Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | ||||||||||||||||
| 01V258000 | FORD MOTOR COMPANY | V (Vehicle) | 1083000 | 08/20/2001 | MFR | FORD MOTOR COMPANY | 08/08/2001 | 08/23/2001 | ||||||||
| Defect Summary | Vehicle description: passenger cars, sport utility vehicles, and light and medium duty pickup trucks. a switch located in the plastic cover of the wiper motor gear case could malfunction and overheat, potentially resulting in loss of intermittent wiper function, loss of wiper park function, complete loss of wiper function, or ignition of the plastic cover material. switch malfunction is most likely to occur when the intermittent setting of the wipers is being used, or when snow or ice obstructs the blades from returning to the parked position at the bottom of the windshield. these vehicles were built at the following assembly plants: atlanta plant from 2/11/00 through 7/31/00; chicago plant from 2/14/00 through 8/4/00; kansas city plant from 2/26/00 to 9/4/00; kentucky truck plant from 2/18/00 to 8/31/00; michigan truck plant from 2/23/00 through 8/3/00; norfolk plant from 2/21/00 through 7/27/00; wayne stamping and assembly plant from 2/25/00 through 8/15/00; and wixom plant from 2/15/00 through 8/8/00. | |||||||||||||||
| Consequence Summary | Loss of visibility while driving increases the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the date code on the wiper motor. motors built with the suspect time frame will have the wiper motor gear case cover replaced. owner notification began august 20, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-866-436-7332. | |||||||||||||||
| Notes | Also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||||
| 03182 | 09/15/2003 | 10004028 | Water in climate control heater blower motor case, which can be associated with an inoperable heater blower motor resister, blower motor, or a blown blower motor fuse. *tt | 11/14/2003 | |
| 0067 | 03/20/2000 | 612920 | A whistling noise from the heater plenum near the blower motor resistor. *mjs | 06/13/2000 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||||
| 01156 | 08/06/2001 | 623944 | Some vehicles may exhibit heater core leaks. *slc | 10/31/2001 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 13490 | 11/01/1999 | 610903 | Some vehicles may exhibit power windows that are inoperative. *tt | 05/18/2000 | |
| 7477 | 11/01/1999 | 610842 | Concerns with inoperative power windows. *tt | 05/15/2000 | |
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||||
| 16098 | 08/01/2002 | 636114 | Some vehicles may exhibit a vertical crack in the outside mirror glass with no visible signs of impact, especially during cold ambient temperatures. *tt | 11/05/2002 | |
| 15509 | 01/01/2002 | 630031 | Some vehicles may exhibit an exterior mirror that is loose or shakes when driving. *tt | 04/11/2002 | |
| VISIBILITY - WINDSHIELD | |||||
| 13841 | 01/01/2000 | 620488 | Information on the replacement of a broken / cracked windshield. *tt | 08/10/2001 | |
| 13841 | 02/01/2000 | 612434 | Subject regarding request for feedback on windshield. *tt | 06/08/2000 | |
| 8088 | 02/01/2000 | 612283 | Information on replacing a broken / cracked windsdhield. *tt | 06/07/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 08/19/2008 | 93000 | ||
| Tl-the contact owns a 2000 ford focus. the vehicle intermittently stalls while making turns at any speed. the failure occurs more often while making left turns. upon restart the vehicle operates as normal. the vehicle was taken to an authorized dealer where he was informed the crank shaft was shifting back and forth, causing the crank shaft position sensor to shut off. the vehicle was not repaired. he also mentioned that only the drivers side front window functions. the 3 remaining windows will not go down. the failure mileage was 93,000 and the current mileage was 117,000. sm. | |||
| 08/15/2002 | 78000 | ||
| Both back door mechanisms failed due to what looked to be corrosion ultimately causing the door to fly open while driving - my eight year old daughter fell out of the car, luckily sustaining no injury, aside from sheer terror. i attempted to get assistance from ford, both dealership and ford credit, however, i was given the excuse that because i missed a service check on my vehicle, they were not responsible for the repairs, in part or in whole. i faxed, emailed and snail mailed letters to every department, but because of the "missed check up", which would have only been six months since the last one, i am now stuck with having to repair the doors...over four hundred dollars in parts for the latch/mechanism inside the both doors...and lord only knows what the expense is for labour. | |||
| 01/15/2003 | 0 | ||
| When driving the car it goes into neutral then back into gear when backing up the car it grinds the non-drivers side floods everytime it rains windshield wipers were no good both back doors make loud noises when opening and closing there are dents on the non-drivers side below the doors engine light goes on once in a while when driving car sometimes jumps into gear.. (scary) and others i asked the car dealer before buying the car if this car had been in any accidents.. he said.. michele, we do not sell cars that have been in accident. after some of these problem had occured i checked the vin# and it said that this car had atleast 12 problems before i bought it | |||
| 01/15/2003 | 0 | ||
| My focus (manufactured october 1999) has had several problems with rusting paint. the first, reported in july was covered under the 36k bumper-2-bumper warranty. the latest (reported january '03), will not be. my zts sedan is rusting on the rear two doors on the inside about 1 1/2 inches up from the bottom of the door (where the metal is crimped). with less than 3-4lbs of force, i can take off portions of metal. this is not good business or engineering! in two years, i will have a hole in my door and i will be sending ford the repair bill and it will be paid for by ford. | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 01/02/2001 | 1 | 10/02/2000 | |
| Heater plentum chamber defective causing water to leak at the front door onto the floor board of the passenger side. nlm | |||
| 08/25/2001 | 7 | 08/01/2002 | |
| There is a very bad squeaking noise when braking, and when consumer lets off the brake there is a grinding noise. driver states more than twice brake pedal was applied, and pedal went to the floor. ford has been contacted.*ak.also consumer was complaining of the transmission slipping, the cigarette lighter was not working, cup holder bubbling, serpentine belt was replaced due to a squeal coming from under the hood, gas light was coming on when the tank was full of gas, door ajar light was coming on, starter and battery were replaced, driver sider mirror knob fell off, rpm runs high, headlamp molding was replaced, sunvisor was broke, rear child seat latch cover was broke, air conditioner and heater were replaced, passenger door trim, driver seat metal bar, rewind button for am/fm cassette was inoperative, carpet loose, pillar trim was coming off, ticking noise was coming from the front of vehicle, the egr valve ws replaced, rear tail light was out, the bulb was replaced, deck lid wire harness, a new fuel tank was installed due to the engine light illuminating, the front and rear brakes have been replaced due to warpage, also the speedometer stopped working.*jb | |||
| 12/20/2000 | 7 | 08/01/2002 | |
| When applying brake pedal it would go to the floor, also brakes will grind. rotors had to be turned, and brakes were replaced 7 times, but the problem reoccurred. *ak transmission slips and jerks and rpms jump. no problem found. consumer hears loose gravel sound from right front wheel area. dealer found wheel well loose. dealer found serpentine belt failed causing whistle squeal under hood. gas light on with full tank and door ajar light is on. dealer replaced battery. evaporative hose loose. dealer removed and installed fuel tank. cigarette lighter not working. r-cup hold bubbling. driver side mirror knob falls off. rear child seat latch cover in broke. front driver seat metal fell out. both headlamps moulding fall out. sunvisor mirror/bracket moulding on passenger side between door / dash loose. broken. right outer ac vent broken. loose carpet on right front floor. pillar trim coming off. deck lid wire harness had tp be replaced. clicking noise from l/h front of vehicle. egr valve replaced. left rear tail lamp is out. engine light is on. problems with rewind button for am/fm cassette. *tt | |||
| 12/01/2000 | |||
| When running air conditioner or heater there's a mildew smell. consumer took car to dealer, and dealer sprayed lysol into venting system. dealer stated that sometimes condensation clogs up in vents, and do not drain completely. please provide further information.*ak | |||
| 03/01/2001 | 2 | 09/01/1999 | |
| Numerous problems with vehicle some of which dealers have not been able to correct and have done cosmetic damage when making repairs. feel ford has made a troublesome vehicle and it's support network is poorly trained in making proper repairs . no safety defect listed. *ak | |||
| 12/28/2000 | 08/01/2000 | ||
| Problems not being able to shift properly, gears grind, pop out, burning smell in ac/heat, never buy ford again, bought in 8/00 nothing but problems. *ak | |||
| 09/02/2000 | 4 | 08/30/2000 | |
| Interior lights come on intermittently. brakes make noise when applied/ radio will come on intermittently, and dome lights work intermittently. *ak . right front light is brighter than left light. defroster malfunctions. front tires makes squeaking noise, key get stuck in ignition and truck lock when trying to get out. *yh | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 03/14/2004 | 32079 | 3 | 07/12/2000 |
| Dt: the contact stated the ignition switch failed three times within a year and a half. the first time, she went to start the car, the ignition would not turn over. the car was towed and repaired. the second failure was approximately one year later and the same thing happened. the car was towed and repaired for the second time. the third failure happened this week, went to start the car and it would not start again. it is being repaired now. the dealership stated it could possibly be the starter along with the ignition switch. *ak in dec 2001 the consumer was involved in an accident due to a problem with the tires and the rear axle. the transmission cooler lines were replaced. the brake lights and heater did not work. the egr tube was replaced. the wiper arm was broken. the engine light stayed on all time. the driver side mirror had to be replaced. updated 01/11/06. *jb | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 09/12/2000 | 2500 | 6 | 07/15/2000 |
| I bought my focus in 2000. since then i have suffered 2 blowouts that neither ford or firestone would fix. i've had brake pads replaced once and now have to have brakepads and rotor replaced. sometimes the key won't turn the ignition. and of course this morning (one of the coldest days we've had) something has gone wrong with the heater. *ak | |||
| 41000 | 1 | ||
| Heater blower resistor experienced the same defect as stated in recall 01 v 230 000, but this vehicle was not covered by recall due to vin. *ak | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 03/02/2003 | |||
| While driving the driver side window fell down. the dealer was notified. *nlm | |||
| 3 | |||
| Consumer states that right back window glass came off the track and glass slides down. had motor replaced 3 times problem reoccured. mr | |||
| While driving rear hatchback window shattered due to no rubber lining around window. window has been repaired. this happened again with front passenger window, a week later. this has also been repaired. *ak | |||
| 10/30/2000 | 2 | 10/01/1999 | |
| The vehicle ford focus have had 6 different safety recalls in one year. this is annoying and inconvenient for the consumer to have to take my time to get a new car fixed. your organization should make sure the cars meet the standards before they go out. no safety defect, strictly informational. *ak | |||
| 2 | 11/30/1999 | ||
| Consumer has experienced numerous problems with the interior molding and the window moldings. *mjs | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 12/01/2011 | 128600 | ||
| Tl* the contact owns a 2000 ford focus. the contact stated that the rear windows could not be closed. the vehicle was taken to a local mechanic and the failure was located at the window actuator. the manufacturer was made aware of the failure and denied assistance with the repair. the vehicle was not repaired. the approximate failure mileage was 128,600 and the current mileage was 128,900. | |||
| 10/01/2009 | 118764 | 1 | |
| Ford focus electric window motor replacement because of plastic parts. must replace the motor to get the plastic window parts. this has happen to 3 out of four windows and the price to replace is $200 - $300 each window. this is a common problem with all focus owners all over the nation. *tr | |||
| 03/20/2008 | 34000 | 1 | |
| Driving along, rolled down driver side rear window for fresh air, window fell out of track, approx 1 month later same thing happened to passenger rear window same thing. *tr | |||
| 12/18/2007 | 107000 | 1 | |
| I have a 2000 ford focus as does my ex both having the same year make and model of the ford focus! the problem in which we both have encountered is that 3 out of the 4 windows in our cars no longer work the windows at first would make a popping sound on some others just broke suddenly. now when i say broke the motors to all the windows still work but the plastic clip that holds the window on the tracks. i recently took my car to have safety and admissions done and was not able to pass safety do to the fact that my drivers side window does not role down. what i have been forced to do is all three of the windows not working are either held up by tape or a door stop from the inside. do to my windows having to be held in the manner they are i am constantly worried about my car being an easy target for a break in thus i don't have the comfort level i feel i should with my own vehicle. i haven't been able to fix the windows yet due to the high cost of nearly $200 per window. as i see it this would have to be a factory default seeing if it had only happened to one window maybe a fluke but three of my four also three of the four on my ex's vehicle too!!! *tr | |||
| 10/31/2007 | 12500 | 20 | 04/10/2001 |
| On 10/23/07 i inserted key into ignition of my ford focus and immediatley the lights and gauges went haywire-vehicle failed to start. to make a long story short ,after unpluging the battery cables and going back to the stranded car the next evening, it started . 2 days later my wipers came on by themselves and would not stop until i turned the car off and restarted. on 10/31/07 while driving my daughter home, the vehicle began accelerating and deccelertaing uncontrollably. i pulled of the highway and when i opened the drivers door, the seatbelt light began blinking and making a loud ticking noise. this had happened the night prior, but i thought maybe the button was depressed. my dome lights make a screeching noise and blink on and off. this is a serious problem that needs to be looked into. whenever something like this happens i am driving home late at night and of course the dealer is not open to help me . my car is almost paid off and i will not invest more than what it is worth, which is only about $2,500.too bad i have paid about $18,000 for it. i would also like to know why i have not received recalls for the following problems: 1. 1st month after purchase, electrical system running airbags, mirrors, doors etc. failed. 2. 37,000 miles- transmission failed 3. 42,000 miles- power door locks failed and soon after passenger doors stuck in the lock position. 4. all window tracks have failed. 5. wheel bearings replaced. 6. trunk latch failed 7. ignition failed and was replaced and is going again. 8. brought in for 1 recall (fuel filter) and still didn't correct problem with vibration and lurching. this is a vehicle that exceeds highway saftey ratings? something will be done about this if i must hire an attorney- i am out a lot of money and no vehicle. *tr | |||
| 12/11/2006 | 42000 | 2 | 06/01/2002 |
| Dt*: the contact stated while attempting to engage the power window control, the front driver side power window failed to open without warning. after initial inspection by the contact, the left rear passenger side power window failed to operate as well. the vehicle was inspected by a dealer, who determined the power windows were worn, and failed due to normal wear and tear. the manufacturer was not alerted. | |||
| 07/11/2006 | 1 | ||
| My husband went to the store with daughter on a rainy day. the passenger side window came crashing down. in trying to fix the problem. we found that the 2 brackets that hold the window up has 2 plastic arms which had broken. i have contacted ford about the issue and has said that at this point there is no recall. so they are going to do anything about it. i believe that a broken window in the snow belt is a safety issue. so i'm bringing this issue to you. thank you r.battles. *nm | |||
| 09/11/2006 | 100000 | 4 | 01/03/2002 |
| Dt*: the contact stated all four power doors failed to lock from the inside and/or outside intermittently. also, the rear passenger and driver's side windows would not roll down. the driver and passenger's side front windows rolled up/down intermittently. sometimes the horn failed to sound. the manufacturer determined the problem was because of excessive dirt and dust around the contact's residence. the drivers door would not open. updted 09/22/06. *jb | |||
| 05/19/2006 | 1 | 08/16/2002 | |
| I own a 2000 ford focus and among all the recalled parts i've fixed the car continues to have problems. the car jumps either when i press the gas or if the car is in idle. i've brought it to a mechanic and they thought it had to do with the oil leaking in my spark plugs which they fixed and gave me a tune up with all ford parts. of course now they suggest bringing it to the dealer and have ford run tests. i've probably have gotten something fixed on my car every 6 months for the past 3 years. also i've had to replace 3 windows due to the device that pulls it up and down broke. and now my key won't start the car. i can't start my ignition because of the key lock/pin is defective. what more do i have to go through for ford to recall or fix this car, get in an accident and get hurt myself. *nm | |||
| 09/07/2005 | 35000 | 2 | 04/20/2000 |
| 12/03 -- rear driver side window regulator broke on a 2000 ford focus; window not used much 9/7/05 -- rear passenger side window regulator failed on same car as rolling down to clear morning condensation off and on since i've had the car, the driver side window and rear driver's side window have not worked due to a so called short the 2 regulators were replaced; the short has never been found or repaired and is a nuisance. *jb | |||
| 04/02/2005 | 62500 | 1 | 07/26/2002 |
| The front passenger's window began to work off and on and then failed completly. the window will not do anything now. i have not replaced anything yet due to financal difficultlies.*ak | |||
| 02/14/2005 | 1 | 01/01/2002 | |
| I have had this car since 2003 and it has been nothing but trouble. i have had it into the shop for many of the previously stated repairs- ignition lock, revving/ gas line sticking, broken windshield with no outside cause, cracked side mirrors from cold, etc. this week my rear window fell into the door and would not roll up. the estimate is close to $400. i have had other problems, so many i can't recall them all now. i would advise others to avoid ford products in the future- i certainly will. *jb | |||
| 12/08/2004 | 10 | ||
| This complaint is concerning clarification of our previous complaints to nhtsa regarding the 2000 ford focus : #10104088 and #10107840. i am extremely concerned about the misinterpretation of data collected by your agency and posted for public review. deaths are not posted, nor are they included as injuries. this misrepresents the seriousness of the vehicle and equipment failures reported. *jb | |||
| 12/08/2004 | 1 | ||
| Fatality vehicle fire, dec. 8 2004. my husband is the original owner of a 2000 ford focus, subject to numerous service visits to bill brown ford, livonia mi for: ignition, steering column, wheel bearing, brake, rear window control, seat belt &trunk latches, overhead light and engine light. the vacuum line & fuel pump & valve assembly were replaced 2/03, followed by stalling. in 6/03, a/c compressor & manifold line replaced. fuel line & pump failure in 8/03, resulted in gasoline spill on residential street minutes after parking. bogging followed repairs, pcm reprogrammed & leaking pvc tube replaced 1/04. fuel pump again replaced. in 8/04, our 24 year old son took ownership of this problematic car. we are uncertain as to whether vehicle malfunction caused a 35 mph collision with a fire hydrant. an immediate engine explosion and fuel fed fire trapped my son and his passenger. described by police as a relatively minor crash which would not be expected to claim lives, the subsequent unexplained engine fire claimed two young lives. a malfunctioning driver's airbag was also detected. this incident was originally reported to nhtsa by my husband (#10104088). i am supplying these additional facts for your clarification. please correct your posting of 0 injuries as there were 2 fatalities. please take effective action to save lives, as these trouble plagued vehicles seem to become more lethal as they age. confirmation of receipt of this information is requested. *nm *sc *jb | |||
| 06/06/2004 | 2 | ||
| On both rear windows (electric), the plastic part at the bottom of the window has broken, making the window inoperable. the part secures the cables for raising and lowering the windows. in both cases, they broke simply from closing the door.*ak | |||
| 04/30/2004 | 3 | 05/01/2000 | |
| 2000 ford focus...purchased new in may 2000.....presently has 30,350 miles on it. i have had three of the four automatic windows break within the past ten months. the first on broke in june, possibly july 2003 (back left window), the next one to break was the back right window, and today , april 30, the front driver's side window is broken. motor starts to grind and then stops responding to the on/off button and will not move the window...which then slips all the way down into the door panel. since my car is now out of warranty the dealership doesn't seem to think that having three different windows malfunction odd. i do not have young children that roll the windows up and down an unuseual number of times...in fact, i seldom roll down the back windows and only use the driver's window when going to the bank, or such things. i find it hard to believe with all of the recalls and other problems that this vehicle has had that this is not yet another one. *la | |||
| 09/15/2003 | 107829 | ||
| I purchased my 2000 ford focus se from merlin motors in saskatoon. production date - may 2/2000, stock no. pp24941, r.o. no. 155631. i believe this car was previously owned by someone in british columbia. here is a chronological breakdown of repairs. april 17/01 - took car in because driver mirror vibrated badly when driving - so badly that i could not look into it, it was shaking that much. also, the trunk would not open from the release inside the car. parts were ordered at this time. vehicle kilometers- 32854. june 19/01 - they checked for driver mirror vibrating when driving and replaced driver side exterior mirror. the also checked for trunk not opening from the release inside the car, they replaced the trunk stop and adjusted. vehicle kilometers- 35222 june 20/01 - they checked for power steering leak and replaced steering rack and set toe. vehicle kilometers- 37782?? (this is obviously an error - i know i did not drive 2, 560 km in one day!) i also did not complain about the power steering and don't recall why my car was in there at the time. sept 21/01 - they repaired rattle in right front going over bumps, tightened all assemble bolts in front end, removed right caliper and rotor, lubed all bushing, adjusted front splash shields, found tie rod bolt loose and tightened. they also fixed molding on window belt, which was loose and checked inside rear view mirror and found it flawed - part on order. vehicle kilometers- 43170. nov 3/01 - we were driving in saskatoon when engine started to boil. we knew this because of steam coming from the hood, all gauges in the car read normal! we took car to merlin - they could find nothing wrong with the car after their checks, and told us to bring it back if it happened again! work order for this date states: customer saw steam coming from under hood, antifreeze pooled on engine, gauge read normal, steam coming from overflow tank - fill with a/freeze, pressure test for leaks, no leaks found. | |||
| 11/15/2002 | 0 | ||
| 1)we had trouble with right rear door lock stuttering nothing found to be wrong has only occured once since 2)transmission makes a whirring noise intermitenly when car is in reverse dealer found nothing wrong on both occasions 3)rear brakes on two occasions have made squeaking noises first time at 34950 km new shoe pads. second time at 41346 km shoes and drums sanded 4mm left on shoes has squeaked on only one occasion since 4)front brakes done at 24450 km new pads and repaired two rotors. second time at 41346 km pads shown to be at 6mm left | |||
| 08/15/2003 | 68000 | ||
| Started experiencing problems with the vehicle after purchase. suddenly in august, all power systems/computer type items began to fail -- power locks, trunk release. then, car began (and still does) to sputter and shake when stopped/idle until it would shutdown. also, the radio/cd player would shut off. checked for tsbs for the vehicle model & year and found at least 15. when i took the car to the dealer (world ford sandy springs) we were told that they are technical service bulletins and that we would have to pay to have the car repaired. only official ford recall notices, not even ntsa recall notices, would be honored. on top of this, we would be expected to pay $90 per complaint batch (the tsb list was batched in to 3 main areas)for diagnostic purposes and if any of the complaints were related to a recall, the $90 would be refunded as applicable. i expressed that if ford issued a tsb and the ntsa issued a recall notice, then i should not have to pay to have the car worked on. | |||
| 07/15/2003 | 40986 | ||
| While coming home from a house warming in tucson, az on 06/21/03 me, my 2 nieces,and my daughter were on the fast lane of the freeway coming out of tucson when the engine started losing power, the car started slowing down to about 25 mph we had to cross 3 lanes to get off the freeway with other cars coming at 65 to 70 mph we almost got hit on the last lane before exiting the freeway. the car then sputtered the rest of the way off the freeway. after sitting for a while we were able to start it again. and continue home but we used frontage rd all the way. i am afraid to take it on the freeway anymore. sometimes it does want to start at all. the door on passanger side also doesn't unlock with power button. service engine light comes on with battery light and oil light. i feel someone will eventually be seriouly injured unless they find out what is wrong here. | |||
| 06/15/2003 | 0 | ||
| The complaint deals with the right side door lock.i took it into mccotter ford where i bought the car from.they wanted to charge me over $300 to fix it and this is with the expensive warranty package. we could not aford this,so my wife and kids are driving around in a car that the passenger side door that cannot be opened. this cannot be safe, what can we do.the car had between 50 and 60 thousand miles on it,the dealership that we bought the car from is in titusville florida. this occured in 2002 | |||
| 12/15/2002 | 0 | ||
| This is a copy of the letter i sent to ford prestige ford garland tx attn: jerry reynolds dear mr.. reynolds re: ford focus 2000 vehicle id# 1fafp34p0yw197796 i became a customer of prestige ford 5 years ago when i first bought my 98 escort. i was pleased with the car, never had any problems within the 2 years i had it only the scheduled maintenance. feb 28th 2000 i made the stupidest decision in my life to trade it for a brand new focus 2000 -i was impressed of the reviews of being the european car of the year in 1999. well during this 3 years i had nothing but trouble and i just received another safety recall. i don't even remember how many times i've taken my car back to ford for safety recalls during the last 3 years. in 3 years i had to replace brakes 3 times (that's actually once a year) replace rotors twice something got messed up last august with the electrical system and the starter i had to have that fixed. there's always noise with the brakes, i asked several times and all your staff or the one on 75 can tell me is a "known problem" first it was "metal brakes" no problem that's normal after a couple of years you changed it to a "known problem"??? i just wanted to let you know my disappointment about this stupid car, i sure did made a big mistake when i decided to buy it. also i bought extended warranty and that really seems not to be a big benefit since it hasn't helped a bit, i still had to pay for all this repairs. as far as i know this are the known problems with the car, so tell me am i supposed to be a happy camper?? i'm a single mother, i make my payments on time, i don't have the time and the money to keep spending in a car that will be paid off in a couple of years and then i will be left with a big peace of junk. please let me know when i can take my car to get fixed again. very unhappy customer guadalupe araceli ramirez | |||
| 04/15/2003 | 40000 | ||
| Since at least april 2003 the back right passagner side window will not rise or lower nor will the lock on the door lock from that seating position. the driver only can do it. while in nm driving from ky to az, my 2000 se began to lose engine power. as i drove at 70 mph the engine began to stall, as if no gas was getting through the engine and the car began to die. i was able to safely pull to the side of the road; turned the car off for upwards of 2 hours, start the car again and drive. this happened 5 times from nm to az; over and over again. i called the 1800 ford roadside assistance number and was told since my car was out of warranty they would not send a tow for me. a commercial trucker was nice enough to follow me to the next town to a ford dealer. the service advisor at the dealership offered to look at my car the next day around noon, as he had 6 other focus owners in his shop with the same complaint and he had no idea what the problem is. i decided to press on to az while driving under 55 mph on i-10. the car sat in my garage for 3 weeks before i drove it again. it is still doing it's drive and die and i am concerned now more than ever with the number of recalls on this vehicle what the deal is. | |||
| 11/15/2002 | 14942 | ||
| Engine starts to stalls when comming to a stop. they claim it needs a new cylinder head. | |||
| 08/15/2003 | 0 | ||
| I have had problems with my wife's ford focous windows the windows fall off track or just fall down and will not roll up for no reason. out of 4 windows right now the drivers side is down into the door will not roll up and the passenger rear is also the same. the drivers rear window we are afraid to touch it because we have had to catch it from falling and now we have been using tape. that is 3 windows out of 4 giving us problems. we do not want to try the passenger side door window. we are having a though time and it seems abnormal for the windows to give us problems | |||
| 12/15/2002 | 71573 | ||
| The main concern i have is that i have had this car in 4 times now for rear wheel bearings. my other issue is that when the actuator in the rear drivers door went out that all the locks and windows freeze up in the locked position it that is where they were at when it dies. not the key, manually or remote will wor. this to me is a saftey issue, you could potentially be locked into your vehicle with no way out. | |||
| 12/15/2002 | 0 | ||
| My 2000 ford focus has had problems starting 2 months after i purchased it. it's been in 6 times for excessive brake noise and or squealing. the door hinges were squeeking and had to be replaced due to misalignment..it took 5 times to determine this. weather strip molding has been replaced due to falling apart around the headlights. the cd player/stereo was replaced with a new factory model when cd player would not work properly. the "new" model was replaced yet again due to coding seen and no numbers in the window digital area. the fuel pump was replaced after stalling more than 50 miles from home...still does not run up to performance. fuel area reworked again. would not start due to battery cable. ford needs to discontinue this model until they can fix the problems it has with it. they also need to get all focus models off the road, they are safety hazzards. | |||
| 12/15/2002 | 0 | ||
| Current malfunction is hesitation and engine stall and brake failure. my car is almost 2 years old and within that time period i have experienced the following malfunctions: windshield wiper, air condition, electric window, brakes, struts, rusted rotor, ignition switch, electrical shorts(flashing dash), engine hesitation/stall, blown fuses where car would not start. | |||
| 01/15/2003 | 50000 | ||
| In january of this year, my power locks stoped working so i brought my car to the ford shop where they replaced the latch assembly, handle, cable, and fuse in the back driver side door. $350 all together. the locks worked fine for about 2 months when they suddenly went out again. at that time i couldn't open the back door at all. not even manually. i lived with it for a while but then the front passenger side door did the same thing so with only two doors opening, i brought it back to the ford shop. they fixed the back door again for free since the previous work was still under warranty. the front door however needed the same as the back and the trunk button also needed to be replaced. the quote was for $475. i couldn't afford that at the time and decided to wait a little longer. in the meantime, the window on the same back door suddenly fell into the door and had to be held up with some folded paper until i could bring it in. the quote for the front door as well as the window was over $700.00! they said the regulator broke so the window wouldn't stay up. apparently that is in some other part of the door because they said it was nothing they did even though they had taken that door apart 2 previous times. needless to say, i got the front door fixed and the window is still being held up with paper! i have had nothing but problems with my focus and am anxious to trade it in. i am worried however, that something else will happen before i get the chance! the dealership even offered to let me trade in the car without fixing it- not for the payoff amount- if i got another ford. at this point i am hessitant about purchasing another car from ford. if anyone else is having similar problems with their ford focus, i encourage them to write a complaint. | |||
| 03/15/2002 | 83000 | ||
| Takes off real hard like it wants to die but won't, then stops. when car is ran for a while it starts doing. we are not the only focus with this problem. there are others along with their reverse going out or first gear. every one who takes it in doesn't get it fixed | |||
| 03/15/2000 | 0 | ||
| I bought the car in june of 2000 since this time the car has had a number of recalls on the car. i feel that the people that bought the 2000 model of this car should not be liable to pay the amount the contact was signed. due to the fact that at the time the car was bought, the people that bought the car didn't know that most of the car's life would be in the shop being fixed. also ford knew that the focus was prone to this happening. | |||
| 09/15/2003 | 78864 | ||
| There was no power in the locks or the trunk release.after alot of diagnosses they replaced the right rear door actuator. | |||
| 11/15/2003 | 43000 | 1 | 09/02/2000 |
| Hi, i own a 2000 ford focus and it has been nothing but trouble. i purchased the car brand new in 2000 and have had it in the shop so many times. i have had my rear passenger side window mechanism replaced by ford, then personally replaced the driver front window mechanism and the driver back mechanism due to cable breaks. i have had it in with the radio 3 times and it still does not work correctly. i have had to have the brakes replaced, the ignition block replaced, the struts and shocks. the trunk release has never worked. now it keeps breaking down on me if i drive for more than 1 hour non stop. this weekend i went to san antonio from corpus, it died on the highway 3 times going to sa and coming home 4 times & how safe is that! ford said they cannot do anything for me unless it is messing up when i bring it in while it is acting up, however it always happens when i am away from town. they told me that if they hook it up to the machine it will not tell them anything. also, on several occasions my accelerator has stuck and i cannot brake, i have to put the car in neutral and press on the brake hard while the rpm's are still revving and pull the emergency brake, the first time this happened i was pulling into a parking spot and went over the yellow divider. is there anything i can do? *la | |||
| 09/08/2003 | 45000 | 3 | 11/17/2001 |
| Power windows on 2000 ford focus fail often. i have heard of this problem on many other foci via the internet; but i have personally had 3 power windows fail (which is a safety concern, as windows fall down violent when they fail and remain down, cannot be rolled up and will not stay up if moved by hand leaving vehicle exposed to theft and the elements) in less than 3 years... two of which have failed out of warranty. (warranty is up in one month time frame; but have driven vehicle 45,000 miles.) consumers are seriously getting bitten by the cost of replacing ford's faulty designed power window assemblies. date of most recent incident given. *jb | |||
| 08/13/2003 | 1 | ||
| Driver's side power window would stick in the up or down position, causing a distraction to the consumer. dealer had been notified.*ak | |||
| 08/08/2003 | 3 | 07/03/2000 | |
| 3 of 4 window regulators are broken in my 2000 ford focus - 2 rear windows and drivers window no longer go up and down. the windows fall into the door. first failure occured 8/02, second 6/03, third 8/03. windows are currently taped up, which is a safety hazard as the tape obscures my vision.*ak | |||
| 08/11/2003 | 66955 | 1 | |
| The key could not be inserted into the ignition. the dealer stated the ignition switch needed to be replaced. the switch was not covered under the extended warranty. in addition to not being able to start the vehicle, the power windows could not be rolled down. *ak *nlm *jb | |||
| 4 | 12/15/1999 | ||
| Intermittent stalling. also, the brakes, power locks and windows failed. *ak *jb | |||
| 07/16/2002 | |||
| Electric system wiring causing lights/ windows, and door locks to go out. dealer notified.*ak | |||
| 8 | 07/01/2000 | ||
| I have taken the car back several times when i first purchased it to fix the brakes and hemborg ford told me, that's just the way ford brakes are, metal on metal.. i've had so many problems with this car it's unbelievable.. i feel unsafe driving this car.. as it has locked me in many times..the windows will not roll down half the time.. the gas gauge only works half the time.. i wish i had never purchased this horrible product.. i will never purchase another ford vehicle again and i encourage friends and family not to buy their product either! *ak | |||
| 11/09/2000 | 1 | 05/01/2000 | |
| Rear hatchback window shattered, no outside cause, rear defrost was on at time and rear window wiper was on. dealer stated warranty would not cover although it was not cause by a foreign object. *ak | |||
| Fuel gauge is not operable. when consumer fills up gas tank, it doesn't measure. also electrical windows don't work at all. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 08/26/2004 | 105452 | 1 | |
| While turning the corner at 15 mph passenger's side mirror slightly hit a parked vehicle mirror. as a result, driver's side air bag deployed inadvertently. driver sustained a minor burn on the right arm. *ak | |||
| 9 | |||
| The consumer experienced two defects with her vehicle. *ph the back passenger seat belt was placed in backwards per manufacturer, the volume on the radio increased and decreased without control, the gear stick slid off the post, the vehicle stalled when going to a complete stop, the power knob to the radio would become sticky whenever the sun was present, the trunk would not open, the ignition switch jammed twice, the rear view mirror was stuck in the open position, and the steering wheel adjuster did not exist. the consumer requested compensation. *sc *jb | |||
| 01/15/2000 | 1 | ||
| Both exterior mirrors go out of adjustment, dealer unable to remedy.*jb consumer states the inside mirror parts had always fell off, the dealer never tried to fix or replaced them. *yh | |||
| 12/20/2000 | 7 | 08/01/2002 | |
| When applying brake pedal it would go to the floor, also brakes will grind. rotors had to be turned, and brakes were replaced 7 times, but the problem reoccurred. *ak transmission slips and jerks and rpms jump. no problem found. consumer hears loose gravel sound from right front wheel area. dealer found wheel well loose. dealer found serpentine belt failed causing whistle squeal under hood. gas light on with full tank and door ajar light is on. dealer replaced battery. evaporative hose loose. dealer removed and installed fuel tank. cigarette lighter not working. r-cup hold bubbling. driver side mirror knob falls off. rear child seat latch cover in broke. front driver seat metal fell out. both headlamps moulding fall out. sunvisor mirror/bracket moulding on passenger side between door / dash loose. broken. right outer ac vent broken. loose carpet on right front floor. pillar trim coming off. deck lid wire harness had tp be replaced. clicking noise from l/h front of vehicle. egr valve replaced. left rear tail lamp is out. engine light is on. problems with rewind button for am/fm cassette. *tt | |||
| 02/25/2002 | 1 | ||
| Consumer stated the gas gauge failed, the brakes were squeaking, the mirror was torn off by repeated car washes, gas leaked on the both driver and passenger side carpet, and the truck latch was broke, also the fues burst on locks. *yh | |||
| 07/01/2000 | 1 | 05/01/2000 | |
| Nothing but problems with the car. first noticed leak in the floorboard on the front passenger side as the dealer detailed car. interior dome light fell off soon after, followed by the fuel gate door and the left drivers side mirror. now my transmission has blown up, all while going 25 mph or under, and all under 21,000 miles! we've had a major recall on average every other month too. what a lemmon! *ak (tiresize: p195/60r15) | |||
| 07/01/2000 | 1 | 05/01/2000 | |
| Nothing but problems with the car. first noticed leak in the floorboard on the front passenger side as the dealer detailed car. interior dome light fell off soon after, followed by the fuel gate door and the left drivers side mirror. now my transmission has blown up, all while going 25 mph or under, and all under 21,000 miles! we've had a major recall on average every other month too. what a lemmon! *ak | |||
| 03/17/2001 | 1 | 06/02/2000 | |
| Ignition and steering locked up, key would not turn, vehicle was parked. *ak there was noise in the right side of the vehicle due to rear outside mirror failure. the transmission slips on accel. there was vibration in steering at 45 mph and up. the high sqealing on rainy days when turning left or right was caused by drive belt malfunctioning. the ignition locked due to cylinder assembly problem. *yh | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 03/14/2004 | 32079 | 3 | 07/12/2000 |
| Dt: the contact stated the ignition switch failed three times within a year and a half. the first time, she went to start the car, the ignition would not turn over. the car was towed and repaired. the second failure was approximately one year later and the same thing happened. the car was towed and repaired for the second time. the third failure happened this week, went to start the car and it would not start again. it is being repaired now. the dealership stated it could possibly be the starter along with the ignition switch. *ak in dec 2001 the consumer was involved in an accident due to a problem with the tires and the rear axle. the transmission cooler lines were replaced. the brake lights and heater did not work. the egr tube was replaced. the wiper arm was broken. the engine light stayed on all time. the driver side mirror had to be replaced. updated 01/11/06. *jb | |||
| 01/15/2000 | 1 | ||
| Both exterior mirrors go out of adjustment, dealer unable to remedy.*jb consumer states the inside mirror parts had always fell off, the dealer never tried to fix or replaced them. *yh | |||
| 02/25/2002 | 1 | ||
| Consumer stated the gas gauge failed, the brakes were squeaking, the mirror was torn off by repeated car washes, gas leaked on the both driver and passenger side carpet, and the truck latch was broke, also the fues burst on locks. *yh | |||
| 02/25/2002 | 0 | ||
| Sideview mirror had fallen out without a reason. it was not attached correctly. dealer was contacted. please provide more information.*ak | |||
| 07/03/2000 | 10 | 02/22/2000 | |
| Was traveling approximately 65mph when vehicle went out of control. wheels had felt wobblely and loose. had to swerve to miss several vehicles. managed to get off freeway and stopped vehicle. had vehicle towed to dealership. was informed by mechanic wheel bearings went out. dealership has to order parts. vehicle was repaired previously under recall.*ak screws keep falling out of seat belt and has happened two times. drivers side seat lever keeps breaking and has happened three times. windshield wipers failed while driving during a heavy rain storm, received recall two weeks later, 01v258, dealer replaced wiper motor. turn signal failed, dealer replaced bulb. problems with brakes, rear drum assembly bearing wore into wheel spindle, front brake pads replaced, front rotors resurfaced. consumer feels every bump in the road. bearings have failed twice. side mirror broke. a-pillar trim coming loose after recall repair 00s20. *slc | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - INTERIOR | |||
| 02/29/2004 | 60000 | 1 | 12/20/1999 |
| While consumer was adjusting the interior rearview mirror it broke complete off. dealership replaced the entire unit because the mirror cannot not be reattached.*ak | |||
| 08/02/2000 | 1 | 01/01/2000 | |
| Right front interior handle for rear mirror broke and right side mirror knob broke. *slc | |||
| 05/01/2000 | 1 | ||
| The inside rear view mirror reflect excessively bright light and the driver was unable to use this mirror. *yh | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 06/02/2003 | 1 | 04/26/2000 | |
| Consumer concerned about the amount of recalls on vehicle. *mr the consumer had to replace the cable shifter when the vehicle was only 2 years old. the alternator had to be replaced, the door lock actuators, tires, sun roof control. *jb | |||
| VISIBILITY - WINDSHIELD | |||
| 07/06/2008 | 72000 | 1 | |
| After two days of rain my passenger side of my 2000 ford focus filled up with water. then when i went to turn on the air conditioning water came pouring out of the floor vents. i always hesitate to take it into a dealership so i used the internet to search for similar complaints. after looking around i found around 25 complaints just on one website http://www.carsurvey.org/viewmorecomments_review_8122_2.html . on this site many people referred to the pollen filter where there was not a tight seal or some type of defective part that would cause water to enter into the vent system of the car then fill the passenger side of the interior. this sounds like a huge problem and i would appreciate it if you would look into it. *tr | |||
| 02/02/2007 | 2 | 02/18/2004 | |
| There have been several problems regarding 2000 ford focus concerning gas mileage deterioration. all cars lost some form of mpg estimates over years of use, but the focus had terrible deterioration. . i have spoken to many owners of 2000 ford focus' that have experienced the same problem. estimated mpg had been from 15 to 22, with mine fluctuated from 10 to 20. no mechanical problems could be found through normal means. there was no explanation regarding the loss of good gas mileage, with the exception of a problem with the programming of the brain box. also, this car suddenly developed cracks in the windshield - they weren't cracks that were formed from the outside surface or the inside surface. they actually formed in the glass, between the layers. they cannot be felt on the outside or the inside of the glass.*ak | |||
| 05/10/2004 | 59000 | 1 | 07/26/2002 |
| The front window developed a leak right in the top center. water was running out of the dome light area. i have no fixed it properly yet but it is a concern that it will short out the dome light and cause a fire.*ak | |||
| 08/24/2003 | 1 | ||
| A crack appeared at the top middle of the front windshield and was moving towards the bottom of the windshield . this caused a distraction to the driver's view. *ak | |||
| 03/08/2002 | 1 | 02/12/2002 | |
| I have had my car for one year and five months. i have replaced the fuel pump a month after purchase, twice within two months. my gas lines have fallen off the car, causing the neighborhood to be filled with fumes. stalls while driving, not matter the speed,dealership said they fixed the issue, still ongoing. car hesistates to go at times. often the inside of the car smells like gas. hard to put car in reverse and other gears, often pops out of gear. recently replaced clutch cable, tech says the clutch is fine. replaced the brakes and rotors after being told they were fine, two weeks later the rotors were gone. brakes continue to squeak. windshield is not sealed, you can hear air blowing in while driving. had a burning smell from under hood was told there was no problem, only to get a recall, and my cables were melted. brake lights always out, when i replace one the other goes out. i have contacted ford motor company, and dealership, both tell me i have to keep getting repairs. i asked ford motor company to buy the car back, and they refused. i feel this car is not safe, i hate driving it.*ak | |||
| 1 | |||
| The seal on windshield came off and there was a noise in the front end of the vehicle. *ak the engine stalled, and the vehicle experienced a fuel system problem. *jb | |||
| 08/16/2002 | 1 | ||
| Consumer states that while driving and no warning the windshield cracked starting from the driver side bottom all the way to the top of the windshield and during rainy weather water leaks into the vehicle. dealer notified. nlm | |||
| While traveling on highway and without warning passenger's side door will slide open . dealership is aware of problem.*ak | |||
| 12/01/1999 | |||
| This car has had so many problems it makes me sick. a quick list: air conditioning leaked all over my interior, one tire replaced, one windshield replaced, now need new brakes, had transmission replaced on friday, is always having strange little problems, cd player skips after 45 minutes of use, brakes have always squeaked unbelievably loud. i want to get rid of this car but i can't afford it because i owe more than it is worth. (tiresize: 15) | |||
| 03/11/2002 | 1 | 09/01/2000 | |
| Brakes have squealed fron about 1500 miles. have had pads replaced, but squeals did not go away. front brakes grind, at shop now. in november 2001 had to have struts replaced while having recall work done. struts little over a year old. engine makes a chirping noise at about 1000-2500 rpm, but dealer unable to duplicate. also squeals or whines when making right turns. windshield cracked when a small stone hit it. will have insurance replace. overall, not happy with car. been in the shop three times in the last year!! | |||
| 09/02/2001 | 2 | 07/01/2000 | |
| Windshield was replaced by ford once for stress crack, they would not replace second time also stress crack. *ak | |||
| 01/01/2002 | |||
| Windshield had to be replaced three times since date of purchase. windshield without any assitance from a foregin object has cracked twice down the middle, and once on the side. contacted dealer, and the dealer was not willing to do anything.*ak | |||
| 07/17/2001 | 75 | 10/01/2000 | |
| Vehicle rolls backward when on steep incline while in drive position. for example, at a red light on steep incline and in drive if you take your foot off brake the vehicle rolls backwards. windshield replaced twice due to horizontal crack starting at trim (same place) (lower driver side).*ak | |||
| 05/09/2000 | 2 | 11/15/1999 | |
| Windshield had cracked and was replaced, approximately one month later the windshield cracked again in the exact same spot, nothing had hit the windshield on either times that it had cracked. air conditioner drains inside the car to the drivers side floor. brakes squeak, dealer replaced rear brake shoes, however noise is still there. steering wheel was peeling, dealer replaced it. vehicle will not start at times, dealer reprogrammed the pcm and replaced the fuel pump. transmission slips into neutral while driving, it will not shift into reverse until after about 10 seconds, dealer has replaced the mlp sensor and transmission range sensor to attempt to correct problem yet it still continues, transmission lines leaking and dealer replaced lines. noise coming from under the hood. hood rattled, dealer adjusted and lubed the hood stops. engine races at times, vehicle hesitates and feels like it is going to stall. *slc | |||
| 02/20/2001 | 1 | 01/15/2000 | |
| Consumer states window is not working properly. *jb | |||
| 05/22/2001 | 2 | 09/01/2000 | |
| Ford blue oval certified dealer made two attemps to stop leak through heat/ac air duct. after second attemp owner was driving home and notice cowling at base of windshield had come lose. owner paid non ford dealer to make repair after this because of lack of confidence in ford dealer. parts damage from being install incorrectly and dealer made a mess with sticky non drying sealer which was used between windshield and cowling. owner now has no confidence in this ford focus , ford or it's dealers .*ak | |||
| While driving rear hatchback window shattered due to no rubber lining around window. window has been repaired. this happened again with front passenger window, a week later. this has also been repaired. *ak | |||
| 1 | 01/01/2000 | ||
| Rubber around windows failed. *slc | |||
| 1 | |||
| The windows freeze/stick. nlm | |||
| 02/22/2000 | 1 | 02/01/2000 | |
| My wive ann was sitting in a parking lot with the motor running and heater/def.on when she heard a cracking noise then she seen the windshield crack in strieght line a good 7 inches.i reported the incident to the dealer that same day on which they made an appointmt.for the 26th(4 days later)i kept the appt.on which a mechanic (i believe a bob)said we dont deal in glass but ford told me how to look for defects,or stone,and he went to my car dug a pen in to the crack and said see right there is a stone chip.so the refuse to honor the warrenty.when talked to real exsperts,they said that couldnt determined a defect now that it was tamperd with.now,there was no flying debris,no flying stones in the parking lot.also this guy said a stone no bigger than a pin head made such a crack...if this was to be even closely true,then in my oppinion it should still be defective,because,that windshield would not hold up to the slightest,freezing rain,or the smallest hail,or a dirt road,a sander,and the list could go on.but i believe it broke because we had good tempertures that morning,compined with the heater caused it to crack.*ak | |||
| 01/16/2001 | 1 | ||
| While parking vehicle jumped forward without warning. *ak during the incident, the air bag deployed and broke the windshield. *yh | |||
| 09/17/2000 | 05/01/2000 | ||
| The clutch pedal spring split in half while at a stop light on a road with a posted speed limit of 45 miles an hour. it was at night in a tropical storm with local heavy rains while i was in florida. the police parked a crusier behind me with it's lights on and even with this protect we were almost rear ended a couple of times before we could push the car off the road. the mechanic in florida said that ford knows of the clutch spring probleem - the original spring is to stiff and the replacement part is manufactured with more flexibility. if this is true ford should recall the focus' with the bad clutch spring before someone gets hurt. my wife and i missed a days work because of this problem. as far as the windshield is concerned it isn't sealed properly and allows water to enter the car. ford is going to take the windshield out and reseal it. again this is inconvenient and really disappointing for a new car to have this problem. the car also has two other problems that aren't safety related. the radio broke and ford replaced it and the passenger seat had a broken part that it took over 4 months to get a part for. *ak | |||
| 03/23/2000 | 4 | 01/01/2000 | |
| I have been completely dissatisfied with this ford product. i didn't put more information in this report because i wasn't sure i was doing it right. i plan to return the vehicle to the shop again today because last time it was there, they fixed the idle, window, and noisy suspension...guess whay, i still have all those same problems!!! | |||
| 03/01/2000 | |||
| Windshield wiper which rubs against touches of the windshield causes the windshield to crack in three different areas. please provide further information.*ak | |||
| 11/29/1999 | 1 | 11/06/1999 | |
| Windshield cracked. yh | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 03/14/2004 | 32079 | 3 | 07/12/2000 |
| Dt: the contact stated the ignition switch failed three times within a year and a half. the first time, she went to start the car, the ignition would not turn over. the car was towed and repaired. the second failure was approximately one year later and the same thing happened. the car was towed and repaired for the second time. the third failure happened this week, went to start the car and it would not start again. it is being repaired now. the dealership stated it could possibly be the starter along with the ignition switch. *ak in dec 2001 the consumer was involved in an accident due to a problem with the tires and the rear axle. the transmission cooler lines were replaced. the brake lights and heater did not work. the egr tube was replaced. the wiper arm was broken. the engine light stayed on all time. the driver side mirror had to be replaced. updated 01/11/06. *jb | |||
| 11/17/2003 | 0 | 04/17/2001 | |
| Water leak in my 2000 ford focus. upon reading this website i realize the other problems i've had are similar to this car. car stalling, fuel gauge sticking, radio going out, carpet being replaced,wiper problems etc. when it rains the water can fill the passenger floorboard 2-3 inches. i've had the leak checked at several different places and so far no one can find the leak. according to this website the dealer can't find the problem either. my car is not under warranty any more, and i was informed if the leaking continues it will damage the brain computer or electrical system. if that happens and i have to spend a couple thousand to fix, but if the leaking is not found it will just happen again. i feel this car is unsafe and should have a recall. also, i have not received notice of all the recalls that pertains to this car. i have received only one pertaining to the back real wheel bearing, which was replaced at dealer. but i see that there have been others. why was i not notified? *la | |||
| 1 | |||
| The vehicles windshield wipers stopped while driving in the rain. *nlm | |||
| When using the windshield wipers, they would screech across the windshield. had taken vehicle to dealership and had windshield wiper blades changed several times, but problem still exist. was informed by mechanic it was faulty mechanism of wipers. ts | |||
| 06/07/2002 | 1 | 04/01/2000 | |
| No summary listed for above vehicle. *ak | |||
| 12/02/2000 | 1 | 11/05/1999 | |
| When slippery out, the brakes will not grasp properly. therefore, the vehicle will slide. dealer can not duplicate problem.*ak consumer also experienced these difficulties as followed, power steering system (exploded, w/3-4 week repairs), trunk lock was broken, keyless entry system works improperly, the trunk lock has been replaced twice, the radio has been replaced 3 times & still occurs, the winshield arm recently broke, and concludes that the vehicle also slides in dry weather. consumer adds that she had filed a complaint w/ board of ford, the case was lost after recieving a loaner car (due to taking vehicle in for repairs) and says that she cannot afford to buy out the lease (will have to wait until oct 2002) *scc | |||
| 12/01/2001 | |||
| Windshield wipers work only intermittently. dealer cannot duplicate the problem.*ak | |||
| 03/22/2002 | 1 | 07/30/2001 | |
| Vehicle has been given consumer trouble since purchasing it. 2nd day after purchase vehicle was in dealer's shop for 2 weeks. when putting on brakes vehicle shakes. also, driver cannot see to make turns because truck is very high.*ak while driving, the consumer and his daughter were hurt due to brakes and wipers failed in the rain. the rear window is very high and the driver was unable to see vehicles from behind. brakes failed more than three times, however the dealer refused to fix it after the first repair there were 2 injuries, consumer also states the airbags failed. *yh | |||
| 02/13/2002 | |||
| Windshield wipers will crack too often. dealer said that reason for cracks was the weather that caused. rubber to crack but, this vehicle was parked in an indoor driveway. please provide more information. *ak | |||
| 09/21/2001 | 3 | 08/24/2001 | |
| Windshield washer reservoir leaks. also, can not fill reservoir because fluid sloshes out onto engine and other compartments, contacted dealer, and dealer urged not to fill reservoir up to where it could be seen. had to fill it accordingly, there is a design flaw. *ak *yd | |||
| 10/01/2001 | 2 | ||
| Defective brake rotors. dealer has yet to be contacted.*ak consumer also states the windhsiled wipers are inoperative, the striping on the driver side door has always been loose, also radio buttons were stuck,drivers doorlock does not unlock all the time with remote key.*jg | |||
| 06/01/2000 | |||
| Had car 8mths, in shop 6 times never buy a ford again, never, problems from day one. no safety defect listed in summary. *ak | |||
| 10/08/2000 | 11/01/1999 | ||
| I suspect window wash bottle leak, leaking on ground connect on fender | |||
| 05/27/2000 | 1 | 02/22/2000 | |
| Windshield wipers wouldn't work while driving in a rain storm. dealer was contacted & appointment was made for vehicle to be inspected. owner learned that there was a recall for this problem issued for her vehicle, it was received afterwards. *ak *ml | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 03/12/2003 | 8 | 08/01/2000 | |
| Consumer received poor service from ford motor company, as well as from following local ford dealers morande ford of berlin, ct and ray seraphin ford of vernon ct, and different opinions from ford employees concerning multiple recalls on a-frame/stereo/windshield wiper motor/rear wheel bearings, electrical system, and sudden acceleration/lurching. *ak | |||
| 03/01/2000 | |||
| I purchsed this car new and have had nothing but problems. i kept telling the service people that the tires were wearing funny and they treated me like i was stupid. eventually, when the rack and pinion steering went out they realized that there was a problem. both headlights have had the rubber replaced. the wiper motor has been replaced. the car started hesitating and i found the pvc hose was melted and they couldnt seem to find a replacement part until i got really angry. the car kept hesitating and it got worse. i tried everything.. replaced the plugs, fuel filter. after the check engine light came on i took it to another dealer and he put it on the machine and 2 cylinders were stuck. after checking further, he discoverd the plug wires were melted! the transmission hesitates at times but the service people say they cant duplicate the problem, it must just be the way i drive. the ford focus is a lemon and ford needs to make it right with all the consumers. nlm | |||
| 03/19/2002 | |||
| Parts to recall o1f156000 for windshield wiper motor cover are on back order.*ak | |||
| 05/23/2002 | 1 | 12/01/2000 | |
| No actual crash. took car in to service a recall notice for the wiper gear cover, mechanic discovers that the brake pads are worn down to 1 millimeter and the car is too dangerous to drive. he also says they have worn down bc the car is not being driven properly. the vehicle is only a year and a half old and only has 14500 miles on it, its not possible that its not driven properly since it doesn't get driven enough. i've researched this on a site called www.fordfocusbrakeproblems.com and there are a number of people having the same problems at about the same mileage. ford must be installing shoddy brake systes for this to be happening.*ak | |||
| 09/15/2001 | 3 | 10/01/2000 | |
| I work for a goodyear co. and everytime there is a problem i have one of our techs. check it out for me. first it was the brakes i was taking my children to the movies,as i was turning into the parking space i heard a grinding noise.the next day at work i have auto tech. inspect my brakes i had less than 10% left all around and the front rotors were cracked! my children and i could have died! i took the car to the dealer to marina ford they replaced front rotors,pads and rear shoes. three weeks later pads were down to 10% i did not bother going back to the dealer. our tech. at my place of employment replaced my brakes with good quality pads and shoes. i had th iside panel replaced,the windshield wiper motor replaced and the right front wheel bearing replaced! now my left front tie-rod is bent,my car shuts off when the gas is at the 3/4 mark and when making right turns,the emission lights up and the car stops! this is a problem car the ford focus. i found a web site and ther is over a thousand consumers who are not pleased with their focus too! | |||
| 06/18/2002 | |||
| Recall 01v288000 repair parts are not available. dealer: sheehy ford, marlow hgts, md; 301-423 0041. *ak | |||
| 11/02/2001 | 1 | ||
| While parked, the vehicle caught on fire, possibly due to the windshield wiper motor which was recalled, the fire department stated that is where the fire originated.*jb(claim#34-5037-171) | |||
| 07/03/2000 | 10 | 02/22/2000 | |
| Was traveling approximately 65mph when vehicle went out of control. wheels had felt wobblely and loose. had to swerve to miss several vehicles. managed to get off freeway and stopped vehicle. had vehicle towed to dealership. was informed by mechanic wheel bearings went out. dealership has to order parts. vehicle was repaired previously under recall.*ak screws keep falling out of seat belt and has happened two times. drivers side seat lever keeps breaking and has happened three times. windshield wipers failed while driving during a heavy rain storm, received recall two weeks later, 01v258, dealer replaced wiper motor. turn signal failed, dealer replaced bulb. problems with brakes, rear drum assembly bearing wore into wheel spindle, front brake pads replaced, front rotors resurfaced. consumer feels every bump in the road. bearings have failed twice. side mirror broke. a-pillar trim coming loose after recall repair 00s20. *slc | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - SWITCH/WIRING | |||
| 10/31/2007 | 12500 | 20 | 04/10/2001 |
| On 10/23/07 i inserted key into ignition of my ford focus and immediatley the lights and gauges went haywire-vehicle failed to start. to make a long story short ,after unpluging the battery cables and going back to the stranded car the next evening, it started . 2 days later my wipers came on by themselves and would not stop until i turned the car off and restarted. on 10/31/07 while driving my daughter home, the vehicle began accelerating and deccelertaing uncontrollably. i pulled of the highway and when i opened the drivers door, the seatbelt light began blinking and making a loud ticking noise. this had happened the night prior, but i thought maybe the button was depressed. my dome lights make a screeching noise and blink on and off. this is a serious problem that needs to be looked into. whenever something like this happens i am driving home late at night and of course the dealer is not open to help me . my car is almost paid off and i will not invest more than what it is worth, which is only about $2,500.too bad i have paid about $18,000 for it. i would also like to know why i have not received recalls for the following problems: 1. 1st month after purchase, electrical system running airbags, mirrors, doors etc. failed. 2. 37,000 miles- transmission failed 3. 42,000 miles- power door locks failed and soon after passenger doors stuck in the lock position. 4. all window tracks have failed. 5. wheel bearings replaced. 6. trunk latch failed 7. ignition failed and was replaced and is going again. 8. brought in for 1 recall (fuel filter) and still didn't correct problem with vibration and lurching. this is a vehicle that exceeds highway saftey ratings? something will be done about this if i must hire an attorney- i am out a lot of money and no vehicle. *tr | |||
| 06/07/2004 | 43000 | 2 | 01/15/2004 |
| I had been having some slight problem getting my key to turn thought nothing of it until today (6/7/2004) went to store and got out went in came back out and low and behold my ignition would not accept my key. finally got key in the ignition and could not get it to move. it is frozen up completely. this is terrible how can there be so many complaints on this problem and nothing be done about it.ford has to know that they have a defective part on these cars...... is there not anything a person can do abouit this kind of thing? is there a certain number of recalls before there is something done ...if there is any thing a person can do to get ford to correct this defect and it is a defect i am certain after reviewing your complaint site it is amazing how many people have went through this same thing alot more than one time, some people said they had to fix theirs more than one but three and four times .. please help ! *ak | |||
| 02/05/2003 | 30 | ||
| After about 10 days of buying my 2000 ford focus the problem. started and one year later the problems are still coming like clock work. first my breaks were squealing i called the dealer, he said not to worry about it until i had time to come in. 1 to 2 months later, after several calls asking if it was still okay to drive, i took my car in and the routers and breaks were bad, they sd i should have brought my car in sooner. well per there request i took my time. i had to pay the get this taken care of. it didn't stop there, my tires kept getting flats so i has to once again replace at my own expenses. now the real problems start, my cruise control was just out of control, my car would accelerate every time i would put in on cruise. the windshield wipers would not work and my radio kept turning off by itself. i had once again at my own expenses replace my windshield wipers calling the maintenance. dept. at meridian ford. they fixed the problem. with the cruise control and it was working fine for about 2 months it is now happening again! now i have problems with the key getting stuck and will not turn, the trunk will not shut, and my car will shut off when the car is in idle. it turns off if in park or drive after about one min. idle. this is very frustrating. and has caused so many financial and stress problems. i don't feel safe in this car and i feel cheated! i was sold a lemon! a list of what was wrong with my new car..bad breaks, bad routers, bad windshield wipers, bad cruise control, bad trunk, bad tires, the key gets stuck and will not turn, and now it turns off while in idle. all these things are still wrong with it and its costing me money, stress,time and it is costing me to be late on my car payments and other bills because i have to pay for all this crap to be fixed! why is this happening! do i need to get a lawyer or do you need to replace or fix my car at your expensive. i have lost so much and feel helpless. i hope this does not fall on deaf ears. *nlm | |||