Consumer Complaints


Fail datemilesoccurencesPurchase date
BRAKES
06/26/201234500
 Took car to tire merchant to replace tires. they reported to me a problem with right rear brake. piston is fully retracted out, and brake pads have abnormal wear relative to others on car. suggested that i contact dealer for replacement of brake caliper. also reported that they contacted napa, and were told that napa had received many reports of right rear brake caliper issues on 2009 flex, and in fact, napa has part on indefinite back order. part also on back order at ford (only for right rear brake, apparently defect isolated to this brake), although placed order for part today. told that there was no recall although there was a service bulletin so i would be responsible for all costs of replacing defective part since my car recently went out of warranty.
06/26/201234500
 Took car to tire merchant to replace tires. they reported to me a problem with right rear brake. piston is fully retracted out, and brake pads have abnormal wear relative to others on car. suggested that i contact dealer for replacement of brake caliper. also reported that they contacted napa, and were told that napa had received many reports of right rear brake caliper issues on 2009 flex, and in fact, napa has part on indefinite back order. part also on back order at ford (only for right rear brake, apparently defect isolated to this brake), although placed order for part today. told that there was no recall although there was a service bulletin so i would be responsible for all costs of replacing defective part since my car recently went out of warranty.
06/26/201234500
 Took car to tire merchant to replace tires. they reported to me a problem with right rear brake. piston is fully retracted out, and brake pads have abnormal wear relative to others on car. suggested that i contact dealer for replacement of brake caliper. also reported that they contacted napa, and were told that napa had received many reports of right rear brake caliper issues on 2009 flex, and in fact, napa has part on indefinite back order. part also on back order at ford (only for right rear brake, apparently defect isolated to this brake), although placed order for part today. told that there was no recall although there was a service bulletin so i would be responsible for all costs of replacing defective part since my car recently went out of warranty.
06/26/201234500
 Took car to tire merchant to replace tires. they reported to me a problem with right rear brake. piston is fully retracted out, and brake pads have abnormal wear relative to others on car. suggested that i contact dealer for replacement of brake caliper. also reported that they contacted napa, and were told that napa had received many reports of right rear brake caliper issues on 2009 flex, and in fact, napa has part on indefinite back order. part also on back order at ford (only for right rear brake, apparently defect isolated to this brake), although placed order for part today. told that there was no recall although there was a service bulletin so i would be responsible for all costs of replacing defective part since my car recently went out of warranty.