Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 03/01/2012 | 53000 | ||
| Tl- the contact owns a 2009 ford focus. the contact stated that the front passenger side door would unlock wth the remote. the door would only open from the inside. the rear passenger side would not open from the outside or inside. the vehicle was taken to a dealer for diagnosis but the failure could not be replicated. the vehicle had not been repaired. the failure and current mileages were 53,000. dt | |||
| 04/12/2012 | 13200 | ||
| Tl - the contact owns a 2009 ford focus. the contact stated that the passenger side door was unable to be unlocked when using the key fob or when attempting to manually unlock the door. the vehicle was taken to the dealer who was unable to diagnose the failure but advised the contact that they would spray water and apply dried lube as a temporary remedy. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure mileage was 13,200 and the current mileage was 15,500. kmj | |||
| 04/12/2012 | 13200 | ||
| Tl - the contact owns a 2009 ford focus. the contact stated that the vehicle passenger side door was unable to be unlock by using the key fob or by pulling on the door lock manually. the vehicle was taken to the dealer who was unable to diagnosed the failure but stated that they would spray water and then applied dried lube as a temporary remedy. the manufacturer was made aware of the failure who did not offer any assistance and referred him to nhtsa. the vehicle was not repaired. the vin was not available. the failure mileage was 13,200 and the current mileage was 15,500. pm | |||
| 05/01/2009 | 15000 | ||
| Tl- the contact owns a 2009 ford focus. while parked, the contact attempted to unlock the doors with the key fob and manually using the key, but the doors would not unlock. the contact was able to open the passenger side door after several attempts. the failure recurred intermittently and usually when the weather was warm. the contact had also become locked inside the vehicle on several occasions as a result of the failure. the vehicle was taken to the dealer for diagnostic testing. the technician replaced the lock on the rear passenger side door however, the failure continued after the repair. there were no further repairs performed. the approximate failure mileage was 15,000. kmj | |||
| 05/01/2009 | 15000 | ||
| Tl- the contact owns a 2009 ford focus. while parked the contact attempted to unlock the doors with the key fob and with the key but the doors would not unlock. the contact was able to open the passenger side door after several attempts. the failure occurs intermittently and usually when the weather becomes warm. the failure has also occurred when the contact was inside the vehicle and could not exit because the doors would not unlock. the vehicle was taken to the dealer for diagnostic. the technician replaced the lock on the rear passenger side door. the failure continued after the repair. there were no further repairs performed. the approximate failure mileage was 15,000. da | |||
| 07/05/2010 | 38000 | ||
| Tl* the contact owns a 2009 ford focus. the contact stated that the driver, passenger and rear passenger doors could not be opened. the dealer diagnosed that all three new doors would need replacing. the manufacturer was contacted, but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 38,000 and the current mileage was 50,892. | |||
| 07/05/2010 | 38000 | ||
| Tl- the contact owns a 2009 ford focus. the contact stated that the driver, passenger and rear passenger doors could not be opened. the dealer diagnosed that all three new doors would need replacing. the manufacturer was contacted, but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 38,000 and the current mileage was 50,892. kmj | |||
| 07/05/2010 | 38000 | ||
| Tl- the contact owns a 2009 ford focus. the contact stated that the driver, passenger and rear passenger door would refuse to open. the dealer diagnosed that the vehicle would need three new doors. the manufacturer was contacted, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure mileage was 38,000 and the current mileage was 50,892. nw | |||