Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 11/18/2007 | 61000 | 3 | 09/25/2005 |
| Brakes failed which caused crash. the very day back brakes were fixed, the front brakes then went out within a month, resulting in almost another accident. even though ford recalled this back in 2000, (bought car in 2005) they are refusing to fix it. there have been 14 total recalls, all seem to be wrong with my car too. i should have done my homework prior to buying but why was anyone even able to sell this to me considering all the recalls?*cn | |||
| 01/06/2006 | 5 | 09/01/2005 | |
| There is a leak in the resevoir for the radiator, electrical problem with the radio. the radio keeps losing power when going down the road. the master switch for the passenger window does not work, the rear passenger window assembly is broke leaving the window not able to stay up. there is a funny noise when driving down the road. it sounds like a crackly noise. half of the time the heat will not work. *jb | |||
| 06/19/2005 | 1 | 07/26/2000 | |
| Hi, on saturday evening (june 18, 2005) i drove my 2000 ford focus zts to edgerton confort inn in wisconsin with my wife and 6 months old child without any problems. on father's day morning (june 19, 2005) ready to enjoy breakfast with family and friends i was not able to turn on the car. the ignition key would only go in half-way and wouldn't do anything plus steering wheel was locked as well, eventhouth i didn't lock it the night before. i spent about an hour with friends trying different approaches to release the steering wheel without success. the closest town i could find a ford service center was in janesville, wi and on a sunday (father's day) i couldn't resolve much. i had to spent another extra night in the hotel to be able to resolve the next day. not a fun thing when you have a young child with you and not able to do much without a car. on monday, june 20, 2005, i got in contact with gordie boucher ford service center to arrange towing service. that cost me $73.50 to get my car from the hotel parking lot to the service center. at the service center i was told that my problem was a known problem by them, that it wasn't the 1st. time they see it happend to focus cars and that will cost me 3 hours of labor + part. (labor: 279.83; part: 98.47 = $378.30+tax) hotel/towing/ford service total was close to $500 the damaged part was the ignition tumbler which they had to drill out, rekey the new tumbler and replace it. old parts stayed at service center. this is apparently a known problem and i would like to voice my complaint with you because this should be taken care by a recall from ford motor company. also, you can read more about this from other owners on edmund's website: http://townhall-talk.edmunds.com/webx?14@781.0bpndjtay7n.0@.eea50dc/0 please advice and thank you for your proving this venue to us, consumers. from illinois, edgardo munoz | |||
| 06/22/2005 | 1 | ||
| I went to insurt my key into the started and my car would not turnover after the wrong key was partly insurted, i thought that that pats system tripped, but after researching the issue further, i realised that numerious people ahve been having this issue with ford focuses, that their is a know problem with this part of the car, i am going to have to pay 300 dollars or more to fix a known issue from ford. | |||
| 01/01/1901 | 1 | ||
| Consumer letter complaint regarding 2000 ford focus and the 50,000 mile warranty coverage.***no answer required***. *mr *nm | |||
| 03/26/2005 | |||
| Ignition lock, nothing lead up to the failure its an engineering problem with the care. my brother a locksmith has dealt with this problem half a dozen times in the last year with ford focus. couldn't start car had to have it towed and the entire ignition cylinder had to be replaced, costing a lot of money because it requires that all the keys be recoded and all door locks as well. | |||
| 02/01/2003 | 1 | 05/23/2001 | |
| Rear doors do not latch properly and power locks do not work.*ak | |||
| 06/01/2004 | 4 | ||
| Consumer accidentally opened up another ford focus door with key. *mr there was another incident where the consumer had gone to a ford dealership with the assistance of a ford staff person who witnessed the consumers key open the doors, trunk, and ignition of 3 out of 3 2004 ford focuses. the consumer was told that it was an isolated case. *sc | |||
| 09/15/2003 | 107829 | ||
| I purchased my 2000 ford focus se from merlin motors in saskatoon. production date - may 2/2000, stock no. pp24941, r.o. no. 155631. i believe this car was previously owned by someone in british columbia. here is a chronological breakdown of repairs. april 17/01 - took car in because driver mirror vibrated badly when driving - so badly that i could not look into it, it was shaking that much. also, the trunk would not open from the release inside the car. parts were ordered at this time. vehicle kilometers- 32854. june 19/01 - they checked for driver mirror vibrating when driving and replaced driver side exterior mirror. the also checked for trunk not opening from the release inside the car, they replaced the trunk stop and adjusted. vehicle kilometers- 35222 june 20/01 - they checked for power steering leak and replaced steering rack and set toe. vehicle kilometers- 37782?? (this is obviously an error - i know i did not drive 2, 560 km in one day!) i also did not complain about the power steering and don't recall why my car was in there at the time. sept 21/01 - they repaired rattle in right front going over bumps, tightened all assemble bolts in front end, removed right caliper and rotor, lubed all bushing, adjusted front splash shields, found tie rod bolt loose and tightened. they also fixed molding on window belt, which was loose and checked inside rear view mirror and found it flawed - part on order. vehicle kilometers- 43170. nov 3/01 - we were driving in saskatoon when engine started to boil. we knew this because of steam coming from the hood, all gauges in the car read normal! we took car to merlin - they could find nothing wrong with the car after their checks, and told us to bring it back if it happened again! work order for this date states: customer saw steam coming from under hood, antifreeze pooled on engine, gauge read normal, steam coming from overflow tank - fill with a/freeze, pressure test for leaks, no leaks found. | |||
| 04/15/2003 | 80000 | ||
| I have nothing but grief with my 2000 focus. 1) most recently i had was traveling at 50 km/h when my front right coil spring dropped out of the front end. i phoned ford repeatedly and even though i discovered a program covering my the coil springs on i was given the run around saying that i was outside the program recall date by a few months even though the car was made at the wayne assembly plant; where other program recalls were coming from. i ended up in a field when the coil spring broke, narrowing missing the car next to me. i was thankful that i had escaped with my life but not to be covered by ford was a slap to the face. i am very upset about the way they handled this situation and i am determined to let everyone know about this situation. my alignment is also out because of the accident but can't afford to fix it right now. 2) four times since i've owned the car, the car has stalled. twice rounding a corner going onto a highway and 2 twice on a straight away highway. it always happened when the gas gauge was below 1/8 of a tank and so i thought it was my fault because i was running out of gas. of course i blamed myself. but four times ? i began to become suspicious when the car began chugging uphill on a recent long distance trip. i barely made it to my destination. when i took into a ford dealership in sudbury ontario the serviceman told me that knows of the problem though most of them came in under warranty. of course the problem at first only presented itself when the tank was near empty and so i always or nearly always made sure to have at least half a tank full of gas when driving. today the problem is present regardless of how much gas is in the car. very convenient for ford seeing as though i am outside the 60,000 km warranty plan. again i do not feel comfortable driving on the highways anymore. i am hoping that ford will hear me out a pay for the repair. | |||
| 11/15/2002 | 0 | ||
| 1)we had trouble with right rear door lock stuttering nothing found to be wrong has only occured once since 2)transmission makes a whirring noise intermitenly when car is in reverse dealer found nothing wrong on both occasions 3)rear brakes on two occasions have made squeaking noises first time at 34950 km new shoe pads. second time at 41346 km shoes and drums sanded 4mm left on shoes has squeaked on only one occasion since 4)front brakes done at 24450 km new pads and repaired two rotors. second time at 41346 km pads shown to be at 6mm left | |||
| 11/15/2003 | 26000 | ||
| When driving car after so long the engine gets hot and speed reduces. when pushing on accelerator to try to pick up speed, it continues to lose more speed and starts jerking. after it continues to keep jerking and speed keeps going down engine shuts off, leaving me sit in the middle of town with two children under the age of two. when car stalls and you try to restart, it turns over but will not start. once it does start it shuts back down until it sits for a couple hours. had this problem for a long period of time. ford refuses to fix even when under warranty. it supposed to be such a reliable car but is very unsafe to drive when it acts up. could cause serious accident. i don't feel safe driving a car that i'm paying so much money for to keep breaking down. i find this to be a seriuos problem. i don't believe anyone that has children would want this happening to them and ford not doing anything about it, telling me there's nothing wrong with it . | |||
| 09/15/2003 | 49200 | ||
| First one: ignition locked. one night after classes, i went to start my car and the key would not go into or turn the ignition lock. i called my ford warranty and they sent a tow truck. the tow truck driver informed me that he is familiar with the problem on the ford focus, as he had had many calls to pick up cars with the same problem. second one: after returning home from driving to the store one saturday, i parked as usual and tried to pull up my hand brake which would not go up or lock into place. i then noticed that the little button you push in the release the handbrake was located all the way into the assembly not allow it to lock. i plan on taking my car in november to be repaired. my ford warranty will cover it since its a few thousand miles under warranty. | |||
| 09/15/2003 | 0 | ||
| The ford focus we purchased has been in the shop now four times for the same part to be replaced. the ignition/key problem has become an issue as the last head mechanic stated to my husband ford would no longer replace the part because it is not under the initial warranty. we disagree because it is a ford defective part that they put in new and has failed now four times. i just got off the phone with the repair "advisor" of the dealership where we had the work done for the past three repairs. the following repairs have occurred: august 02 installed new lock cylinder and rekeyed april 03 installed new tumbler september 03 replace key switch the above details i have taken from the invoice copies that i have. he explained the total cost including towing amounts to approximately $300.00. now looking at these repairs, although the same problem with the key/ignition occurs, it seems they are replacing different parts. he is confident that this problem has been fixed and should not reoccur....i hope he is right! they have paid the total costs of these repairs and have also paid for towing of the vehicle. i am concerned that if this occurs again, he stated they will be unable to pay for the repair as they have done all they could do. | |||
| 09/15/2003 | 72000 | ||
| At 148 miles told ford there was a problem with trans, did not believe road tested fro 2 miles and had car for day and a half. said they designed trans to slip. i continued to drive it in that condition and repeatedly called customer service back and questioned dealers about slip and they said it was designed that way. to say the least trans replaced. trim and other items falling off car and frod would not replace. more brake jobs than you can shake a stick at. just got done putting 600.00 into it when engine threw rod and now has to be replaced for a cost of 3,700.00. ford made a bad car nd they know it , but will leave us focus owners out to hang. | |||
| 06/15/2002 | 13600 | ||
| Purchased ford focus se in may of 2002 with 13,260 miles. we did not buy the extended warranty because we could not afford. soon after bringing the car home, we noticed the tire was very wobbly, and the brakes were squeaking--took it to the ford dealer and they told us these cars are notorious for brake noise, as for the tire nothing is wrong-the service dept. test drove and didn't notice a thing. have taken it in several other times after that for wobbly tire-still same answer nothing is wrong. have taken the car in for several recalls. key was stuck in ignition and had to be towed to dealership-but the next time my teenaged daughter drove the car the steering wheel was stuck when she was turning at an intersection-had it towed again, there was a piece of material (from them fixing the ignition problem) that was stuck in the steering column. our latest episode with this car is our trip from wa-virginia. the car was fine on the way there, except for the wobble in the tire in which we had the tires rotated yet again. but on our way back we started experiencing sputtering and surging of the car, we would pull off the side of the road every 20 miles (thinking it was from the hot weather), we would get another 20 miles in and same thing until finally we drove through chicago, il and it was worse, so we pulled off the highway and on to an on ramp--walked across the highway to use a business's telephone to call for a tow truck. they found us a tow truck but unfortunately it wasn't a king cab, so our insurance co., called us a cab. the tow truck took us to the nearest ford dealer--the car however seemed to running fine, so we decided to drive some more. we got about 15 miles down the road and sputtering again, so we called for another tow--and in the meantime we called firestone, we drove it there, the serviceman drove the car and felt what it was doing and said he didn't need to hook it up to engine diagnostic that it was the transmission. | |||
| 08/15/2003 | 68000 | ||
| Started experiencing problems with the vehicle after purchase. suddenly in august, all power systems/computer type items began to fail -- power locks, trunk release. then, car began (and still does) to sputter and shake when stopped/idle until it would shutdown. also, the radio/cd player would shut off. checked for tsbs for the vehicle model & year and found at least 15. when i took the car to the dealer (world ford sandy springs) we were told that they are technical service bulletins and that we would have to pay to have the car repaired. only official ford recall notices, not even ntsa recall notices, would be honored. on top of this, we would be expected to pay $90 per complaint batch (the tsb list was batched in to 3 main areas)for diagnostic purposes and if any of the complaints were related to a recall, the $90 would be refunded as applicable. i expressed that if ford issued a tsb and the ntsa issued a recall notice, then i should not have to pay to have the car worked on. | |||
| 09/15/2003 | 0 | ||
| Let's see, where shall i begin. within month or two of purchase of 2000 focus sedan it was back in the shop for the front a panel trim. it took 3 times to finally get that right. also less than 5 months after purchase, windshield had to be replaced due to a stress fracture (was a 1-1.5 hairline crack which appeared in windshield). the windshield has since been replaced again. while adjusting the rear-view mirror the windshield cracked around the base, apparently from slight pressure of mirror. and just recently, august 2003, i've noticed water drops flying up from above the dashboard. not sure if windshield is leaking around the bottom base or maybe a.c. haven't had it checked yet, but it will be in the shop this week for other problems i haven't mentioned yet. it was in shop in late 2001 or early 2002 for throttle problems. while the car was sitting still the engine would race between 2.5 and 3000 rpms. fortunately i never used the cruise control during that time. late 2002 the trunk lock mechanism apparently broke preventing the trunk from shutting properly. it wouldn't latch at all. i have yet to have the wiper motor cover recall fixed. and on different occasions the fuel gauge has read empty, no matter how much fuel you have in the tank. and just when you think nothing else can go wrong, it happens. me and my wife were shopping this morning on labor day saturday. we got in the car and i went to start it. my key somehow would not go into the ignition completely, no matter how hard i tried. we eventually call our triple aaa insurance and arrange for a locksmith to come and take a look. he looks at it a second and declares what we fear the worst. our focus is the 7th focus this month he has seen with the same problem. he said that the ignition would have to be replaced by ford. i believe that this should be a recall. i will never buy another ford. | |||
| 03/15/2003 | 62000 | ||
| I now have a problem with the transmission. the mechanic thinks it is a filter or switch that keeps the oil level in the transmission when turning right. my car shuts off when i make right turns. i have spent way too much money and still owe on this car..frankly i would like to turn it in! has lot of repair needs too much money. i had all of the recall work done also | |||
| 10/15/2000 | 820 | ||
| Extreme amount of problems and recalls, vehicle has low mileage. in addition to listed problems, severe rear tire cupping at 7000 miles, may be attributed to loose rear wheel bearing. power steering pressure hose leaking, a/c still not fixed correctly cold lasted for about a month drivers door lock wont lock interm. rear trunk latch wont release from inside car. fuel gauge erratic, caused driver to run out of gas on a bridge. maf sensor failure, caused driver to be limited to 15 mph on freeway till next exit. vheicles radio stuck on with key removed causing battery drain---happened twice and was fixed. vehicle is a lease due back for return in august. cant wait to be rid of this headache but feel sorry for whoever buys it... i would still like ford motor co to reimburse me for the lease payments made for the amount of downtime and time vehicle spent at the dealership to fix some of these problems......thankyou | |||
| 06/15/2003 | 35000 | ||
| The key switch keeps locking up and you can not turn the key. it has to be taken to the dealer or shop for repair. this has happened 5 times and the dealer covered the first 2, and i paid for the next 3. | |||
| 05/15/2003 | 0 | ||
| The tumblers in my ignition failed and there were 4 other ford focuses that has been towed in to a ford place for the same reason. the key won't go all the way into the ignition to start the car and they had to replace the whole lock and key system in my car. i feel like it should be a recall on these cars ingnition switches for the tumblers failed .. my battery cable still get corroded and i thought they recalled those as well but they don't look changed at all. i recently bought a new battery and the car shakes a lot now than before. in my opinion, this car is nothing more than a piece of crap. i've only had it 3 years and it drives like i've had it 10 years. my mom has a brand new suv bought it the same year i bought mine. hers has more miles than mine does and hers is doing fine. | |||
| 04/15/2003 | 32655 | ||
| I purchased a 2000 focus se on june 5, 2001 with 23,000 miles. i was told that i would be covered under the original factory warranty 3yr./36,000.i also purchased an extended warranty from the api company at the cost of $1,069 to cover 6yr./60,000.i thought i'd be protected. wrong ! the vehicle always had horrendous brake dust but the worst was yet to come. in december 2002, my husband and i were in the process of moving and began to notice a rough idle. well, it's cold in buffalo, ny so we thought it just needed more time to warm up. by early march we experienced stalling problems and the check engine light was on. after stalling at 45mph we had enough. the car was taken to basil ford. with only 32,000 miles on it we were informed that the cylinder head was cracked and the original warranty ran out on 1/29/03. ford wanted about $1,700.00 to replace it. well, we thought if ford wouldn't cover the repair that the api extended warranty would. another error in judgment ! api said there was carbon in the cylinder and they wouldn't cover. finally, after threats to leave the car at the dealer or seek legal advice to remedy, basil replaced the cylinder head for $400.00. who ever heard of a cracked head at 32,000 miles ? we had only put about 10,000 miles on it ! also the keyless entry on the driver door would only work on occasion and the key never did work on the trunk (told the lock needed replacement) which we would have to pay for if we wanted fixed. since the inspection was coming up in june 2003 and the brakes and rotors would probably need replacement just like all focus's do, we traded in the car to avoid the money trap. that car was the worst hunk of junk i've ever heard of! i paid $10,500.00 for the car in june 2001 with 23,000 miles on it and had a hard time getting $5,000.00 as a trade with 33,000 miles in may 2003 ! it was the biggest rip off of my life also i lost out when i cashed in the worthless api warranty. | |||
| 12/15/2002 | 0 | ||
| This is a copy of the letter i sent to ford prestige ford garland tx attn: jerry reynolds dear mr.. reynolds re: ford focus 2000 vehicle id# 1fafp34p0yw197796 i became a customer of prestige ford 5 years ago when i first bought my 98 escort. i was pleased with the car, never had any problems within the 2 years i had it only the scheduled maintenance. feb 28th 2000 i made the stupidest decision in my life to trade it for a brand new focus 2000 -i was impressed of the reviews of being the european car of the year in 1999. well during this 3 years i had nothing but trouble and i just received another safety recall. i don't even remember how many times i've taken my car back to ford for safety recalls during the last 3 years. in 3 years i had to replace brakes 3 times (that's actually once a year) replace rotors twice something got messed up last august with the electrical system and the starter i had to have that fixed. there's always noise with the brakes, i asked several times and all your staff or the one on 75 can tell me is a "known problem" first it was "metal brakes" no problem that's normal after a couple of years you changed it to a "known problem"??? i just wanted to let you know my disappointment about this stupid car, i sure did made a big mistake when i decided to buy it. also i bought extended warranty and that really seems not to be a big benefit since it hasn't helped a bit, i still had to pay for all this repairs. as far as i know this are the known problems with the car, so tell me am i supposed to be a happy camper?? i'm a single mother, i make my payments on time, i don't have the time and the money to keep spending in a car that will be paid off in a couple of years and then i will be left with a big peace of junk. please let me know when i can take my car to get fixed again. very unhappy customer guadalupe araceli ramirez | |||
| 03/15/2003 | 10000 | ||
| The brakes have been looked at three time because of noise and it's been serviced several times. it's in service right now and has been there for two weeks. i don't know if they are working on it or if they are repairing other things or what. i haven't had heat throughout the coldest part of the winter. the seat belts don't work and the paint is peeling. the car has locked up not letting me start the engine twice, then just out of the blue it decided to start. i tried to turn in and the car dealer at ford said he wouldn't touch it, didn't want it. we bought it aug. 9 2000-ford credit, simple interest 6.5 --first payment september $456.99 a month they say we owe too much to trade in ???this made no since. now i know what's been going on. my husband has been out to sea usnavy for almost a year and i'm scared to drive it i'm a nervous wreck about this car and i don't know what to do. there has been is so many recalls on this car i don't know if they have fixed them or not | |||
| 03/15/2003 | 0 | ||
| I purchased a ford focus in april 2000. at that time i opted for the 3 year/36000 coverage. later in that year i was involved in the rear wheel bearing recall and brought the car in for repairs. last week my left rear wheel bearing went-and as the mechanic said "i'm suprised your wheel didn't come off". i contacted ford customer service and was informed that since i was no longer under warranty protection (vehicle has 40,000 miles) i was no longer covered, and the customer service representative proceeded in trying to offer me extended coverage for my car. i feel that since they "tried" to fix the problem and didn't -that they should still be resposnsible for the repair. there is no reason a wheel bearing should fail after only 40,000-especially when i had between 12-15,000 miles on the car at the time of initial recall/repair. | |||
| 01/15/2003 | 0 | ||
| Daughter's ford focus started spewing smoke via the heating vents. then smoke came out from under the hood. hood was opened and smoke and fire was coming out from the driver's side behind battery. i can say that ford nor the local dealership here in clarksville, tn have done a damn thing to help.state farm insurance sent a subbrogation claim to ford several months ago. i have heard nothing. i begged jenkins and wynn (dealership) to allow us to trade the car back in for a decent car....they refused. they know what a peice of crap the car is. i actually left the car on their doorstep with the key and told them i did not want the car...for about 2-3 weeks. no help. | |||
| 01/15/2003 | 0 | ||
| Bad brakes, leaking transmission x 2 repairs, numerous electrical probs, one "accident", damage repaired at ford expense, bad tire, noise from front rt side, "surge" prob, car seemed to "stick" in a gear. i don't have my file with me but i know there is more. | |||
| 01/15/2003 | 0 | ||
| My focus (manufactured october 1999) has had several problems with rusting paint. the first, reported in july was covered under the 36k bumper-2-bumper warranty. the latest (reported january '03), will not be. my zts sedan is rusting on the rear two doors on the inside about 1 1/2 inches up from the bottom of the door (where the metal is crimped). with less than 3-4lbs of force, i can take off portions of metal. this is not good business or engineering! in two years, i will have a hole in my door and i will be sending ford the repair bill and it will be paid for by ford. | |||
| 12/15/2002 | 71573 | ||
| The main concern i have is that i have had this car in 4 times now for rear wheel bearings. my other issue is that when the actuator in the rear drivers door went out that all the locks and windows freeze up in the locked position it that is where they were at when it dies. not the key, manually or remote will wor. this to me is a saftey issue, you could potentially be locked into your vehicle with no way out. | |||
| 12/15/2002 | 0 | ||
| I lost control of my car; the back tires were uncontrollable, i was unable to keep my vehicle under control because of this great shaking/swaying from the rear of the car. after the accident i noticed that the left rear wheel was loose and askew. because i was unable to control my vehicle, my car rolled twice down an embankment. the airbag deployed, and i received a quite substantial burn on my left wrist. | |||
| 12/15/2002 | 0 | ||
| I leased a 2000 ford focus february 16, 2002 thinking that this was a good investment. i was wrong. i have had 3 recalls on the vehicle and yes ford fixed them for free. now my key is stuck in my ignition and will not come out nor turn to start the car. i do not have $500 to fix the vehicle as i am a single parent barely making ends meet. i was told that my warranty expired, therefore i would have to pay the expense. i do not have a car and because of this, i was forced to leave my job. i also have to find a ride for my 4 year old son to get back and forth to school everyday. bad investment, i think so. | |||
| 12/15/2002 | 0 | ||
| The ignition switch broke. the key would only go in half way. this happened all of a sudden, no warning. we drove the car to my wifes apartment at school to change for our daughters pre-graduation dinner and when we went back out to leave the key would not go into the ignition. this was on a friday night and graduation was the next day at 10:30. we contacted the local marquette, ford dealer crown motors and they had to tow the car in. the car was locked in park and the steering wheel was locked. we were not there when they towed it away but my wife was stuck in marquette until the following thursday waiting to get the ignition replaced. the dealer said they had to drill out the old switch to remove it. the new switch was coded to our old key so that was good and the crown ford dealer was very nice and accomodating to my wife. we were told when we bought the car from bessemer auto that this was a "program car" but found out through the internet that it was a rental car. i don\'t think a rental car is the same as a program car. i am 67 years old and have owned many cars over the years and i have never had an ignition switch break to the point the key would not go in. at 37000 miles not good dependability. my jeep has 143,000 and the ignition works fine and i stop and start a lot. i am almost afraid to know any more about the focus problems. my wife really loves this car but is now very unsure of its dependability. she drives home from school at night sometimes and stops at a very remote station for a break and tea. had this happened there she would have been in a real fix since the closest dealer either way is 80 miles. | |||
| 12/15/2002 | 0 | ||
| Current malfunction is hesitation and engine stall and brake failure. my car is almost 2 years old and within that time period i have experienced the following malfunctions: windshield wiper, air condition, electric window, brakes, struts, rusted rotor, ignition switch, electrical shorts(flashing dash), engine hesitation/stall, blown fuses where car would not start. | |||
| 07/15/2003 | 0 | ||
| Have had nothing but trouble with my focus the brakes wore down while i was on vacation and i was stuck driving for a bit on metal to metal....which ruined my rotor.....then the battery after almost 3yrs. has caused my car to not want to start twice......each time i have had to clean off the built up acid on the battery so that a clean connection can be made.....the paint keeps on chipping, my anteena has become frayed, just recently my car's steering wheel locked up on me and the key wouldn't turn in the ignition......it is in the shop as i write this.....and from what i have heard i am not the first person to have had a problem with the cylinder.......the car seems to be slugish when on the inerstate.......the focus is a dangerous car and ford co. needs to do something about it..... jeremy | |||
| 12/15/2002 | 0 | ||
| Car has had the brakes serviced a total of five times and the car is stalling during acceleration. this car has been in shops for several recalls as well as twice for ignition lock failure. one of our children was trapped in rear seat by defective seat belt & had to be cut out with a knife. car stalls after it warms up. dealer says it's fuel pump but if that were so, wouldn't it stall waarm or cold. i spoke to an employee at another dealer who said ford was finding problems with sensor connected with cooling system. who do i believe? they want to charge us $700 to replace fuel pump that probably works fine. | |||
| 03/15/2002 | 83000 | ||
| Takes off real hard like it wants to die but won't, then stops. when car is ran for a while it starts doing. we are not the only focus with this problem. there are others along with their reverse going out or first gear. every one who takes it in doesn't get it fixed | |||
| 12/15/2002 | 0 | ||
| The ignition switch froze up. mechanic could not remove the cylinder to replace. he had to replace the steering column. it was 17 degrees outside at the time and had to wait 2 hours for help. luckily i had a cell phone. knock on wood, i have been very satisfied the the vehicle other than this problem. thank you. | |||
| 12/15/2002 | 65000 | ||
| The brake system is horrible. they make noises all the time. i have replaced the cylinders and the shoes and it still does not sound right. the suspension is bad and needs replacing, but i can not afford it. i am a teacher. cruise control has gone bad, because of a faulty wire. | |||
| 03/15/2000 | 0 | ||
| I bought the car in june of 2000 since this time the car has had a number of recalls on the car. i feel that the people that bought the 2000 model of this car should not be liable to pay the amount the contact was signed. due to the fact that at the time the car was bought, the people that bought the car didn't know that most of the car's life would be in the shop being fixed. also ford knew that the focus was prone to this happening. | |||
| 12/15/2002 | 0 | ||
| I tried to put the key in the ignition. it would not go in. i had to have the car towed to marshall ford in mayfield heights, ohio from cleveland heights at a cost of $60.00. marshall ford said the place the key should go in was cracked. they drilled out the ignition and installed a new cylinder. cleaned up chips. at a cost of $267.00? i feel this was a definite defect in this car and am asking for your help in having ford cover this cost. | |||
| 09/15/2003 | 35340 | ||
| Key cylinder failure. tow truck driver says he tows one focus a week with similiar problem. problem may be caused by heavy keyring, which mine is. did have major engine failure that ford fixed under warranty. radio/clock is burning out digital display. | |||
| 11/15/2002 | 0 | ||
| Fuel system: vehicle was filled with fuel at a gas station. driver went to leave, car did not start. attendant informed driver that fuel was leaking from vehicle. almost a full tank of fuel dumped onto pavement. fire department showed up and towed vehicle away. apparent problem: fuel hose linkage had come loose and had fallen off from inside the body of the vehicle. other: throttle cable breakage in heavy trafic at high rate of speed. driver meanwhile merging with traffic. breakage resulting in quick deceleration. serious accident narrowly avoided. car was unfortunately out of warranty period, but ford paid for the repair. towing charge was not reimbursed. | |||
| 01/15/2003 | 38020 | ||
| I started to replace tires as early as 5,000 miles just about 7 times by now. replaced ignition 5/03 for $667.00 the key would go in and wouldn't turn. spring coil driver's side broke while in traffic replaced 4/03 for $158.50. now the transmission is completly gone the car would not back up. please help me, i just don't know what else to do. the customer service at paul clark is so poor that i would not go there anymore. | |||
| 10/15/2003 | 49500 | ||
| Ignition - without any advance warning i tried to put key in ignition and it wouldn't go in. i after awhile i got key in, but ignition cylinder would not turn. had to take to ford for repair which cost $430. | |||
| 08/15/2003 | 36000 | ||
| Air bags deployed upon low impact and shattered windshield | |||
| 03/15/2003 | 38000 | ||
| These items have not been repaired. (body) the metal dressing at the base of the window on the driver side is warped. (paint) the roof has several 2 - 3 inch cracks and the hood has approx. 100 1/2 cracks all in various places. | |||
| 39000 | 1 | ||
| The owner received a recall notice from ford, however the vehicle was a salvaged vehicle and therefore, the dealership did not honor the recall. provide further details. *jb | |||
| 10/01/2003 | 0 | 04/01/2001 | |
| I have a 2000 focus. i experiance hesitation when the fuel tank is about 1/4th full, it died once while turning around an offramp cloverleaf. also when coming to stops it idles rough. when starting and waiting while in or out of gear, idling is rough. turning corners i occasionaly get creeks from the front and rear. sometimes i hear thumps from the rear when riding over bumps on occasion. i hear and feel a growl while the engine is running regardless of being in or out of gear or in or out of motion. it feels more prominent when the temp. is below 60 degrees. i can feel it vibrating in the steering wheel while turning and it seems to stop while turning left but continues when the steering reaches center. while going up or down inclines or small depressions in the road it becomes even more noticeable and you can feel it in the floor. the drivers side rear door lock sometimes clicks in and out of the lock postion erratically when the electronic door lock/unlock button is depressed. this handle is also extremely tough to open. sometimes power is lost to the radio, i remove the detachable aniti-theft piece and replace it, sometimes it works, sometimes i need to do it numerous times before the radio will turn back on. i had experianced warped rotors on the front when i first bought the vehicle numerous times, but i switched them with slotted rotors so i no longer have this problem. my rear brake drums are stock (but the pasds are not) and they squeal quite frequently, possibly due to excessive dust. i had noticed that sometimes the power window control would not work for windows other than the drivers. this has not happened in about a year or 2. i have just recently experienced water in the passenger well. last, occasionally the transmission will hesitate while driving. it almost feels like the transmission is shifting into neutral, but more like it was a human with a cluthc out a bit who cannot make up their mind about what gear to use. | |||
| 08/04/2003 | 0 | 05/15/2002 | |
| Ford focus 2000 model stalls at stoplights. also hesitates when accelerating. | |||
| 1 | 12/01/1999 | ||
| 2000 ford focus. *ph *nlm *dimsii ivoq entry posted after 12/12/02 cut-over to artemis *768159 | |||
| 04/18/2003 | 32655 | 4 | 06/05/2001 |
| Stalling problem-check engine light-cracked cylinder head at 32655 miles also leaking transmission line, brake dust, broken trunk lock and malfunctioning keyless entry on driver door. *jb | |||
| 06/17/2000 | 06/17/2000 | ||
| I purchased a 2000 (4dr) ford focus wagon se on 06/17/00 and i have had nothing but trouble ever since. here is a list of my complaints constant clicking and screeching noise when i turn or go over a bump sounds as if the car has arthitis problems sometimes my car will not start until after 3 or 4 attempts left back window will not roll down & although i have not heard it since summer the windows make noise when operated like glass rubbing against metal lubericate all of the car doors once a month because they screech extremely loud when opened or shut i have been in almost 4 accidents because of the enormous amount of severe blind spots on both the l & r sides of the car night driving bad - the car sits at a downward angle which allows rear vehicles headlights to blind you with your own rearview and side mirrors - this makes visibility impossible & very dangerous a sour-vinegar like smell appears sometimes on 02/23/02 @ sears auto center i had to replace my tires due to bowed/buckled - odometer was at 22114 - paid out of my pocket to replace tires $508.46 mechanic could not explain why this happened but instructed me to call ford & get reimbursed for the tires - i was told it was normal wear and tear no reimbursement. i do not feel this is a direct tire issue but a cause issue from the car itself saftey recall 00s31 everytime i hit a puddle after rain the engine makes a screaming sound & loses some power. after take the car hesitates like it slips into neutral gear? what is going on? why is ford not held responsible for a bad product and a total recall on the car itself? this car has numerous complaints, ford does not give you a loaner for its bad product & the most they will say is we are sorry to inconvenience you or we apologize for this situation. i do not want their sympathy i want a car not just priced at 19,750.97 but valued at $19,750.97. i want a car that is safe & reliable! | |||
| 12/27/2001 | |||
| Incomplete info *scc | |||
| 12/13/2003 | 0 | 0 | 09/14/2001 |
| My paint is peeling on the hood of my 2000 ford focus. | |||
| 01/12/2003 | 02/12/2001 | ||
| Car continues to shake not able to drive on highway | |||
| 01/11/2003 | 50000 | 0 | 10/01/1999 |
| 2000 ford focus, right rear wheel bearing failure | |||
| 04/02/2002 | 02/01/2000 | ||
| In april 2000, my car died. ford had to give me a brand new engine. now in december 2002, more car problems and they have to replace the transmission. this car is not even three years old and has too many major problems for a vehicle this new. dt | |||
| 05/01/2000 | |||
| This is in regards to the e-mail that was sent last week about the suspension/ transmission issues that i have been having w/ portsmout ford. dt | |||
| 09/14/2002 | 25 | 03/01/2000 | |
| First purchase focus it had a loud engine we took it back and they had to replace top of the engine. then other parts of the vehicle started to fall apart. in a 2 year span, mostly the occurances happened in the first yr, molding around the headlights came off along with the molding around the windshield back and front, trunk will not shut the molding around the key hole fell out and the lock inside was loose(taken in twice only the lock was fixed once the molding was just replace the last time, still won't shut) ignition got stuck key would go in but would not turn, engine is stalling all dashboard lights come on and then car stalls in park and just starting to move. dt | |||
| 12/01/2001 | 03/01/2001 | ||
| I have had nothing but problems with this vehicle just last month the cable and motor in the rear passenger side door window burned up and now will cost over $600. to fix i can not get the front rack & pinion fixed because it will cost $1800.00. the transmission is going out now it slips out of gear sometimes not at all. i just got the brakes repaired for the third time in may and they are again squeaking. i have all of my receipts for work done to this car. i am now having to put power steering fluid in once or twice a week. the automatic locks on the doors lock and unlock all the time, and the electric instruments turn off by themselves. (radio) the driving lights go out at times and will not come back on. please help me, i am a single mother and have complained to courtesy ford they want to charge me diagnostic $90.00 for each item i am complaining about and then the amount it will take to fix all of the things wrong. this vehicle i just recently found out has had six different owners before me and one was rental car company. i do not know who the rest of them were. courtesy ford had said there was only one owner. they will not listen to me and now the focus' have a front suspension recall that may have been the problem the whole time with the brakes and the tire replacements and the power steering problems.!!! please help me. dt | |||
| 08/30/2002 | 1 | 07/01/2000 | |
| These problems have all happened at different times and seem to be completely unrelated. the rotors had to be replaced with the brakes at approximately 13k miles. the engine just went into idle while i was driving. this happened three separate times, but when i took it in to the dealer. they didn't see anything wrong with it and couldn't duplicate the malfunction. my rear wheels started making a very low noise around 8/15/02. after an accident at the end of august. the noise was much worse and the rear bearings were replaced by the shop that fixed my car after the accident. south florida is a high-salt/corrosion area because of our proximity to the sea. this was never introduced before. when the cigarette lighter is pushed in, it does not merely pop out when it is hot. it ejects and is thrown on the floor. having it land on my leg twice and my carpet scorched by it twice, it could have cause a serious accident. thank you for your assistance. dt | |||
| 05/08/2002 | 08/01/2001 | ||
| The main concern is the engine overheating. the dashboard indicator does not show when the engine overheats. currently we are taking it back into the shop because of the smoke that come through the hood. we feel the car could catch fire at any moment and that is is undependable. it has been towed twice. we do not feel we can sell it because of all the on going defects and yet we still owe $9,000 plus to the bank on it. we feel trapped in an unsafe, undependable vehicle. the problems continue. we don't know what to do. dt | |||
| 08/20/2002 | 03/01/2002 | ||
| I sent a form in yesterday but did not have the vin number. this car is in the shop right now. mr | |||
| 09/30/2002 | 5 | 05/01/2000 | |
| Car stalled along side a road seemed like vapor lock would not start, had the car towed to dealer, he checked it out and reported found nothing wrong, car started, computed checked out ok. it took dealer two days to check out car did not get a write up from the dealer concerning this check out of the vehicle. the car has been through 4 sets of rear tires plus one set of snow tire in less than 55,000 miles all rear tires show the same pattern cupped and bald within 5-8 thousand miles dealer has provided 3 sets of tires we have provided 2 rear end allignment has been done twice. this car was also part of rear axel recall tires slide sideways. dt | |||
| 04/01/2000 | |||
| No summary. | |||
| 08/01/2002 | |||
| While traveling on highway vehicle will stall, and engine light will appear on dashboard. dealership is aware of problem.*ak | |||
| 08/09/2002 | 3 | 08/01/2000 | |
| When i get close to 1/4 of a tank of gasoline, my car begins to die or sputter. it has died several times and wont restart. the other day i was coming off an exit ramp from the highway and it died coming around the sharp turn. i was almost hit by several cars while trying to get the car started long enough to move it off the ramp. after about 20 or so times of turning the ignition and gunning the pedal, i got it moved into a safe area off the highway. it took about 45 minutes and a lot of conk outs to get it moved. i was stranded and very angry. i was even more angry when i got home and did a little research to find that this same complaint has been made to ford/nhtsa and never reported to the public. i have had 6 recalls this year on this damn car and i am very concerned for my safety now. i got the car because of its great ratings for saftety- now i am affraid everytime i put my son in the car of it blowing up on me. i want to get rid of it but i cant because i owe more on the loan then i can get for trade in (my guess is the value of the car has totally fallen because of all these recalls). i am so angry with ford and i am affraid for my safety while driving this car. please do something about this! thank you. oh and the gas gauge never reads correctly. i have to count my miles to make sure i am okay on gas between fill ups. the gauge will just drop to below e and the light comes on for no reason. then after a bit of driving it will go back to normal. very odd.*ak | |||
| 05/08/2002 | 05/01/2001 | ||
| Last month, i replaced the right rear wheel bearing on my ford focus when it failed. i have heard reports that other people have had the same problems, and i believe this problem is related to a flaw in design. more dangerous than that, though, is the problem i had with the fuel system. the car lost power on several occasions after right-hand turns or going uphill. it did not stall, simply sputtered and lost power for between 2-5 seconds. one of the most frightening incidents happened when my husband and i were merging onto the capital beltway on our way to visit friends, and the car lost power, nearly causing an accident. i took the car to the dealer and they were quite familiar with the problem, as ford has issued a service bulletin about it. the repairs cost over $425, and involved replacement of the fuel pump and complete flush of the fuel tank. i was told that ford claims the problem is created by contaminated gasoline, which means that at any time, this problem could resurface. i am frightened to drive the vehicle in traffic or on the highway, because my confidence in its safety has been shattered by this problem. i believe that ford is aware of this safety issue and should issue a recall on the faulty system.*ak | |||
| 08/19/2002 | 4 | 02/01/2000 | |
| 1. july 26,2000 was the first incident when the fuel gauge light came on and even though the tank was full, the gauge registered empty. dealer replaced sender and pump assembly. 2. oct.11,2000 fuel gauge light came on, and the gauge registered the tank as empty even though it was full. dealer replaced the sender and pump assembly. 3. feb. 6, 2002, engine check light came on, returned to the dealer who replaced fuel filler cap. 4. aug. 19, 2002, service engine light came on, returned to dealer who replaced the gasket-fuel tank sender.*ak | |||
| 08/15/2001 | |||
| Engine check light remains on while driving. dealer contacted. feel free to provide any further information.*ak | |||
| 1 | 10/01/2000 | ||
| No summary listed for above vehicle. *ak | |||
| 03/01/2000 | |||
| Engine light will illuminate. then, vehicle overheats and shutsdown. please provide any further informaiton.*ak | |||
| 05/01/2001 | |||
| Engine check light has come on. vehicle has not been inspected by dealer.*ak | |||
| 1 | |||
| Intermittently the vehicle will surge forward suddenly and unexpectedly when coming to a stop. the dealer has inspected the vehicle and could not duplicate or correct the problem. nlm | |||
| 08/15/2001 | 3 | 08/01/2001 | |
| No summary listed for above vehicle. *ak | |||
| 04/02/2002 | |||
| Was traveling 50mph heard a loud noise in trunk of vehicle. sounded like grinding noises. stopped vehicle and smelled smoke. engine check and abs lights came on . parked vehicle , then, had vehicle towed to dealership. was informed wheel bearings had blown out. this caused wheels to go bad. *ak | |||
| 03/01/2002 | 15 | 12/01/2001 | |
| Car stalls or surges when going 50+ miles per hour/headlights flash on/off and other electrical components fail/engine light illuminates | |||
| 03/03/2000 | 1 | 11/01/1999 | |
| I don't know what caused my car to crash, but i know it was not me. no safety defect listed. *ak | |||
| 08/25/2001 | 7 | 08/01/2002 | |
| There is a very bad squeaking noise when braking, and when consumer lets off the brake there is a grinding noise. driver states more than twice brake pedal was applied, and pedal went to the floor. ford has been contacted.*ak.also consumer was complaining of the transmission slipping, the cigarette lighter was not working, cup holder bubbling, serpentine belt was replaced due to a squeal coming from under the hood, gas light was coming on when the tank was full of gas, door ajar light was coming on, starter and battery were replaced, driver sider mirror knob fell off, rpm runs high, headlamp molding was replaced, sunvisor was broke, rear child seat latch cover was broke, air conditioner and heater were replaced, passenger door trim, driver seat metal bar, rewind button for am/fm cassette was inoperative, carpet loose, pillar trim was coming off, ticking noise was coming from the front of vehicle, the egr valve ws replaced, rear tail light was out, the bulb was replaced, deck lid wire harness, a new fuel tank was installed due to the engine light illuminating, the front and rear brakes have been replaced due to warpage, also the speedometer stopped working.*jb | |||
| 08/01/2001 | 6 | 02/01/2001 | |
| Tires wearing out fast, accelerated speed, and engine kill, uneven suspension, indicator gauges and lights haywire. i was told by ford that i had wrecked the car and had to pay $883.00 for repairs + $350.00 for new tires.*ak | |||
| 10/18/2000 | 1 | 08/01/2000 | |
| 100% satisfaction??? we can't seem to get the ford company to help us. my husband had chemical burns that have scarred now. no safety defect listed in summary. *ak( dot number: ) | |||
| 10/13/2000 | 1 | 05/01/2000 | |
| I learned of a recall at the dealer's location after i had it towed in. i never received info beforehand.no safety defec tlisted in summary. *ak | |||
| 10/13/2000 | 1 | 05/01/2000 | |
| I learned of a recall at the dealer's location after i had it towed in. i never received info beforehand. no safety defect listed in summary. *ak | |||
| 08/21/2000 | |||
| Vehicle overheated, and engine coolant light came on. there was no coolant leak. dealership is aware of the vehicle's problems. *ak | |||
| 04/01/2000 | 11 | 02/01/2000 | |
| This car is the worst investment i have ever made and a friend of mine bought the same car a few months after me and hers fell apart as well.the dealer has done nothing but give both of us a hard time about these two horror cars and they dont honor the warranties we purchased with these crappy cars .i cant wait to get rid of the ford focus out of my drive way and neither can my friend .i hope you will investigate these cars very closely they are terrible. no safety defect mentioned in summary. *ak( dot number: ) | |||
| 03/29/2000 | 6 | 03/01/2000 | |
| This acr is very bad news and i am fighting to get rid of it now and ford should be investigated for selling a vehicle this unsafe and i will never purchase from ford again.when i took this focus in for repair i was told that since it is so new that there isnt a mechanic that really knows how to fix it and that they will get back to me when they find one that can.this is very poor service with a very poor and unsafe car.please look into this for all the people that will have to go througfh this as well .thank you very much.melissa. no safety defect mentioned in summary. *ak( dot number: ) | |||
| 05/09/2000 | 1 | 03/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 03/24/2000 | 01/01/2000 | ||
| No summary listed for above vehicle. *ak | |||
| 03/30/2000 | 1 | ||
| No summary listed for above vehicle. *ak | |||
| 02/05/2000 | |||
| Attempted to start vehicle in parking lot and it started sputtering and shaking. engine check light/ oil light and battery light came on. then, vehicle just shut off. this happened twice. contacted dealer, and vehicle was in repair shop for 3 days. but, dealer couldn't find anything wrong. the second time this happened dealer said that fuel pump malfunctioned. *ak | |||