Consumer Complaints


Fail datemilesoccurencesPurchase date
ENGINE
03/15/20121500
 My focus shutters while trying to move through first gear. before second gear engages, first gears feels as if it was slipping. i brought this to the attention of my dealer within the first month and they told me it needed to brake in. after bringing it in several times, they performed a 12b37 update, a full pcm re program and ended having to replace the entire gear box because a seal ruptured. all of this in three separate occasions this last attempt fixed it, but the problem returned. i issued ford a last attempt request and just picked up my car. the field supervisor states that he noticed the shuttering, but that it was normal for my vehicle. well, if the same issue persists and it was fixed last time by replacing seals and the gear box, how could this be normal for my car? i will be seeking legal assistance from this point forward and will be initiating a bbb autoline mediation request.
06/05/20123000
 My car stalls out and hesitates when pulling out from intersections. it is a safety hazard because i have almost been hit by oncoming traffic. it happens regularly and there is nothing i can do to correct it. my 2012 ford focus is under warranty but ford refuses to repair or replace the car.
03/15/20121500
 My focus shutters while trying to move through first gear. before second gear engages, first gears feels as if it was slipping. i brought this to the attention of my dealer within the first month and they told me it needed to brake in. after bringing it in several times, they performed a 12b37 update, a full pcm re program and ended having to replace the entire gear box because a seal ruptured. all of this in three separate occasions this last attempt fixed it, but the problem returned. i issued ford a last attempt request and just picked up my car. the field supervisor states that he noticed the shuttering, but that it was normal for my vehicle. well, if the same issue persists and it was fixed last time by replacing seals and the gear box, how could this be normal for my car? i will be seeking legal assistance from this point forward and will be initiating a bbb autoline mediation request.
06/05/20123000
 My car stalls out and hesitates when pulling out from intersections. it is a safety hazard because i have almost been hit by oncoming traffic. it happens regularly and there is nothing i can do to correct it. my 2012 ford focus is under warranty but ford refuses to repair or replace the car.
03/15/20121500
 My focus shutters while trying to move through first gear. before second gear engages, first gears feels as if it was slipping. i brought this to the attention of my dealer within the first month and they told me it needed to brake in. after bringing it in several times, they performed a 12b37 update, a full pcm re program and ended having to replace the entire gear box because a seal ruptured. all of this in three separate occasions this last attempt fixed it, but the problem returned. i issued ford a last attempt request and just picked up my car. the field supervisor states that he noticed the shuttering, but that it was normal for my vehicle. well, if the same issue persists and it was fixed last time by replacing seals and the gear box, how could this be normal for my car? i will be seeking legal assistance from this point forward and will be initiating a bbb autoline mediation request.
06/05/20123000
 My car stalls out and hesitates when pulling out from intersections. it is a safety hazard because i have almost been hit by oncoming traffic. it happens regularly and there is nothing i can do to correct it. my 2012 ford focus is under warranty but ford refuses to repair or replace the car.
03/04/201321604
 The car is equipped with a 6-speed dual clutch automatic transmission. while under heavy braking the car began to stall. the result was the brake pedal losing power assist from the engine. then because the engine was trying to recover from the near stall, i was unable accelerate to avoid an oncoming car. the engine did recover, but it took several seconds (and a lot of bucking and sputtering) before i was able to move the car after coming to a stop. the week prior, i had the car in for service at a local ford dealership because the car would shudder during acceleration. the dealership reprogrammed the transmission and the problem is still there, but less noticeable than before being serviced. this new issue with stalling under heaving braking did not occur prior to the servicing. after the near accident, i wanted to know if the problem was a fluke or if it would happen again. i have found that i can recreate the issue almost every time the car nears a stop under heavy braking. the car is scheduled for service for this issue.
10/21/201211400
 4 incidents within 45 days....driving on a state hwy, at 55 mph and the engine quit entirely, had to coast to a stop on the side of the road. driving across a state hwy from a stop sign at 5 mph and engine quit again. unsafe! towed twice to dealer, had 4 rental cars in this time period, one for 18 days! other 2 times car would not start after driving 10 miles and parking. dealer had no clue and finally brought in a ford company engineer. still do not trust the car! ford declined a requested buy back.
02/22/201330000
 I experienced a complete and total loss of power in rented late model ford focus
10/21/201211400
 4 incidents within 45 days....driving on a state hwy, at 55 mph and the engine quit entirely, had to coast to a stop on the side of the road. driving across a state hwy from a stop sign at 5 mph and engine quit again. unsafe! towed twice to dealer, had 4 rental cars in this time period, one for 18 days! other 2 times car would not start after driving 10 miles and parking. dealer had no clue and finally brought in a ford company engineer. still do not trust the car! ford declined a requested buy back.
02/22/201330000
 I experienced a complete and total loss of power in rented late model ford focus
10/21/201211400
 4 incidents within 45 days....driving on a state hwy, at 55 mph and the engine quit entirely, had to coast to a stop on the side of the road. driving across a state hwy from a stop sign at 5 mph and engine quit again. unsafe! towed twice to dealer, had 4 rental cars in this time period, one for 18 days! other 2 times car would not start after driving 10 miles and parking. dealer had no clue and finally brought in a ford company engineer. still do not trust the car! ford declined a requested buy back.
02/22/201330000
 I experienced a complete and total loss of power in rented late model ford focus
02/15/201380001
 Just like everyone else, the car stutters and hesitates to accelerate at slow speeds. the transmission feels as though it is going to fall out of the car. i have taken it to the dealership, and the reprogrammed the transmission. they said it could take up to 2 weeks for the car to relearn my driving habits. it has been 2 months, and the car continues to stutter and shake. *tr
02/15/20138000
 Just like everyone else, the car stutters and hesitates to accelerate at slow speeds. the transmission feels as though it is going to fall out of the car. i have taken it to the dealership, and the reprogramed the transmission. they said it could take up to 2 weeks for the car to relearn my driving habits. it has been 2 months, and the car continues to stutter and shake.
02/08/201398271
 I was pulling out of the cafe by my home. when i had a chance to pull out i stepped on the gas pedal. at this point the vehicle stalled then took off like a bat out of[xxx]. even leaving tire marks. i almost hit two on coming cars due to the hesitation then the lift off. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
02/08/20139827
 I was pulling out of the cafe by my home. when i had a chance to pull out i stepped on the gas pedal. at this point the vehicle stalled then took off like a bat out of hell. even leaving tire marks. i almost hit two on coming cars due to the hesitation then the lift off.
01/23/2013102631
 On 1/23/2013 at appox at 10:15 am i was driving to work! i was driving west bound 10 fwy! i was going about 75 mph in the fast lane. when all of a sudden the car speed drops to 30 mph in a matter of seconds, i right away turn on my hazards! but do to the fact that i was` in the fast lane it was very hard to get over safety as the car felt like it was going to turn off. i was very scared and afraid for my life i honestly thought that i was going to get hit and end up in the hospital.the thought of not making it did cross my mind. i tried pushing the gas petal to regain speed as the car did not allow me to do so. the rpm cage was going from 0 to 7 with in seconds. i begin to attempt to get the car over to my right shoulder towards safety. all i can see throw my rear view mirror and hear was all the cars that started honking at me, flipping me off, barely messing me as all the cars had to swerving around me. i begin to shake as it was a very scary feeling being inside the car while all you can do is see which car will me the one that's actually going to hit my car and the chain reaction that it could have caused. as i get over the four lane trying to not get hit by the speeding cars, the car turns off and i am now stuck in between the 10 fwy going west bound and the interchange to the 57 fwy going north and south bound. now being stuck in the middle of these two busy fwy's i felt my life was in extreme danger as my mind didn't let me concentrate because all i my mind could pay attention to, was the rear view mirror as i seen the cars again swerving from hitting me and all i can hear again is the cars honking at me. i get on the my cell phone and call [xxx] for help !!!!(husband) we called ford roadside service!!!! and the tow company was there with in 20 mins !!! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
01/23/201310263
 On 1/23/2013 at appox at 10:15 am i was driving to work! i was driving west bound 10 fwy! i was going about 75 mph in the fast lane. when all of a sudden the car speed drops to 30 mph in a matter of seconds, i right away turn on my hazards! but do to the fact that i was` in the fast lane it was very hard to get over saftey as the car felt like it was going to turn off. i was very scard and afraid for my life i honestly thought that i was going to get hit and end up in the hospital.the thought of not making it did cross my mind. i tried pushing the gas petal to regain speed as the car did not allow me to do so. the rpm cage was going from 0 to 7 with in seconds. i begin to attempt to get the car over to my right shoulder towards safety. all i can see throw my rear view mirrior and hear was all the cars that started honking at me, fliping me off, barely messing me as all the cars had to swerving around me. i begin to shake as it was a very scary feeling being inside the car while all you can do is see which car will me the one thats actually going to hit my car and the chain reaction that it could have caused. as i get over the four lane teying to not get hit by the speeding cars, the car turns off and i am now stuck in between the 10 fwy going west bound and the interchange to the 57 fwy going north and south bound. now being stuck in the middle of these two busy fwy's i felt my life was in extreme danger as my mind didn't let me conscentrate because all i my mind could pay attention to, was the rear view mirrior as i seen the cars againg swerving from hitting me and all i can hear againg is the cars honking at me. i get on the my cell phone and call curtis ireland alvarado for help !!!!(husban) we called ford roadside service!!!! and the tow company was there with in 20 mins !!!
07/16/20096000
 Have a 2012 focus se. purchased in may of 2010. since july of 2010, i have been taking it to the local dealership where i purchased the vehicle complaining that the car was surging, shuddering, and when i hit the gas pedal, it feels like the car stalls, gets no gas, or has trouble getting into gear. of course, there are no known issues until a recall. finally, the problem can be addressed. i take it in, they fix it it still shudders, and feels like it's going to stall out in the intersection. next thing, my car overheats and dies at 11pm on the side of the interstate. i take to a different dealership and they say, well the clutch is bad and the cooling system is bad. great 2012 car and two items have already went out. they change the clutch and cooling system, now when i back up, it grinds and bogs down. i have had my car for 2 years in may, 39,000 miles on it, and it's been in the shop a total of 4 times. they have changed the clutch and the cooling system. was told the clutch needed several hundred miles to break in gave it about 500, still grinds when i back up, more so on an incline. although now, it's decided it wants to studder when it starts. so it's back int eh shop for the 4th time, and i'm yet again in a rental car. i have a customer service guy through ford, he's useless... i can't even get him to return a phone call. what is the point of him being there if he's not going to do his job. i don't feel that i'm getting any resolutions from the local dealerships i have dealt with, or from your customer care manager. i want a replacement vehicle. i have worked with ford over 2 years and the vehicle is still having problems. of course the dealership tells me this is an isolated issue. please go to edmunds,com and you will see that this is not an isolated issue... there are multiple reports of the same problems that i am having.
12/10/2012278001
 I ordered the car from ford in 2011 as soon as they allowed orders. i have approximately 27,800miles on the car. i have yet to get the fuel economy that ford stated. i do both city and highway everyday and my combined fuel has not gone over 27 miles per gallon since i have owned it. i have even had it run out of gas on 3 separate occasions when the car was registering 30 and 34 miles to empty. *tr
12/10/201227800
 I ordered the car from ford in 2011 as soon as they allowed orders. i have approximately 27,800miles on the car. i have yet to get the fuel economy that ford stated. i do both city and highway everyday and my combined fuel has not gone over 27 miles per gallon since i have owned it. i have even had it run out of gas on 3 separate occasions when the car was registering 30 and 34 miles to empty.
04/02/201211000
 Tl-the contact owns 2012 ford focus. the contact stated that whenever attempting a left or right turn, there were several seconds of hesitation before the vehicle would respond. the contact had previously received notification of a manufacturer's recall and took the vehicle to the dealer who reprogrammed the computer. after receiving the vehicle back the hesitation continued to occur. the vehicle was taken back to the dealer who advised the contact that the failure was normal and there was no other remedy for the hesitation. the manufacturer was notified who also stated the failure was normal and offered no further assistance. the failure mileage was 11,000. kmj
04/02/201211000
 Tl-the contact owns 2012 ford focus. the contact stated whenever the vehicle makes a left or right turn there was seconds of hesitation before the vehicle would move. the contact stated he receive a recall notice from ford (not seen on nhtsa website) took the vehicle to the dealer who reprogrammed the computer. after receiving the vehicle back the hesitation continue to occur. the vehicle was taken back to the dealer who stated this was normal and there was no other fix for the hesitation. the manufacturer was notified who also stated the failure was normal and offered no other assistance. the failure mileage was 11,000. mw
09/15/200958001
 When in stop and go traffic, the vehicle lunges whenever you go back and forth from the accelerator to the brake, nearly causing several accidents. *tr
09/15/20095800
 When in stop and go traffic, the vehicle lunges whenever you go back and forth from the accelerator to the brake, nearly causing several accidents.
10/10/201219000
 Tl- the contact owns a 2012 ford focus. the contact stated that while making a left turn and depressing the accelerator pedal, the pedal abnormally traveled to the floorboard. the engine rpms increased excessively for approximately two seconds before the vehicle responded to acceleration attempts. the vehicle was taken to a dealer who stated that the failure could have been caused by the driver depressing the brake and accelerator pedals simultaneously. the dealer performed a diagnostics test but could not generate a diagnosis nor duplicate the failure. the manufacturer was notified who stated that a representative would contact him within twenty-four hours. the contact never received a return call. the failure mileage was 19,000. kmj
10/10/201219000
 Tl- the contact owns 2012 ford focus. the contact stated while making a left turn and depressed the accelerator pedal it went all the way to the floor. the engine rpm revved for about two seconds before the vehicle moved. the vehicle was taken to a dealer who stated that it could have been the driver depressing the brake and accelerator pedal at the same time. the dealer ran a diagnostics test but could not duplicate the failure and there was no codes showing. the manufacturer was notified who stated a representative will contact him within twenty-four hours and he has not received a call back. the failure mileage was 19,000. dr
08/05/20112001
 I bought my 2012 ford focus hatchback in july of 2011. almost immediately i noticed problems. the problems included the car rolling backwards on hills, sputtering when stopped (like at a red light), jumping upon acceleration, & briefly losing acceleration while the rpm
09/27/2012347501
 My boyfriend and i bought a 2012 ford focus se hatchback on september first. after driving the car for a couple of days my boyfriend noticed that the transmission was not right but he thought this was happening just because the car was new. then, when driving to work i noticed that when i stopped on any incline street between taking the foot off the brake and placing it on the accelerator, the car rolled back quite quickly to the point that i almost hit the car behind me. days later, i started to feel that the steering required both hands at all times. it was constantly wandering and shaky specially during turns. to top it off on september 27th something terrible happened. i was in the drive way, i shifted from reverse to drive and the car took off at a lurch. the car accelerated so rapidly even with my foot on the brake pedal. i lost complete control of the vehicle. the car failed to slow down hitting two cars and tearing down a fence. i could finally stop the car when i quickly shifted to park. i do not understand how ford sells this car with all these problems risking people's lives. this is a serious issue. how many fatalities are they waiting for? are they going to do something ever about these malfunctions? this is ridiculous if i have known all these issues with this car, i would have never bought it for sure. *tr
09/27/201234750
 My boyfriend and i bought a 2012 ford focus se hatchback on september first. after driving the car for a couple of days my boyfriend noticed that the transmission was not right but he thought this was happening just because the car was new. then, when driving to work i noticed that when i stopped on any incline street between taking the foot off the brake and placing it on the accelerator, the car rolled back quite quickly to the point that i almost hit the car behind me. days later, i started to feel that the steering required both hands at all times. it was constantly wandering and shaky specially during turns. to top it off on september 27th something terrible happened. i was in the drive way, i shifted from reverse to drive and the car took off at a lurch. the car accelerated so rapidly even with my foot on the brake pedal. i lost complete control of the vehicle. the car failed to slow down hitting two cars and tearing down a fence. i could finally stop the car when i quickly shifted to park. i do not understand how ford sells this car with all these problems risking people's lives. this is a serious issue. how many fatalities are they waiting for? are they going to do something ever about these malfunctions? this is ridiculous if i have known all these issues with this car, i would have never bought it for sure.
08/25/2012130003
 3 separate incidents have occurred in my 2012 ford focus all related to the transmission. the first incident occurred on august 25, 2012 while traveling at 40 mph, i suddenly lost power between the gas pedal and the car itself. the rpm's continued to climb but the car was no longer moving. took to ford dealer to be serviced and was told they could not find a problem. the next incident occurred on september 8, 2012 - not necessarily a safety concern but contributes to overall problem - pulling out of a parking lot, placed car in reverse, it did not move. took to ford dealer where the transmission was reprogrammed. the most recent incident occurred on september 9, 2012, i pulled out into 35 mph traffic, my car would not shift out of first gear, going 10 mph and revving but not accelerating fast enough to stay ahead of traffic. had car towed to ford dealer where it is at this time. *tr
08/25/201213000
 3 seperate incidents have occured in my 2012 ford focus all related to the transmisison. the first incident occured on august 25, 2012 while traveling at 40 mph, i suddenly lost power between the gas pedal and the car itself. the rpm's continued to climb but the car was no longer moving. took to ford dealer to be serviced and was told they could not find a problem. the next incident occured on september 8, 2012 - not necessarily a safety concern but contributes to overall problem - pulling out of a parking lot, placed car in reverse, it did not move. took to ford dealer where the transmission was reprogrammed. the most recent incident occured on september 9, 2012, i pulled out into 35 mph traffic, my car would not shift out of first gear, going 10 mph and revving but not accelerating fast enough to stay ahead of traffic. had car towed to ford dealer where it is at this time.
06/01/201210001
 When accelerating, whether from a dead stop or coasting, 1st, 2nd (& now starting to do it in 3rd) gears audibly rattle and clunk. very slow response time when accelerating after car is warmed up. the more it is driven in stop and go and/or city traffic, the worse the acceleration (and rattling when shifting) becomes. so much so that when trying to pull out into traffic on 09/04/12 i thought the car would be hit. i had 3 kids in the car with me! and i always allow plenty of time to pull out because of this issue. it has been a near constant issue with this car which was purchased in may 2011. car jerks when accelerating in stop and go traffic and will sometimes jump and rev into a higher speed. all the above issues had been addressed and fixed twice before the customer satisfaction recalls were sent out in may. issues are resolved for a limited amount of time and then start happening again. car still rolling back when brake is released at a stop on slight inclines. another customer satisfaction recall. minor issues: *can barely be heard when speaking on the sync system while driving *clock changes time randomly *rear defroster doesn't automatically turn off *fan speed changes after car is turned off to a random speed setting *radio will change to a random station *sometimes* after making a phone call. *tr
06/01/20121000
 When accelerating, whether from a dead stop or coasting, 1st, 2nd (& now starting to do it in 3rd) gears audibly rattle and clunk. very slow response time when accelerating after car is warmed up. the more it is driven in stop and go and/or city traffic, the worse the acceleration (and rattling when shifting) becomes. so much so that when trying to pull out into traffic on 09/04/12 i thought the car would be hit. i had 3 kids in the car with me! and i always allow plenty of time to pull out because of this issue. it has been a near constant issue with this car which was purchased in may 2011. car jerks when accelerating in stop and go traffic and will sometimes jump and rev into a higher speed. all the above issues had been addressed and fixed twice before the customer satisfaction recalls were sent out in may. issues are resolved for a limited amount of time and then start happening again. car still rolling back when brake is released at a stop on slight inclines. another customer satisfaction recall. minor issues: *can barely be heard when speaking on the sync system while driving *clock changes time randomly *rear defroster doesn't automatically turn off *fan speed changes after car is turned off to a random speed setting *radio will change to a random station *sometimes* after making a phone call
08/28/20121001
 On 8/27/2012 i drove off the car lot with 7 miles on my new car. i noticed a little bit of rough shifting as the day passed. on 8/28 the car started bucking and jerking during acceleration. there was little power on inclines. the problem progressively got worse through the day. i set up an appointment to drop off for service the next day. took in for service on 8/29 and was told that the throttle body needed to be replaced. the car had 187 miles on it. on 8/30 i was told the car was fixed and i picked up my car. within a few miles the problem was back, but worse this time. i had some slight noise coming from the engine when the car was bucking and jerking. it almost stalled on a busy highway in rush hour traffic several times while on my way back to the dealer. it was struggling. the car is back in service with 220 miles on it. now they want to keep it for at least 3-4 days. 8/31 i was asked to drive the car with the mechanic to see if problem would reoccur. with the exception of a kick while pulling out of the dealership, the car drove ok, although we only drove around a block together. sales manager says that if the mechanic can't find any further problem, then i have to take the car back into my possession since it's my car. he says that sometimes things happen and i have to deal with it and let the mechanics do their job. i've had the car in my possession under 30 hours since i purchased it on 8/27. the car also has an issue with rolling back on an incline. *tr
08/28/2012100
 On 8/27/2012 i drove off the car lot with 7 miles on my new car. i noticed a little bit of rough shifting as the day passed. on 8/28 the car started bucking and jerking during acceleration. there was little power on inclines. the problem progressively got worse through the day. i set up an appointment to drop off for service the next day. took in for service on 8/29 and was told that the throttle body needed to be replaced. the car had 187 miles on it. on 8/30 i was told the car was fixed and i picked up my car. within a few miles the problem was back, but worse this time. i had some slight noise coming from the engine when the car was bucking and jerking. it almost stalled on a busy highway in rush hour traffic several times while on my way back to the dealer. it was struggling. the car is back in service with 220 miles on it. now they want to keep it for at least 3-4 days. 8/31 i was asked to drive the car with the mechanic to see if problem would reoccur. with the exception of a kick while pulling out of the dealership, the car drove ok, although we only drove around a block together. sales manager says that if the mechanic can't find any further problem, then i have to take the car back into my possession since it's my car. he says that sometimes things happen and i have to deal with it and let the mechanics do their job. i've had the car in my possession under 30 hours since i purchased it on 8/27. the car also has an issue with rolling back on an incline.
08/27/2012132251
 Recall done --not fixed abc control system. still rolls back at incline. accident parking lot stopped shifted from drive to park (thought) open door stepped out car started rolling back jumped back in not to get run over to hit brake pedal. front door open hit parked truck (accident) destroyed my drivers door with major damage to door and some damaged to parked truck. had friend in the passenger sit and saw what happened. ## vin passed ## ford focus 2012 5d se vin# [xxx] ## information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
07/11/201270001
 The trunk lid is out of alignment the vehicle shudders at acceleration major suspension work required do to engineering and production engine shudders and clunks when shutting off rough idle and engine misses. problems are inconsistent . *tr
07/11/20127000
 The trunk lid is out of alignment the vehicle shudders at acceleration major suspension work required do to engineering and production engine shudders and clunks when shutting off rough idel and engine misses. problems are inconsistent
07/02/201210001
 When accelerating car jumps or hops violently. engine makes grinding/chattering noise when changing gears. experience roll back when on a slight incline. power shift 6 speed is not safe. have trouble crossing lanes of traffic for the jumping/launch judder problem. *tr
07/02/20121000
 When accelerating car jumps or hops violently. engine makes grinding/chattering noise when changing gears. experience roll back when on a slight incline. power shift 6 speed is not safe. have trouble crossing lanes of traffic for the jumping/launch judder problem.
04/25/2012100
 This is a ongoing problem with my focus. when accelerating from a stop the focus's automatic dsg transmission (in d) will quickly shift to a higher gear in an effort to minimize fuel consumption. during a stopped turn at a intersection this leads to a unsafe condition where commanded acceleration takes several seconds to happen. the problem happens like this: the car accelerates at a stop sign or parking lot. the car accelerates to 10-15 miles per hour. the driver lets off the gas during the turn part. the transmission shifts to second or a higher gear. the driver then commands a large acceleration - say due to oncoming traffic - and nothing will happen for several seconds. this is because the dsg transmission needs to shift sequentially into first and this takes several seconds. aslo it appears that the powertrain is disconnected while this shifting takes place. when the transmission finally selects first the acceleration can be sudden and unexpected. this has happened to me several times and i believe it is a dangerous condition. it can be avoided by manually selecting first - then shifting to d when the turn is complete.
05/21/20123549
 Tl-the contact owns a 2012 ford focus. the contact stated that she received notification of a manufacturer
05/21/20123549
 Tl-the contact owns a 2012 ford focus. the contact stated she received a recall notice from ford #12d37 to reprogram the computer in the vehicle. there was no nhtsa recall. the vehicle was taken to the dealer who reprograms the pcm, tcm and abs on may 21st, 2012 but the failure occurred again. the contact stated the transmission was rough and jerky and rolls back on an incline before you can depress the accelerator pedal. the vehicle will be taken back to the dealer within the next day. the manufacturer was not notified. the failure mileage was 3,549
ENGINE AND ENGINE COOLING
10/08/20121001
 Vehicle rattling noise when running, called ford and took to dealer and advised nothing wrong and noise is normal. rattling noise continued and today burning smell from vents. afraid to drive and took wife's car to work. *tr
06/01/20125171
 Was told this car had automatic transmission. after a few hundred miles on it, i noticed the transmission shifted sporadically and with no prediction. engine shuddered, car lost power and was not safe to drive. the key here is no prediction as to how the car will react when under acceleration. took to dealer and was told this isn't an automatic transmission - it's a computer- controlled manual that has to learn how you drive. dealer uploaded a computer update from ford. the next hundred miles of driving almost caused numerous accidents due to lack of acceleration and uneven performance. 6/4/2012 i tried to merge into traffic and car refused to speed up. i almost caused a major accident, but numerous drivers slammed on their brakes and/or swerved and averted multiple collisions. took the car to dealer 6/5/2012 and told them what happened. was told by head tech it just has to get used to how you drive. i told him there were three different people driving this focus. he said we can't, because that would just end up totally confusing the computer. as the car is too dangerous to drive, it is still at the dealer. miles on vehicle are under 800.
05/01/2012102/01/2012
 2012 ford focus. consumer writes in regards to engine, transmission, drive shaft and electrical system problems. *tgw
03/14/2012315
 I bought a 2012 ford focus sedan a couple weeks ago the next day i noticed slow jerky shuttering accerleration when at a complete stop then trying to acclerate. i did not think of anything was wrong until i researched it online finding similar complaints this is a problem and now the car is at the dealership and they currently have it. next there is a grinding noise while driving and turning sounds an example would be metal to metal on the brakes is the sound and last loose mirror when lifting the tab down to look at my daughter in the back seat the whole mirror goes down istead of slightly moving
02/17/2012150
 Just a few days after we bought this car, i was coming home at night and the car felt like it ran out of gas!! there was a full tank and no power. i pushed on the gas and nothing! then zoom it sped up... what the heck? how scary! i am pissed! i called ford and they said unless i could give them the code (what code) there is not much they could do to help. thank god i wasn't on the freeway or in traffic. i really liked the guy who sold us this car, i will be contacting him as well. then just a few days ago when i backed up i barely touched the gas and i zipped hard! this is a issue! what the heck! this needs to be investigated before someone gets hurt or killed!
03/14/2012315
 I bought a 2012 ford focus sedan a couple weeks ago the next day i noticed slow jerky shuttering accerleration when at a complete stop then trying to acclerate. i did not think of anything was wrong until i researched it online finding similar complaints this is a problem and now the car is at the dealership and they currently have it. next there is a grinding noise while driving and turning sounds an example would be metal to metal on the brakes is the sound and last loose mirror when lifting the tab down to look at my daughter in the back seat the whole mirror goes down istead of slightly moving
02/17/2012150
 Just a few days after we bought this car, i was coming home at night and the car felt like it ran out of gas!! there was a full tank and no power. i pushed on the gas and nothing! then zoom it sped up... what the heck? how scary! i am pissed! i called ford and they said unless i could give them the code (what code) there is not much they could do to help. thank god i wasn't on the freeway or in traffic. i really liked the guy who sold us this car, i will be contacting him as well. then just a few days ago when i backed up i barely touched the gas and i zipped hard! this is a issue! what the heck! this needs to be investigated before someone gets hurt or killed!
03/15/20122000
 Tl-the contact owns a 2012 ford focus. while traveling 22 mph, the contact noticed that the vehicle had suddenly began to accelerate on its own. in order to stop the acceleration, the vehicle had to be shut off. the vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated. the vehicle was not repaired. the failure and current mileages were 2,000. sm.
03/15/20122000
 Tl- the contact owns a 2012 ford focus. while traveling 22 mph the contact noticed that the vehicle had suddenly began to accelerate on its own, inorder to stop the acceleration the vehicle had to be shut off.the vehicle was taken to the dealership where the contact was informed that the failure could not be reproduced, the vehicle was not repaired. the current and failure mileages are 2000. bml
12/19/20114300
 Tl* the contact owns a 2012 ford focus. while traveling 30 mph, the contact noticed that the vehicle would hesitate to accelerate and then would suddenly surge forward within seconds. the vehicle was taken to the dealer where the contact was informed that the vehicle was performing normally. the vehicle was not repaired. the current mileage was 6,900 and the failure mileage was 4,300.
12/19/20114300
 Tl- the contact owns a 2012 ford focus. while traveling 30 mph, the contact noticed that the vehicle would hesitate to accelerate and then would suddenly surge forward within seconds. the vehicle was taken to the dealer where the contact was informed that the vehicle was performing normally. the vehicle was not repaired. the current mileage was 6,900 and the failure mileage was 4,300. kmj
03/01/2012300
 My ford focus sel 2012 has been experiencing shuddering feelings when accelerating from stop. it feels as if the transmission is about to stall and then it kicks back up and jolts my cars back and forth for several seconds before resuming normal speed after 10 mph. these several seconds are vital when you are dealing with fast traffic in california or anywhere else for that matter. this created a delay in the acceleration time, almost causing an accident with oncoming traffic. i have contact several ford officials about this and they keep saying that it is normal and that there is a break in period. why was i not made aware of this when i purchased the car? this is a serious safety hazard and ford is just excusing it until my warranty period is up. two of my friends bought the same car and is experiencing the same issue. this is not an isolated incident and i would like to see proper action from ford to address this issue professionally.
12/19/20114300
 Tl- the contact owns a 2012 ford focus. while traveling 30 mph, the contact noticed that the vehicle would hesitate to accelerate and then would suddenly surge forward within seconds. the vehicle was taken to the dealer where the contact was informed that the vehicle was performing normally. the vehicle was not repaired. the current mileage was 6,900 and the failure mileage was 4,300. kmj
03/01/2012300
 My ford focus sel 2012 has been experiencing shuddering feelings when accelerating from stop. it feels as if the transmission is about to stall and then it kicks back up and jolts my cars back and forth for several seconds before resuming normal speed after 10 mph. these several seconds are vital when you are dealing with fast traffic in california or anywhere else for that matter. this created a delay in the acceleration time, almost causing an accident with oncoming traffic. i have contact several ford officials about this and they keep saying that it is normal and that there is a break in period. why was i not made aware of this when i purchased the car? this is a serious safety hazard and ford is just excusing it until my warranty period is up. two of my friends bought the same car and is experiencing the same issue. this is not an isolated incident and i would like to see proper action from ford to address this issue professionally.
12/19/20114300
 Tl- the contact owns a 2012 ford focus. while traveling 30 mph the contact noticed that the vehicle would hesitate to accelerate, moments later the contact noticed that the vehicle would suddenly surge forward. the vehicle was taken to the dealership where the contact was informed that the vehicle was performing normally. the current mileage is 6900, the failure mileage was 4300. bml
03/01/2012300
 My ford focus sel 2012 has been experiencing shuddering feelings when accelerating from stop. it feels as if the transmission is about to stall and then it kicks back up and jolts my cars back and forth for several seconds before resuming normal speed after 10 mph. these several seconds are vital when you are dealing with fast traffic in california or anywhere else for that matter. this created a delay in the acceleration time, almost causing an accident with oncoming traffic. i have contact several ford officials about this and they keep saying that it is normal and that there is a break in period. why was i not made aware of this when i purchased the car? this is a serious safety hazard and ford is just excusing it until my warranty period is up. two of my friends bought the same car and is experiencing the same issue. this is not an isolated incident and i would like to see proper action from ford to address this issue professionally.
02/13/201241000
 Tl* the contact owned a 2012 ford focus. the contact stated that while driving 55 mph, smoke emitted from the engine and the engine caught on fire. the vehicle was then stopped and the fire was extinguished. the vehicle was destroyed and towed to an authorized dealer. the dealer was unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 41,000. the vin was unavailable.
02/13/201241000
 Tl-the contact owned a 2012 ford focus. the contact stated that while driving 55 mph, smoke emitted from the engine and the engine caught on fire. the vehicle was then stopped and the fire was extinguished. the vehicle was destroyed and towed to an authorized dealer. the dealer was unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 41,000. the vin was unavailable. kmj
02/13/201241000
 Tl-the contact owned a 2012 ford focus. the contact stated that while driving 55 mph, smoke emitted from the engine and the engine caught on fire. the vehicle was then stopped and the fire was extinguished. the vehicle was destroyed and towed to an authorized dealer. the dealer was unable to diagnose the failure. the manufacturer was made aware of the failure and the contact was awaiting a response. the failure mileage was 41,000. the vin was unavailable. sm.
12/30/201114500
 I was driving around 10mph and getting into a turning lane when the front passenger side of my car hit the median which was no higher then a curb. after hitting the median the engine mounts broke off and part of the engine fell off the car. the impact caused no seeable damage to the outside of the car neither did the air bags deploy. there is no reason why hitting a curb at 10mph would cause the engine to pop out.
11/24/20111300
 Tl* the contact owns a 2012 ford focus. while attempting to accelerate from a stop, the motor mount fractured causing the motor to detach from the vehicle. the dealer advised the contact that she would be responsible for the repairs since it was not a defect and the failure occurred from an impact. the manufacturer was made aware of the failure however, offered no assistance. no repairs were performed. the current and the failure mileages were 1,300.
11/24/20111300
 Tl-the contact owns a 2012 ford focus. while attempting to accelerate from a stop, the motor mount fractured causing the motor to detach from the vehicle. the dealer advised the contact that she would be responsible for the repairs since it was not a defect and the failure occurred from an impact. the manufacturer was made aware of the failure however, offered no assistance. no repairs were performed. the current and the failure mileages were 1,300. kmj
11/24/20111300
 Tl-the contact owns a 2012 ford focus. while attempting to accelerate from a stopped position, the contact stated the motor mount had fractured causing the motor to detach from the vehicle. the dealer advised the contact that she would be responsible for the repairs since it was not a defect and the failure occurred from an impact. the manufacturer was aware of the failure however, offered no assistance. no repairs were performed. the current and the failure mileages were 1300. bw
11/14/2011400
 Tl* the contact owns a 2012 ford focus. the contact stated that while driving 30 mph the check engine light illuminated and there was an increase in engine rpms as the vehicle stalled. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure and the current mileage was 400.
09/01/20112500
 After a week of purchasing our brand new focus started noticing the automatic tranny surges and slips. like its bucking feeling. sometimes it surges almost hard enough to put you on the dash. kinda scary in traffic. car has only 4500 miles on it and now has electrical problems in dash and upon going down the road you will vibrations like a bent axel or worn bearing. its a new car!!!!!!!
08/09/2011600
 Tl* the contact owns a 2012 ford focus. the contact stated the vehicle would stall without warning. in addition, the contact experienced sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the computer. the vehicle was not repaired. the failure and current mileage was 600.
08/09/2011600
 Tl- the contact owns a 2012 ford focus. the contact stated the vehicle would stall without warning. in addition, the contact experienced sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the computer. the vehicle was not repaired. the failure and current mileage was 600. kmj
08/09/2011
 Tl- the contact owns a 2012 ford focus. the contact stated the vehicle will stall without warning and the vehicle also has times of sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the vehicles computer. the dealer could not pinpoint the problem. the failure current mileage was 600.rl