Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/17/2010 | 25000 | ||
| Tl* the contact owns a 2009 ford focus. the contact stated that the passenger side door was unable to be unlocked when using the key fob or when attempting to manually unlock the door. the failure recurred intermittently and affected each door in the vehicle. the vehicle was taken to the dealer for diagnostic testing where the technician advised that the door lock actuator needed to be replaced. the vehicle was taken to the dealer on several occasions. the manufacturer was made aware of the issue but did not offer any assistance. the vehicle was not repaired. the approximate failure mileage was 25,000 and current mileage was 55,000. | |||
| 04/12/2012 | 13200 | ||
| Tl* the contact owns a 2009 ford focus. the contact stated that the passenger side door was unable to be unlocked when using the key fob or when attempting to manually unlock the door. the vehicle was taken to the dealer who was unable to diagnose the failure but advised the contact that they would spray water and apply dried lube as a temporary remedy. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 13,200 and the current mileage was 15,500. | |||
| 02/01/2010 | 28000 | ||
| Tl-the contact owns a 2009 ford focus. the contact stated that the doors could not be unlocked from the interior or exterior. the vehicle was taken to an authorized dealer, where the door regulators were replaced. the failure continued. the manufacturer was made aware of the failure and referred the contact back to the dealer. the vehicle was not repaired a second time. the failure mileage was 28,000 and the current mileage was 48,000. sm. | |||
| 02/01/2010 | 28000 | ||
| Tl-the contact owns a 2009 ford focus. the contact stated the vehicle doors lock failed the doors could not be unlocked from the inside or out the vehicle was taken to the dealer for the failure the dealer replaced the doors regulator, but the failure was not corrected the doors can not be unlocked. the manufacturer advised to contact the local dealer. the vehicle has not been repaired. the failure mileage was 28,000 and the current mileage was 48,000. li | |||
| 07/15/2011 | 12000 | ||
| 2009 ford focus se. bought new july 2009. multiple problems with power door locks not unlocking from inside/outside w/key,remote,handles. warranty work, 3 times in past one (1) year on door locks. latest 7/15/11. safety concerns of being trapped in vehicle. constantly being told by ford techs. road dust causing malfunction. have owned and driven many other makes/models of ford cars/trucks w/ power locks on gravel roads without problems. only this car has this problem. 1st. front passenger door had lock assembly replaced.wouldn't unlock inside or outside. 2nd. left back wouldn't unlock inside or outside. door lock adjusted by ford tech. so far both working ok. 3rd. trapped outside car. finally unlocked w/ remote after many attempts. key in outer lock wouldn't unlock door. now it's the driver door that has to have the lock assembly replaced and is scheduled to have this done.also have complaint of original new tires (hankook p195/60/r15) wearing out and had to replace at 21,000 miles on 7/09/11. ps. tire pressure sensor is a useless device. | |||
| 06/10/2011 | 42150 | ||
| Power door locks do not unlock and stay locked not able to get them to work correctly. i believe this to be a safety issue due to the fact that if you needed to get out of this vehicle in an emgerceny you would not be able to. | |||
| 06/01/2009 | |||
| My granddaughter owns a 2009 ford focus. the door locks and latches do not work. it was taken in twice to be fixed. the dealer said it is from dust and they would have to pay $900 to upgrade the locks and latches. this concerns me greatly because i am very worried that if there was an accident my grand daughter would not be able to get out of the car. | |||