Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 16888 | 06/01/2003 | 10002604 | Squeak and rattle condition from the instrument panel. *tt | 09/08/2003 | |
| 01183 | 09/17/2001 | 625681 | Subject regarding rear liftgate spoiler removal and installation.*jb | 11/30/2001 | |
| STRUCTURE - BODY - DOOR | |||||
| 15782 | 04/01/2002 | 637475 | Some vehicles may exhibit door locks that may inadvertently lock on their own. *tt | 11/26/2002 | |
| 16086 | 07/01/2002 | 636288 | Some vehicles may exhibit an intermittent self-activation of the power door locks. *tt | 11/07/2002 | |
| 15733 | 03/01/2002 | 636302 | Subject regarding interior door lock strategy. *tt | 11/07/2002 | |
| 15555 | 01/01/2002 | 630090 | Subject on driver or passenger front door difficult to close, and /or some squeak/rattle from the hinge area. *yh | 04/12/2002 | |
| STRUCTURE - BODY - HOOD | |||||
| 17059 | 08/01/2003 | 10003168 | Hood release cable breaking/binding in cold weather. *tt | 10/09/2003 | |
| STRUCTURE - BODY - TRUNK LID | |||||
| 16436 | 11/01/2002 | 10008358 | High decklid closing effort. *mj | 07/28/2004 | |
| 16089 | 08/01/2002 | 636104 | Some wagons may exhibit the liftgate not staying in the fully upright position in cold climates. *tt | 11/05/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/01/2007 | 60000 | 1 | |
| My front passenger side floorboards leak a water when it rains. after being fixed 3 times, my car is now rusting! *tr | |||
| 08/15/2006 | 42000 | 1 | 11/20/2001 |
| Water leaks into passenger side floor board everytime it rains. *nm | |||
| 10/21/2005 | 3 | 09/10/2005 | |
| I recently purchased a used 2002 ford focus. i have been having trouble with the brakes, the radio, and water leaking in through the front passenger side. the brakes squeak everytime i apply them. the radio only works for one minute and then it fades out, all you can hear is static. the most important of these problems is the leak. it has rained really hard three times in the past month, and all those times i have found the carpet in the front passenger side soaking wet. i have taken it back to the dealership from which i bought it, but they say that it is not covered under the 90 day warranty. i have reaserched on the web and have found that there are many complaints like mine. the ford company should be made responsible since they are the manufacturers of the car. *nm | |||
| 07/25/2005 | 74040 | 1 | 05/16/2004 |
| Driver side airbag in steering wheel cracking open in my 2002 ford focus. this may be a problem in deployment of the airbag if it is ever activated. these should be recalled and replaced. *jb | |||
| 01/03/2005 | 2 | ||
| Multiple failures; continual issues with brakes. correct water leak and patch tire. *bf the alternator needed to be replaced. *jb | |||
| 08/21/2004 | 20320 | 5 | 04/15/2002 |
| Water leaks into trunk and floor car was torn apart in attempt to fix water leaks. hood, right fender,front windshield,rear window,dashboard,steering wheel. ll removed from car then reinstalled, to try to fix water leaks.*ak we now fill nothing will work correcty and car is not safe to drive, since steering wheel was removed then reinstalled, ford dealership service department did all this work. car is a lemon. | |||
| 10/15/2003 | 2000 | ||
| There is a line that went straight into the engine's intake that has been leaking fluid since 2,000 miles and was inspected by deler who told to me that it was nothing. but the engine case should not have a large leak of fluid that soon. finally now, they have done something on this and replaced the hose, as it was seen once more and knows of all the times reported. i hope this is just not a easy fix or this now hasn't caused any damange to the inside of the engine itself, as the engine has been in the shop for riding rough. they told me last time that the part of the transmission that was fixed would fix this. i think it is due to the oil leak on the top of the engine case since it was new. a new car should never have a oil leak on a engine case. | |||
| 01/15/2003 | 0 | ||
| I have had the car. for only 4 months. i had problem with it in october it was the car moving when i am driving it moves like a swerving motion and then in december 13, 2002. i took it back in with the same problem of the back sways when hitting bumps and the tire rod was loose. the repair was 1,140 on a new car. i had water coming in the passenger side and they said they fixed the problem. on dec 31, 2002 it rained and my whole floor is wet. i am very discussed with this car. because it is a brand new car. and i have the same problem out of it going on two times with the water, two times with the hitting of bumps and the car moving side ways almost into another lane ,and one more thing i took the car in to ford on 12/26/02 to talk to the sales person about my problems i have been dealing with and how very dissatisfied i am the car has been still swaying when i am driving and coming across bumps railroad tracks and on the expressway. they said i would have to put money down for another car, which is so unfair because it is a new car and they should put me in another car if they see the problems. i will never send any one to but a car from them because they should stand behind there promise when they express the importance of customer satiation when they see that the car is a problem | |||
| 07/15/2003 | 10000 | ||
| I bought this car brand new in september. the first problem the car had was that the pollen filter became blocked and it had been raining out so all the water from outside came right into my car and i got about an inch of water in the passenger side of my car all over the floor. the enxt thing that happened was my driver side front tire blew while driving down a road, there were no potholes and no curbs that i could have hit for this to happen. about a month after this i noticed that the plastic had started bubbling up and peeling on the lower b pillar on the passenger side of the car, also the carpet had come unglued (from when my car flooded) and had now pulled away from the sill. also, the wetherstripping had come unglued from the windshiel and you can now see the sharp edge of the windsheild. my car is in service today getting that fixed. there is also, still a rattling noise coming from where the speedometer is. this has been going on since i bought the car and has not stopped. however, every time i take it to the dealership, it does not make this noise, so they cannot fix it. | |||
| 10/15/2002 | 1650 | ||
| Other - lose fender wheelshield/told part on recall as defective body - dings in fender panel/told part defective replaced under warranty | |||
| 11/07/2003 | 12000 | 2 | 11/04/2002 |
| Water on passenger side floor when rains. *la | |||
| 06/11/2003 | 1 | ||
| While driving a pop noise was heard and vehicle stopped running. it looked like the front end of the vehicle was coming off or loosened. vehicle is currently at the dealer. no determination of the problem has been made. *ak | |||
| 04/26/2003 | 10594 | 1 | 08/28/2002 |
| I purchased a 2002 ford focus se. at 10,956 miles i had to replace the front brakes. i was billed 256.06 for this repair. i also had a water leak that occurred on the front passenger side. the leak was fixed. the problem was said to be the pollen filter. the center console was loose, that was also fixed asap. and lastly the fuel economy is far from what ford claims it to be. please visit www.fordfocusbrakeproblems.com for more info. *jb | |||
| 09/01/2002 | 150 | 5 | 08/05/2002 |
| Every time it rained the car would leak water on passenger side floor from behind glove box. dealership attempted to fix 5 times. ford agreed car was a lemon and bought it back after 6 months and 31 days of being out of service.*jb | |||
| 01/01/2002 | |||
| Dash board sticks out so far that i hit my leg on it when entering the car. mr | |||
| STRUCTURE - BODY | |||
| 12/01/2011 | 128600 | ||
| Tl-the contact owns a 2000 ford focus. the contact stated that the vehicle rear windows could not be closed. the vehicle was taken to the local mechanic. the failure was located at the windows actuator. the manufacturer was made aware of the failure and denied assistance with the repair. the vehicle was not repaired. the approximate failure mileage was 128,600 and the current mileage was 128,900. li | |||
| 05/15/2012 | 118000 | ||
| Tl-the contact owns a 2003 ford focus. the contact stated that the right rear wheel made a loud wining noise, over heated and caused the rpm to increase. the vehicle was taken to the local mechanic several times for the failure. the local mechanic replaced the right rear wheel drum assembly several times. the failure was not corrected. the vehicle right rear wheel continued to make a loud wining noise ,over heated and caused the rpm rise. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 118,000 and the current mileage 121,000. li | |||
| 03/28/2012 | 82356 | ||
| The front subframe is rusted through and has a hole about 8 wide. scary that this holds the vehicles steering system and the entire front of the vehicle together. how many people will need to get hurt? how many cars will fall apart before something is done? why recall the windstar and not the focus? | |||
| 07/26/2004 | 1 | 04/15/2002 | |
| Water leakes. *ak | |||
| 06/10/2003 | 6000 | 1 | 09/18/2002 |
| I have a 2002 ford focus se wagon. the front foot wells fill up with water in rainy conditions. *ak | |||
| 08/29/2002 | 1 | 08/01/2002 | |
| Water intrusion noticed on passenger side of dashboard. approximately 1 of water collected in bottom left corner of footwell.*ak | |||
| STRUCTURE - BODY - BUMPERS | |||
| 03/21/2002 | 1 | 10/31/2001 | |
| Vehicle has plastic decor panel for bumper. while stopped, vehicle was rearended and broke plastic piece on bumper.*ak consumer adds that the right tail light assembly broke as well. *tt | |||
| STRUCTURE - BODY - DOOR | |||
| 11/16/2007 | 70000 | 1 | 05/01/2004 |
| Tl*the contact owns a 2002 ford focus. the front passenger side door will not open or unlock. the door is completely stuck. through online research, the contact discovered several complaints, but no recalls. the powertrain was unknown. the failure and current mileages were 70,000. | |||
| 03/31/2005 | 1 | ||
| Ford issued a rear door recall, which was not found at this time. consumer contacted the dealer for repairs, but there were no available parts in order to do repair, which is dangerous because the doors could open unexpectedly.*ak | |||
| 07/17/2003 | 13500 | 1 | 07/21/2002 |
| Severe creaking/rubbing sound coming from rear door on driver's side of vehicle. noise occurs while driving at all speeds. sounds as though door is out of alignment or improperly mounted. dealer has attempted to diagnose and repair the problem on two occassions (4 days total out of service), and has been unable to fix. dealer most recently stated that some creaking is normal due to flexing/twisting of frame of vehicle while driving. creaking/rubbing, meanwhile, is getting worse.*ak | |||
| 03/15/2003 | 11155 | 1 | 08/15/2002 |
| While driving through a puddle, starter shorted and destroyed flywheel. later it was found that water had gotten into transmission. in addition, a large amount of water was taken into the cab of the vehicle under the door seals. i was not stopped in the puddle, only moved through it. due to the water incursion into the cab of the vehicle, the vehicle has been declared a total loss by my insurance. they fear electrical damage could result. i am concerned that anyone going through standing water (this was not a huge puddle) would find themselves with electrical problems that could result in injury. *jb | |||
| 04/21/2002 | 4 | 03/01/2002 | |
| The remotely controlled door locks spontaneously lock while the driver is outside of the car. this is a safety hazard. if there were small children in the car, or an elderly disabled person, the driver would be unable to get back in. if the car locked itself while a lone driver was in a dangerous desolate area, this too would be a hazard. i know of another woman who had the same problem with her ford. her dealer said that since her car was out of warranty, it could be fixed for $75.00. my dealer says there is nothing wrong, and cannot be fixed. my car is still under warranty.*ak | |||
| 07/17/2002 | 1 | 07/16/2002 | |
| While getting out of the vehicle with transmission in neutral and engine still running, driver's door had automatically locked, consumer was unable to gain entrance until spare key was used. dealer and manufacturer have been notified. *ak *tt | |||
| 05/01/2002 | 1 | 11/10/2001 | |
| The original firestone tires (205/50r16) wear out prematurely. the vehicle becomes unsteady on bumpy, wet or snow covered roads, causing the driver to lose control. the rear tires vibrate and chatter when driving on wind roads and on open roads at highway speeds, also the rear tires were showing irregular and premature wear. the manufacturer representatives stated that improper factory alignment specification were the cause of the problems. auto door locks malfunctions. the rear hatch door was misaligned and would not close properly, the rear window washer would not spray properly and the rear window washer nozzle failed, there was an odor coming from heating or a/c system, the power steering line was leaking. the transmission was difficult to shift into 2nd gear and reverse when it was cold, the child restraint brackets was putting dents in the rear seat *yh | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 04/01/2002 | 200 | 1 | 12/04/2001 |
| Dt: the contact wished to file a safety complaint regarding the rear door latch that had an active recall. but the contact was going to take the vehicle to dealer to have the recall repairs performed on august, friday 26, 2005. the contact stated she had problems with rear doors since owning the vehicle. the contact warned manufacturer if recall repairs were not done she will sue ford and nhtsa. *ak | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 05/17/2003 | 4 | 05/17/2002 | |
| 2002 ford focus displaying steering problems. *mr approximately nine months after purchase, they began having problems with the steering system. the car has been serviced 4 times and problem the was still not fixed . if the vehicle was not corrected in 30 days the consumer was going to request that the vehicle be repurchased. *cb the rear gate did not open properly. *jb | |||
| 3 | 08/01/2002 | ||
| The rear door on the vehicle was inoperative. *jb the rear hatch door opened while the vehicle was in motion. scc | |||
| 05/01/2002 | 1 | 11/10/2001 | |
| The original firestone tires (205/50r16) wear out prematurely. the vehicle becomes unsteady on bumpy, wet or snow covered roads, causing the driver to lose control. the rear tires vibrate and chatter when driving on wind roads and on open roads at highway speeds, also the rear tires were showing irregular and premature wear. the manufacturer representatives stated that improper factory alignment specification were the cause of the problems. auto door locks malfunctions. the rear hatch door was misaligned and would not close properly, the rear window washer would not spray properly and the rear window washer nozzle failed, there was an odor coming from heating or a/c system, the power steering line was leaking. the transmission was difficult to shift into 2nd gear and reverse when it was cold, the child restraint brackets was putting dents in the rear seat *yh | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 01/08/2002 | 50 | 1 | |
| The hatchback door is difficult to close, once closed it is still not secure. consumer has had to force the door so many times that it was dented in several places from the force.*ak | |||
| 04/17/2004 | 1 | ||
| My 2002 ford focus leaks, stalls, creaks when turning, the hatchback door occasionally comes open. *ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| 03/21/2002 | 1 | 10/31/2001 | |
| Vehicle has plastic decor panel for bumper. while stopped, vehicle was rearended and broke plastic piece on bumper.*ak consumer adds that the right tail light assembly broke as well. *tt | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 05/12/2004 | 32000 | 1 | |
| The trunk lid has rust appearing along the chrome trim piece at only 32000 miles. vehicle is stored indoors. this was repaired once under warranty and it has re-appeared even worse (at 35000 miles). ford will not replace unless perforation occurs.*ak | |||
| 05/04/2004 | 0 | 04/15/2002 | |
| Water leak into the trunk from bodyseam, and water leak into the passenger side front floor from cowl panel seams and fresh air vent::: fuel pump - electric ( in tank ) replace::: vehicle has a bad jerking problem, service dept. can't correct problem::: lr window scratched replaced window::: rear view mirror door mount replaced::: premature tire wear::: ect. | |||
| 07/25/2002 | 300 | 3 | 12/20/2001 |
| Ford focus: back door will not always latch. my son almost fell out of the car, thankfully he was strapped into his car seat. i shut the door and was driving away when the door flew open. focus is white,only 1 1/2 old and has rust spots all over the car. the trunk of the car has the most rust.the radio dial has melted feels like you are playing with bubble gum. have also had problems keeping the car on the road in rain and snow. i take the turnpike to work and feel that i am going to slide into another car if i go faster then 25 miles an hour in the rain or snow.*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 01/01/1901 | 1 | ||
| 2002 ford focus fx5. consumer requests reimbursement for repair costs *tgw the consumer stated his vehicle failed inspection due to a rotted front cross member. the consumer had to purchase a used cross member in order to pass inspection. *jb | |||
| 05/10/2010 | 130000 | ||
| Front crossmenber on my 2002 ford focus rotted through. failed ri state inspection. was advise by rhode island attorney general ( patrick lynch ) who forwarded this complaint to you and advise me to follow up on it. i have pictures & dvd to show the severity of the rot. the rest of the undercarrige was still in excellent condition. | |||
| 06/26/2009 | 60000 | 1 | 09/09/2002 |
| Tl*the contact owns a 2003 ford focus. the contact took his vehicle to the dealer for routine inspection. he was advised that the front cross member had excessive corrosion. he called an authorized dealer and was informed that the component needed to be replaced at the cost of $800. he is in the process of having the vehicle repaired. the manufacturer stated that the component was not covered under warranty. the contact has possession of the failed component. the failure and current mileages were 60,000. updated 07/28/09. *lj the consumer was informed the excessive corrosion was the result of not having adequate corrosion protection at the time of manufacturing and it was in danger of failing. updated 07/31/09.,*jb | |||
| 07/21/2003 | 66000 | 12/01/2001 | |
| I have driven my ford focus se wagon now for about two years. it is a company car for which i drive approximately 50,000miles per year. i have had to replace the rear tires three times since receiving the vehicle december 2001. every 20,000 miles the rear alignment gets loose and especially in winter driving on wet pavement, i fear for my life because when i cannot travel at the speeds of surrounding traffic flow. there is a vibration in the rear tires caused possibly to a bent frame or poor design. i have never replaced the front tires or even rotated them since new! they are still plenty adequate for traction. the rear alignment problem severely hampers the fuel economy of the vehicle because it feels as though i am dragging the rear end around everywhere i go. i am turning the vehicle in this next month for a replacement and i have decided i will never purchase a ford vehicle again due to the history of bad luck i have had with fords in the past. | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 07/06/2012 | 127000 | 1 | |
| The front sub frame on my 2002 ford focus zts was completely rusted through and unable to support the front suspension. i also had my car inspected by a ford dealer who passed it and told me nothing about how destroyed my sub frame was. when i took it to a mechanic they told me it was so bad i shouldn't be driving the vehicle. the bolts where even rusted out of the sub frame. its believed that this also caused my motor mounts to have to be replaced. cause such bad vibration that it ruined all my shocks, struts, and all 4 of my tires. the tires where only 5 months old and are destroyed. *tr | |||
| 05/07/2002 | 1 | 03/14/2002 | |
| Consumer states while driving from 35 or more mph the vehicle would intermittently cut off without warning, the vehicle has been to the dealer on three occasions and they were unable to duplicate the problem, the consumer feels excessive heat on his feet while driving, the dealer indicated that all shields are in place, sunroof button is ionperative. *nlm | |||