Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
WHEELS
TB-2140007/01/201010034586Ford: equipped with 17 inch wheels only; steering follows road irregularities and/or ruts. vehicles may exhibit the vehicle's steering seems to follow road irregularities. first, compare to a similar vehicle under the same road condition12/08/2010

Consumer Complaints

Fail datemilesoccurencesPurchase date
WHEELS
02/07/201333000
 Purchased vehicle less than a year ago, from a dealership. new tires were put on at that time. mileage when purchased was 29000. while driving on snow and icy roads it would wobble and get squirrelly, which i attributed it to the lightness of the vehicle. there was no reason for me to suspect the tires as i have them rotated according to manufacturer specs, and no abnormalities have been mentioned to me by the dealer. however, last week i had an accident as a result of a worn out tire blowing out on a snowy road. inspection determined that all the tires were unevenly worn, and that the cause was that the arms which maintain tire alignment were physically incapable of doing so. this is not a manufacturing defect, it is a *design flaw*, which resulted in personal injury (broken arm, facial contusions).
07/07/20108505
 Tl- the contact owns a 2009 ford focus. the contact stated that she had to change all four tires 3 times in under 40,000 miles. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure mileage was 8,505 and the current mileage 40,000. mah
07/07/20108505
 Tl- the contact owns a 2009 ford focus. the contact stated that she had to change all four tires 3 times in under 40,000 miles. based on her research she found that the vehicle was manufactured with a two degree negative camber and this caused the tires to wear very fast. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure mileage was 8,505 and the current mileage 40,000. dt
08/01/201022000
 Ford manufactors the focus with a 2 degree negative camber. this makes your rear tires go defective as fast as 10,000 miles especially if you don't rotate your tires very often. you can get an alignment every month and it will not fix the defect. i have 24,000 miles on my focus and i have my third set of tires on it. i've did the research. an alignment shop here in warrensburg mo found the problem and fixes around 4-5 ford focus a month. they put in a kit that brings the camber within a fraction of a inch which will give you about 3 times the life span of the tires. the don't have the ability to zero the camber. if you don't get this done, you will be buying tires like i did every year. i did make a complaint to my dealer and the ford company itself with no help so i sent my complaint to the national highway safety department which investigates safety issues and forces auto companies to fix defects with a recall. need folks like you to do the same. the last set of rear tires i took off scared me. it was so close of coming apart. my complaint is the same as this guys complaint i posted above. i had to change my first set of tires on my brand new 2009 ford focus at 22,000 miles due to severe cupping, my second set at 38,000 miles, and my third set at 60,000 miles. i took it to ford dealer the first time and was told it a known defect issue of the rear camber but no recall. to fix it you have to pay for am approximately $400 kit as described above. if you continue to drive it and not change the tires you get severe bouncing on the front end and makes steering difficult and dangerous. this is a company car so we change the tires often as a result of this defect for safety reasons.
02/01/20116500
 My 2009 ford focus has had obvious suspension issues since 6000 miles. rear tires always slip in wet conditions from a stopped position during a normal initial acceleration. furthermore at speeds greater than (>) 60 mph the steering wheel vibrates and the car shakes. i am a fairly good driver and in countless normal driving conditions my car has gotten into an out of control state luckily i was able to recover. i had taken the car to a ford dealership to be told the tires were causing the problem. i replaced tires, had an alignment performed and again in short order (less than 6000 miles driven) the issues came up again. this is an extremely dangerous safety issue. first of all the need to accelerate without your back tires and rear of vehicle sliding/shifting side to side is essential. furthermore, a car should not vibrate and rattle violently at speeds of only 55 mph. i fear that if i continue driving this car in it's current state, i run the risk of getting into an accident.
09/17/201141000
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problems noted. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
08/03/200910090
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles in august 2009, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problemsidentified. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
12/14/201031000
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problems noted. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
08/03/200910090
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles in august 2009, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problemsidentified. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
12/14/201031000
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problems noted. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
08/03/200910090
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles in august 2009, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problemsidentified. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
12/14/201031000
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problems noted. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
08/03/200910090
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles in august 2009, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problemsidentified. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
12/14/201031000
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problems noted. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
08/03/200910090
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles in august 2009, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problemsidentified. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
12/14/201031000
 Car purchased new from out of area dealer in december 2008 - no accidents or pothole contact. at 10090 miles, had right rear tire blowout, tire was replaced. six months later, replaced both rear tires due to uneven wear, competed alignment at quality provider with no problems noted. did not use dealer for the alignment because of local (barstow, ca) dealer's poor customer service and integrity reputation. december 2010, noticed same problem - severe diagonal cupping of rear tires. this time we took to different tire place and was told they could not do 4 wheel alignment due to a rear suspension componant issue. immediately took the car to dealer where purchased, got excellent service however, they said they could not allign either, probably because we ran something over, which we knew we did not. we were not satisfied so they kept the car close to a week for testing, measuring, calibration etc. they finally said upper rear control arms were wrong size (i think they said too short), which they replaced at no charge for the parts, and said they were able to do the alignment, which cost $240. now september 2011, 41000 miles, and again there is severe diagonal cupping of the rear tires, which have to be replaced. we will take the car to the dealer purchased from and update this complaint later.
07/03/200923001
 Driving at normal hwy speed, the rental car (2009 ford focus) wandered as if something was wrong in the wheels or steering wheel and then flipped over on the left side of the road. my entire family almost perished that day. *tr

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