Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 08/01/2004 | 9000 | 30 | 05/13/2004 |
| Bought a brand new car with 07 miles on it. at 9,000 miles, only three months after the vehicle was purchased it began to have major problems. repeatedly returned vehicle to the dealership where it was purchased, but was greeted with refusal to fix the vehicle and poor customer service issues. was given faulty/defective replacement vehicles as part of warranty when car was not drivable and undergoing repairs. ford refused to fix vehicle at one point, and new dealership was involved. new dealership verified problems occuring, but were unable to diagnose and/or fix vehicle. refuasal upon ford motor company to buy back and/or replace the vehicle with a new vehicle. eighteen months later, filing a lawsuit against ford motor company with the texas lemon law at my own expense in order to find resolution to the problem. *nm | |||
| 07/15/2005 | 6000 | 0 | 03/21/2004 |
| Brake problem. at about 2000 to 3000 miles breaks starts to squeal and grind. took it in to service at dealer complaining about problem, as it got worse and was not normal in 6,000 miles. was told no problem, routine break in. then at 12,000 miles still a problem. went to another dealer, said the same thing. now with nearly 18,000 miles, rotors are grooved very bad. evidence and warning was evident in the earlier miles as well. ford has done nothing to help. i feel they owe me a new pair of rotors and pads. also, complained of clutch noise problem. i have heard of a tsb claiming certain 2004 focus have a transaxle misalignment causing pre-mature clutch wear and noise. wiper switch has been replaced by rc lacy ford, better service, but they won't service me anymore, since i did not buy it there, and ravena is so close. i need to contact crossroads about all future warranty issues and complaints. doors in the rear also stick, and wear of door striker is evident. tires have also been worn pretty bad pirelli 195/60 r15. back pair are totally bald, and only have had like 18,000 miles, i think it was a alignment issue, which for a car 17 months old should not be an issue. i noticed wear at around 13,000 miles. during my second tire rotation. have had too many problems with this new vehicle. also issues with extreme chipping around the rear wheel well. also have had a hesitation problem at about 25 mph. #rd gear used to be difficult to engage. please help me resolve these issues. i got nowhere with the dealers myself. the vin is not the appropriate vin. my car is a 2004 zx5 duratec 2.3e 5 spd. almost all options included. thank you. *nm | |||