Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 02/01/2011 | 500 | 1 | |
| Car sputters to start, then won't engage any gear. battery won't hold a charge. today (01 jan 2013) marks the third incident. the dealer put in a new battery the first 2 times and told me the battery was defective (twice). this car eats batteries. it always happens during cold weather. after the car started, i rolled in neutral out of my driveway onto the street. then the car would not engage in any gear. i was a sitting duck in the middle of the road. i couldn't go forward or backwards. i had to turn off and restart engine 4 times until it engaged a gear. then i drove to autozone where they tested the battery. they said the battery was good (1- year old battery had a 3-year warranty) and the alternator engaged, but the battery lost its charge rapidly upon turning off the engine. *tr | |||
| 02/01/2011 | 500 | ||
| Car sputters to start, then won't engage any gear. battery won't hold a charge. today (01 jan 2013) marks the third incident. the dealer put in a new battery the first 2 times and told me the battery was defective (twice). this car eats batteries. it always happens during cold weather. after the car started, i rolled in neutral out of my driveway onto the street. then the car would not engage in any gear. i was a sitting duck in the middle of the road. i couldn't go forward or backwards. i had to turn off and restart engine 4 times until it engaged a gear. then i drove to autozone where they tested the battery. they said the battery was good (1- year old battery had a 3-year warranty) and the alternator engaged, but the battery lost its charge rapidly upon turning off the engine. | |||
| 08/15/2012 | 15650 | 1 | |
| The positive battery cable completely sheared off preventing the car from starting. the circular lug used to connect the cable to the positive battery post is too thin for the size of the cable and extra safety fuses and circuitry. to make matters worse such a poorly designed part has a lead time from ford's oem in mexico of 4-6 weeks. the car has been at north central ford in richardson, texas, since 15 august. after missing the part delivery deadline three times the dealership finally provided a rental car. as of the writing of this issue the ford fiesta has been in the shop for 26 days, still waiting for the original part from the oem. *tr | |||
| 08/15/2012 | 15650 | ||
| The positive battery cable ompletely sheared off preventing the car from starting. the circular lug used to connect the cable to the positive battery post is too thin for the size of the cable and extra safety fuses and circuitry. to make matters worse such a poorly designed part has a lead time from ford's oem in mexico of 4-6 weeks. the car has been at north central ford in richardson, texas, since 15 august. after missing the part delivery deadline three times the dealership finally provided a rental car. as of the writing of this issue the ford fiesta has been in the shop for 26 days, still waiting for the original part from the oem. | |||
| 08/08/2011 | 10000 | ||
| I have a various problems with the transmission. it keeps having a grinding noise like it has a hard time going into gear. i have noticed that the problem is worse when trying to quickly stop as well as accelerating right after. the transmission problem is currently keeping the fiesta in the shop right now but the dealership is saying that this problem is normal and there is no repair is available at this time. i have also had problems with the window not rolling up right. this was fixed but i think that over time it will start to be a problem again. the final problem is the sound system not being properly wired as i plugged my phone to charge and the radio stopped getting reception. | |||
| 04/25/2011 | 34 | ||
| At crossroads ford,prince george,virginia: this 2011 ford fiesta...service engine soon light came on..dealership checked car tsb(power train central module-for transmission) only re-set/re-programmed transmission computer.(april 25,2011. on november 4,2011...i took vehicle back to morganton n.c.ford dealership.. my fiesta would not start and after 4 attempts to start the car it hestitated and started it jerked and sounded like it was badly missing....when driven to dealership the vehicle service engine light came on...it would not shift gears properly and the rpms went to 3000rpms before shifting into any gear. dealership stated vehicle didn't have a problem and again re-programmed and up-dated the transmission computer. i was very upset. in december 22,2011: transmission gears not shifting properly. i took vehicle to local morganton,n.c. ford dealership...they tested the pcm..it passed.tested tcm passed all controls. then tried to tell me...it was only a low-battery problem...but had to re-set the transmission computer a third time.then on february 25,2012...fiesta hatch-back lock would not lock to stay shut. i promptly took vehicle to morganton,n.c. ford dealership and the car is still there to be repaired and a part is on order. to fix this lock. i was given a rental vehicle. i intend to sue ford motor corp via n.carolina lemon law i am a very-dissatisfied customer>..my car is a piece of crap. | |||
| 12/11/2011 | 16000 | ||
| Tl- the contact owns a 2011 ford fiesta. while driving approximately 70 mph, a warning chime sounded, the warning lights on the instrument panel illuminated and the vehicle suddenly stalled. the contact was able to restart the vehicle. the failure recurred twice. the vehicle was not taken to the dealer for diagnostics or repairs. the approximate failure mileage was 16,000. kmj | |||
| 12/11/2011 | 16000 | ||
| Tl- the contact owns a 2011 ford fiesta. while driving at approximately 70 mph the contact heard a warning chime, the warning lights on the instrument panel illuminated and the vehicle suddenly stalled. the contact was able to stop on the shoulder of the road and restart the vehicle. the failure occurred two different times. the vehicle was not taken to the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 16,000. ds | |||
| 05/23/2011 | 8000 | ||
| Tl* the contact owns a 2011 ford fiesta. the contact stated that he was experiencing a recurring failure with the electrical system. the fuel sensor failed a total of three times and was replaced upon each failure, but continued to recur. the navigational system would malfunction sporadically but the dealer was unable to correct the failure. the contact stated that every electrical component of the vehicle exhibited some type of intermittent failure. the vehicle was taken to a local repair shop where it was determined that the master program calibration was off. the vehicle was unable to be repaired so the manufacturer repurchased the vehicle. the vin was unavailable. the failure mileage was 8,000. | |||
| 05/23/2011 | 8000 | ||
| Tl- the contact owns a 2011 ford fiesta with 8000 miles. the contact stated that three times the gas sensor failed. each time the dealer replaced the sensor but that did not correct the failure. the second failure was the navigation system would not work properly which almost caused several crashes. the dealer had been unable to repair the failure. none of the vehicles electrical features did not work properly. when the vehicle was taken to her local mechanic were it was found that the mater program was off calibration. the vehicle was unable to be repaired so the manufacturer bought back the vehicle. the vin was unavoidable. bl | |||
| 12/10/2010 | 1 | 12/02/2010 | |
| 2011 ford fiesta. attorney writes on behalf of clients in regards to vehicle catching fire while driving *tgw the driver of the vehicle stated he was driving with the cruise control activated, when suddenly the vehicle began to lose power and the heater stopped working. the driver stopped the vehicle, after seeing a glare at the driver's side window. he turned the vehicle off and removed the key. the fire started in the front of the vehicle under the dashboard. according to the fire report, the fire was due to an electrical problem. *jb | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 10/01/2012 | 2 | 11/30/2010 | |
| 2011 ford fiesta. consumer writes in regards to heating and air conditioning system *tgw the consumer stated he would become sick, experience shortness of breath and become emotional when he used the air condition or the heater. also, there were times where the vehicle would not start and the battery had to be replaced. | |||