Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 10/12/2011 | 8000 | 1 | |
| We have taken our car to the ford service center no less than six times because the interior door locks will not unlock (power locks). there is not a manual way to unlock the doors. our teenage daughter drives this vehicle and we are concerned for her well-being of being able to get out of the vehicle for any reason (accident, fire, and inconvenience). ford has claimed that nothing can be done and it's attributable to us living off of a dirt road and the car design does not include door weatherstripping. we are giving ford one last opportunity to correct before hiring an attorney. the car is still under warranty and has not been in any accidents. *tr | |||
| 04/09/2012 | 40000 | ||
| Tl* the contact owns a 2010 ford focus. the contact stated that the rear door locks could not be locked or unlocked manually or when using the keyless entry remote. the contact took the vehicle to a local dealer where the dealer advised that they were unable to determine the failure. in addition, the doors could not be unlocked from inside the vehicle. the vehicle was not repaired. the failure mileage was 40,000. | |||
| 08/12/2011 | 10900 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated that all four doors exhibited failures when unlocking the vehicle using the key fob and manually. the contact had taken the vehicle to the dealer twice and the dealer was able to get the doors open by replacing the linkage. the contact believed the failure to be a manufacturing defect. the contact had to crawl through the window in order to enter the vehicle. the failure mileage was 10,900. kmj | |||
| 08/01/2010 | 10000 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated both passenger and drivers rear power doors were defective. she was only able to exit the vehicle from the rear, if the vehicle was in park and the front driver side door was opened. the dealer advised her that the vehicle was operating as designed and to replace the locking mechanism if she did not feel safe. the manufacturer was not notified nor was the vehicle repaired. the current mileage was 23,135. the approximate failure mileage was 10,000. the vin was unavailable. rvk | |||
| 08/19/2011 | 35850 | ||
| I own a 2010 ford focus. the back door on the driver's side will not open or close. the dealer was supposed to have fixed it but it is back to not working. this same thing has happened to my son who owns a 2008 ford focus. i think ford needs a recall on the 2008 and 2010 ford focus. | |||
| 08/01/2010 | 10000 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated both passenger and drivers rear power doors were defective. she was only able to exit the vehicle from the rear, if the vehicle was in park and the front driver side door was opened. the dealer advised her that the vehicle was operating as designed and to replace the locking mechanism if she did not feel safe. the manufacturer was not notified nor was the vehicle repaired. the current mileage was 23,135. the approximate failure mileage was 10,000. the vin was unavailable. rvk | |||
| 08/19/2011 | 35850 | ||
| I own a 2010 ford focus. the back door on the driver's side will not open or close. the dealer was supposed to have fixed it but it is back to not working. this same thing has happened to my son who owns a 2008 ford focus. i think ford needs a recall on the 2008 and 2010 ford focus. | |||
| 08/01/2010 | 10000 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated that both passenger and driver rear power doors were defective. she was only able to exit the vehicle from the rear, if the vehicle was in park and the front driver side door was opened. the dealer advised her that the vehicle was operating as designed and to have the locking mechanism replaced with another unit if she did not feel safe. the manufacturer had not been notified nor was the vehicle repaired. the current mileages were 23,135. the approximate failure mileage was 10,000. the vin was unavailable. bw | |||
| 08/19/2011 | 35850 | ||
| I own a 2010 ford focus. the back door on the driver's side will not open or close. the dealer was supposed to have fixed it but it is back to not working. this same thing has happened to my son who owns a 2008 ford focus. i think ford needs a recall on the 2008 and 2010 ford focus. | |||
| 06/01/2010 | 16 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated that all four doors on the vehicle were defective; the contact would push the unlock button and the vehicle would not respond and or would continue to stay locked. the dealer replaced the door locks numerous times, but the failure reoccured. the manufacturer was not notified of the failure. the failure mileage was 16 and the current mileage was 26,127. nw | |||