Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/10/2010 | 400 | ||
| Tl- the contact owns a 2010 ford fusion. while traveling at any speed the contact noticed that the head rest was causing headaches and back pains due to the forward leaning position of the head rest. the vehicle has not been diagnosed and there were no prior warnings. the current and failure mileages were 400. bml | |||
| STRUCTURE - BODY | |||
| 05/10/2011 | 37000 | ||
| Tl - the contact owns a 2010 ford focus. the contact stated that all of the doors failed to unlock intermittently. the vehicle was taken to the dealer who advised that the failure was due to the contact living on a dirt road in which dust was entering the lock. the door handles were replaced but the failure recurred. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 37,000 and the current mileage was 54,246. kmj | |||
| 07/23/2012 | 48670 | ||
| Tl-the contact owns a 2010 ford focus. the contact stated that when the door latch button was depressed the button would immediately release, causing the doors to remain unlocked. the contact stated that the failure recurred intermittently. the vehicle was not taken to the dealer. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 48,670 and the current mileage was 48,889. kmj | |||
| 07/23/2012 | 48670 | ||
| Tl-the contact owns a 2010 ford focus. the contact stated that when the door latch button was depressed the button immediately released causing the doors to remain unlocked. the contact stated that the failure occurred intermittently. the vehicle was not taken to the dealer. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 48,670 and the current mileage was 48,889 li. | |||
| 11/13/2011 | 15000 | ||
| Tl- the contact owns a 2010 ford focus. the contact was driving 55 mph when he crashed into a deer. the impact caused the roof to detach from the vehicle. the contact spoke with the manufacturer and inquired of how the roof was secured to the vehicle but the manufacturer would not provide the requested information. the contact spoke to a local mechanic and was advised that the roof should have been welded much more securely than what it was. the vehicle was destroyed. the failure and the current mileages were 15,000. kmj | |||
| 11/13/2011 | 15000 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated that at 55 mpg a deer was hit into the vehicle. the incident caused the deer to rip the roof of of the vehicle. the contact spoke with the manufacturer, but was not told how the roog was secured to the vehicle. the contact spoke to a body shop and was told the roof should have been welded better then it was. the contacts insurance company had not inspected the vehicle and considered it an animal accident. the vehicle was ruled destroyed. the failure mileage and current mileages were 15,000.rl | |||
| 08/01/2011 | 100000 | ||
| Tl* the contact owns a 2010 ford focus. the contact stated that the doors would not open automatically or manually. the vehicle was taken to the dealer numerous times for the failure where the dealer inspected the vehicle and advised that if the door locks were replaced, the failure would not be corrected. the manufacturer sent an engineer to inspect the vehicle. the engineer advised the contact that the vehicle did not have a failure but more so a maintenance problem in which the vehicle doors would not lock because dirt had built up between the locks. the vehicle was not repaired. the vin was not available. the failure mileage was 100, 000 and the current mileage was 20,000. the vin was not available. | |||
| 08/01/2011 | 100000 | ||
| Tl- the contact owns a 2010 ford focus. the contact stated that the doors would not open automatically or manually. the vehicle was taken to the dealer numerous times for the failure where the dealer inspected the vehicle and advised that if the door locks were replaced, the failure would not be corrected. the manufacturer sent an engineer to inspect the vehicle. the engineer advised the contact that the vehicle did not have a failure but more so a maintenance problem in which the vehicle doors would not lock because dirt had built up between the locks. the vehicle was not repaired. the vin was not available. the failure mileage was 100, 000 and the current mileage was 20,000. the vin was not available. kmj | |||
| 08/01/2011 | 100 | ||
| Tl-the contact owns a 2010 ford focus. the contact stated the vehicle doors would not open automatically or manual. the vehicle was taken to the dealer numerous times for the failure. the dealer inspected the vehicle and stated that if the door locks were replaced the failure would not be corrected. the manufacturer sent an engineer to inspect the vehicle. the engineer advised that the vehicle did not have a failure it was a maintenance problem that the vehicle doors would not lock due to dirt gathering between the locks. the vehicle was not repaired. the vin information was not available. the failure mileage was 100, 000 and the current mileage was 20,000. li | |||