Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 11/01/2012 | 101000 | ||
| Tl* the contact owns a 2007 ford five hundred. the contact stated that while driving between 25 to 65 mph, the interior lighting and instrument panel lights suddenly failed. the vehicle was taken to an independent mechanic where it was found that the software needed to be reprogrammed and the battery needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was not contacted. the failure mileage was approximately 101,000. the current mileage was approximately 109,000. | |||
| 11/01/2012 | 101000 | ||
| Tl- the contact owns a 2007 ford five hundred. the contact stated that while driving between 25 to 65 mph, the interior lighting and instrument panel lights suddenly failed. the vehicle was taken to an independent mechanic where it was found that the software needed to be reprogrammed and the battery needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was not contacted. the failure mileage was approximately 101,000. the current mileage was approximately 109,000. mah | |||
| 11/01/2012 | 101000 | ||
| Tl-the contact owns a 2007 ford five hundred. the contact stated that while driving approximately 25 to 65 mph the interior lighting and the instrumental panel blacks out without any warning. the vehicle was taken to an independent mechanic. after diagnosis they advised him that they would reprogram the software and change the battery. the vehicle was repaired for the software re-programming and the battery. after having the repairs completed the failure re occurred. the manufacturer was not contacted. the failure mileage was approximately 101,000. the current mileage was approximately 109,000. tb | |||
| 04/29/2011 | 55000 | 1 | |
| The vehicle surges/lunges forward/backward when going from park to reverse/drive without any gas being applied. when brake is applied the vehicle still doesn't stop and i have no control of the car when it happens. the car mainly does it when the air condition is on, but will do it other times as well. the car has shut off twice while driving with the wrench light appearing on the instrument cluster. when i tried to restart the car it shut off again. when i turned the air conditioning off the car stopped shutting off. this is very dangerous and should be recalled by ford, before someone gets seriously hurt. i'm having to pay out $800 for a part that has been reported by thousands of other ford owners. ford needs to recall this part. *tr | |||
| 04/29/2011 | 55000 | ||
| The vehicle surges/lunges forward/backward when going from park to reverse/drive without any gas being applied. when brake is applied the vehicle still doesn't stop and i have no control of the car when it happens. the car mainly does it when the air condition is on, but will do it other times as well. the car has shut off twice while driving with the wrench light appearing on the instrument cluster. when i tried to restart the car it shut off again. when i turned the air conditioning off the car stopped shutting off. this is very dangerous and should be recalled by ford, before someone gets seriously hurt. i'm having to pay out $800 for a part that has been reported by thousands of other ford owners. ford needs to recall this part. | |||
| 08/11/2007 | 1000 | ||
| Since my vehicle was new i have complained to the dealership, and online, that the optional brake and accelerator pedal height adjustment rocker switch is wired improperly. that is, wired in reverse. the mounted switch clearly depicts a foot over a pedal in the center with an arrow pointing 'up' at the top of the switch and an arrow pointing 'down' at the bottom of the switch. this controls the height adjustment of both pedals from the floor and is designed to place the pedals within reach of the operator. on several occassions members of my family have depressed this switch while in motion pushing the top portion of the rocker switch assuming the pedals would rise 'up' as indicated by the arrows on the switch. wrong!! pressing the switch in the upward position 'lowers' the pedals to the floor, while pressing the lower portion of the switch, with the arrow pointing 'down', actually raises the pedals up, closer to the operator. after pressing the switch several times in the up position and believing the pedals were at their maximum height, several of the drivers in the house whom have short legs, were immediately paniced and desperately began trying to compensate by readjusting the seat to be within reach of the brake! a scary and dangerous condition while the vehicle is in motion! if ford refuses to simply reverse the operation of the switch, maybe a safety interlock could be devised to prevent operation while the vehicle is in gear. | |||
| 05/10/2011 | 23030 | ||
| Tl-the contact owns a 2007 ford five hundred. the contact stated that the traction control warning light was constantly illuminated. the vehicle was taken to the dealer who performed a diagnostic but there were no failure codes generated. the contact stated that the failure recurred intermittently. the vehicle would be taken back to the dealer for diagnostics but the dealer was never able to locate the cause of failure. the vehicle was not repaired. the manufacturer was contacted and advised the contact to take the vehicle back to the dealer for possible repairs and answers to any further questions. the vehicle was not repaired. the failure mileage was 23,030. kmj | |||
| 05/10/2011 | 23030 | ||
| Tl-the contact owns a 2007 ford five hundred. the contact stated the traction control light illiminates constantly. the vehicle was taken to the dealer who ran a diagnostic test and each time the contact has to pay $100. he was also told there are no codes showing the failure. the manufacturer was notified who stated he should take the vehicle back to the dealer for them to service, repair and answer his questions. the vehicle was not repaired. the failure mileage was 23,030. mw | |||
| 09/05/2011 | 85000 | ||
| Tl* the contact owns a 2007 ford five hundred. the contact stated that the alternator was using most of the vehicle power and causing the battery to fail. the contact had to purchase two batteries in a one month period as a result of the failure. the vehicle was taken to the dealer who advised that they could not repair the vehicle. the manufacturer was notified of the failure who offered no assistance. the failure mileage was 85,000. | |||
| 06/10/2010 | 49226 | ||
| Tl- the contact owns a 2007 ford five hundred. the contact stated that the vehicle received repairs for an intermittent loss of communication between the trans control and the onboard computer. after repairs, the contact stated that the vehicle would abnormally accelerate sporadically. the vehicle was taken back to the dealer where the dealer was unable to diagnose the exact cause of failure. the dealer then updated the pcm and made no further repairs. the manufacturer was made aware of the failure. the failure mileage was 49,226, and the current mileage was 43,623. kmj | |||
| 06/10/2010 | 49226 | ||
| Tl- the contact owns a 2007 ford five hundred. the contact stated the vehicle unexpectantly accelerates when foot is not depressed on either acceleration pedal or brake. the contact stated the failure did not start occurring until after the vehicle was taken to the dealer for service. the diagnosis then was stated as trans control intermittent control loss of communication with on board computer. the vehicle was taken back to dealer to have the current failure diagnosed, but diagnosis was unknown, however the dealer updated the pcm. the vehicle was not repaired, and the manufacturer was contacted. the failure mileage was 49,226, and the current mileage was 43,623. rds | |||
| 05/20/2011 | 59859 | ||
| 2007 ford 500 car surges in drive and reverse. when backing out of parking places car motor races and car surges 3 to 4 feet. so far we have not hit anyone. | |||
| 03/01/2010 | 65000 | ||
| Car: 2007 ford 500 limited. moving shift lever from park to reverse or to drive, after about 1 second the car lurches forward or backward. i keep the brake locked down when changing gears for several seconds until i'm sure it won't jump.this is dangerous. when this first started happening, i almost ran over someone in a parking lot as i wanted to back out of a parking spot. i took this in for service and mentioned it to the service manager. as he drove the car around to the back, he said he noticed it too and asked the transmission man to look it over. since i was having the transmission oil changed, he thought it might be related to old fluid. (car had about 70k miles at the time). its about 5k miles since the service and the caris as bad or worse than it has ever been. i believe the problem is related to the computer getting a wrong signal from one of the throttle sensors and causing the engine to surge. dealer said he had not seen the problem before and didn't know what to do. the problem is still occurring but since only my wife and i drive the car, we are compensating by holding the brake for several seconds after moving the shift lever. i hope you can identify the problem and let me know or have ford put out a safety recall and a fix for the problem. thanks | |||
| 11/12/2007 | 1 | ||
| Failure of the heating element for driver's side seat. dealership tested and found heating element has intermittent fault. repaired with ford parts, under warranty on 11-12-07. heating element for driver's side seat failed again 2-12-09. brought into dealership and was told the part is not covered under warranty. at the cost of approximately $679, did not have seat fixed. *tr | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 01/07/2007 | 11400 | 2 | 10/25/2006 |
| Tl* the contact owns a 2007 ford five hundred. the vehicle sustained damage during a tornado. after having the vehicle repaired the battery and the oil light illuminated. the oil levels in the vehicle were normal. the vehicle was currently being diagnosed by the dealer. the current and failure mileage was 11,090. *ak | |||