Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 16515 | 01/01/2004 | 10005089 | Oil leak at high pressure pump fittings and/or plug. this includes super duty f-series. oasis. *tt | 01/29/2004 | |
| 01017 | 10/18/2001 | 631905 | Subject regarding 198196 bolt-on steering stops service group, all models 0307, hr0307a and hr1000a. *slc | 06/25/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 43000 | 1 | 12/11/2002 | |
| Consumer complained that there was too much play in the steering wheel. *ak *ph *jb | |||
| 05/30/2003 | 34550 | 2 | |
| While traveling on the highway and without prior warning, the windshield wipers stopped while in use. *ak. the wiper motor was replaced under recall previously, however the second time the cover and switch assembly was replaced at the consumer expense. also the pinion seal was replaced due to a leak. ph *jb | |||
| 5385 | 4 | 09/28/2000 | |
| The driver side axle broke. defective hose clamp and steering failed. *jb | |||
| 1 | |||
| David warshaw of warshaw engineering was asked to inspect vehicle after accident occurred when driver ray kane was driving, mr kane stated that the steering system failed, causing vehicle to jack knife, however the investigator states that no problems were found with the steering system that would have caused or contributed to the accident. *slc | |||
| 01/01/2001 | 0 | ||
| Steering is defective. steering wheel wanders off in another direction due to ball joints being defective. *ak | |||
| 10/01/1999 | |||
| Steering is very touchy, when turning wheel just a bit vehicle will respond too much.*ak | |||
| 05/15/2000 | 1 | 04/27/2000 | |
| Since purchase of vehicle steering has had problems. when turning steering wheel there is a delay. consumer turns wheel 1/4 of a turn and vehicle will not respond. dealer has tightened steering and gearbox. did not remedy problem. dealer stated ford is aware of problem, but has no remedy.*ak also the vehicle steers left and right. *yh | |||
| 11/26/1999 | 1 | 11/26/1999 | |
| When at a stop not able to turn wheels while brakes are applied. ford company indicated that this was the way vehicle was designed. *ak the design flaw is the cause for steering problem that occurs when brakes are applied. a new wider stance, tie rod angle and the fact that there is more weight in the front end than on the 97 older body style vehicle. *yh | |||
| 05/03/2000 | 1 | 03/31/2000 | |
| While comming out of a turn steering system malfunctioned, causing vehicle not to straighten out, which may cause a crash. dealer could not determine the cause. *ak | |||
| 11/06/1999 | 11/01/1999 | ||
| Will not steer when hard or emergency braking, or at stand still, ford states it is normal operating condition and no repair action. special service messages 12995. this is dangerous and something should be done about repairs, the complaint is wide spread. if one is towing a trailer, downhill and needs to slow or stop there will be on steering, or a hard braking at a turn. | |||
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||
| 02/16/2004 | 67800 | 1 | |
| While driving at low speeds steering wheel locked up, making it hard for consumer to turn the wheel. dealership was notified, but did not resolve the problem. *ak | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 02/23/2001 | 1 | ||
| While traveling at approximately 25 to 30 mph steering gear box failed. when vehicle was directed to the right, consumer was unable to redirect vehicle to the left. vehicle went into a ditch as a result of consumer not being able to steer vehicle to the left. *ak vehicle was damaged. *slc | |||
| STEERING - GEAR BOX - SHAFT PITMAN | |||
| 01/15/2001 | 1 | 08/01/2000 | |
| Splined shaft from gearbox that pitman arm attaches to snapped at bottom of gearbox, causing loss of steering and truck ran into embankment. *ak | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 06/30/2006 | 1 | 12/30/2005 | |
| Dt*: the contact stated while driving 35 mph the sector shaft of the steering gear box snapped off causing the vehicle to lose power steering resulting in a crash into an embankment. this crash caused damage to the front and passenger side of the vehicle. the contact and passenger suffered minor injuries. the vehicle was towed to an independent body shop. updated 7/21/2006 - *nm | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 03/06/2002 | 2 | 08/01/2000 | |
| Turning locks when brakes applied at low speeds. nearly impossible to park the vehicle because steering is impeded. ps pump replaced twice without any correction. believe problem lies in the fact that the ps pump serves as a brake assist pump and is not pumping sufficiently to operate both the brakes and the steering. condition appears to be rampant as numerous complaints are noted on nhtsa's web page. should be investigated, possible mfg. defect. | |||
| 3 | 11/01/1999 | ||
| I am on 3rd power steering pump and 2nd. hydrobooster in 53000 miles 3rd. pump failing again i am already out 1600 dollars on these repairs .ford has a major proublem with these trucks and are doing nothing about it . | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 12/10/2001 | 1 | 06/01/2000 | |
| While proceeding through an intersection, making a left hand turn, with oncoming traffic also making a left hand turn, halfway through the intersection my truck stopped turning. luckily, i am young and in good shape, i could muscle it through the rest of the turn to avoid the oncoming traffic. if it weren't for my quick thinking and lucky conditions, this could have easily resulted in a fatality. no safety defec tlisted. *ak | |||
| 01/31/2000 | 1000 | 01/01/2000 | |
| At very slow speed with the brake applied (such as front & back parking maneuvers, or jacking a trailer into a tight spot), the steering has almost no power assist. i didn't mention it to the dealer until february of 2001,and he told me that this was normal and gave me a copy of a service memo from ford stating that this is normal and no repairs should be attempted. around november of 2001 i received a survey form from ford asking basically how i liked my truck. i told them about my concern with the steering. i actually received a call from ford about my problem. they also called the dealer and we set up an appointment for the dealer to look at the problem. on 12/11/01 the dealer's service manager personally checked-out the problem (with me along), and agreed that the steering problem was not normal and his comment was it's like the wheel is against a rock. he said that he had not experienced this problem before, and would call the ford engineers. he called me later that same day and informed me that ford was adamant that the condition is normal and absolutely no repairs should be attempted. they said that he could change all the power steering parts, and that it would probably not make any difference and that they would not pay him to do any work on the problem. i was told the problem is caused by the hydroboost system diverts all of the power assist to the brakes at low speed and not to the power steering, and nothing could be done about this design. the ford engineer gave the dealer a report number to use if there is any further reference to this situation. the report number is 1lkeb013 dated 12/11/01. on 12/12/01 i called back to the customer assistance person that originally called me (rosa at 1-800-393-3673x2452) and report the results. she informed me that there was nothing more that she could do because the ford engineer declared the problem to be normal operating characteristics.*ak | |||
| 11/11/1999 | 11/01/1999 | ||
| Power steering fails at low speeds,especialy when brakes are applied. *ak | |||
| 05/05/2001 | 2 | 04/01/2001 | |
| When braking hard and trying to turn/steer as in accident prevention and evasive maneuvering, the steering will lock momentarily. it is a hard situation to duplicate since it is a reactionary action and is adrenaline powered, but it can be simulated with the engine on and the vehicle in park. ?dealer insists this is a normal condition and there is nothing to fix!!! this has occured twice within the month of may and both incidents resulted in near collisions.*ak | |||
| 3 | 11/01/1999 | ||
| I am on 3rd power steering pump and 2nd. hydrobooster in 53000 miles 3rd. pump failing again i am already out 1600 dollars on these repairs .ford has a major proublem with these trucks and are doing nothing about it . | |||
| 05/07/2001 | 0 | ||
| While driving would step on brakes pedal lightly and power steering will lock up without prior warning. this vehicle is a diesel model.*ak | |||
| 06/01/2000 | |||
| Power steering does not work while brakes are applied. dealer says this is a normal operating condition.*ak | |||
| 08/10/2000 | 6 | 11/19/1999 | |
| Vehicle has experienced many problems with power steering, dealer has replaced entire steering column, hydraulic lines twice on power steering pump, hydra boost twice, power steering unit, and had to fill power steering fluid because it was low, during these repairs dealer has made the aftermarket security system fail, power windows fail, and turn signals fail, dealer agreed to pay for the aftermarket security system failure, however has not done so, consumer has exhausted every resource to have problem corrected and feels ford should buy vehicle back. *slc | |||
| 1 | 04/27/2000 | ||
| While parallel parking, vehicle loses power steering when hitting brakes, ford says it's normal for vehicle to do thi, if vehicle has to suddenly stop there is no power steering to steer quickly out of the way when needed. *ak *slc | |||
| 09/01/2000 | 11 | 08/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 10/07/2000 | 08/01/2000 | ||
| Steering locking up when braking hard. *ak | |||
| 11/01/1999 | |||
| When brakes are applied with force, truck will not steer. this is a major concern and all 1999, 2000, 2001 250 and 350 trucks have same problem. dealer has been contacted. ford tech notes state (11/13/00: ...this is a normal condition and ford isn't going to reengineer the vehicle to solve it. the condition comes from a new wider stance, tie rod angle and the fact that there is more weight in the front end than on the 97 old body style vehicle. the truck cannot be reengineered to solve the customers design issue unless the entire platform is redesigned. ford is not going to incorporate a design change at this time and has not plans on the drawing board that the the hotline knows about. there will be fatalities because of this brake/steering problem! . *ak | |||
| 10/15/2000 | 1 | 10/01/1999 | |
| When holding the brakes on level ground or a steep hill whle standing still, it is virtually impossible to turn the steering wheel until the brakes are released. this is a very dangerous situation especially on steep inclines. ford dealer says it's due to steering geometry but yet it is worse when engine comes off fast idle and power steering pump is turning slower due to lower engine speed. on a recent trip i was in a friends rather steep driveway in the smokey mountains and it was almost impossible to back out of driveway as i couldn't hold the brakes and turn the steering wheel at the same time to steer out on to the main drive. had i released the brakes i would have crashed through a retaining fence and went down the the side of the mountian. it is often necessary to to position the wheels while holding the brake at a standstill, especially in mountainous terrain. ford needs to rectify this situation as soon as possible. my ford dealer has received numerous other complaints regarding this condition and it is a topic of conversation on many online bulletin boards so it is not an isolated incident peculiar to my truck only. *ak | |||
| 11/01/2000 | 1 | 04/21/2000 | |
| When brakes were applied power steering wheel would lock or seize up. there would be no controlling of vehicle. problem was happening for a short period of time, and it was getting much worse. *ak *slc | |||
| 11/01/2000 | 1 | 04/21/2001 | |
| Power steering had seized up when brakes were applied. would have no control of vehicle when it happened. problem been happening over a short period of time, but not getting worse. *ak the dealer was unable to solve the problem. *yh | |||
| 2 | 05/01/2000 | ||
| Vehicle loses power steering on occasions of simultaneous heavy use of brakes and steering. i pray it doesn't happen at high speeds or in a difficult situation.*ak | |||
| 06/29/2000 | 2 | 01/01/2000 | |
| After waiting for a steering gear box to arrive at the local ford dealership for several weeks, my truck was returned to me. several days later, i had to hit the brakes rather hard to avoid running over a bottle ion the road. as i hit the brakes, i tried to turn to go around the bottle. i noticed that steering the truck is extremely difficult when there is pressure on the brakes. when i removed my foot from the brake pedal, normal steering returned. as i was treated poorly (to say the least ) by the local ford dealership, i returned to the dealership where i purchased the vehicle. this involved a 120 mile round-trip drive. the vehicle was returned to me today. when i got the truck back, the service madvisor, jack dugan, told me that this is a characteristic of the truck and that they could do nothing about it. he added that if i didn't like the way it handled, contact ford. my response is, with all of the press about the f-250, (thanks to nhtsa) why do ford marketing representatives deny the existence of the problem. apparently, mike vaughn, of ford motor co., spoke with nhtsa and said that ford is cooperating with the investigation. also, if i remember correctly from driver's education, in the event of a skid, you should steer in the direction of the skid. this is impossible to do with this truck. i can foresee many accidents due to this system. according to jack dugan, the brakes and steering use the same power booster. i tow a 23' travel trailer that weighs about 5,000 lbs. i am afraid to tow the trailer because of this situation. this has put quite a damper on our summer activities. can you tell me how the investigation is going and what i should do about the problem? i like the truck overall, but cannot believe the run-around i get from ford and casa ford in el paso. borman auto plex has treated me very well throughout this dilema. please keep up the good work. i gave a copy of the nhtsa printout to jack dugan at borman auto plex. | |||
| STEERING - LINKAGES | |||
| 03/01/2000 | |||
| Question - i read in the newspaper that there was a problem with the some steering component of the f250 ford pickup; however, the article did not elaborate. could you please provide any additional information before i take it into the dealer. informational, no safety defect listed. *ak | |||
| 08/13/2000 | 1 | 12/01/1999 | |
| Information provided by owner's attorney, eric g. kraft, of klenda, mitchell, austerman & zuercher, l.l.c., ph. (316)267-0331, fax (316)267-0333. please contact attorney for further information/details. ford has been contacted and has denied that any such defect exists. owner's insurer has determined that subject component is defective and refuses to cover the loss of the component, although has covered other loss associated with the collision. *ak | |||
| STEERING - RACK AND PINION | |||
| 11/15/2000 | 1 | 01/01/2000 | |
| Ring and pinion failed also steering gear box rattles. *yh | |||
| 12/01/1999 | |||
| While applying the brakes, the steering becomes difficult to turn. in some cases, the steering wheel will not turn at all. *ak | |||
| 05/15/2000 | 1 | 04/27/2000 | |
| Since purchase of vehicle steering has had problems. when turning steering wheel there is a delay. consumer turns wheel 1/4 of a turn and vehicle will not respond. dealer has tightened steering and gearbox. did not remedy problem. dealer stated ford is aware of problem, but has no remedy.*ak also the vehicle steers left and right. *yh | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 04/10/2004 | 92000 | 1 | |
| While driving at highway speed steering wheel broke. *ak | |||
| 10/20/2002 | |||
| While driving vehicle will pull to the right resulting in consumer losing control of vehicle and vehicle running into a ditch. dealership can not fix problem. please provide more details. ts | |||
| 11/15/2000 | 1 | 01/01/2000 | |
| Steering wheel makes rub noise when turning, and steering wheel cover is coming apart, also steering wheel not centered properly. *yh | |||
| 04/02/2002 | |||
| While vehicle is in idle and brakes are applied steering wheel will lock up. contacted dealer, and dealer was not willing to do anything.*ak | |||
| 11/15/2000 | 1 | 01/01/2000 | |
| Steering wheel makes rub noise when turning, and steering wheel cover is coming apart, also steering wheel not centered properly. *yh | |||
| 04/20/2001 | 0 | ||
| If there are any uneven parts of road or bumps, steering wheel will rip right out of consumer's hand, and cause loss of control. *ak | |||
| 10/07/2000 | 2 | 07/01/2000 | |
| Steering wheel locks up and will not turn with foot on brake and stopped.*ak | |||
| 01/23/2000 | |||
| Entire steering wheel assembly would not turn to the left, passed the center. the problem was reported to the dealership. dealership could not duplicate the problem. the truck has been returned to the dealership. please provide any further information. *ak | |||
| 11/30/1999 | |||
| While driving vehicle would pull to the right if steering wheel is held loosely or not at all. speed is not a factor. took vehicle to dealership & was informed by mechanic the manufacturer knows of the problem, but has no corrective solutions. *ak *ml | |||
| 11/01/1999 | |||
| When consumer is trying to park on a hill and apply the brakes fully, consumer cannot turn the steering wheel. service bulletin #99-19-04 was issued which stated that this was normal operating conditions, and no repairs would be necessary. *ak *yc | |||