Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 07/01/2011 | 60000 | 1 | |
| My car has had issues with the doors for quite awhile. its always been annoying, but its never really seemed like such a big deal to me. today, hot summer day, i went shopping with my boyfriend, he said i'm going to go get your car i will be back, as 30 minutes pass he is finally back to tell me that my door will not unlock. the key would not unluck the door. i have had problems with the back doors just being stuck on lock for days at a time but it always eventually fixes itself, which is why i have never reported it before. but today i had to pay 30 dollars for a locksmith to come out and unlock my door. i am not very happy because i am a poor college kid who could really use that money on something else. as i research this online i see more than enough complaints about the very same thing happening to people with the same car that i have. it could have been very dangerous if for some reason there was a kid in the car that we could not get out. it infuriates me that no one will do anything about this. i think it is only fair that this problem be investigated and if necessary the cars be on recall to get fixed for free. thank you. *tr | |||
| 07/01/2011 | 60000 | ||
| My car has had issues with the doors for quite awhile. its always been annoying, but its never really seemed like such a big deal to me. today, hot summer day, i went shopping with my boyfriend, he said i'm going to go get your car i will be back, as 30 minutes pass he is finally back to tell me that my door will not unlock. the key would not unluck the door. i have had problems with the back doors just being stuck on lock for days at a time but it always eventually fixes itself, which is why i have never reported it before. but today i had to pay 30 dollars for a locksmith to come out and unlock my door. i am not very happy because i am a poor college kid who could really use that money on something else. as i research this online i see more than enough complaints about the very same thing happening to people with the same car that i have. it could have been very dangerous if for some reason there was a kid in the car that we could not get out. it infuriates me that no one will do anything about this. i think it is only fair that this problem be investigated and if necessary the cars be on recall to get fixed for free. thank you. | |||
| 05/01/2010 | 45000 | ||
| Same experience! a 2008 ford focus. the contact stated that while driving 70 mph, the vehicle suddenly began to decelerate. the vehicle was maneuvered to the shoulder and stopped. the vehicle was then towed to an independent mechanic and they were unable to diagnose the failure. the fuel filter was replaced, but the failure continued. the vehicle was then taken to an authorized dealer and they were also unable to diagnose the failure. the contact also stated that the vehicle would intermittently experience difficulty starting and all of the lights would illuminate on an intermittent basis. the vehicle was taken to an authorized dealer, but they were unable to duplicate the failure. the battery was replaced and the failures continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was approximately 50,000. | |||
| 01/04/2012 | 74100 | ||
| Right rear passenger door locked. cannot be opened. cannot be unlocked electronically nor manually. | |||
| 03/01/2011 | 50000 | ||
| Tl- the contact owns a 2008 ford focus. the contact stated that while driving 70 mph, the vehicle suddenly began to decelerate. the vehicle was maneuvered to the shoulder and stopped. the vehicle was then towed to an independent mechanic and they were unable to diagnose the failure. the fuel filter was replaced, but the failure continued. the vehicle was then taken to an authorized dealer and they were also unable to diagnose the failure. the contact also stated that the vehicle would intermittently experience difficulty starting and all of the lights would illuminate on an intermittent basis. the vehicle was taken to an authorized dealer, but they were unable to duplicate the failure. the battery was replaced and the failures continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was approximately 50,000. the vin was unavailable. kmj | |||
| 03/01/2011 | 50000 | ||
| Tl-the contact owns a 2008 ford focus. the contact stated that while driving 70 mph, the vehicle suddenly began to decelerate. the vehicle was maneuvered to the shoulder and stopped. the vehicle was then towed to an independent mechanic and they were unable to diagnose the failure. the fuel filter was replaced, but the failure continued. the vehicle was then taken to an authorized dealer and they were also unable to diagnose the failure. the contact also stated that the vehicle would intermittently experience difficulty starting and all of the lights would illuminate on an intermittent basis. the vehicle was taken to an authorized dealer, but they were unable to duplicate the failure. the battery was replaced and the failures continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was approximately 50,000. the vin was unavailable. sm. | |||
| 11/23/2011 | |||
| The back driver's door will not open. door is unlocked but cannot be opened from the inside or outside of the car | |||
| 03/01/2011 | 50000 | ||
| Tl-the contact owns a 2008 ford focus. the contact stated that while driving 70 mph, the vehicle suddenly began to decelerate. the vehicle was maneuvered to the shoulder and stopped. the vehicle was then towed to an independent mechanic and they were unable to diagnose the failure. the fuel filter was replaced, but the failure continued. the vehicle was then taken to an authorized dealer and they were also unable to diagnose the failure. the contact also stated that the vehicle would intermittently experience difficulty starting and all of the lights would illuminate on an intermittent basis. the vehicle was taken to an authorized dealer, but they were unable to duplicate the failure. the battery was replaced and the failures continued. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was approximately 50,000. the vin was unavailable. sm. | |||
| 11/23/2011 | |||
| The back driver's door will not open. door is unlocked but cannot be opened from the inside or outside of the car | |||
| 08/23/2011 | 45800 | ||
| Vehicle suddenly lost power, only continuing to run at a rough idle. the vehicle would not allow any acceleration. the only possible response was to limp to the shoulder of the road. after turning off the ignition the vehicle was restarted and ran as normal for the rest of the trip. four days later the same thing occurred. upon taking the vehicle to the ford dealer and having them tell me to continue to drive the vehicle until it occurred again and then have it towed in, i convinced them to look further into it. i was able to locate several complaints on line of the same type. the necessary repair was to replace the throttle body. the next day the dealer contacted me and said the ford hotline stated they had previous complaints and advised to replace the throttle body. this was done and the vehicle has operated correctly since the repair. | |||
| 05/10/2010 | |||
| Door will not unlock manually or with the door unlock buttons. this problem is intermittent. sometimes one door won't unlock, sometimes all doors won't unlock. | |||
| 07/30/2008 | 130442 | ||
| I purchased a '08 ford focus- 4dr sdn se in march '08 from mark martin ford in batesville, ar. july '08, doors locked & wouldn't open. since the original delivery of the vehicle, it's been returned to dealership 14+ times. vehicle has been out of service for repairs for a total of 209 calendar days (just from may 14,'10-dec. 31,'10). it is documented that the car started having problems before 12,000 mi. have been in contact with the ar atty. gen's off, ford motor company, ford credit, mark martin ford. started lemon law proceedings & had an arbitration meeting set in jan. '11. ford customer care was working on a buyback/replacement. ford wanted a second opinion. i took it to another dealership. ford made many attempts to repair the vehicle. i sent a demand letter to ford. they didn't attempt to do a final fix. instead they repossessed the car. i was only 2 mos behind & made arrangements w/ford credit to make a payment in dec. '10. i did. i have a letter from mark martin ford stating,they have done all they know to do. i have a letter from ford stating, although they admit to no wrong doing on their part, they want me to be a satisfied customer & are willing to waive the balance i owe (yet it's on my credit report). the ar atty gen's off says i have a case. vehicle has been in mark martin ford on these dates for repairs/defects:7/30/08-rr door stays locked;7/30/08-rumble sound when driving;10/08/08-drs hard to open w/outside handle;10/08/08-rr dr won | |||
| 05/30/2010 | 62000 | ||
| On numerous occasions, usually at speeds around 67 mph, the engine looses power and goes to idle. it will not accelerate, but idles at 1100 rpms. the fix it light turns on. once pulled over, i turn off the engine, then restart. it runs roughly for a moment the appears to run normally and the fix it light goes out. i have taken it to the dealer, but they will not drive it long enough to duplicate the event - usually happens every few hundred miles. the most recent event was may 30th 2010 in heavy traffic on the 405 freeway, los angeles | |||