Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/04/2009 | 45000 | 1 | |
| I own a 2005 focus zx4 whom has been serviced several times for engine mounts, alternator, headlights/tail lights, stereo, and now passenger front seat airbag sensor. i was told back in 2009 that the passenger front seat airbag sensor was not covered by the extended warranty but the stereo was!!! so everytime i have an adult in the passenger front seat the airbag sensor in the seat malfunctions; a safety feature to keep your family safe is not covered and now i see another car manufacturer recalling the same thing but ford is not willing to fix. i called ford headquarters and no help or care to do so... this will be my last ford i purchase after years of growing up with fords. you would think they would care about their consumers. *tr | |||
| 05/04/2009 | 45000 | ||
| I own a 2005 focus zx4 whom has been serviced several times for engine mounts, alternator, headlights/tail lights, stereo, and now passenger front seat airbag sensor. i was told back in 2009 that the passenger front seat airbag sensor was not covered by the extended warranty but the stereo was!!! so everytime i have an adult in the passenger front seat the airbag sensor in the seat malfunctions; a safety feature to keep your family safe is not covered and now i see another car manufacturer recalling the same thing but ford is not willing to fix. i called ford headquarters and no help or care to do so... this will be my last ford i purchase after years of growing up with fords. you would think they would care about their consumers | |||
| 07/20/2012 | 126050 | 1 | |
| My daughter has a 2005 ford focus and she was driving a little over 10mph and hit a small pothole and her air bags deployed destroying the windshield and dash, when the airbags deployed her brakes locked up also. found out yesterday that she might have to have surgery on her neck and has to be in a neck brace for ast least 2 weeks and has a concussion and has to miss work. her car is at the ford dealership in town and they said they were going to retrieve the data and verify how fast she was going and they called me this morning and they are saying that the data is unretrievable and that the car has a bent subframe, broken rear end, damage to the transfer case and numerous other issues and that the damage is around $5500 so they said it would probably be considered totaled but had to talk to her insurance first. they are trying to say that she was going faster than she says and that she hit something hard and fast, and she wasn't. going under 20mph should not have caused that much damage. she bought the car used ust a few months ago and she has brought it back to the dealership multiple times for multiple reasons and the car always had a vibrating sound from underneath it and after she hit the pothole it just got louder. they never inspected that car before they sold it to her either. *tr | |||
| 07/20/2012 | 126050 | ||
| My daughter has a 2005 ford focus and she was driving a little over 10mph and hit a small pothole and her air bags deployed destroying the windshield and dash, when the airbags deployed her brakes locked up also. found out yesterday that she might have to have surgery on her neck and has to be in a neck brace for ast least 2 weeks and has a concussion and has to miss work. her car is at the ford dealership in town and they said they were going to retrieve the data and verify how fast she was going and they called me this morning and they are saying that the data is unretrievable and that the car has a bent subframe, broken rear end, damage to the transfer case and numerous other issues and that the damage is around $5500 so they said it would probably be considered totaled but had to talk to her insurance first. they are trying to say that she was going faster than she says and that she hit something hard and fast, and she wasn't. going under 20mph should not have caused that much damage. she bought the car used ust a few months ago and she has brought it back to the dealship multiple times for mulitple reasons and the car always had a vibrating sound from under neath it and after she hit the pothole it just got louder. they never inspected that car before they sold it to her either. | |||
| 02/26/2011 | 112800 | ||
| On 2/26/2011 at approximatly 1900 hrs. i was at nellis air force base in las vegas nevada i had to pull over in a safe area to look for my id as i got out of the car with the car in park and emergency brake on i proceeded to lift the handle in front of the seat that allowes it to be moved forward so i can look under the seat for my id,i couldn't see it so i proceeded to do the same with the passanger seat and it wasen't there so again i was on the drivers side and again pulling up the handle and my right side of my face and ear was within an inch of the side air bag when it explodedand nocked me up against the drivers door frame and the airbag powder was all over me and for 30 seconds i couldn't see or hear. my face was on fire with acid burns all over my face and my right ear. i was seen at the er and was treated which included a cat scan of my hear to see if there was any internal trama and that was negative however i had developed tmj because of the impact to my jaw and migrain headaches which have not subsided to this day. all reports and pictures id taken were sent through e-mail to ford claims dept. i was sent the paper work to fill out and send it back to them,in march 2011 i have to got to a dealer to have the chip red and it cost to have that done was $103.48. it states that the dtc b1231 restraint system was sufficient impact to warrent a deployment yet indicates that no collision occured. so then now the modual needs to be taken out by the dealer which i went to friendly ford and they refused to help, so that evening went to team ford and they helped it took them january 2012 to coordinate with ford to take out the modgual, i just found out a week ago june 14th. that bosh is just now taking a look at that product that was sent to them in january 2012.16 months later nothing else has been done and i don't know what else i can do. | |||
| 11/25/2009 | 100011 | ||
| Vehicle hit another car at aprox. 45 mph when other car made illegal turn. airbag failed to deploy. | |||
| 10/07/2010 | 2 | ||
| 2005 ford focus zxw wagon. consumer states a problem with the air bag indicator light. dealer repaired but the indicator light is back on. he believes that the air bag might not be engaged. *kb according to the invoice, there may be a problem with the clock spring assembly. | |||
| 11/29/2010 | 80300 | ||
| Air bag failed to deploy on my wife's car 2005 ford focus zx4 in a head on collison 25-30 mph each vehicle. i contacted ford and they aren't interested in investiging the situation. | |||
| 01/01/2009 | 25000 | 1 | |
| The airbag indicator light on the dash comes on at different times. sometimes on for days then off for a day, then back on. the dealer tells me that this is a common problem and it may be the wires or connectors that run under the seats. he saidpeople feet can hit the wires, and moving of the seats can damage them. sounds like a design problem to me. for a few $100 he can tell me. *tr | |||
| 10/22/2009 | 47000 | ||
| My parents were involved in a motor vehicle accident on 10/22/09, they were traveling 57 miles per hour, hit a lady that pulled out in front of them, their airbags never went off, a direct front end hit on their car (2005 ford focus) and also the seatbelts broke. *tr | |||
| 02/21/2009 | 1 | ||
| I lost control on an icy road and hit a colvert which sent the car in the air and slammed back down. the car finally hit a bank and stopped. the airbag light was on and the steering wheel popped open but the airbag never actually deployed. fortunately, other than pretty bad neck and back pain i walked away ok. *tr | |||
| 10/25/2006 | 1 | ||
| Where do i begin? i've had almost all of the issues/complaints already filed here from the dome/airbag lights going off for no reason, the key getting stuck or the car stalling in not starting, disrespect/unprofessional from ford repair staff or calling ford corporate, and the most famous focus moment of all, when the car shakes at speeds of 50 or above on highways. o ford!, how you've screwed us all!!!!!!! *tr | |||
| 03/30/2008 | 79000 | 2 | 10/12/2005 |
| My daughter was involved in an accident in our 2005 ford focus she hit someone in the rear and then was hit in the rear by another car. when the impact happened the seatbelt failed to tighten up to prevent her from flying around in the car she hit her ribcage on the steering wheel and then was forced back by the impact of the second car hitting her from behind. also there was $6,000 worth of damages done to the vehicle and the air bag never deployed and almost all the damage was to the front of the car. *tr | |||
| 11/13/2007 | 49821 | 1 | |
| My wife's 2005 ford focus, going 35-40 mph, ran head-on into the side of a suv that ran a stop-sign in front on her. the airbags did not deploy. *tr | |||
| 09/01/2005 | 2 | ||
| 2005 ford focus with air bag light on, and other problems. customer states that along with the airbag light on the passenger side window will not close and the key would not come out of the ignition. *kb | |||
| 05/10/2007 | 42000 | 2 | 05/13/2005 |
| Air bag light came on about 2 weeks ago. after shtting car off and restarting, the light came on and went out as it should. yesterday the light again came on and will not reset. will take car to dealer at first opportunity | |||
| 03/23/2007 | 1 | ||
| The transmission on my 2005 focus was difficult to shift into 1st gear. the dealership replaced it under warranty during 7 - 16 march 2007. while doing the work they nicked the brake line just enough to create a slow leak. the location of the leak was near the front left tire. after one day of driving, all the fluid leaked out and the brakes failed while my wife was driving it. the dealership arranged to pick up the focus with a tow truck. they repaired the brakes (19-23 mar). on 23 mar, my wife picked up the focus. approximately 1/2 mile from the dealership, the driver's side airbag deployed while she was turning left. the force of the impact pushed her left arm down and to the right, pulling the steering wheel to the left, causing her to hit the curb. no other vehicle was nearby or involved. she was able to maneuver the focus into the parking lot of a medical treatment facility, where she was treated for cervical injury. the dealership picked up the focus with a tow truck. at the dealership they put the focus up on a lift and i inspected the undercarriage along with the service manager and mechanic. the brake rotor was complete separated from the wheel and the lower control arm was bent at about a 20 degree angle from normal. the wheel was noticeably scratched and the tire was cut. the service manager suggested that my wife hit the curb causing the airbag to deploy. my wife is absolutely positive the airbag deployed causing her to hit the curb.*ak | |||
| 02/17/2007 | 19875 | 1 | 08/31/2005 |
| I was recently in an accident. my airbags did not deploy. the other three cars involved all had airbags and theirs did deploy. my car has been deemed a total loss. i would think that in an accident of this magnitude that the airbags would have functioned normally. i am not certain that the extent of my back injury would have been lessened by the airbags deploying, i just wanted to report the failure in the case of a common occurrence with other consumers. *nm | |||
| 12/13/2006 | 42000 | 2 | 07/30/2004 |
| Dt*: the contact stated the air bag light illuminated intermittently and a few weeks later, the passenger air bag light illuminated. the dealer attempted a repair however, the problem recurred. | |||
| 10/02/2006 | 2 | 05/15/2005 | |
| I was hit on my passenger side (t-boned) by another car. none of my airbags deployed (side or frontal). i was hit hard enough that the impact itself knocked me out. the frame of my car was bent and it was totalled. *nm | |||
| 08/24/2006 | 23152 | 2 | 03/11/2004 |
| 2005 ford focus airbag system inoperative at around 23,000 miles and 1.5 years of service. dealership advised wiring harness severed by rodent. not covered by ford warranty remains uncorrected. *nm | |||
| 11/17/2005 | 19632 | 1 | 11/01/2005 |
| Dt*: the contact stated while driving 25mph, the vehicle was involved in a front end collision and the airbags did not deploy. there was braking upon impact. the contact was wearing a seatbelt and minor injuries were sustained. there was moderate damage to the front end of the vehicle. the police were on the scene and a report was taken. the vehicle was not inspected for the airbag failure. | |||
| AIR BAGS - FRONTAL | |||
| 01/04/2009 | 65000 | 2 | |
| Tl*the contact owns a 2005 ford focus. while driving over 40 mph, the vehicle crashed head on into another vehicle. the air bags failed to deploy. the contact sustained minor shoulder injuries. the vehicle was taken to the dealer for repairs. after the repairs were performed, the air bag warning indicator remained illuminated on the instrument panel. the dealer repaired the vehicle again and the indicator was no longer illuminated. on a separate occasion, while driving less than 35 mph, a vehicle pulled out in front of the contact and the two vehicles t-boned with each other. again, the air bags failed to deploy. the contact sustained injuries to the head, neck, and middle to upper back area. she also had pain in her chest. she was transported to the hospital for further assistance. the dealer stated that the air bags should have deployed at the time of the crash. the failure and current mileages were less than 65,000. updated 4/23/09 *cn updated 04/27/09.*jb | |||
| 06/25/2007 | 32000 | 1 | |
| Passenger side air bag alert comes on at irregular intervals and then goes off again. the dealer says they cannot find any problem and simply resets the codes, but that is not solving the problem. i have reported this problem at least five times, but the air bag alert is still coming on intermittently. if that alert is on and an accident occurs, who is responsible? *tr | |||
| 09/02/2005 | 26000 | 2 | 08/15/2004 |
| While driving at posted speed limit another vehicle turned in front of my vehicle, not being able to stop or avoid this collision i collided with this vehicle at a 90 degree angle, causing in excess of $8,000 worth of damage to just my vehicle. both fornt air bags failed to deploy , but the seat belts did retract, causing neck and abdomen injuries to both of us in this vehicle. *ak | |||
| 06/03/2007 | 29000 | 1 | |
| 2005 ford focus hit a 1985 toyota pick-up that failed to stop at stop sign, this was a front impact crash for the ford focus at 35 mph, driverside airbag failed to deploy | |||
| 03/27/2006 | 17000 | 1 | 04/01/2005 |
| Dt*: the contact stated while driving 30mph, the vehicle was involved in a crash and the front air bags did not deploy. the contact's vehicle hit another vehicle in the side. the front end of the contact's vehicle was destroyed in the accident. the contact suffered minor injuries along with whiplash. the police were at the scene and provided a written report. the insurance company inspected the vehicle and deemed it totaled. there was additional property damage to the other vehicle. | |||
| 10/18/2005 | 1 | 08/28/2005 | |
| Consumer 2005 focus air bags failed during frontal collision. *ts ***nar*** the consumer stated he and his family were injured, but did not state how many. *jb | |||
| 11/20/2005 | 2500 | 1 | 07/31/2005 |
| I was involved in a rear end collision near my home. the street was wet, and when i determined that i was not going to be able to stop, i applied full braking. my vehicle does have abs, but my wheels fully locked. i rear ended a 1994 full size car at approximately 25 to 30 mph. my chief complaint is that the air bag did not deploy, and that the abs braking was essentially non-effective. this accident was my fault, however, i did expect the safety equipment on my vehicle to work. the vehicle is currently being inspected for repair. *jb | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/11/2008 | 86700 | 1 | |
| I was driving my ford 2005 focus in new york city and my driver's side curtain air bag deployed while driving. the whole driver's seat and door trim needed to be replaced. *tr | |||
| 05/22/2006 | 21000 | 1 | 08/01/2004 |
| Dt*: the contact stated while traveling 55 mph over a slight rise in the road, the driver side curtain airbag deployed. there had been no prior accident. the vehicle was driven to the dealership, where it was determined the collision sensor had been activated. | |||
| 01/24/2006 | 7690 | 1 | 09/08/2005 |
| Ford focus has less than 7800 miles on it, and yesterday morning at 5:30 am while consumer's husband was driving to work on south bound on i-75 at 75 mph the driver's side air bag deployed for no apparent reason. *ak thankfully he was not injured however, since he was nearly the only vehicle on the road at the time this is cause for great concern. he immediately called pat milliken ford where we leased the vehicle and they asked him to bring it in that evening for repair. this afternoon (1-25-06) we get a call from the service department that we need to file an insurance claim becuase there is a small dent under the vehicle which possibly hit the sensor and caused the airbag to deploy. they informed us that an adjuster would have to come out and look at it. this has to be a manufacturing defect. there is no way that if something hit the sensor under the car the side airbag should deploy. i have an 8-month old child who's car seat is located behind the drivers side, i can only thank god she was not in the vehicle at the time. while you prepare yourself for the bags to deploy when involved in an accident you never expect them to deploy while driving down a highway. i don't know where to begin filing a claim but i will start with you and will not end until i get some results. i never want to see this happen to anyone else. thankfully there was no one else on the road at the time, my husband could have been seriously injured or worse, caused an accident himself when this incident occured. pat milliken ford told us that there have been at least 3 other ford focus's brought in for the same identical reason. clearly there is something wrong that needs to be looked into for the safety of everyone who owns a ford focus. | |||
| 04/08/2005 | 3 | 04/07/2005 | |
| Hood latch was not attached properly to body. caused hood to brake free and fly up upstrucking vision and causing a wreck. no air bags deplored and cruse control stuck on. new vehicle vin # did not match vehicle description. | |||
| 09/10/2004 | 2700 | 1 | 08/07/2004 |
| Owner says that the side air bag deployed without incident. the owner took the vehicle to the dealer and they put it on the lift to see if there were any rocks or stones that may have activated the air bag sensor, but nothing was found. provide further details. *jb consumer injured by airbag. *tc | |||