Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
ENGINE AND ENGINE COOLING - ENGINE
1740609/01/20041814710008288Low power, poor fuel economy, fuel gelling cold, excessive white smoke cold, or hard start. *mj this oasis updates previous oasis dated 12/01/03. *tt07/26/2004

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
ENGINE AND ENGINE COOLING
DP05005FORD MOTOR COMPANY09/22/200501/04/2006SPARK PLUG EJECTION FROM CYLINDER HEAD
 On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi
EA06012FORD MOTOR COMPANY06/22/200612/07/2007ENGINE STALLING07V553000
 In a december 3, 2007 letter, ford advised nhtsa that it will conduct a safety recall to replace the cam position sensor (cps) in approximately 1.2 million subject vehicles to address reports of engine stalling.a new design cps with improved performance and durability will be installed as a remedy.owner notifications will begin in december 2007. the subject vehicles are durable, full-sized, medium duty trucks commonly used for commercial purposes, rescue/emergency response, and commercial or recreational towing.cps failure is comparable to unexpectedly turning the key off since the signal it produces is vital to the electronic engine control system.cps signal loss terminates fuel injection resulting in an engine stall.once stalled, the engine may restart right away, or may restart after a delay (typically 5 to 10 minutes), or may not restart at all.in addition to exposing the driver and other motorists to crash risk due to loss of motive power or vehicle disablement, engine stalling also effects the power assisted steering and braking. through consumer interviews, odi determined that cps failures occurred without any form of warning, at any vehicle speed (50% at highway speeds), and under any driving condition, such as accelerating.consumers reported that about a third of the vehicles failed to restart, with another third reporting delayed restarting.half the vehicles that did restart experienced another stall on the same or a subsequent drive cycle (before cps replacement) re-exposing those consumers to the risks associated with a stalling event.in their voq reports, half of the odi complainants described difficulty controlling the vehicle due to lose of power assist systems, especially those who were towing at the time of the incident. the one alleged injury incident occurred in an intersection when a subject vehicle stalled while turning across oncoming lanes of traffic.although unsubstantiated, the complainant alleged an injury to a child occupant during odi's interview.the other crash allegations mostly involved low speed, loss of control incidents often caused by lack of power assist; no injuries are reported in these incidents, and property damage, if any, was minimal.consumers also reported other incidents with significant safety risks, such as disablement in a lane or on a shoulder of a high-speed roadway or interstate, or extended disablement in remote areas during severe weather conditions. the population above is ford's estimate of the 1.4 million subject vehicles produced that are currently registered.the ford complaint and warranty counts noted above are current as of ford's last submission dated june 21, 2007; they do not include f-450, f-550, or econoline counts as these products were not formally within scope of the investigation when failure information was requested.warranty data analysis indicates that about half the claims involved a stall while driving event ( ford's assessment) and that poor cps durability was a longstanding concern.ford reported that the new cps design should meet or exceed their 10 year, 150k mile life expectancy design requirement.
ENGINE AND ENGINE COOLING - ENGINE
DP05005FORD MOTOR COMPANY09/22/200501/04/2006SPARK PLUG EJECTION FROM CYLINDER HEAD
 On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi
ENGINE AND ENGINE COOLING - ENGINE - DIESEL
PE06011FORD MOTOR COMPANY02/27/200606/23/2006ENGINE STALLING
 The cam position sensor (cps) provides a critical signal to the subject vehicle (sv) engine management system, the loss of which results in an engine stall.during pe06-011, ford stated in their response to odi that it is continuing to investigate allegations of cps related engine stall and further advised that an update will be provided upon completion of the investigation.ford data shows that 20% of the 716,000 svs are equipped with manual transmissions which are capable of back-driving the engine when a stall occurs; power assisted steering and braking are not lost during engine back-drive.ford data also indicates that back-drive occurs in automatic transmission vehicles above certain road speeds.the manufacturer reports noted reference 755 unique vehicles; 2 are duplicative of odi reports.in its review of customer and field reports, ford identified some 800 reports alleging one or more engine stalls potentially related to a cps failure in these 755 vehicles (ford
EA06012FORD MOTOR COMPANY06/22/200612/07/2007ENGINE STALLING07V553000
 In a december 3, 2007 letter, ford advised nhtsa that it will conduct a safety recall to replace the cam position sensor (cps) in approximately 1.2 million subject vehicles to address reports of engine stalling.a new design cps with improved performance and durability will be installed as a remedy.owner notifications will begin in december 2007. the subject vehicles are durable, full-sized, medium duty trucks commonly used for commercial purposes, rescue/emergency response, and commercial or recreational towing.cps failure is comparable to unexpectedly turning the key off since the signal it produces is vital to the electronic engine control system.cps signal loss terminates fuel injection resulting in an engine stall.once stalled, the engine may restart right away, or may restart after a delay (typically 5 to 10 minutes), or may not restart at all.in addition to exposing the driver and other motorists to crash risk due to loss of motive power or vehicle disablement, engine stalling also effects the power assisted steering and braking. through consumer interviews, odi determined that cps failures occurred without any form of warning, at any vehicle speed (50% at highway speeds), and under any driving condition, such as accelerating.consumers reported that about a third of the vehicles failed to restart, with another third reporting delayed restarting.half the vehicles that did restart experienced another stall on the same or a subsequent drive cycle (before cps replacement) re-exposing those consumers to the risks associated with a stalling event.in their voq reports, half of the odi complainants described difficulty controlling the vehicle due to lose of power assist systems, especially those who were towing at the time of the incident. the one alleged injury incident occurred in an intersection when a subject vehicle stalled while turning across oncoming lanes of traffic.although unsubstantiated, the complainant alleged an injury to a child occupant during odi's interview.the other crash allegations mostly involved low speed, loss of control incidents often caused by lack of power assist; no injuries are reported in these incidents, and property damage, if any, was minimal.consumers also reported other incidents with significant safety risks, such as disablement in a lane or on a shoulder of a high-speed roadway or interstate, or extended disablement in remote areas during severe weather conditions. the population above is ford's estimate of the 1.4 million subject vehicles produced that are currently registered.the ford complaint and warranty counts noted above are current as of ford's last submission dated june 21, 2007; they do not include f-450, f-550, or econoline counts as these products were not formally within scope of the investigation when failure information was requested.warranty data analysis indicates that about half the claims involved a stall while driving event ( ford's assessment) and that poor cps durability was a longstanding concern.ford reported that the new cps design should meet or exceed their 10 year, 150k mile life expectancy design requirement.
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE
DP05005FORD MOTOR COMPANY09/22/200501/04/2006SPARK PLUG EJECTION FROM CYLINDER HEAD
 On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi

Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE AND ENGINE COOLING
09/17/2010184329
 Tl- the contact owns a 2000 ford f-350 super duty. the contact stated that the cam shaft sensor was repaired last year under recall campaign number 07v553000, which was for engine and engine cooling. the cam shaft sensor that was replaced in august of 2009 was not replaced because it failed; it was replaced because the dealer stated that the contact had to get the new cam shaft sensor. the contact had the original cam shaft sensor replaced september 2005 and was not having any problems. the new cam shaft sensor has failed in just over a year and less than 4000 miles. the manufacturer stated that the cam shaft has a 12 month 12000 mile warranty.the failure mileage was 184329 and the current mileage was 188600.rl
02/15/20081336671
 Oil pan on all ford trucks rust out at 125;000- 150000 mi. causing all oil to be dumped on highway then the engine shuts down then there is no control of vehicle this is a problem ford is aware of and will not do anything to fix this is a 2000.00 repair job by ford. *tr
12/25/2008700001
 While driving engine got on fire, started close to fuel filter.the truck is towed to chula vista ca. ford dlr.*tr
10/22/200788967304/13/2001
 Cps failure under warranty plus 2 more failures out of warranty. *tr
01/12/2003750002
 Cam position sensor failure- truck talled in middle of highway- hit road sign trying to get off road without power steering. damaged the truck=$ 850.00. *ak
09/22/20061020003
 Third time replacing cps/cmp (camshaft positioning sensor) on my 2000 ford super duty 7.3l powerstroke diesel. truck dies and will not run beyond about 30 seconds until this sensor is replaced. first failure was while traveling 70 mph on the freeway in my large truck and it dies, no power to steering or brakes. scared my family, thank god no accident though. i carry a spare cps but have given 2 away to friends when theirs went out. this part is a long known problem and should be recalled due to the danger of a 7,800 lb truck going dead w/o warning. *nm
ENGINE AND ENGINE COOLING - COOLING SYSTEM
07/19/200369000308/21/2000
 Incidence #1-ford f-350 crew cab. 69,000 miles. front wheel bearing went out causing wheel to suddenly jerk pulling truck and horse trailer into oncoming lane and locking up brake system, and almost jacknifing truck and trailer. truck was hauling horses at the time. tire and wheel was wobbling and looked ready to fall off. horse sustained leg injury causing temporary lameness. incidence #2- same truck one week later. leaking seals on the turbo oil lines caused engine to be shut down with no warning(lights gauges etc... all driving functions including power steering, brakes were lost to driver. truck was again hauling large horse trailer in heavy highway traffic on windy highway. truck crashed onto side of road. no other vehicles involved incidence #3- 8 days later. diesel fuel lines cracked and leaking. electrical wiring is frayed in engine compartment. may have been caused from dealership working on last repair of leaking turbo seals.? ford company or dealership has been of no help in dealing with faulty parts, safety issues or warranty.*ak
ENGINE AND ENGINE COOLING - ENGINE
04/06/201092000
 One of my spark plugs simply blew out of the cylinder head of my 2000 ford f350. these were factory plugs, since my truck has less than 100,000 miles. i simply started my truck in the morning and it blew right away.
03/14/20081500001
 Driving down the road carefully, spark plug blows right out of the head and truck stalls out. very close to getting rear ended. could not be fixed without replacing the head or the engine. *tr
07/18/200656000104/20/2003
 2000 ford f350 v10 spark plug blowout. *jb
10/02/200541000112/15/2000
 Dt: the contact said the vehicle was shutting off while driving due to cam shaft sensor failure. the engine died in the middle of making a right turn. he almost hit another vehicle, to miss the other vehicle he went over an embankment. after the incident the vehicle was towed to a ford dealership. they diagnosed the problem as the cam shaft sensor. the cam shaft sensor was removed and replaced with a new one. the repair was made at the contact's expense as ford offered no free remedy. *ak updated 12/7/2005. the consumer request reimbursement for the cost of a new cam sensor and tow truck service (part # f7tz12k073-a, syncro 997690). *nm
01/09/200476000102/15/2000
 Spark plug blew out of the cylinder head at 76000 miles. my original owners menual ates the plugs do not have to be seviced for 100,000. this is certainly a design error spark plugs should not blow out of the cylinder head.*ak
ENGINE AND ENGINE COOLING - ENGINE - DIESEL
11/02/2007130000112/14/2000
 Engine part failed after engine running like crap then leaving me stranded. *jb
11/10/20052
 I've had two separate cps failures on my 2000 ford super duty with the 7.3 diesel. both times it manifested itself as the motor dying without warning. once it was on the highway. there where no injuries with either incident but that could have easily been a different story had i been pulling my trailer. both times replacing the (over priced) cps was the solution. the old parts were discarded.*jb
03/15/2005939431006/15/2000
 After about four years of good service a problem started and now still having numerous camshaft position sensor(cps) failure in the 2000 f350 7.3 sd pickup truck cps system. dealership and local automotive repairs have been performed as extra costs to correct the problem.the original cps part numbers are not available and an alternate part is a replacement today. a year after the last repair of the same symptoms the computer code finally recognized the default with a code p0340. this is the first time the sensor error was identified by the check engine code system and it is the second time the cps will be replaced. i have spent over $1,500 in repairs to find a fix. i hope the new part be the final fix. *tr
01/19/200695000108/04/1999
 I had a cam position sensor fail on the freeway i-80 (reno) on my 2000 ford f350 power stroke diesel pick-up. replaced part out of pocket. no other issues leading up to the failure. truck stopped dead in its tracks. *tr
05/10/20071
 Towing 20 ft trailer in traffic and motor just died no brakes or steering luckily only doing 25 mph was able to take side street and have towed to dealer was out of state at the time. cam position sensor not listed needs recall. *tr
05/06/200792000104/30/2000
 A cam position sensor failed shutting the vehicle down...no warning the engine just quit. restarted for about 30 seconds several times, just long enough to get off the road. the repair cost almost $ 600 with towing..a web search indicates this is a common problem and very dangerous depending on when the failure occurs. *ak
04/20/20073
 I have had to replace the cps on my 2000 f350 7.3l diesel 3 times since owning the vehicle. i have owned it for 5 years. i have listed the last replacement in the form below. *tr
03/12/20071170001
 I was sitting in a parking lot idling and the truck just started to puff out tons of smoke and run bad... took it three blocks to the ford dealer and the cps cam pos sensor (ford calls it a synchronizer p# f7tz-12k073-a) was bad... i have rode in two other 7.3 l trucks that also had cps go bad in them. i now carry a spare in the glove box because if in the desert or where ever i don't want to be stranded for a simple part. i know of at least 20 who own this truck who have all had cps failures. *tr
07/19/2006174850508/19/2000
 In the past 2 weeks the vehicle's engine stalled during very inopportune times while highway driving. fuel has been ruled out, a full systems check was performed by the dealer, with no error codes or other problems noted. when the engine begins to stall, it goes through a period of stuttering (<1 min) then stalls completely. you can wait for approx. 2-7 minutes and then engine will start and operate for a period of <5 mins, before again stalling. during this second event, the truck needed to be towed to the dealer for further servicing. *nm
06/12/2006107858301/16/2000
 3 cam position sensor failures within approximately the last 14 months. steering and braking are difficult at best when the sudden shutdown of the vehicle occurs. *nm
05/31/200610
 The engine would just die even while driving. the camshaft postion sensor was bad. *jb
03/05/20061520004
 2000 ford f350 7.3 the truck kept stalling and stopping in traffic. had the codes checked and nothing showed on the scanner, i was told i had bad fuel. drained the tank, changed the fuel filter,put in new fuel from a different station and the truck ran fine for a couple of days and then stopped again in the road and had to have it towed. took it to a ford dealer in johnstown this time. the dealer said the cam sensor was bad and for $ 680.00 the problem would be repaired. had them make the repairs and when we picked it up the service writer said this happens all the time. talked with several owner of the diesel trucks and they told me that it happens so often that they keep a spare in the glove box that it only takes 15 min to change. the first time this happened i was on a state rt at rush hour with a semi pulling out in front of me,he seen that i was having trouble and did not continue. i was lucky that day. the next time it happened i was going down a steep hill with a sharp left curve at the bottom, just as i got to the point of having to use my brakes the engine stalled, i made the turn but had to drive on the berm and in the ditch to do so. again we ran the codes and nothing showed. on the way home from scanning the codes it stalled in the middle of st rt 13 . that is when it went to the dealer for repair. why keep making the same bad sensor and why does it not show up when your run the codes? *nm
11/18/2005124000912/22/2000
 When up-shifting gears, the service engine light would illuminate and accelerator is non-responsive as engine idles around 1k rpm causing loss of momentum. after a few seconds, the accelerator can be used to increase speed, but depressing the clutch starts the cycle of non-responsive accelerator action all over. the truck has died on curbs, in intersections, and while getting onto on ramps. ford has replaced some magnets which just delayed the action for a few weeks. the longer it goes without repair, the worse it becomes. *nm
08/29/200398000111/30/2001
 Cps(cam position sensor) there are no events that lead up to the failure of this sensor. (expect the sensor to fail any where between 80,000 to 120,000 miles)...your ford 7.3l power stroke engine will simply just shut down leaving you with no power to steer or stop your vehicle. the vehicle's engine may or may not restart until the failed sensor is replaced. once replaced, the vehicle can be driven another 80,000 to 120,000 miles (who knows). many people carry a spare sensor in the vehicle as you never know when or where this failure will occur. *jb
02/10/200228000104/07/2000
 F-350 camshaft position sensor failed prematurely (28,000 miles). engine shut down with no warning, brakes failed. rolled to a stop, the engine would not restart. no traffic around. ford replaced the part under warranty. *jb
10/14/200574500105/20/2003
 On my 2000 ford f350 diesel, the camshaft position sensor failed as i was entering the highway. the engine stalled and i had no power to the engine. the power steering and power brakes failed and i could not get the truck totally off the highway. luckily a police officer on the highway pulled in behind me and stayed with me with his lights on until a tow truck arrived. it was a scary situation. then i find out that the problem is very common, very dangerous, and very ignored by the manufacturer. if the police officer was not there quickly, or if he had a call to attend to, someone could have been killed. *jb
07/20/2004408001
 2000 f350 7.3 diesel - cam position sensor failed, shutting down engine. luckily vehicle had just pulled our of driveway and was able to get to side of road. the engine restarted after 10 minutes but dies again after a few seconds. cam position sensor was replaced, solving problem. employee at dealership unofficallly said this would probably happen again in appx. 40,000 miles. this truck is used to pull horse trailers on the interstate. if this is going to be a repeat occurance, i don't want my family or myself in the truck if this happens on the interstate at 70mph. i no longer feel safe in this truck.*ak
02/22/2000501002/22/2000
 Cold morning starts, eng: 7.3diesel. problem started around dec. 31,2001. on first start eng. is slow to start, when it does start it goes from 300rpm to 1200rpm about three times and then settles down on 800rpm's and runs ok. the veh. has been in approx. 4 or 5 times for this problem. the dealer shows the veh, has been in twice for this problem. i have talked with other ford truck owners with a 7,3 diesel eng. and no one has had this problem. the dealer tells me that this is normal for the 7.3di in cold weather. question: if this is normal why did it take almost a year for this to start. other problems: 1. aarm reman inj pkg #8 cyl replaced. 2. warped rotors (front), warped pads heat cracked, calipers replaced. 3. 50 miles on truck, truck pulled to the right all the time, took into dealer 4 times, (carson city), dealer in fallon came to my house took the veh. to fallon & fixed pulling problem. 4. powertrain control module (pcm) replaced. 5. egr pressure feedback-pfe/exhaust back pressure -ebp-replaced. 6. dealer installed fuel heater kit , sop top water fuel heater. ( all of this & this diesel still goes from 300rpm to 1200rpm). i talked to a diesel shop in reno, nv. and he said there is something wrong with this diesel. i hate to think what this is doing to the internal parts of this eng. i would think that the bearings at 300rpm are getting very little oil pressure. ( how ever the dealer said this is normal and that i should plug in the eng. heater. question: how do you plug in when you are on vacation or out fishing which i do alot.
ENGINE AND ENGINE COOLING - ENGINE - GASOLINE
01/09/200476000102/14/2000
 Spark plug blew out of the cylinder head at 75000 miles. ford manual does not recommend servicing the spark plugs for 100,000 miles. this is certainly a manufacturer defect. *cb
ENGINE AND ENGINE COOLING - EXHAUST SYSTEM
01/01/20010
 Consumer noticed a leak on garage floor, took vehicle to dealer, and they fixed leak. cosumer started smelling fumes coming in, and dealer did not know where they were coming from. consumer did not use heater because smell was too strong. *ak