Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||||
| 04B16 | 08/01/2004 | 04B16 | 10009872 | Update supplement announcement - customer satisfaction program 04b16. the front seat heater element pads are not adequately bonded to the foam cushions. this may result in shifting or folding up overtime, resulting in uneven heating of th | 11/01/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 08/09/2008 | 86140 | 1 | |
| Heated seat pad in back of driver's seat overheated and burned hole through seat while driving. car had to be stopped on side of road and bottled water poured on smoldering seat. fuse for heated seats had to be pulled, fuse did not blow on its own. ford travelling engineers inspected seat and ford has refused to repair seat as car is 16000 miles over warranty. advice from ford was to claim through owners comprehensive and let insurance company recover money from ford. after seeking legal counsel dealership has offered to repair driver's seat and inspect passenger seat. parts are on order, old parts will be retained in my posession. *tr | |||
| SEATS - FRONT ASSEMBLY - HEAD RESTRAINT | |||
| 09/06/2004 | 1 | ||
| My husband just purchased a 2004 ford focus wagon and the back seat has no headrests. this makes it useless because of the risk of head/neck injuries should a crash occur. such a simple thing would have made such a difference!*ak | |||
| SEATS - FRONT ASSEMBLY - RECLINER | |||
| 11/09/2004 | 2100 | 1 | |
| While as a sole driver and occupant of a 2005 ford focus, i was stopped at a red light and rear-ended by a four door 1995 dodge intrepid at a speed of approximatley 50 miles per hour. my driver's seat collasped in the collision which jerked my neck and back into the rear seat. as a result my thorasic spine, cervical sipne was so injreud as to cause my neck and back including my both arms to suffer a degree of paralysis, and injury to the upper spinal cord. *ak | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 01/06/2006 | 39000 | 3 | 06/09/2005 |
| Dt*: the contact stated while driving, the heated seat activated. after it was on for 30-40 minutes a smoldering smell was detected. the foam liquefied and came through the seat. the dealership replaced the seat. this happened two more times and the seat was replaced. on the third failure minor injuries were sustained. *nm | |||
| 01/01/2005 | 1 | ||
| Consumer received recall notice concerning seat heater/cooler. however, the consumer has been waiting since january. she was told twice that the parts were in. however, when she contacted the dealer she was told the parts did not come in. *ak *sc *jb | |||