Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SERVICE BRAKES, AIR | |||||
| 0710 | 11/28/2007 | 0710 | 10023294 | Certain 2005 through 2007 fwd and awd ford five hundred, freestyle and mercury montego vehicles - rear brake wear. also have an owner's letter. *nj updated 1/25/08. *nj | 11/08/2007 |
| SERVICE BRAKES, HYDRAULIC | |||||
| 0547 | 03/07/2005 | 10014650 | Thumping noise or roughness from rear brakes. *tt | 05/05/2005 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DIFFERENTIAL PROPORTIONAL VALVE | |||||
| 08-4-11 | 03/01/2008 | 10024829 | Traction control lamp on--no dtc's present, or dtc p1889 in differential electronic module (dem). *nj | 05/30/2008 | |
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||||
| 0759 | 10021463 | Rear brake drag, noise, dust, and/or premature pad wear. *kb | 04/27/2007 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, AIR | |||
| 03/02/2011 | 47000 | ||
| I own a 2005 ford 500. i have had to have the right passenger front ball joint tightened several times. the local ford dealer does not what is causing this issue. the ball joint becomes loose cause the front end to come out of alignment and will jerk the car across the highway. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 09/03/2007 | 76400 | ||
| Tl-the contact owns a 2005 ford five hundred. the contact was driving approximately 2 mph in the driveway. when pressure was applied to the brake pedal, a loud grinding noise sounded. the vehicle was taken to the dealer for diagnosis; and the brake lining kit was replaced under a voluntary recall issued by the manufacturer. the identical failure occurred three years later. the vehicle was taken to the dealer where the rotors and brake lining kit were replaced. the failure mileage was 76,400. js | |||
| 09/03/2007 | |||
| Tl-the contact owns a 2005 ford five hundred. while driving at approximately 5 mph pressure was applied to the brake pedal and she could hear squeaking coming from the brakes. the failure began to occur a majority of the time pressure was applied to the brake pedal. she was notified by the manufacturer of an unknown brake recall so the vehicle was taken to an authorized dealer where it was repaired. the failure continues. while parked she opened the front passenger side door and noticed water was leaking from the bottom of the door panel. the vehicle was never taken to be examined for the cause of failure but she installed window rain guards on all four windows. the failure continues. while driving at approximately 35 mph she could feel shaking in the steering wheel. the vehicle was taken to an independent mechanic where the oem motor mount and bracket were replaced. the failure has not recurred. she also stated that while parked she turned on the air conditioner but there was only minor air flow coming from the vents. the vehicle was taken to an independent mechanic where a new compressor and expansion valve were installed. the failure has not recurred. the failure mileage was unknown and the current mileage was 80,000. sm. | |||
| 02/23/2009 | 83235 | 1 | |
| I recently took my car in for an oil change and tire rotation only to be advised that i needed rear brake rotors, rear brake pads and brake fluid flush. this is the third time i've replaced the brakes on this vehicle. the vehicle has approx. 83,000 miles on it and i live in the suburbs. i argue with the service tech's every time they insist that the brakes need to be replaced. i can't believe that a car can go through so many brakes in such a short period of time. *tr | |||
| 09/29/2008 | 42469 | 1 | |
| 2005 ford 500 rear brake problem. at 42,469 miles a grinding noise came from the rear of the car. both rear rotors and pads were damaged and needed to be replaced. the front brakes were not worn. ford does not pay to correct this which is evidently a design problem. *tr | |||
| 04/27/2008 | 38800 | 1 | |
| Rear brakes excessive wear. *tr | |||
| 05/01/2007 | 1 | 04/01/2005 | |
| My wife received a notice from ford about a possible safety problem with the rear brakes. the notice was received after the repairs were made and we paid for them. *jb | |||
| 03/01/2007 | 19500 | 1 | 07/30/2005 |
| Tl*the contact owns a 2005 ford five hundred. the contact had to replace the rear brakes on his vehicle. he found it to be unusual since the vehicle is front wheel drive and only had 19,500 miles. the mechanic at the dealer stated that they were receiving several complaints regarding the brakes for that make of vehicle. the current mileage is 20,500 and failure mileage was 19,500. | |||
| 02/12/2007 | 17736 | 1 | 05/01/2005 |
| Tl*the contact owns a 2005 ford five hundred. while driving 55 mph, the contact heard a noise and pulled into a parking lot. she attempted to drive but was unable to because the rear brakes locked and ruined the rotors. the vehicle was towed to the dealer and was repaired. the current mileage is 19,000 and failure mileage was 17,736. the consumer has provided a copy of the invoice. updated 05/21/07 *tr | |||
| 11/17/2006 | 29976 | 2 | 04/17/2005 |
| Subject: excessive rear brake wear on 2005 ford five hundred. new car was purchased from local ford dealership on april 17, 2005. rear brake pads were replaced and rotors turned by ford dealership on april 13, 2006 at 29,976 miles. ford dealership replaced the rear brake pads and rotors on nov. 17, 2006 at 46,691 miles. why did the ford factory rear brake pads/rotors get 29,976 miles and ford dealership installed rear brake pad/rotors get only 16,715 miles? pads front: ford factory installed still on car with 46,691 miles: left front: outside 6mm thick inside 8mm thick right front: outside 6 mm thick inside 8 mm thick pads rear: ford dealership installed new 0 miles left rear: outside 8 mm thick inside 10 mm thick right rear: outside 8mm thick inside 10 mm thick ford recommended replacement of brake pads is less than 3 mm. the front pads are 6 inches long and the rear pads are only 2 inches long. why are the rear pads only 1/3 the size of the front pads? the rear wheel rims are always black with excessive brake dust. the front wheel rims have very little brake dust. the rear wheels when jacked up and spun by hand seem to drag on the pads/rotors. other cars i have will spin by hand 8 to 10 seconds. the ford 500 will spin only 3 seconds. is it possible the emergency brakes are the problem for this drag and wear? the ford dealer is helpful, but ford warranty is only 18,000 miles/12 months on factory installed brakes, and 12,000/12 months on ford dealership installed brakes. i have filed a complaint with the ford motor co. customer relationship center. their answer was that there are no brake problems. ford dealership checked with the ford factory tech and again no brake problems. nhtsa web site has 11 complaints like mine. how can ford corp and the ford dealership tell me there are no rear brake problems with my 2005 ford five hundred. *jb | |||
| 11/22/2006 | 27000 | 3 | 02/01/2005 |
| Dt*: the contact stated while attempting to put the vehicle in reverse, the rear rotors made a grinding noise with no prior warning. the vehicle was taken to an independent repair shop, who replaced the rotors due to brake pad damage. the vehicle was taken to the local dealer who stated there was a service bulletin advisory in regards to this matter # 10014650 about the service brakes, hydraulic. the vehicle was on its third set of brake pads. | |||
| 09/15/2006 | 53000 | 2 | |
| I have had my rear brakes on my ford 500 changed twice. vehicle had 53,000 miles on when second brake job was done. dealership stated they are see the rear brakes go about every 20,000 miles. heavy brake dust and heat around brakes are also a concern. *nm | |||
| 09/22/2006 | 35000 | 5 | 09/23/2005 |
| Brand new 2005 ford 500 purchased on september 24 2005 began at 15000 miles with brake problems. same problem occurred at 30,000 miles. my job is 100% sales and my car is my only revenue provider. at 35,000 car showing problems when hitting the gas, it would not run. at 39,000 miles an electric short circuit. at 39,000 i asked the dealer to recheck the whole car that it was showing transmission and brake problems. at 43,000 miles now is sitting in the ford dealer where i purchased at since last friday sept 22,2006. the ford dealer mechanical director was inside the car and me test driving it, and could not believe the problems with the transmission. his words were' if this was my car i would not be sitting in it, it's a risk to anyone's life today, ford informed me that they have to bring the transmission down and open it. they ask me every time to sign in acceptance they will pay for everything. it is being reported to consumer affairs department tomorrow, i have notified the bank who gave me the loan. this does not include all the car rental expenditures i've had to incur in addition to constant repairs prior to car reaching 1 year. *jb | |||
| 06/15/2006 | 51000 | 1 | 04/14/2005 |
| My 2005 ford five-hundred. it does have 56,000 miles but almost all are interstate miles. rear passenger brake is scraping badly and even making noise going down the road. i suspect a failed system and the pad's on the rotor all the time. kayser ford in madison tried to sell me entirely new rear brakes for $400. that's ridiculous. i don't ride the brake. why are the front brakes okay and the rears gone already on a 2005??? i suspect a defect. i want it fixed without being gouged. *nm | |||
| 06/08/2006 | 34000 | 1 | 03/25/2005 |
| Excessive rear brake wear. rear brakes wore before the front. *jb | |||
| 04/30/2006 | 15500 | 1 | 07/30/2005 |
| Dt*: the contact stated while at a stop with the brake pedal depressed, the pedal went completely to the floor without warning. the failure does not affect the performance of the brakes and the vehicle continues to stop within a reasonable distance. the dealer has replaced the master cylinder, the abs sensor, and has bled the brakes four times in an attempt to remedy the problem. although the problem is not as severe or as often, it still occurs intermittently. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 01/29/2008 | 44444 | 1 | 09/28/2005 |
| Purchased my 500 9/05 it only had 5 miles on it. 6 months later loud explosion in engine which began to leak some sort of fluid got the car towed to dealer purchased was told a/c leaking oil and they had to replace the manifold i wasn't even using the a/c was march!!! my dash console had to be replaced since it was defective and the computer also had to be reprogrammed since the car wouldn't start in 30 degree weather this happened in jan06......my fuel straps were replaced due to recall and my door locks were replaced due to recall and i had 22k miles when the back brakes began making a terrible grinding noise when backing up took to dealer said that although car is under warranty brakes are under wear and tear and would not be covered now which didn't make any sense since the front brakes were good how could back brakes go bad before front brakes unless you only drive your car in reverse????? i paid the $400 to fix since was informed 500 rotors cant be turned ever will always have to purchase new ones......then 6 months later brakes were recalled and i did request refund which i did receive. however i now have 44k no longer have warranty since expired and i didn't buy extended warranty brought car in to ford since transmission light was turning on and off along with the traction control light then had trans censor replaced was told that was problem then 2 days later light still turning on and car will not reverse took into dealer again was told trans axle broke in half and need new trans which costs $5300 car is only work 9k!!!! ford company said they will offer assistance only of 3k since out of warranty they also informed me that had i purchased the extended warranty i would only be paying $100 nothing like throwing that in your face. i have no choice but to pay it need a car and am a single parent of 2. also back doors trim is coming apart passenger since is completely rotted out. *tr | |||
| 01/05/2007 | 15015 | 1 | 09/30/2005 |
| Tl* - the contact owns a 2005 ford five hundred. the contact stated when the vehicle was parked for an extended period the brake pads fail when restarting the vehicle. the vehicle had been parked for eleven days when the incident occurred. the contact was driving 65 mph and could hear the sound of metal grinding on metal when attempting to apply the brakes, it was also very difficult to stop the vehicle. ford agrees that the incident occurred due to premature wear on the vehicle. the dealer stated the contact was liable for the repair cost. the contact maintained thiswas not a wear issue instead itwas a safety/failure issue. ford refused to reimburse the contact, but advised the contact it was unsafe to drive the vehicle. ford redesigned the brake pads due to this incident. ford stated rust appears on the brake pads after being parked for an extended time. the contact's vehicle was inspected prior to the incident and there was no evidence of brake problems at the time. the contact referenced ford bulletin # 06-22-17. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS | |||
| 05/10/2007 | 38585 | 1 | 05/06/2005 |
| Tl*the contact owns a 2005 ford five hundred. on march 26, 2007, the contact had the rear brakes on his vehicle checked and was told by the mechanic that the brakes were in good condition. on may 10, 2007, the brakes began to fail. while driving 35 mph under normal conditions, the contact heard the rear brakes grinding metal to metal. the contact took the vehicle to the dealer who replaced the rear rotors and brake pads. the contact has the rear rotors to show the unusual wear. the contact also has the repair orders from both repairs. the engine size was unknown. the current and failure mileages were 38,585. the dealer stated that the recall for this car was performed on the latch of the door for this vehicle. updated 06/06/07 *tr | |||
| 06/15/2005 | 3500 | 6 | 03/28/2005 |
| Continuation of suspension and brake problems after last filing with nhtsa. braking in wet weather, descending steep grade, car pulls and fades. 2 days after longmont ford had car for 6 days and returned it with clean bill of health. omera ford diagnosed brake and transmission programming problems and once again turned down rear rotors to very close to minimum specifications. consumer report jan 2005 reports similar issues with braking, auto-week may-16-2005 reports brake fade and stability problems in their test track report. this is a first model year car for ford which is based off of a modified volvo design of under-carriage. the vehicle is now parked with an affidavit of non use on it because of the number of incidents and repairs that have occurred on rear suspension and brakes. ford at arbitration maintained that in late july there were more tsb's issued for the 2005 ford 500, but i am unable to find same on nhtsa website. with the number of independent trade and consumer publications that site the same issues that i am having with this car, i petition nhtsa to pull some of these early model cars and subject them to suspension and braking test as stated in nhtsa 99.6583-1 consumer braking information initiative, aberdeen test center fall 1998. *jb | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 04/10/2007 | 22137 | 1 | 08/30/2005 |
| The ford five hundred had rear brake pad and rotor failures after only 22,137 miles. this required replacing the pads and rotors at my expense. my last car required new brakes at 53,000 miles. in addition only the rear brakes were warn out. the front pads were still okay. in my opinion this was clearly either a design failure or a materials failure. i contacted ford, and was told that brakes were a wear item, and they will do nothing. from the number of cases of this type failure on the ford five hundred and the mercury montego, on this web site i would think an investigation would be started. *ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 03/25/2005 | 4 | 03/04/2005 | |
| Ford five hundred 2005 with brake failure, defective radio, driver side window regulator replaced twice. *** no answer required*** *ts there was a noise in the rear end of the vehicle, the left rear brake caliper at the piston seal was leaking. *jb | |||
| 04/25/2005 | |||
| I noticed shimmy in front end while applying brakes, and grinding noise from right rear at the same time.there was a squeak in the rear suspension going over the slightest bumps. the car had 1443 miles on it. i took it to the dealer and left it for the day. their response was, customer states vibration when braking, test drove and resurfaced front rotors. customer states right rear brake grabs, test drove and could not duplicate customers concern at this time. customer states there is a squeak noise going over bumps, seems to be coming from the rear. per ssm18479, ford engineering is looking into this concern, we have applied krytox grease to suspension. the 2nd visit to the dealership, 3429 miles on car, it had a hesitation when accelerating, still having right rear brake grinding, extremely excessive brake dust on right rear wheel. dealer response, customer states there is a hesitation on acceleration, test drove to verify concern/vehicle did hesitate on rolling take off. diag. system and found no codes/checked pidsall ok checked oasis and found tsb 05 11 08 performed tsb reprogrammed pcm/tcm, rechecked, all ok. customer states right rear brakes seem to be dragging, excessive dust. checked right rear brake for sticking/checked ebrake system and found working ok/checked brake caliper for binding and caliper slides and pad slides, all ok. could not duplicate customers concern at this time. the car has 4700 miles on it now, still has extremely heavy brake dust on the right rear wheel, still feels and sounds like it is grinding, still no satisfaction with dealer's response that there is nothing wrong with right rear wheel/brake system. | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 11/25/2007 | 1 | ||
| I own a 2005 ford five hundred. when i took the car for oil change maintenance on 11/25 and to have the tires rotated and aligned, the mechanic said the rear brakes on the vehicle were 95% worn, and should be replaced in short order. this is unusual since the vehicle is front wheel drive and only had 21,300 miles. the mechanic at the dealer stated that they were receiving several complaints regarding the brakes for that make of vehicle. *tr | |||
| 04/17/2007 | 1 | 10/03/2005 | |
| I purchased a 2005 ford 500 new in september 2005. on april 17, 2007, 20 months i took it to the ford dealer for a routine oil change and the 16,000 mile check up and i was told it needed new rear brakes. there was absolutely no reason why rear brakes should be required since i drive very little, and i took extremely good car of the vehicles. i own two other cars. this appeared to be a manufacturing or an engineering flaw. i was surprised on how quickly the ford dealer knew to look at the brakes for problems. they must be doing this on a regular basis. i called ford, and they said that the warranty on the brakes was only for 12 months, very convenient. nhtsa should start an investigation giving the number of complaints on this problem.ak | |||
| 04/10/2007 | 22137 | 1 | 08/30/2005 |
| The ford five hundred had rear brake pad and rotor failures after only 22,137 miles. this required replacing the pads and rotors at my expense. my last car required new brakes at 53,000 miles. in addition only the rear brakes were warn out. the front pads were still okay. in my opinion this was clearly either a design failure or a materials failure. i contacted ford, and was told that brakes were a wear item, and they will do nothing. from the number of cases of this type failure on the ford five hundred and the mercury montego, on this web site i would think an investigation would be started. *ak | |||
| 01/13/2007 | 1 | 01/04/2006 | |
| Took my 2005 ford five hundred in for an oil change and tire rotation (17k miles), 12 months old. was called by the ford dealer service manger and told i needed rear brake pads asap!. i question how a car that has only been owned for 12 months need brakes (and only rear ones!). told ford knows of the problem and resigned the pads, but i would have to pay $250 for the brake job (i declined). multiple contacts (via email) to ford hqts. have been a waste of time. no response to the problem, no attempt to resolve the issue. *nm | |||
| 01/15/2007 | 34900 | 1 | 03/09/2006 |
| Tl* - the contact has a 2005 ford 500 with an odometer reading of 34900 miles and his rear break pads have worn out. the contact heard a grinding noise coming from the rear of the vehicle and found that his rear break pads are grinding into the rotors, but his front break pads are less than half way warn. the contact stated that there is service bulletin (06-22-17) from ford which states that defective materials used on the rear break pads. the contact took the vehicle to the dealer (webster dudley lincoln mercury) and they stated that he was not covered by ford and he would have to pay for the repair. the contact also called ford and stated that it is a wear item and is no longer covered. *nm | |||
| 11/14/2006 | 22900 | 1 | 08/01/2005 |
| I purchased a 2005 ford 500 new in july 2005. i had it serviced by the book at my dealership. on nov 14,2006 i took it in for a routine oil change and the 22,000 mile check up. i was told it needed new rear brakes and rotors. since 75% of these miles are all highway miles (very little braking), there is absolutely no reason why rear brakes should be required....and certainly no excuse for the rotors needing replaced. since i take extremely good car of my vehicles, including washing it by hand, i have noticed since i bought it that the rear wheels are always black with brake dust. the front wheels are typically clean. that must mean the rear wheels are doing most of the work. this is without a doubt an engineering issue. also, having visited the nhtsa website, it is littered with complaints from other ford 500 owners experiencing the exact same problem. and via their reports, a denial by ford that there is not problem. (wonder why they are on the ropes as a car maker???) i chatted with the service advisor to no avail. i plan on going higher....wish me luck. on the other hand, i present to between 15 and 20 thousand individuals each year across the country talking about integrity and customer service. ford is about to learn the true meaning of the term customer terrorist. i can assure them that i will get my money's worth a couple of hundred times over. maybe you should wish them luck...they are going to need it. *nm | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 10/27/2007 | 1 | ||
| 2005 ford five hundred rear brakes worn at 14,000 miles. scrapping sounds were coming from the rear of vehicle, taken to dealer, told 15 days to get parts. 1 month later went to dealer, told parts available feb 2008, told to repair vehicle on my own and would be reimbursed. called ford, told to go ahead. found parts and had vehicle repaired (new pads and rotors - $192.00), later in the afternoon dealer calls, parts have magically appeared, dealer told car is repaired. both ford and dealer refuse to reimburse. this seems to be a problem with the vehicle and ford will not own up to it. the rear wheels up to the time of scrapping sounds showed excessive brake dust vs the front which showed almost no dust. both ford and the dealership dismissed the reimbursement saying repair was offered, where were the parts that just appeared out of thin air when the were supposed to be received in feb 2008? this is a safety issue that ford is ignoring. guess i will never buy a ford again if this is the way they treat a customer. *tr | |||
| 04/01/2007 | 39000 | 1 | 12/01/2004 |
| Tl*the contact owns a 2005 ford five hundred. the contact stated that the vehicle's two rear rotors have failed. she had both of them replaced along with the brake pads. the dealer stated that there was a groove in the rear rotors due to a design flaw that ford has just recently noticed in the ford five hundreds and freestyles. the contact heard a loud grinding noise when driving in reverse. ford stated that the vendor of the parts is for the failure. the contact also notified the better business bureau. the engine size was unknown. the current mileage is 40,400 and failure mileage was 39,000. | |||
| 04/10/2007 | 22137 | 1 | 08/30/2005 |
| The ford five hundred had rear brake pad and rotor failures after only 22,137 miles. this required replacing the pads and rotors at my expense. my last car required new brakes at 53,000 miles. in addition only the rear brakes were warn out. the front pads were still okay. in my opinion this was clearly either a design failure or a materials failure. i contacted ford, and was told that brakes were a wear item, and they will do nothing. from the number of cases of this type failure on the ford five hundred and the mercury montego, on this web site i would think an investigation would be started. *ak | |||
| 04/10/2007 | 20024 | 2 | 02/06/2006 |
| Tl* - the contact owns a 2005 ford five hundred with a current mileage of 29,345 miles. after driving the vehicle for 191 miles the contact heard a thumping noise coming from the rear brakes. she took the vehicle to the dealer, and was told that there was corrosion between the brake pads and rotors. both rear brakes were replaced. the contact drove the vehicle for another 9,319 miles. when the contact took the vehicle to the dealer for routine maintenance she was told that the rear brakes were 90% corroded. the contact replaced the brakes. the contact called ford, and was told not to use the brakes as frequently. *ak the consumer states door latch freezes at times, dealer performed recall on vehicle. update 05/04/07*tr | |||
| 03/01/2007 | 1 | 03/28/2005 | |
| 2005 ford five hundred customer states that the vehicle is a lemon and that the brakes needs to be recalled**nar**cc the rear rotors were machined. *jb | |||
| 03/26/2007 | 19619 | 1 | 05/10/2005 |
| Tl*the contact owns a 2005 ford five hundred. the vehicle was taken to dealer for routine maintenance on march 26, 2007. the contact believes there was a defect with the brake rotors and rear brakes. the current and failure mileage were 19600.*ak the consumer took the vehicle to dealer and the dealer fixed the rear brakes and rotors. consumer is concerned that there was no indication that the rear brakes and rotors were worn and states that poses a safety issue. *4/17tr | |||
| 11/07/2006 | 32000 | 2 | 07/16/2005 |
| I purchased a 2005 ford five hundred in july 2005. i had noticed immediately that a large amount of black brake dust accumulated on the rear wheels. this vehicle is driven 80 to 90 percent of the time on the highway with minimal braking. at 6000 miles i noticed a grinding noise coming from the rear wheels. i took the vehicle to the dealer where i purchased the car and they told me that the rear brake pads had worn out and ruined the rotors. they replaced the rotors and brakes on warranty. at 32,000 miles during a routine maintenance the shop mechanic told me that the rear brakes were gone. i returned the vehicle to the dealer where i had purchased the car and had completed the last brake replacement and asked them if premature rear brake wear was a problem with the 500 hundred. they did not respond. i asked them if they thought it unusual for the brakes to wear out twice in 32,000 miles? i told them that all of my other vehicles which wear/are driven in similar conditions usually do not need a brake replacement until they are at 80,000 miles or more? they told me that it all depends on the my driving habits. i do not drive any differently now that i have over the past 25 years. they told me on this second visit for a brake problem that they would have to charge me to inspect the brakes and if they did not find a mechanical problem, i would have to pay for the repairs. they came back to me and said that the rear calipers were sticking. i don't believe that was the problem. the rear rotors and pads were replace again. for some reason twice now the rear brakes are failing long before the front brake pads have event 25% of their wear gone. it appears that the rear brakes are doing most of the braking and the front are doing little. this may cause a safety problem . *jb | |||
| 12/05/2006 | 18000 | 1 | |
| I took my 2005 ford 500 with 18,000 miles to the dealer for a noise in the back of the car and after replacing the strut under warranty to take care of the noise, i was told that the car needed new rear brakes and rotors. there is absolutely no reason why rear brakes should be required and certainly no excuse for the rotors needed to be replaced when the vehicle only have 18,000 miles and the front brakes are fine. it is clear that this vehicle has a design problem since the rear brake wheels are doing most of the work. this is a serious safety issue that needs to be address by ford and nhtsa. *jb | |||
| 11/14/2006 | 22900 | 1 | 08/01/2005 |
| I purchased a 2005 ford 500 new in july 2005. i had it serviced by the book at my dealership. on nov 14,2006 i took it in for a routine oil change and the 22,000 mile check up. i was told it needed new rear brakes and rotors. since 75% of these miles are all highway miles (very little braking), there is absolutely no reason why rear brakes should be required....and certainly no excuse for the rotors needing replaced. since i take extremely good car of my vehicles, including washing it by hand, i have noticed since i bought it that the rear wheels are always black with brake dust. the front wheels are typically clean. that must mean the rear wheels are doing most of the work. this is without a doubt an engineering issue. also, having visited the nhtsa website, it is littered with complaints from other ford 500 owners experiencing the exact same problem. and via their reports, a denial by ford that there is not problem. (wonder why they are on the ropes as a car maker???) i chatted with the service advisor to no avail. i plan on going higher....wish me luck. on the other hand, i present to between 15 and 20 thousand individuals each year across the country talking about integrity and customer service. ford is about to learn the true meaning of the term customer terrorist. i can assure them that i will get my money's worth a couple of hundred times over. maybe you should wish them luck...they are going to need it. *nm | |||
| 10/10/2006 | 714 | 8 | 03/28/2005 |
| 2005 ford 500 robin marshall ford motor company executive offices form letter states that fords review indicates that the previous decision provided by ford motor company is appropriate dated oct 3 2006 as i was watching cnn news about recall 06v383000 and ford # 06s45 of sept 28 2006. purchased march 28 2005 and as previously reported numerous suspension and braking problems. odi id number : 10123895 - odi id number : 10135289 and numerous communications with ford they finally had dave munn ford rep have the car towed to omeara ford for an inspection. the vehicle has been sitting for 15 months with a colorado affidavit of non use for safety related issues, after omeara ford ground down the rear rotors to within 1/1000 of minimum and braking issues continued . i had a heart attack and 5 way bypass and cannot take the stress this vehicle has put me under. i consider the car unsafe to drive. fords inspection was a sham, as omeara ford's service ticket indicates no mileage in and 5000 miles out but the car has 4190 miles on it today. the service ticket indicates no-trouble found plus the rotors were still rusty when the car arrived back at my residence. even braking and straight tracking on the road with this car has always been an issue. *jb | |||
| 09/15/2005 | 800 | 1 | 08/01/2005 |
| Dt: the parking brake in the rear wheel area did not release properly. the contact noticed the problem in the middle of september 2005. he could smell a hot odor inside of the vehicle. the wheels were aluminum, and the rear wheels were black from brake lining dust. the contact took vehicle to a dealership twice. they were unable to find the cause of the problem with the parking brake. the contact will be taking the vehicle to deale r again. the contact noticed groves forming on the brake rotors. *ak updated 11/29/05. *jb | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM | |||
| 03/26/2007 | 19619 | 1 | 05/10/2005 |
| Tl*the contact owns a 2005 ford five hundred. the vehicle was taken to dealer for routine maintenance on march 26, 2007. the contact believes there was a defect with the brake rotors and rear brakes. the current and failure mileage were 19600.*ak the consumer took the vehicle to dealer and the dealer fixed the rear brakes and rotors. consumer is concerned that there was no indication that the rear brakes and rotors were worn and states that poses a safety issue. *4/17tr | |||