Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 02/14/2013 | 30100 | ||
| On several occasions i have smelled very strong gas fumes inside the automobile. the smell was so strong that i have checked for leaking hoses, etc. | |||
| 11/25/2012 | 33600 | ||
| Engine speed began to climb while decelerating/coasting in 2nd gear between signaled intersections on hwy 25 in monticello, mn at about 4.30pm this afternoon. a minor collision was avoided by quickly shifting into neutral and firmly depressing the brake. the engine speed remained elevated (above 2000 rpms) for a few seconds after the vehicle came to a stop. ford customer care was last notified after a similar instance occurred with the vehicle about 4 weeks ago; i requested a return call from a customer service manager at that time but have yet to receive a response from the manufacturer. | |||
| 10/12/2011 | 8000 | ||
| We have taken our car to the ford service center no less than six times because the interior door locks will not unlock (power locks). there is not a manual way to unlock the doors. our teenage daughter drives this vehicle and we are concerned for her well-being of being able to get out of the vehicle for any reason (accident, fire, and inconvenience). ford has claimed that nothing can be done and it's attributable to us living off of a dirt road and the car design does not include door weatherstripping. we are giving ford one last oppotunity to correct before hiring an attorney. the car is still under warranty and has not been in any accidents. | |||
| 04/27/2012 | 29000 | ||
| In medium/heavy rush hour traffic, the engine speed began to rise while the vehicle was coasting (foot off the accelerator) in 3rd gear. i shifted into neutral, applied the brakes and was able to avoid striking the car in front of me, but the engine speed continued to climb. a blip of the throttle eventually halted the engine speed rise and the rpms slowly returned to normal. the vehicle seemed to run normally for the following couple minutes and i was able to exit the freeway safely, stop and restart the car. after a quick examination, i found nothing in the driver's footwell that could've interfered with the pedal's operation. this is the second occurrence in which the vehicle has accelerated on its own volition. the first incident happened with cruise control engaged on a rural stretch of interstate. i stopped the vehicle by shifting into neutral, quickly pulling over to the shoulder and turning off the ignition. at the time i assumed it was a temporary malfunction with the cruise control system; the car acted normally after being restarted. during this most recent incident, however, the cruise control wasn't engaged at any time during the trip. | |||
| 06/22/2012 | 28000 | ||
| On june 22, the mechanic's wrench appeared in the dashboard while sitting in idle with the gear shift in park. the ford manual states that the warning sign is related to the throttle/transmission. i turned the motor off and restarted the car and the mechanic's wrench went away. on june 25th, the mechanic's wrench appeared again while driving at about 30 mph and the car started to jerk. it was hard to keep it in the road. i dropped it off at the dealership and they said they could not find any codes registered in the computer system. they stated they could not find anything wrong and even checked on the ford website but could not find anything. i was told to bring it back if it happens again. this does not help because i know something is wrong or the light would not come on and the car would not act the way it had. i am afraid to drive the car in fear of having an accident. ford is not concerned about this safety issue. there should be a recall on this problem since i have seen many online complaints about this same issue. please don't wait until someone dies like the issue that loomed around the ford pinto that caught fire on impact due to where the gas tank was located. | |||
| 05/30/2012 | |||
| I bought this car new with 182 miles on it. i had all of the service performed at the dealership where i bought it (all-star ford in palestine, tx), beginning with the oil changes. at the first oil change, i had the tires rotated. after that, i had them rotated at every other oil change (without exception) and at 18,940 miles, i am told that all four of the tires of cupped on the inside tread. all the dealership wants to do is sell me more tires and suggest that i have them rotated at every oil change. for a car that has less than 20,000 miles on it, this is unacceptable. my first reaction was to put it back into the showroom! right through the glass windows! but, i refrained. nonetheless, this is a design defect and should be corrected by the manufacturer. | |||
| 05/21/2012 | |||
| Cpsc# i1250486a. 2010 ford focus. consumer stated as she was entering the car her foot became wedged between the plastic casing on the door. *ln | |||
| 04/18/2012 | 47000 | ||
| First automatic door lock problem: the passenger side rear door lock will not respond to fob, interior auto door lock opener or manual intervention. repair shop checked fuse, but it was ok. later that day the lock began to work. a few days later it stopped working and has not worked since. door is unusable because it is locked. second automatic door lock problem: the driver's side rear door lock stopped locking. won't respond to fob, interior auto door lock opener or manual intervention. door can not be locked. third automatic door lock problem: passenger side door won't unlock using fob, interior auto door lock opener. manual intervention using inside door handle opens the door. fourth automatic door lock problem: i hope it won't be the drivers door!!! | |||
| 05/21/2012 | |||
| Cpsc# i1250486a. 2010 ford focus. consumer stated as she was entering the car her foot became wedged between the plastic casing on the door. *ln | |||
| 04/18/2012 | 47000 | ||
| First automatic door lock problem: the passenger side rear door lock will not respond to fob, interior auto door lock opener or manual intervention. repair shop checked fuse, but it was ok. later that day the lock began to work. a few days later it stopped working and has not worked since. door is unusable because it is locked. second automatic door lock problem: the driver's side rear door lock stopped locking. won't respond to fob, interior auto door lock opener or manual intervention. door can not be locked. third automatic door lock problem: passenger side door won't unlock using fob, interior auto door lock opener. manual intervention using inside door handle opens the door. fourth automatic door lock problem: i hope it won't be the drivers door!!! | |||
| 05/21/2012 | |||
| Cpsc# i1250486a. 2010 ford focus. consumer stated as she was entering the car her foot became wedged between the plastic casing on the door. *ln | |||
| 04/18/2012 | 47000 | ||
| First automatic door lock problem: the passenger side rear door lock will not respond to fob, interior auto door lock opener or manual intervention. repair shop checked fuse, but it was ok. later that day the lock began to work. a few days later it stopped working and has not worked since. door is unusable because it is locked. second automatic door lock problem: the driver's side rear door lock stopped locking. won't respond to fob, interior auto door lock opener or manual intervention. door can not be locked. third automatic door lock problem: passenger side door won't unlock using fob, interior auto door lock opener. manual intervention using inside door handle opens the door. fourth automatic door lock problem: i hope it won't be the drivers door!!! | |||
| 03/18/2010 | 37 | ||
| My 2010 ford focus was purchased on 3/10/2010. within the first week of ownerhsip, the door locks were not working properly and the vehicle was taken to the dealer for repair. the problem repeated intermittently and the vehicle was taken back numerous time with the same complaint. today, after having dealt with working/non-working locks on the doors, especially the driver's door for more than a month, we got the same response, we need to see the vehicle when the problem is occurring. how am i supposed to recreate the problem to suit their objection to making a repair? in checking further into this i found that this situation has existed since the 2000 ford focus. when is ford going to be made to fix this so that we do not end up pay out nearly $500 for a 4-door lock assembly replacement? enough is enough! in an accident, someone is not going to get out of the vehicle and if there is a fire, possibly none of the occupants will escape. ford is not willing to fix this. i think it is time that this safety matter was address by an agency that can make them deal with it once and for all. a ten year intermittent failure record is not a good one. it makes me wonder how many people have died or been injured dealing with locks that do not operate as expected? crawling over the center console to exit from the passenger's side of the vehicle is not practical for those of us who are elderly and/or disabled. i am both elderly and disabled. now what? | |||
| 11/15/2010 | 32000 | ||
| After purchasing car paint came off under passanger front door ,about an inch long and 1/4 wide. at 32000 miles paint was coming off of hood 1 inch wide and 1 inch long. | |||
| 05/14/2011 | 16422 | ||
| I was going to e. grand river @ posted speed other car made left turn failing to yield and struck into my car, went over curb and struck brick foundation. my right hand bone broke, had surgery to fix. my 2010 focus is totaled. | |||
| 03/06/2011 | |||
| Four weeks after i purchased my 2011 ford focus, i turned on the a/c and to my suprise the a/c never got cold. i had it running for 20 minutes but it never got cold. the next day called and took the car to be checked out, they kept it two days and had me come pick it up saying that they would have to investigate. the next day i got a call from fairfield ford saying that there was a object in the a/c and not covered by my warranty! when i bought the car in february it was still cold weather so never turned on the a/c when i did the test drive, never would think that a almost new car that is pre-owned would have a bad a/c system!! i truly think the a/c was bad and they knew it prior to selling the car to me. now having squeaks when i back out my garage in the mornings, recently had it checked and the say my back drums are no longer round and need to be resurfaced or replaced!! only have had this car 6 wks now and so far have two major problems with it, have notified the bbb about the a/c, guess now have to contact them about the brakes too.! | |||
| 09/11/2010 | 8700 | ||
| Driving on highway 65 mph than i heard a oud boom and glass was all over me . the sun roof had shattered . pulled over very scared that i may have been cut.sunroof was vented open when this happened . dealership refuses to replace at their cost . had to report to insurance company.on my way to independent glass company at my expense ! 2010 ford focus 8700 miles | |||
| 04/15/2010 | 200 | ||
| While braking when coming to a complete stop, the engine starts revving very high. depending on whether or not the car is in gear, the car will move even when applying the brake as hard as possible. this is an intermittent problem, in fact a very infrequent one. car has been brought into dealer on two occasions re: this problem and no diagnosis has been obtained. the car has less than 1500 miles on it. eight separate incidents have been noted, approximately every 150 miles. the problem has only occured when stopping, never while driving. | |||
| 01/28/2010 | 1200 | 1 | |
| 2010 ford focus se driver's side floor mat is not properly and securely retained in position and may slide up and under the accelerator pedal causing stuck pedal condition. the retention system consists of 2 posts mounted in the carpet and 2 corresponding holes in the mat. most other cars use a metal hook in the carpet that clips to a hole in the mat. the focus mat retention posts in the carpet are not strong enough to hold the mat in position. the mat easily comes off the posts during exit of the vehicle and then migrates up the floor kick during future ingress and egress. there was no incident in my situation but today i had to pull the mat down when it had migrated up the floor kick to almost touching the pedal mounting frame. if the mat rolled up, it could catch and hold the pedal and not release when the driver removes his foot. tw* | |||