Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| CSP-10B19 | 11/22/2010 | 10041388 | Ready | 09/28/2011 | |
| CSP-10B19 | 11/22/2010 | 10041388 | Ford service campaign: see document search button for owner letter. the engine block heater can become loose and leak coolant. engine could run rough as well as white exhaust smoke, no start, and engine damage. *rm | 09/28/2011 | |
| AS-21825 | 03/01/2011 | 10039055 | Ready | 07/06/2011 | |
| AS-21825 | 03/01/2011 | 10039055 | Ford: the check engine or traction control light may be on with two possible trouble codes. there may be debris that restricted the camshaft timing. 2011 fiesta. *rm | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| TSB-10-19-6 | 09/24/2010 | 10037093 | Ready | 05/04/2011 | |
| TSB-10-19-6 | 09/24/2010 | 10037093 | Ford: on some 2011 fiestas there may be a variety of starting problems and engagement problems. there may also be a check engine light on with two possible codes stored. *rm | 05/04/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 03/01/2013 | 30260 | ||
| Over the past 1 1/2 months my vehicle has stalled on the freeway 6 times. each time the wrench light came on, the display read engine malfunction and service now. when this would happen, the engine tachometer would first drop to 1000 rpm and the accelerator would become non-responsive. soon after that the engine would just rev as if it were in neutral; then bam the transmission would engage abruptly and make a loud bang noise and lag when shifting. this has become a major concern as i have had people almost run into the rear of me because of my decline in speed. the only way to get the vehicle back to normal operation is to completely pull to the side of the road and turn the car off for a few seconds and restart it, unfortunately by doing this it resets the fault codes and does not retain the information for the dealership to be able to diagnose. i had brought the car to the dealership and left it for a week. they installed a flight recorder and drove for over 114 miles to try to reproduce the problem; but could not. i had pick ed up my car dissapointed that they could not reproduce the problem and as a result could not fix it. when i drove my vehicle that same day to work, it happened again at only 26 miles after their testing. i have seen on other web sites that this seems to be a common problem with other 2011 ford fiesta's, i only hope ford comes up with a fix for this issue soon as it seems to me to be a program issue with the vehicles computer. | |||
| 09/24/2012 | 15000 | 1 | |
| I bought the car new and have taken it to two separate dealerships to correct this issue and it continues. initially, the transmission light came on and the car began having trouble shifting. after the first repair, the car began shaking uncontrollably. the second repair corrected the shaking, but now (at 15,755 miles) the car will (1) make grinding metallic noises when shifting, (2) fail to shift on any incline (instead it revs to approximately 2500 rpms and sticks there), (3) jolt forward when the brake is applied as if the accelerator was pressed down, and (4) roll backwards on hills as if it is a manual transmission. i understand that (4) can be common among newer automatics that attempt higher fuel economy. however, numerous times the speed at which the car rolls back has incurred a safety risk. this seems to be another indication of an issue with the transmission. *tr | |||
| 09/24/2012 | 15000 | ||
| I bought the car new and have taken it to two separate dealerships to correct this issue and it continues. initially, the transmission light came on and the car began having trouble shifting. after the first repair, the car began shaking uncontrollably. the second repair corrected the shaking, but now (at 15,755 miles) the car will (1) make grinding metallic noises when shifting, (2) fail to shift on any incline (instead it revs to approximately 2500 rpms and sticks there), (3) jolt forward when the brake is applied as if the accelerator was pressed down, and (4) roll backwards on hills as if it is a manual transmission. i understand that (4) can be common among newer automatics that attempt higher fuel economy. however, numerous times the speed at which the car rolls back has incurred a safety risk. this seems to be another indication of an issue with the transmission. | |||
| 02/15/2012 | 22000 | ||
| Purchased this vehicle for my wife a little over a year ago.at first everything was fine but then at about four months we started having issues with the window not rolling up.the dealer took care of that issue with no problems.then we take it in for the scheduled maintenance (oil change/tire rotation) & our tires had inside cupping in which the dealer does nothing about & still have not.at around 22k miles my wife notices the vehicle starting to jerk when stopped or moving.over the past 8k miles this gets worse & gets to where the vehicle has stalled out numorous times (still or moving).i have made an appointment with the dealer to resolve this issue.not sure the cause yet. | |||
| 12/02/2010 | 85 | ||
| Tl-the contact owns a 2011 ford fiesta. while driving approximately 65 mph, the engine began to roar and the vehicle exhibited an abnormal clicking before stalling. the engine warning indicator illuminated on the instrument panel during the failure. the vehicle restarted after repeated attempts. in addition, the contact stated that when driving at various speeds, the transmission would exhibit hesitation. on a separate occasion the gear was shifted into drive when the transmission failed to operate. the failures recurred numerous times. the vehicle was taken to an authorized dealer four times for the failure. the tcm and pcm modules were replaced and later, the computer system was updated. the manufacturer was notified of the problem. the approximate failure mileage was 85. kmj | |||
| 12/02/2010 | 85 | ||
| -the contact owns a 2011 ford fiesta. while driving approximately 65 mph, the engine began to rev and unexpectedly stalled with a prior clicking noise. the engine warning indicator illuminated on the instrument panel during the failure. the vehicle restarted after repeated attempts. in addition, when driving the transmission would exhibit hesitation. on a separate occasion the gear was shifted into the drive position and the transmission failed to operate. the failures occurred numerous times. the vehicle was taken to an authorized dealer four times for the similar failures. the tcm and pcm modules were replaced. on a different occasion the computerized system was updated. the manufacturer was notified of the problem. the approximate failure mileage was 85. js | |||
| 08/15/2012 | 15650 | 1 | |
| The positive battery cable completely sheared off preventing the car from starting. the circular lug used to connect the cable to the positive battery post is too thin for the size of the cable and extra safety fuses and circuitry. to make matters worse such a poorly designed part has a lead time from ford's oem in mexico of 4-6 weeks. the car has been at north central ford in richardson, texas, since 15 august. after missing the part delivery deadline three times the dealership finally provided a rental car. as of the writing of this issue the ford fiesta has been in the shop for 26 days, still waiting for the original part from the oem. *tr | |||
| 08/15/2012 | 15650 | ||
| The positive battery cable ompletely sheared off preventing the car from starting. the circular lug used to connect the cable to the positive battery post is too thin for the size of the cable and extra safety fuses and circuitry. to make matters worse such a poorly designed part has a lead time from ford's oem in mexico of 4-6 weeks. the car has been at north central ford in richardson, texas, since 15 august. after missing the part delivery deadline three times the dealership finally provided a rental car. as of the writing of this issue the ford fiesta has been in the shop for 26 days, still waiting for the original part from the oem. | |||
| 06/09/2011 | 2109 | 1 | |
| Coming to stop you start to speed up why you are pressing on brakes,do to the fact that the brake pedal and gas pedal are to close to each other. *tr | |||
| ENGINE AND ENGINE COOLING | |||
| 03/01/2002 | 16000 | 1 | |
| After having no problems with this car for the first 16000 miles it now jerks and the trans feels as if your driving over rumble strips when accelerating from a stop; bumping and jerking. seems like it cant shift gears and has no acceleration. the car performs worse the hotter the engine gets. this car rides anything but smooth. always feels like its going to stall. *tr | |||
| 04/05/2012 | |||
| 22 days plus additional 6 days: told by ford dealership mechanic that oil pan is leaking oil, and water pump leaking. dye pen florescent light inspection shows front crank seal leak, inspection of engine block damaged threads. replaced engine per ford, removed transmission from engine, disassemble engine from engine mount, mount new short block and install, reseal components, re-time engine, install engine to transmission assembly, rechecked for leaks coolant and oil. ford fiesta broke down next day after i picked up car from ford shop for 22 days, automatic transmission would not go into drive, reverse or neutral, called tow truck for help to get vehicle back to ford mechanic, who still working on car. i am very disappointed with the quality of the 2011 ford fiesta, doesn't get 40mpg, gets 35mpg, does not accelerate when you need to kind of lags, then makes gurgling noise in the water pump. 2011 ford fiesta is not made in the usa and it shows, it's a lemon. | |||
| 12/11/2011 | 16000 | ||
| Tl* the contact owns a 2011 ford fiesta. while driving approximately 70 mph, a warning chime sounded, the warning lights on the instrument panel illuminated and the vehicle suddenly stalled. the contact was able to restart the vehicle. the failure recurred twice. the vehicle was not taken to the dealer for diagnostics or repairs. the approximate failure mileage was 16,000. | |||
| 11/13/2011 | 4732 | ||
| Tl* the contact owns a 2011 ford fiesta. the contact stated the check engine light illuminated upon starting the vehicle. the vehicle was not taken to a dealer to have the failure diagnosed or repaired. the contact expressed concerns over the vehicle possibly stalling while driving. the manufacturer was not made aware of the failure. the failure and current mileages were 4,732. | |||
| 11/13/2011 | 4732 | ||
| Tl- the contact owns a 2011 ford fiesta. the contact stated the check engine light illuminated upon starting the vehicle. the vehicle was not taken to a dealer to have the failure diagnosed or repaired. the contact expressed concerns over the vehicle possibly stalling while driving. the manufacturer was not made aware of the failure. the failure and current mileages were 4,732. rvk | |||
| 09/30/2011 | |||
| Makes loud grinding sound and seems like the car is about to stall while driving. the car also seems to stall when driving from a full stop. transmission fluid leaks. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 04/08/2011 | 25 | ||
| Tl*the contact owns a 2011 ford fiesta. the contact stated that the entire muffler exhibited severe rust. the vehicle was taken to an authorized dealer for inspection and they informed him that the rust was a common issue. the manufacturer was notified and provide no assistance. the vehicle was not repaired. the failure mileage was 25. the vin was unavailable. | |||
| 04/08/2011 | 25 | ||
| Tl- the contact owns a 2011 ford fiesta. the contact stated that the entire muffler exhibited severe rust. the vehicle was taken to an authorized dealer for inspection and they informed that the rust was a common issue. the manufacturer was notified and provide no additional assistance. the vehicle was not repaired. the failure mileage was 25. the vin was unavailable. js | |||