Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 07/02/2012 | 45000 | ||
| Was driving down the freeway-no rain or inclement weather. at 70mph had total loss of power (no lights, no power steering, nothing) with no previous warning. able to get to side of road without incident. car restarted and had no further problems. i immediately called my ford dealer and had the car serviced after we returned home from vacation. i also had this happen during my first week of ownership of the car about oct, 20 when i lost total power again, but at a much lower speed (30mph) i also called ford and had my car serviced after this. | |||
| 07/05/2012 | 25000 | ||
| There were two occurrences. on 7/5/12, the flex was parked but still running, we raised the rear door/tailgate to remove items from the flex. one of my 4 year old daughters stood near the back bumper area and received a burn to her leg from one of the exhaust pipes creating a c shape imprint of the tailpipe opening. this was witnessed by a hotel employee. the adult leaned in to the vehicle many times, but did not burn. on 7/6/12, the flex was parked and not running. again, the back door/tailgate was raised and we were getting items out of the vehicle and getting ready for our event. even after warning (of the tailpipe), the same 4 year old managed to receive another burn to the same leg from the exhaust/tail pipe. | |||
| 05/03/2011 | 3500 | ||
| The exhaust muffler holding hook is severly rusted. part was replaced by the dealer in 05/03/11. replaced part is severly rusted again. vehicle has 7500 miles only. the vehicle is driven to a minimum during the winter months. this is a potential hazard since the mufler could fall off the car while driving due to execive rust of the supports. | |||
| 06/09/2011 | 70 | ||
| Tl- the contact owns a 2011 ford flex. while driving approximately 70 mph with the air conditioner activated the contact noticed a smell similar to petroleum tar coming from the vents. the vehicle was taken to the dealer. the technician was unable to diagnose the failure. the contact tested the interior of the vehicle with a carbon monoxide tester and the level of carbon monoxide increased while accelerating. a test was also performed with the fire department carbon monoxide reader and the level increased. the vehicle was not repaired. the approximate failure mileage was 50. rvk | |||
| 06/09/2011 | 70 | ||
| Tl- the contact owns a 2011 ford flex. while driving at approximately 70 mph with the air conditioner activated the contact noticed a smell similar to petroleum tar coming from the vents. the vehicle was taken to the dealer. the technician were unable to diagnose the failure. the contact tested the interior of the vehicle with a carbon monoxide tester and the level of carbon monoxide went up while accelerating. also, the vehicle was tested with the fire departments carbon monoxide reader and the level went up. the vehicle was not repaired. the approximate failure mileage was 50. ds | |||
| 10/09/2010 | 40 | ||
| Car shut off completely while driving. it has happened twice once on the highway and once on a reesidential street while making a left hand turn both times power steeering was gone.took car to dealer and they cannot find anything because it did not leave a signature.the car has been in the dealership shop for two weeks now. | |||