Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 10/08/2012 | 100 | 1 | |
| Vehicle rattling noise when running, called ford and took to dealer and advised nothing wrong and noise is normal. rattling noise continued and today burning smell from vents. afraid to drive and took wife's car to work. *tr | |||
| 06/01/2012 | 517 | 1 | |
| Was told this car had automatic transmission. after a few hundred miles on it, i noticed the transmission shifted sporadically and with no prediction. engine shuddered, car lost power and was not safe to drive. the key here is no prediction as to how the car will react when under acceleration. took to dealer and was told this isn't an automatic transmission - it's a computer- controlled manual that has to learn how you drive. dealer uploaded a computer update from ford. the next hundred miles of driving almost caused numerous accidents due to lack of acceleration and uneven performance. 6/4/2012 i tried to merge into traffic and car refused to speed up. i almost caused a major accident, but numerous drivers slammed on their brakes and/or swerved and averted multiple collisions. took the car to dealer 6/5/2012 and told them what happened. was told by head tech it just has to get used to how you drive. i told him there were three different people driving this focus. he said we can't, because that would just end up totally confusing the computer. as the car is too dangerous to drive, it is still at the dealer. miles on vehicle are under 800. | |||
| 05/01/2012 | 1 | 02/01/2012 | |
| 2012 ford focus. consumer writes in regards to engine, transmission, drive shaft and electrical system problems. *tgw | |||
| 03/14/2012 | 315 | ||
| I bought a 2012 ford focus sedan a couple weeks ago the next day i noticed slow jerky shuttering accerleration when at a complete stop then trying to acclerate. i did not think of anything was wrong until i researched it online finding similar complaints this is a problem and now the car is at the dealership and they currently have it. next there is a grinding noise while driving and turning sounds an example would be metal to metal on the brakes is the sound and last loose mirror when lifting the tab down to look at my daughter in the back seat the whole mirror goes down istead of slightly moving | |||
| 02/17/2012 | 150 | ||
| Just a few days after we bought this car, i was coming home at night and the car felt like it ran out of gas!! there was a full tank and no power. i pushed on the gas and nothing! then zoom it sped up... what the heck? how scary! i am pissed! i called ford and they said unless i could give them the code (what code) there is not much they could do to help. thank god i wasn't on the freeway or in traffic. i really liked the guy who sold us this car, i will be contacting him as well. then just a few days ago when i backed up i barely touched the gas and i zipped hard! this is a issue! what the heck! this needs to be investigated before someone gets hurt or killed! | |||
| 03/14/2012 | 315 | ||
| I bought a 2012 ford focus sedan a couple weeks ago the next day i noticed slow jerky shuttering accerleration when at a complete stop then trying to acclerate. i did not think of anything was wrong until i researched it online finding similar complaints this is a problem and now the car is at the dealership and they currently have it. next there is a grinding noise while driving and turning sounds an example would be metal to metal on the brakes is the sound and last loose mirror when lifting the tab down to look at my daughter in the back seat the whole mirror goes down istead of slightly moving | |||
| 02/17/2012 | 150 | ||
| Just a few days after we bought this car, i was coming home at night and the car felt like it ran out of gas!! there was a full tank and no power. i pushed on the gas and nothing! then zoom it sped up... what the heck? how scary! i am pissed! i called ford and they said unless i could give them the code (what code) there is not much they could do to help. thank god i wasn't on the freeway or in traffic. i really liked the guy who sold us this car, i will be contacting him as well. then just a few days ago when i backed up i barely touched the gas and i zipped hard! this is a issue! what the heck! this needs to be investigated before someone gets hurt or killed! | |||
| 03/15/2012 | 2000 | ||
| Tl-the contact owns a 2012 ford focus. while traveling 22 mph, the contact noticed that the vehicle had suddenly began to accelerate on its own. in order to stop the acceleration, the vehicle had to be shut off. the vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated. the vehicle was not repaired. the failure and current mileages were 2,000. sm. | |||
| 03/15/2012 | 2000 | ||
| Tl- the contact owns a 2012 ford focus. while traveling 22 mph the contact noticed that the vehicle had suddenly began to accelerate on its own, inorder to stop the acceleration the vehicle had to be shut off.the vehicle was taken to the dealership where the contact was informed that the failure could not be reproduced, the vehicle was not repaired. the current and failure mileages are 2000. bml | |||
| 12/19/2011 | 4300 | ||
| Tl* the contact owns a 2012 ford focus. while traveling 30 mph, the contact noticed that the vehicle would hesitate to accelerate and then would suddenly surge forward within seconds. the vehicle was taken to the dealer where the contact was informed that the vehicle was performing normally. the vehicle was not repaired. the current mileage was 6,900 and the failure mileage was 4,300. | |||
| 12/19/2011 | 4300 | ||
| Tl- the contact owns a 2012 ford focus. while traveling 30 mph, the contact noticed that the vehicle would hesitate to accelerate and then would suddenly surge forward within seconds. the vehicle was taken to the dealer where the contact was informed that the vehicle was performing normally. the vehicle was not repaired. the current mileage was 6,900 and the failure mileage was 4,300. kmj | |||
| 03/01/2012 | 300 | ||
| My ford focus sel 2012 has been experiencing shuddering feelings when accelerating from stop. it feels as if the transmission is about to stall and then it kicks back up and jolts my cars back and forth for several seconds before resuming normal speed after 10 mph. these several seconds are vital when you are dealing with fast traffic in california or anywhere else for that matter. this created a delay in the acceleration time, almost causing an accident with oncoming traffic. i have contact several ford officials about this and they keep saying that it is normal and that there is a break in period. why was i not made aware of this when i purchased the car? this is a serious safety hazard and ford is just excusing it until my warranty period is up. two of my friends bought the same car and is experiencing the same issue. this is not an isolated incident and i would like to see proper action from ford to address this issue professionally. | |||
| 12/19/2011 | 4300 | ||
| Tl- the contact owns a 2012 ford focus. while traveling 30 mph, the contact noticed that the vehicle would hesitate to accelerate and then would suddenly surge forward within seconds. the vehicle was taken to the dealer where the contact was informed that the vehicle was performing normally. the vehicle was not repaired. the current mileage was 6,900 and the failure mileage was 4,300. kmj | |||
| 03/01/2012 | 300 | ||
| My ford focus sel 2012 has been experiencing shuddering feelings when accelerating from stop. it feels as if the transmission is about to stall and then it kicks back up and jolts my cars back and forth for several seconds before resuming normal speed after 10 mph. these several seconds are vital when you are dealing with fast traffic in california or anywhere else for that matter. this created a delay in the acceleration time, almost causing an accident with oncoming traffic. i have contact several ford officials about this and they keep saying that it is normal and that there is a break in period. why was i not made aware of this when i purchased the car? this is a serious safety hazard and ford is just excusing it until my warranty period is up. two of my friends bought the same car and is experiencing the same issue. this is not an isolated incident and i would like to see proper action from ford to address this issue professionally. | |||
| 12/19/2011 | 4300 | ||
| Tl- the contact owns a 2012 ford focus. while traveling 30 mph the contact noticed that the vehicle would hesitate to accelerate, moments later the contact noticed that the vehicle would suddenly surge forward. the vehicle was taken to the dealership where the contact was informed that the vehicle was performing normally. the current mileage is 6900, the failure mileage was 4300. bml | |||
| 03/01/2012 | 300 | ||
| My ford focus sel 2012 has been experiencing shuddering feelings when accelerating from stop. it feels as if the transmission is about to stall and then it kicks back up and jolts my cars back and forth for several seconds before resuming normal speed after 10 mph. these several seconds are vital when you are dealing with fast traffic in california or anywhere else for that matter. this created a delay in the acceleration time, almost causing an accident with oncoming traffic. i have contact several ford officials about this and they keep saying that it is normal and that there is a break in period. why was i not made aware of this when i purchased the car? this is a serious safety hazard and ford is just excusing it until my warranty period is up. two of my friends bought the same car and is experiencing the same issue. this is not an isolated incident and i would like to see proper action from ford to address this issue professionally. | |||
| 02/13/2012 | 41000 | ||
| Tl* the contact owned a 2012 ford focus. the contact stated that while driving 55 mph, smoke emitted from the engine and the engine caught on fire. the vehicle was then stopped and the fire was extinguished. the vehicle was destroyed and towed to an authorized dealer. the dealer was unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 41,000. the vin was unavailable. | |||
| 02/13/2012 | 41000 | ||
| Tl-the contact owned a 2012 ford focus. the contact stated that while driving 55 mph, smoke emitted from the engine and the engine caught on fire. the vehicle was then stopped and the fire was extinguished. the vehicle was destroyed and towed to an authorized dealer. the dealer was unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 41,000. the vin was unavailable. kmj | |||
| 02/13/2012 | 41000 | ||
| Tl-the contact owned a 2012 ford focus. the contact stated that while driving 55 mph, smoke emitted from the engine and the engine caught on fire. the vehicle was then stopped and the fire was extinguished. the vehicle was destroyed and towed to an authorized dealer. the dealer was unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 41,000. the vin was unavailable. sm. | |||
| 12/30/2011 | 14500 | ||
| I was driving around 10mph and getting into a turning lane when the front passenger side of my car hit the median which was no higher then a curb. after hitting the median the engine mounts broke off and part of the engine fell off the car. the impact caused no seeable damage to the outside of the car neither did the air bags deploy. there is no reason why hitting a curb at 10mph would cause the engine to pop out. | |||
| 11/24/2011 | 1300 | ||
| Tl* the contact owns a 2012 ford focus. while attempting to accelerate from a stop, the motor mount fractured causing the motor to detach from the vehicle. the dealer advised the contact that she would be responsible for the repairs since it was not a defect and the failure occurred from an impact. the manufacturer was made aware of the failure however, offered no assistance. no repairs were performed. the current and the failure mileages were 1,300. | |||
| 11/24/2011 | 1300 | ||
| Tl-the contact owns a 2012 ford focus. while attempting to accelerate from a stop, the motor mount fractured causing the motor to detach from the vehicle. the dealer advised the contact that she would be responsible for the repairs since it was not a defect and the failure occurred from an impact. the manufacturer was made aware of the failure however, offered no assistance. no repairs were performed. the current and the failure mileages were 1,300. kmj | |||
| 11/24/2011 | 1300 | ||
| Tl-the contact owns a 2012 ford focus. while attempting to accelerate from a stopped position, the contact stated the motor mount had fractured causing the motor to detach from the vehicle. the dealer advised the contact that she would be responsible for the repairs since it was not a defect and the failure occurred from an impact. the manufacturer was aware of the failure however, offered no assistance. no repairs were performed. the current and the failure mileages were 1300. bw | |||
| 11/14/2011 | 400 | ||
| Tl* the contact owns a 2012 ford focus. the contact stated that while driving 30 mph the check engine light illuminated and there was an increase in engine rpms as the vehicle stalled. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure and the current mileage was 400. | |||
| 09/01/2011 | 2500 | ||
| After a week of purchasing our brand new focus started noticing the automatic tranny surges and slips. like its bucking feeling. sometimes it surges almost hard enough to put you on the dash. kinda scary in traffic. car has only 4500 miles on it and now has electrical problems in dash and upon going down the road you will vibrations like a bent axel or worn bearing. its a new car!!!!!!! | |||
| 08/09/2011 | 600 | ||
| Tl* the contact owns a 2012 ford focus. the contact stated the vehicle would stall without warning. in addition, the contact experienced sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the computer. the vehicle was not repaired. the failure and current mileage was 600. | |||
| 08/09/2011 | 600 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated the vehicle would stall without warning. in addition, the contact experienced sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the computer. the vehicle was not repaired. the failure and current mileage was 600. kmj | |||
| 08/09/2011 | |||
| Tl- the contact owns a 2012 ford focus. the contact stated the vehicle will stall without warning and the vehicle also has times of sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the vehicles computer. the dealer could not pinpoint the problem. the failure current mileage was 600.rl | |||