Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 08/14/2012 | 37100 | 1 | |
| The rear seat head restraints in the 2011 ford fiesta create sizable blind spots when the driver looks out the back window. i must take the head restraints out and store them in the hatch in order to have an obstructed view, and i must reinstall them when i have a passenger in the rear seat. since ford has fixed this problem in later model fiestas by installing folding head restraints, i urge ford to recall the 2011 fiestas in order to do the same. *tr | |||
| 08/31/2010 | 0 | 1 | |
| Rear seat head rest causes severe blind spot. *tr | |||
| 08/14/2012 | 37100 | 1 | |
| The rear seat head restraints in the 2011 ford fiesta create sizable blind spots when the driver looks out the back window. i must take the head restraints out and store them in the hatch in order to have an obstructed view, and i must reinstall them when i have a passenger in the rear seat. since ford has fixed this problem in later model fiestas by installing folding head restraints, i urge ford to recall the 2011 fiestas in order to do the same. *tr | |||
| 08/31/2010 | 0 | 1 | |
| Rear seat head rest causes severe blind spot. *tr | |||
| 08/14/2012 | 37100 | ||
| The rear seat head restraints in the 2011 ford fiesta create sizable blind spots when the driver looks out the back window. i must take the head restraints out and store them in the hatch in order to have an unobstructed view, and i must reinstall them when i have a passenger in the rear seat. since ford has fixed this problem in later model fiestas by installing folding head restraints, i urge ford to recall the 2011 fiestas in order to do the same. | |||
| 08/31/2010 | 0 | 1 | |
| Rear seat head rest causes severe blind spot. *tr | |||
| 04/13/2011 | 0 | 1 | |
| The rear head restraints in the 2011 ford fiesta create severe blind spots out from the rear of the car. these blind spots can only be managed by removing of both the left and right head restraints. this creates a safety hazard for passengers who do not know, or replace the head restraints in a rear collision. ford has addressed this issue in their 2012 models, by using a head restraint that folds down when not in use by a passenger. ford has failed to include this update to the 2011 year lineup. i live in a major urban area and have seen many of these cars driving around with either no head restraints present, or installed incorrectly. ford is charging $300+ per headrest mechanism. the part number is <611a08 i humbly request that the nhtsa please look into this matter. i was unfortunately in a hard rear end collision last winter and will attest to how well the head restraints work in crash conditions. thank you very much for your time. *tr | |||
| 08/14/2012 | 37100 | ||
| The rear seat head restraints in the 2011 ford fiesta create sizable blind spots when the driver looks out the back window. i must take the head restraints out and store them in the hatch in order to have an unobstructed view, and i must reinstall them when i have a passenger in the rear seat. since ford has fixed this problem in later model fiestas by installing folding head restraints, i urge ford to recall the 2011 fiestas in order to do the same. | |||
| 08/31/2010 | 0 | 1 | |
| Rear seat head rest causes severe blind spot. *tr | |||
| 04/13/2011 | 0 | 1 | |
| The rear head restraints in the 2011 ford fiesta create severe blind spots out from the rear of the car. these blind spots can only be managed by removing of both the left and right head restraints. this creates a safety hazard for passengers who do not know, or replace the head restraints in a rear collision. ford has addressed this issue in their 2012 models, by using a head restraint that folds down when not in use by a passenger. ford has failed to include this update to the 2011 year lineup. i live in a major urban area and have seen many of these cars driving around with either no head restraints present, or installed incorrectly. ford is charging $300+ per headrest mechanism. the part number is <611a08 i humbly request that the nhtsa please look into this matter. i was unfortunately in a hard rear end collision last winter and will attest to how well the head restraints work in crash conditions. thank you very much for your time. *tr | |||
| 04/13/2011 | 0 | ||
| The rear head restraints in the 2011 ford fiesta create severe blind spots out from the rear of the car. these blind spots can only be managed by removing of both the left and right head restraints. this creates a safety hazard for passengers who do not know, or replace the head restraints in a rear collision. ford has addressed this issue in their 2012 models, by using a head restraint that folds down when not in use by a passenger. ford has failed to include this update to the 2011 year lineup. i live in a major urban area and have seen many of these cars driving around with either no head restraints present, or installed incorrectly. ford is charging $300+ per headrest mechanism. the part number is <611a08 i humbly request that the nhtsa please look into this matter. i was unfortunately in a hard rear end collision last winter and will attest to how well the head restraints work in crash conditions. thank you very much for your time. | |||
| 09/19/2011 | 17000 | ||
| Tl* the contact owns a 2011 ford fiesta. the contact was driving approximately 35 mph and making a turn when she crashed into a covert. the air bags did deploy on impact and the contact sustained a fractured back as a result. the police were contacted and a report was filed. the contact was transported to the hospital via ambulance. the vehicle was towed to an independent mechanic where it was deemed as destroyed. the manufacturer was not made aware of the failure. the failure and current mileage was approximately 17,000. | |||
| 09/19/2011 | 17000 | ||
| Tl- the contact owns a 2011 ford fiesta. the contact was driving approximately 35 mph and making a turn when she crashed into a covert. the air bags did deploy on impact and the contact sustained a fractured back as a result. the police were contacted and a report was filed. the contact was transported to the hospital via ambulance. the vehicle was towed to an independent mechanic where it was deemed as destroyed. the manufacturer was not made aware of the failure. the failure and current mileage was approximately 17,000. kmj | |||
| 09/19/2011 | 17000 | ||
| Tl-the contact owns a 2011 ford fiesta. the contact stated that while driving approximately 35 mph and making a turn when she missed calculated the turn and went into a covert. the airbags did deploy on impact and the driver back was fractured due to the impact. the police were contacted and a report was available. the driver was transported to the hospital via ambulance. the vehicle was towed to an independent mechanic and they advised her that it was deemed destroyed. the manufacturer was not contacted. the failure and current mileages were approximately 17,000. tb | |||
| 05/27/2011 | 7000 | ||
| The head restrain on the ford fiesta 2011 that i have is very inconvenient in order for me to drive the car i have to remove the head restrain so my head can be in a upright position. when i keep the head retrain in place i have to lean my head forward when on the driving seat. this is not a convenient way for me the driver. there has not been any accident realed to thie head restrain from me besides neck ace. | |||
| 04/29/2011 | 499 | ||
| Rear seat backs will not lock in the upright position. therefor any heavy object in the trunk will become a projectile forcing the back seat down and the projectile into the back or head of a front seat driver or passenger in a sudden stop or front end collision. | |||
| 09/24/2009 | 6 | ||
| The new head reatraint position on the cars make it impossible for my wife to drive the car comfortably. she has short arms and legs, which require the seat to be forward and upright. the headrest in this position is places her head tiped down toward her chest. again, uncomfortable to drive. to get the seat where it needs to be to drive, and her looking straight out the windshield, the headrest needed to be removed and/or installed backwards. the backwards position is a safer option. a headrest without as much of a pitch forward is needed. her 2002 focus was no problem, but regretfully the headrests are not interchangable. | |||