Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||||
| 13189 | 09/01/1999 | 6090547 | Information regarding request for dealer feedback for noisy power steering pump in louisville, ky and detroit, mi areas only. *mjs | 03/21/2000 | |
| 7001 | 09/01/1999 | 6090315 | Some trucks equipped with a 7.3l dit may exhibit a noisy power steering pump. *tt | 03/14/2000 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| 14105 | 03/01/2001 | 620299 | Some vehicles built before 2/5/2000 equipped with a 7.3l dit engine may exhibit a noise level emitting from the power steering system which some customers may find objectionable. a revised power steering line which runs from the steering | 07/24/2001 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - GEAR BOX - SHAFT PITMAN | ||||||
| EA01009 | FORD MOTOR COMPANY | 03/02/2001 | 08/19/2003 | SECTOR SHAFT FRACTURES | ||
| This ea was opened based on a response received from ford motor company to an information request (ir) submitted during sq00-018.ford stated in an internal service message that it had changed the steering gear sector shafts and pitman arms installed 1999 model year f-series super duty vehicles on march 22, 1999.ford stated that these design changes were implemented to make improvements in vehicle steering and handling, and that virtually all of the reported fractured sector shafts were the result of extraordinary, possibly multiple, impacts.an engineering analysis closing report is attached. | ||||||
| STEERING - GEAR BOX - SHAFT SECTOR | ||||||
| EA01009 | FORD MOTOR COMPANY | 03/02/2001 | 08/19/2003 | SECTOR SHAFT FRACTURES | ||
| This ea was opened based on a response received from ford motor company to an information request (ir) submitted during sq00-018.ford stated in an internal service message that it had changed the steering gear sector shafts and pitman arms installed 1999 model year f-series super duty vehicles on march 22, 1999.ford stated that these design changes were implemented to make improvements in vehicle steering and handling, and that virtually all of the reported fractured sector shafts were the result of extraordinary, possibly multiple, impacts.an engineering analysis closing report is attached. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 12/12/2009 | 51340 | 1 | |
| Loss of power steering and power braking making driving very difficult and extremely dangerous. *tr | |||
| 06/01/2003 | 49000 | 1 | 11/12/2002 |
| Power steering locks up when at a stop or moving slowly making it very difficult to maneuver in parking lots. *jb | |||
| 03/31/2000 | 1 | ||
| The steering box broke causing insured to lose control running off the road and into a ditch, claim 03-3137-171. *jg | |||
| 11/01/2000 | 1 | ||
| Claim number 11-3548-745 - while in stop and go traffic in the far right lane, vehicle 1 was traveling immediately behind vehicle 2, as vehicle 2 stopped for traffic, vehicle 1 attempted to change lanes, when suddenly the steering would not respond, causing vehicle 1 to collide with rear right side of vehicle 2, injuries were a result of impact. *tt | |||
| 1 | |||
| The consumer class c motorhome unit is a shasta 22.5 v10 was affected by windy condition and by passing traffic especially trucks at high speed. the dealer examined the motohome and recomended that special equipment be installed to correct the unsafe handling of the motohome. the unit was weighed and was found that there was weight difference of 500 pounds from one side to the other, consumer states he was told by dealer that nine out of ten class c motor homes have steering problems. *yh | |||
| 01/24/2000 | 2 | ||
| Consumers experienced problems concerning loss of braking ability, steering, and throttle sticking which caused 2 accidents. nlm | |||
| 02/15/2000 | 4 | ||
| Brake system malfunctioned, and consumer lost all power when braking. vehicle has been at the dealer 4 times & they have found no remedy. also, when starting the vehicle, the steering wheel is difficult to turn. after the brakes were repaired, steering became more difficult. *ak *ml | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 05/16/2005 | 95870 | 1 | 12/15/2004 |
| Dt: the steering shaft (power steering gear box output shaft) snapped off while approaching a stop sign at about 35 mph. when this happened the vehicle did stop with no accident. i am in the process of fixing this problem. *tt | |||
| 01/20/2004 | 1000 | 1 | 11/01/2001 |
| 2000 f350 4x4 extended cab had steering problems since day one. truck would wander at all speeds. dealer finally replaced steering gear box at my request and at my cost and truck now steers as it should. this part should be a warranty part. *ak | |||
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||
| 09/30/2005 | 96000 | 1 | 10/01/2000 |
| On september 30, 2005 i emailed ford my concern with the power steering hose failure on my 2000 f350 truck (vin 1ftwx33f2yec92031, 153,440 km). i subsequently spoke to their customer service representative, and to the supervisor in that department, and could not believe the run-around i received regarding my concern. they claimed they had no access to performance records on vehicles and could not comment on my concern. they simply tried to bounce me back to the dealer, with whom i had already discussed my concern. the dealer advised i communicate with ford's customer service department and provided me with the email address. here is what happened. when backing out of my driveway, the power steering and power brakes failed, leaking power steering fluid all over the driveway. had the vehicle towed to jubilee ford in saskatoon, saskatchewan for repair. the high pressure line to the hydro-boost was replaced at a cost of $292.70. i was told the nut at one end of the hose failed. i kept the old hose. my concern is very simple. because of the very serious consequence of this (losing steering and brake control) happening while driving (ie. accident causing injury or death), has this occurred with other super duty trucks and should there be a recall for this failure? ford's engineering department must keep records of this type of failure, as it applies to 1999-2005 super duty trucks, and hence ford should be able to provide a straight forward answer. i have not been able to obtain this from them. *nm | |||
| 10/07/2003 | 63000 | 1 | 09/20/2000 |
| While driving, the consumer applied the brakes and the reservoir pump failed. dealer notified. *ak the power steering hose blew out from the power steering reservoir to the hydro booster. *jb *nm | |||
| STEERING - HYDRAULIC POWER ASSIST - PUMP | |||
| 07/31/2007 | 106000 | 1 | 06/10/2000 |
| Inlet for turbo was mis positioned and ate thru power steering pump and hose, causing sudden loss of steering control and brakes. *tr | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 12/01/2005 | 40000 | 1 | 08/30/2000 |
| While trying to brake at any time the vehicle steering locks up (the pump does not support the pressure for the brakes and steering). after contacting several mechanics this is a ford diesel common problem and there has not yet to be a correct fix. *jb | |||
| 05/05/2005 | 100 | 1000 | 04/19/2000 |
| My f350 diesel 4x4 has the steering shut down in traffic, seems like the power steering pump is also the abs brake booster. when the brakes are applied the steering assist stops. with the weigh of the diesel engin it is impossible to turn the steering wheel more than a quarter turn when the brake is applied. i need to roll several feet without brake applied in order to turn, pump replaced @ 20k mi no better. the situations is getting worse...no solution in sight | |||
| 01/01/2003 | 21000 | 9 | 12/31/2002 |
| When you press the brake pedal the steering wheel locks up . when you release the brake it release the steering wheel. 2000 ford f350 superduty diesel has done this since owned truck approx. from 2003 to current. *ak | |||
| 11/25/2001 | 1 | 10/01/1999 | |
| Steering on my truck was fine for the fifst 35,000 miles and then lost all power steering when stopped with foot on brake or off the brake. i took the truck in to the ford dealor and was told this is a normal way for this system to work and live with it,i called ford moter company and they said the same thing. i feel this is a saftey problem as when off road you cant get the truck to turn if there is adverse weather conditions and you must try to turn at low speed or no speed. if it is icy on the road or even on dry pavement if you apply the brakes and try to stear out of a skid say to avoid a crash you cant get the truck to turn due to your foot on the brake.you cant turn in shopping center parking lots to get into parking spaces due to the steering problem. and shame on ford for selling these trucks that they know have this situation (bulliton 15446) and not telling the consumer that this is a problem with thesuper duty f-series and the excursion and leading you to believe that the truck will function as weel at 5 miles as it will at 40,000 miles. they should be made to fix this problem and to disclose the factory bulliton 15446 to all consumers looking at there product as it affects the drive ability and resale value of the truck. *ak | |||
| STEERING - LINKAGES | |||
| 02/23/2000 | 1 | ||
| Claim number 59-v709-810 - consumer states that the steering arm sheared from the steering box, ford stated this was accident related, unable to find contact on steering arm, no contact around steering linkage or spring, contact was made on left front of bumper bar. *tt | |||
| STEERING - LINKAGES - DRAG - POWER ASSIST SYSTEM | |||
| 07/31/2007 | 106000 | 1 | 06/10/2000 |
| Inlet for turbo was mis positioned and ate thru power steering pump and hose, causing sudden loss of steering control and brakes. *tr | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 10/10/2003 | 74500 | 1 | 03/17/2000 |
| While driving 55 mph on straight level road vehicle lost steering ability due to passenger's side tie-rod falling off.*ak | |||