Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 12/10/2012 | 27800 | 1 | |
| I ordered the car from ford in 2011 as soon as they allowed orders. i have approximately 27,800miles on the car. i have yet to get the fuel economy that ford stated. i do both city and highway everyday and my combined fuel has not gone over 27 miles per gallon since i have owned it. i have even had it run out of gas on 3 separate occasions when the car was registering 30 and 34 miles to empty. *tr | |||
| 12/10/2012 | 27800 | ||
| I ordered the car from ford in 2011 as soon as they allowed orders. i have approximately 27,800miles on the car. i have yet to get the fuel economy that ford stated. i do both city and highway everyday and my combined fuel has not gone over 27 miles per gallon since i have owned it. i have even had it run out of gas on 3 separate occasions when the car was registering 30 and 34 miles to empty. | |||
| 10/30/2012 | 33000 | ||
| On my way to the dealer to deliver the car for shuddering from stop to first gear, the car failed to engage in gear when i depressed the accelerator. i pressed the accelerator harder and the vehicle lurched into gear, and commenced up the hill from my house - the car then appeared to go into neutral on its own, thus no propulsion, then on its own slipped back into gear. as i made my way onto the main road, i proceeded cautiously unsure if the car would stall out or if i would even make it to the dealership. i did make it, but along the way the car slipped in and out of gear indiscriminately several times, leaving me without power for several seconds at a time. what if this were to happen on the highway at 65 mph? i drove in the breakdown lane with my flashers on to avoid being hit from behind. my dealership arundel ford has had the car in the shop since that day, and has agreed to replace the clutches, but tells me the parts are not going to be available until december 11 at the earliest. this is completely unsatisfactory. i have very little faith that the car will ever be safe to drive. | |||
| 10/11/2012 | 28500 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated that she noticed gasoline leaking from under the vehicle. the vehicle had not been diagnosed. the contact stated that in the previous year, the fuel line became detached three times and was repaired. the manufacturer was notified but offered no assistance. the vehicle had not been repaired. the failure and current mileages was 28,500. kmj | |||
| 09/19/2012 | 3600 | 1 | |
| The problem started about 2 months after the purchase of my car. with the low fuel light on i filled my gas tank until the handle/nozzle of the gas pump clicked off indicating the tank was full. when i removed the nozzle from the fill tube you can hear a rush of gas come up and then a splash as the gas hits the ground. it ejects the gas underneath the car alongside the right rear tire leaving an 8 wet spot. my concern is you have hot brakes and a hot muffler right there next to where the fuel is dumping on the ground. in my honest opinion this is a major fire hazard. i now will not fill up my tank with anyone in the car. i have brought it to the dealers attention on several occasions and they say they have found nothing wrong. it has happened to me three times. two times before the dealer investigated it and found nothing wrong and one time after. i spoke with the dealers finance manager who owns/leases a ford fusion and he stated it had happened to him on his car as well. ford has a new fuel filler system that does not use a cap anymore. it would appear that this system may be faulty by design. *tr | |||
| 09/19/2012 | 3600 | ||
| The problem started about 2 months after the purchase of my car. with the low fuel light on i filled my gas tank until the handle/nozzle of the gas pump clicked off indicating the tank was full. when i removed the nozzle from the fill tube you can hear a rush of gas come up and then a splash as the gas hits the ground. it ejects the gas underneath the car alongside the right rear tire leaving an 8 wet spot. my concern is you have hot brakes and a hot muffler right there next to where the fuel is dumping on the ground. in my honest opinion this is a major fire hazard. i now will not fill up my tank with anyone in the car. i have brought it to the dealers attention on several occasions and they say they have found nothing wrong. it has happened to me three times. two times before the dealer investigated it and found nothing wrong and one time after. i spoke with the dealers finance manager who owns/leases a ford fusion and he stated it had happened to him on his car as well. ford has a new fuel filler system that does not use a cap anymore. it would appear that this system may be faulty by design. | |||
| 08/28/2012 | 100 | 1 | |
| On 8/27/2012 i drove off the car lot with 7 miles on my new car. i noticed a little bit of rough shifting as the day passed. on 8/28 the car started bucking and jerking during acceleration. there was little power on inclines. the problem progressively got worse through the day. i set up an appointment to drop off for service the next day. took in for service on 8/29 and was told that the throttle body needed to be replaced. the car had 187 miles on it. on 8/30 i was told the car was fixed and i picked up my car. within a few miles the problem was back, but worse this time. i had some slight noise coming from the engine when the car was bucking and jerking. it almost stalled on a busy highway in rush hour traffic several times while on my way back to the dealer. it was struggling. the car is back in service with 220 miles on it. now they want to keep it for at least 3-4 days. 8/31 i was asked to drive the car with the mechanic to see if problem would reoccur. with the exception of a kick while pulling out of the dealership, the car drove ok, although we only drove around a block together. sales manager says that if the mechanic can't find any further problem, then i have to take the car back into my possession since it's my car. he says that sometimes things happen and i have to deal with it and let the mechanics do their job. i've had the car in my possession under 30 hours since i purchased it on 8/27. the car also has an issue with rolling back on an incline. *tr | |||
| 08/28/2012 | 100 | ||
| On 8/27/2012 i drove off the car lot with 7 miles on my new car. i noticed a little bit of rough shifting as the day passed. on 8/28 the car started bucking and jerking during acceleration. there was little power on inclines. the problem progressively got worse through the day. i set up an appointment to drop off for service the next day. took in for service on 8/29 and was told that the throttle body needed to be replaced. the car had 187 miles on it. on 8/30 i was told the car was fixed and i picked up my car. within a few miles the problem was back, but worse this time. i had some slight noise coming from the engine when the car was bucking and jerking. it almost stalled on a busy highway in rush hour traffic several times while on my way back to the dealer. it was struggling. the car is back in service with 220 miles on it. now they want to keep it for at least 3-4 days. 8/31 i was asked to drive the car with the mechanic to see if problem would reoccur. with the exception of a kick while pulling out of the dealership, the car drove ok, although we only drove around a block together. sales manager says that if the mechanic can't find any further problem, then i have to take the car back into my possession since it's my car. he says that sometimes things happen and i have to deal with it and let the mechanics do their job. i've had the car in my possession under 30 hours since i purchased it on 8/27. the car also has an issue with rolling back on an incline. | |||
| 06/24/2012 | 5000 | 1 | |
| Two incidents. while driving at a speed of about 25 miles per hour, the vehicle lost power and stalled on an arterial street. traffic was light, and there was no danger to me or other motorists. the vehicle would not restart. had the car towed to the dealer, and was told it was out of gas. the gauge had been reading 1/4 full at the time of the incident. the gauge continued to give false readings (moved from lower to higher amounts during the course of exhausting the fuel supply) over the next few weeks. eventually the dealer diagnosed the fuel tank was warped, and replaced the tank. one week later, while driving the vehicle at night on an interstate highway approaching a major freeway system interchange, at a speed of approximately 60 miles per hour, the vehicle lost power and shut off, causing me to have immediately attempt to move across four lanes of moderately heavy traffic. this happened on a slight uphill incline, so the car lost forward speed very quickly. during the emergency maneuver, i was forced in front of another motorist, nearly causing an accident. the car was exhausted of fuel, but within ten minutes prior had shown a reading of 1/4 tank remaining. immediately prior to the incident, the gauge needle was actually indicating 1/2 tank. *tr | |||
| 06/24/2012 | 5000 | ||
| Two incidents. while driving at a speed of about 25 miles per hour, the vehicle lost power and stalled on an arterial street. traffic was light, and there was no danger to me or other motorists. the vehicle would not restart. had the car towed to the dealer, and was told it was out of gas. the gauge had been reading 1/4 full at the time of the incident. the gauge continued to give false readings (moved from lower to higher amounts during the course of exhausting the fuel supply) over the next few weeks. eventually the dealer diagnosed the fuel tank was warped, and replaced the tank. one week later, while driving the vehicle at night on an interstate highway approaching a major freeway system interchange, at a speed of approximately 60 miles per hour, the vehicle lost power and shut off, causing me to have immediately attempt to move across four lanes of moderately heavy traffic. this happened on a slight uphill incline, so the car lost forward speed very quickly. during the emergency maneuver, i was forced in front of another motorist, nearly causing an accident. the car was exhausted of fuel, but within ten minutes prior had shown a reading of 1/4 tank remaining. immediately prior to the incident, the gauge needle was actually indicating 1/2 tank. | |||
| 04/14/2012 | 68 | ||
| Automatic transmission does not shift smoothly. intermittent vibrates, bucks, hesitates, slips & jerks. can't rely on take-off acceleration whether it will engage properly, pulling into traffic is very dangerous. stop and go traffic is very dangerous. it's like someone driving a stick shift and not having the clutch & gas in sync, only it's an automatic so you can't do anything about it. i have had the car in to the service department on 3 occasions. the first time the tech laughed at me and told me it was just the new 6-speed transmission. 2nd time, they replaced some parts in the transmission. 3rd time, they had the car 4 days & said there was nothing out of the ordinary happening. there is definitely something wrong with this transmission, and ford needs to do something to fix them before an accident happens. | |||
| 05/28/2012 | 145 | ||
| I just bought a brand new 2012 ford focus and i noticed shudder or vibration when starting to drive. i looked at the internet and found a this a common complaint among ford focus owners. please help us in compeling ford to do something about this. | |||