiresize: 265 75r16) | |||
| 11/06/1999 | 11/01/1999 | ||
| Will not steer when hard or emergency braking, or at stand still, ford states it is normal operating condition and no repair action. special service messages 12995. this is dangerous and something should be done about repairs, the complaint is wide spread. if one is towing a trailer, downhill and needs to slow or stop there will be on steering, or a hard braking at a turn. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 08/14/2000 | 6 | 07/01/2000 | |
| Day one. dealership has replaced pads multiple times. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 50000 | 2 | 11/17/1999 | |
| When braking, the vehicle vibrated violently in the front. dealer was notified and relaced all 4 rotors, 10,000 miles later problem reoccurred. please any additional information.*jb | |||
| 3 | |||
| Vehicle fails to stop properly when brakes are applied. would shake and vibrate badly. took vehicle to dealership, mechanic noticed rotors were warped, which caused the braking problem. had them replaced after 10,000 miles.*ak engine stalls and oil leaks from the turbo into the inter cooler. transmission does not shift. tires began to bulge out, consumer did not specify kind of tires. electric window motor failed. seals are out on the front axles and they were just replaced two months ago. air filter system is inadaquet for this size of engine and has to be replaced every 2 to 3 thousand miles. *slc | |||
| 12/11/2000 | 1 | ||
| There was vibration in vehicle when brakes were applied. dealership examined vehicle, and informed consumer that brake rotors were worn and had to be replaced. *ak *slc | |||
| 06/01/2000 | |||
| Brake rotors warped at 2000miles. dealer turned rotors and would not replace. *ak | |||
| 03/15/2001 | 2 | 03/01/2000 | |
| Vehicle shudders violently upon applying brakes. dealer informs that rotors are warped. this is second repair for this problem in 8000 miles. dealer/manufacturer insinuates driver error. experienced driver-no error. ford denies responsibility for further repairs.*ak | |||
| 01/19/2000 | 1 | ||
| Was driving and applied the brakes, pedal started to chatter. stopping distance was diminished. took to dealership and was informed that rotors were warped. was not under warranty for repairs. electrical crossed wires in alternator system were smoldering. it was repaired. front end would make clunking noise while turning. nothing was found. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM - SHOES/LININGS | |||
| 01/01/2000 | |||
| When braking steering wheel vibrated /pulsated, vehicle becames unstable, felt like it was floating. vehicle has been taken to dealer 4 times. pad and shoes/ lining were replaced, and rotors resurfaced. did not remedy the problem. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - HOSES, LINES/PIPING, AND FITTINGS | |||
| 07/04/2002 | 1 | 01/15/2001 | |
| The metal brake line from the master cylinder up to the front wheels has a hole, which was worn into from rubbing against the moving steering wheel shaft. causing a loss of braking fluid. consumer states that this line should have been secured to the firewall, to prevent situations like this from occuring. also the brake line was replaced by the dealer under warranty. *ak *scc | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||
| 07/04/2002 | 1 | 01/15/2001 | |
| The metal brake line from the master cylinder up to the front wheels has a hole, which was worn into from rubbing against the moving steering wheel shaft. causing a loss of braking fluid. consumer states that this line should have been secured to the firewall, to prevent situations like this from occuring. also the brake line was replaced by the dealer under warranty. *ak *scc | |||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST | |||
| 01/01/2001 | 1 | 01/31/2002 | |
| Consumer states if engine cut off or vehicle is in neutral gear there is no brake power, resulting in consumer being run over by vehicle, and causing major damage to vehicle. dealer contacted. nlmford states this is standard procedure for this vehicle. it is called a vacuum assist braking system. *jg | |||
| 06/29/2000 | 2 | 01/01/2000 | |
| After waiting for a steering gear box to arrive at the local ford dealership for several weeks, my truck was returned to me. several days later, i had to hit the brakes rather hard to avoid running over a bottle ion the road. as i hit the brakes, i tried to turn to go around the bottle. i noticed that steering the truck is extremely difficult when there is pressure on the brakes. when i removed my foot from the brake pedal, normal steering returned. as i was treated poorly (to say the least ) by the local ford dealership, i returned to the dealership where i purchased the vehicle. this involved a 120 mile round-trip drive. the vehicle was returned to me today. when i got the truck back, the service madvisor, jack dugan, told me that this is a characteristic of the truck and that they could do nothing about it. he added that if i didn't like the way it handled, contact ford. my response is, with all of the press about the f-250, (thanks to nhtsa) why do ford marketing representatives deny the existence of the problem. apparently, mike vaughn, of ford motor co., spoke with nhtsa and said that ford is cooperating with the investigation. also, if i remember correctly from driver's education, in the event of a skid, you should steer in the direction of the skid. this is impossible to do with this truck. i can foresee many accidents due to this system. according to jack dugan, the brakes and steering use the same power booster. i tow a 23' travel trailer that weighs about 5,000 lbs. i am afraid to tow the trailer because of this situation. this has put quite a damper on our summer activities. can you tell me how the investigation is going and what i should do about the problem? i like the truck overall, but cannot believe the run-around i get from ford and casa ford in el paso. borman auto plex has treated me very well throughout this dilema. please keep up the good work. i gave a copy of the nhtsa printout to jack dugan at borman auto plex. | |||
| SERVICE BRAKES, HYDRAULIC - POWER ASSIST - VACUUM | |||
| 04/16/2002 | |||
| Vehicle was going 10mph when hydro booster line blewout. *ak | |||
| 1 | 12/01/2000 | ||
| While driving and applying the brakes, the steering wheel becomes difficult to steer and the consumer looses all power steering. nlm consumer states when applying the brakes at low speed the steering wheel would not turn and the booster pump runs both the steering and the brakes. *yh | |||