Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 12-2-17 | 12/12/2011 | 10044119 | Ford: some vehicles may exhibit a steering wander at highway speeds over 72 km/h (45 mph). customers may indicate they have to frequently adjust the steering wheel slightly to maintain the direction of travel. *js | 05/14/2012 | |
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||||
| TSB-11-5-1 | 05/04/2011 | 10039118 | Ready | 07/08/2011 | |
| TSB-11-5-1 | 05/04/2011 | 10039118 | Ford: there may be steering assist warning lights as well as well as a stored trouble code. 2012 focus. *rm | 07/08/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 04/01/2012 | 20000 | 1 | |
| At highway speeds the steering appears to lock when making a lane change or when following a curve in the road. additional effort will free the steering but this causes the vehicle to dart in the direction of the turn. it takes several steering adjustments to bring the vehicle under control. the steering gear has been replaced but the problem persists. *tr | |||
| 10/15/2012 | 11300 | 1 | |
| The vehicle has had strange steering issues as follows. 60mph light rain, road barely wet - vehicle starts moving around like in a 100mph cross wind, except there is no wind. traction control comes on, vehicle nearly looses control. this was on straight road. next 5 mph dry, in parking lot, steering loss, warning of power assist steering failure. stop car. turned off and back on, all ok.next 30mph, 1 minute after start up, driving on road, steering loss, warning of power assist steering failure. i was getting ready to make a turn. this could have caused an accident.nex 60 mph dry road, no wind, vehicle starts moving all around like its again in a 100mph crosswind. this has happened numerous times.next search of google shows this is a known issue and has been reported by several. this is a serious safety hazard that rivals stuck accelerators *tr | |||
| 04/01/2012 | 20000 | ||
| At highway speeds the steering appears to lock when making a lane change or when following a curve in the road. additional effort will free the steering but this causes the vehicle to dart in the direction of the turn. it takes several steering adjustments to bring the vehicle under control. the steering gear has been replaced but the problem persists. | |||
| 10/15/2012 | 11300 | ||
| The vehicle has had strange steering issues as follows. 60mph light rain, road barely wet - vehicle starts moving around like in a 100mph cross wind, except there is no wind. traction control comes on, vehicle nearly looses control. this was on straight road. next 5 mph dry, in parking lot, steering loss, warning of power assist steering failure. stop car. turned off and back on, all ok.next 30mph, 1 minute after start up, driving on road, steering loss, warning of power assist steering failure. i was getting ready to make a turn. this could have caused an accident.nex 60 mph dry road, no wind, vehicle starts moving all around like its again in a 100mph crosswind. this has happened numerous times.next search of google shows this is a known issue and has been reported by several. this is a serious safety hazard that rivals stuck accellerators.next | |||
| 04/01/2012 | 20000 | ||
| At highway speeds the steering appears to lock when making a lane change or when following a curve in the road. additional effort will free the steering but this causes the vehicle to dart in the direction of the turn. it takes several steering adjustments to bring the vehicle under control. the steering gear has been replaced but the problem persists. | |||
| 10/15/2012 | 11300 | ||
| The vehicle has had strange steering issues as follows. 60mph light rain, road barely wet - vehicle starts moving around like in a 100mph cross wind, except there is no wind. traction control comes on, vehicle nearly looses control. this was on straight road. next 5 mph dry, in parking lot, steering loss, warning of power assist steering failure. stop car. turned off and back on, all ok.next 30mph, 1 minute after start up, driving on road, steering loss, warning of power assist steering failure. i was getting ready to make a turn. this could have caused an accident.nex 60 mph dry road, no wind, vehicle starts moving all around like its again in a 100mph crosswind. this has happened numerous times.next search of google shows this is a known issue and has been reported by several. this is a serious safety hazard that rivals stuck accellerators.next | |||
| 10/15/2012 | 8845 | 2 | |
| This is the second incident where the steering wheel locked up and the error message power steering assist fault appeared on the instrument panel. during this incident, i was driving the car through a parking lot at approx 10mph when the steering malfunction occurred. the first incident was approx 2 weeks prior to this but i had just started the vehicle in my driveway when the same symptoms occurred. in both cases, the steering wheel became extremely difficult to turn and the warning message appeared on the instrument panel. in both cases, the vehicle had to be shut off then restarted to get the steering working again. i took the car to a ford dealer for service and opened a case with ford motor company on this malfunction, but after being at the dealership over a week, they say they cannot find any issue. *tr | |||
| 10/15/2012 | 8845 | ||
| This is the second incident where the steering wheel locked up and the error message power steering assist fault appeared on the instrument panel. during this incident, i was driving the car through a parking lot at approx 10mph when the steering malfunction occurred. the first incident was approx 2 weeks prior to this but i had just started the vehicle in my driveway when the same symptoms occurred. in both cases, the steering wheel became extremely difficult to turn and the warning message appeared on the instrument panel. in both cases, the vehicle had to be shut off then restarted to get the steering working again. i took the car to a ford dealer for service and opened a case with ford motor company on this malfunction, but after being at the dealership over a week, they say they cannot find any issue. | |||
| 09/24/2012 | 1000 | 1 | |
| After getting my car back from dealership where they reprogrammed the transmission the car would wonder from left to right at freeway speeds and the steering felt unstable. *tr | |||
| 06/15/2012 | 300 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated that while parked he noticed the steering wheel became difficult to maneuver. the contact stated the power steering failed. the steering default warning light illuminated on the instrument panel. the failure occurred intermittently. the vehicle was taken to the dealer who was unable to diagnose the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 300. pmb | |||
| 09/24/2012 | 1000 | ||
| After getting my car back from dealership where they reprogrammed the transmission the car would wonder from left to right at freeway speeds and the steering felt unstable. | |||
| 06/15/2012 | 300 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated that while parked he noticed the steering wheel became difficult to maneuver. the contact stated the power steering failed. the steering default warning light illuminated on the instrument panel. the failure occurred intermittently. the vehicle was taken to the dealer who was unable to diagnose the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 300. pmb | |||
| 09/24/2012 | 1000 | ||
| After getting my car back from dealership where they reprogrammed the transmission the car would wonder from left to right at freeway speeds and the steering felt unstable. | |||
| 06/15/2012 | 300 | ||
| Tl- the contact owns a 2012 ford focus. while parked the contact noticed the steering wheel became difficult to maneuver. the contact stated the power steering failed. the steering default warning light illuminated on the instrument panel. the failure occurred intermittently. the vehicle was taken to the dealer for diagnostic testing. the technician was unable to diagnose the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 300. da | |||
| 07/14/2012 | 31000 | 1 | |
| In june 2012, my daughter was driving and her front passenger tire exploded. this was the 3rd set of new tires we had placed on this vehicle (by 30,000 miles - averaging 10,000 miles per set of tires). then in july 2012, she was driving home and started to skid. she was not able to recover from the skid and hit a tree head-on. the front of her car was destroyed. the tree centered her car and the front end looked like a volkswagen bug. the air bags did not deploy. we had this vehicle into the dealership 3 times for problems with the front end. each time they said they could not find anything wrong with it. however, the driver and passengers could feel the car sway when riding it in. the vehicle was totaled by the insurance company ($17,000 check sent to ford) and we still owe $1700 that we have agreed to pay to ford to keep from ruining our credit. thank god she was wearing a seat belt that actually worked - otherwise we would have had to plan our daughters funeral. we purchased this car because it was advertised as being a very safe car with the interior wrapped in air bags. wrapping the interior with air bags does not help if they do not work. i have been buying ford automobiles for 30 years but, right now i am wondering how safe my ford f-150 is. we are now considering hiring an attorney. *tr | |||
| 07/14/2012 | 31000 | ||
| In june 2012, my daughter was driving and her front passenger tire exploded. this was the 3rd set of new tires we had placed on this vehicle (by 30,000 miles - averaging 10,000 miles per set of tires). then in july 2012, she was driving home and started to skid. she was not able to recover from the skid and hit a tree head-on. the front of her car was destroyed. the tree centered her car and the front end looked like a volkswagon bug. the air bags did not deploy. we had this vehicle into the dealership 3 times for problems with the front end. each time they said they could not find anything wrong with it. however, the driver and passengers could feel the car sway when riding it in. the vehicle was totaled by the insurance company ($17,000 check sent to ford) and we still owe $1700 that we have agreed to pay to ford to keep from ruining our credit. thank god she was wearing a seat belt that actually worked - otherwise we would have had to plan our daughters funeral. we purchased this car because it was advertised as being a very safe car with the enterior wrapped in air bags. wrapping the interior with air bags does not heip if they do not work. i have been buying ford automobiles for 30 years but, right now i am wondering how safe my ford f-150 is. we are now considering hiring an attorney. | |||
| 06/11/2012 | 1 | ||
| The rolling back problem came first. when you are stopped on any incline, between taking your foot off of the brake and placing it on the accelerator, the car rolls back quite quickly, and i have almost hit the car behind me. the steering problems came a little later. the steering requires both hands at all times, and even then it is quite shaky. i feel car sick when i am the passenger because there is so much side to side movement. during turns, the engine feels like it is cutting out, it loses so much power, and i have to push the accelerator extremely hard just to get enough power to finish the turn. the scariest of all of the problems happens at higher speeds. it has happened to me three times. when i am driving on the freeway (60-70mph) and i begin to slow down, the steering gets out of control and goes back and forth so rapidly, i hold on for dear life trying to keep it in the lane, and the braking is not as efficient as it should be when this happens, and i have nearly escaped hitting the car in front of me. when i have been in this situation, i have started to brake right when i see the brake lights ahead, and i have had ample space to stop gradually and safely if i were driving a normal car, but in this car, it is out of control and the brakes won't work well when this is happening. this has happened on dry roads. this car terrifies me and the rain and ice haven't even hit yet. after i experienced these problems, i looked on the internet and was surprised to see how many others are having them too. the shop had my car for 13 days and they called me and said that it is perfect and they didn't fix anything and to come pick it up. i bought this car in june, it is now september, it had 500 miles when i took it to the shop. i left it there for now, i am terrified of this car and unfortunately i own it. *tr | |||
| 08/06/2012 | 9258 | 4 | |
| New 2012 focus jan. 18-2012. after 9258 miles steering locked while entering busy intersection. great difficultly steering car off road. incident happened twice that day (8-6) and again 8-7, fourth time 8-18. warning light steering assist fault.. dealer unable to duplicate problem. therefore nothing corrected. dealer offered no recourse. i felt car unsafe to drive. after frustrating conversions with dealer rep, a friend drove the car to nearby chevrolet dealership where i purchased a 2012 sonic. this decision to purchase another car was very costly. my safety on the highway necessitated the decision. very disappointed with ford customer service. at times i felt rep's remarks were demeaning. *tr | |||
| 06/11/2012 | |||
| The rolling back problem came first. when you are stopped on any incline, between taking your foot off of the brake and placing it on the accelerator, the car rolls back quite quickly, and i have almost hit the car behind me. the steering problems came a little later. the steering requires both hands at all times, and even then it is quite shaky. i feel car sick when i am the passenger because there is so much side to side movement. during turns, the engine feels like it is cutting out, it loses so much power, and i have to push the accelerator extremely hard just to get enough power to finish the turn. the scariest of all of the problems happens at higher speeds. it has happened to me three times. when i am driving on the freeway (60-70mph) and i begin to slow down, the steering gets out of control and goes back and forth so rapidly, i hold on for dear life trying to keep it in the lane, and the braking is not as efficient as it should be when this happens, and i have nearly escaped hitting the car in front of me. when i have been in this situation, i have started to brake right when i see the brake lights ahead, and i have had ample space to stop gradually and safely if i were driving a normal car, but in this car, it is out of control and the brakes won't work well when this is happening. this has happened on dry roads. this car terrifies me and the rain and ice haven't even hit yet. after i experienced these problems, i looked on the internet and was surprised to see how many others are having them too. the shop had my car for 13 days and they called me and said that it is perfect and they didn't fix anything and to come pick it up. i bought this car in june, it is now september, it had 500 miles when i took it to the shop. i left it there for now, i am terrified of this car and unfortunately i own it. | |||
| 08/06/2012 | 9258 | 4 | |
| New 2012 focus jan. 18-2012. after 9258 miles steering locked while entering busy intersection. great difficultly steering car off road. incident happened twice that day (8-6) and again 8-7, fourth time 8-18. warning light steering assist fault.. dealer unable to duplicate problem. therefore nothing corrected. dealer offered no recourse. i felt car unsafe to drive. after frustrating conversions with dealer rep, a friend drove the car to nearby chevrolet dealership where i purchased a 2012 sonic. this decision to purchase another car was very costly. my safety on the highway necessitated the decision. very disappointed with ford customer service. at times i felt rep's remarks were demeaning. *tr | |||
| 08/06/2012 | 9258 | ||
| New 2012 focus jan. 18-2012. after 9258 miles steering locked while entering busy intersection. great difficulity steering car off road. incident happened twice that day (8-6) and again 8-7, fourth time 8-18. warning light steering assist fault.. dealer unable to duplicate problem. therefore nothing corrected. dealer offered no recourse. i felt car unsafe to drive. after frustrating conversions with dealer rep, a friend drove the car to nearby chevrolet dealership where i purchased a 2012 sonic. this decision to purchase another car was very costly. my safety on the highway necessitated the decision. very disappointed with ford customer service. at times i felt rep's remarks were demeaning. | |||
| 07/27/2012 | 286 | 3 | |
| I had an earlier complaint on my first focus purchased in march 2012...incident date june 27 2012...i lost power steering on 3 occasions...service was not able to fix it so they exchanged my car for an identical one on july 25, 2012...the second day i drove the new focus, something strange happened with the steering while on the expressway...i was going about 60 mph on a straight road and the car started to wander to the right and it also did it to the left...the steering is very tight and was difficult to get the car going straight...i've been to the dealership and they say that is just how it drives..if this true, i'll never be able to drive the expressway...this wandering was difficult to control and tiring to fight the wheel....2 new cars in 4 months time both with steering problems makes me think there are some kinks with the new electric steering on fords....this will be my first and last experience with fords. *js | |||
| 07/26/2012 | 220 | 1 | |
| Got the car on wednesday july 25th after a week long wait for key....long story.....the first incident happened 2 hours after picking up the car. sitting in a drive thru. power steering assist fault, maintenance required. turned car off and on problem went away. next day sitting in traffic, the problem returned called for service and taking the car in for service. wish i would have looked this up prior to purchase! *tr | |||
| 07/27/2012 | 286 | 3 | |
| I had an earlier complaint on my first focus purchased in march 2012...incident date june 27 2012...i lost power steering on 3 occasions...service was not able to fix it so they exchanged my car for an identical one on july 25, 2012...the second day i drove the new focus, something strange happened with the steering while on the expressway...i was going about 60 mph on a straight road and the car started to wander to the right and it also did it to the left...the steering is very tight and was difficult to get the car going straight...i've been to the dealership and they say that is just how it drives..if this true, i'll never be able to drive the expressway...this wandering was difficult to control and tiring to fight the wheel....2 new cars in 4 months time both with steering problems makes me think there are some kinks with the new electric steering on fords....this will be my first and last experience with fords. *js | |||
| 07/26/2012 | 220 | 1 | |
| Got the car on wednesday july 25th after a week long wait for key....long story.....the first incident happened 2 hours after picking up the car. sitting in a drive thru. power steering assist fault, maintenance required. turned car off and on problem went away. next day sitting in traffic, the problem returned called for service and taking the car in for service. wish i would have looked this up prior to purchase! *tr | |||
| 07/27/2012 | 286 | ||
| I had an earlier complaint on my first focus purchased in march 2012...incident date june 27 2012...i lost power steering on 3 occasions...service was not able to fix it so they exchanged my car for an identical one on july 25, 2012...the second day i drove the new focus, something strange happened with the steering while on the expressway...i was going about 60 mph on a straight road and the car started to wander to the right and it also did it to the left...the steering is very tight and was difficult to get the car going straight...i've been to the dealership and they say that is just how it drives..if this true, i'll never be able to drive the expressway...this wandering was difficult to control and tiring to fight the wheel....2 new cars in 4 months time both with steering problems makes me think there are some kinks with the new electric steering on fords....this will be my first and last experience with fords. | |||
| 07/26/2012 | 220 | 1 | |
| Got the car on wednesday july 25th after a week long wait for key....long story.....the first incident happened 2 hours after picking up the car. sitting in a drive thru. power steering assist fault, maintenance required. turned car off and on problem went away. next day sitting in traffic, the problem returned called for service and taking the car in for service. wish i would have looked this up prior to purchase! *tr | |||
| 07/27/2012 | 286 | ||
| I had an earlier complaint on my first focus purchased in march 2012...incident date june 27 2012...i lost power steering on 3 occasions...service was not able to fix it so they exchanged my car for an identical one on july 25, 2012...the second day i drove the new focus, something strange happened with the steering while on the expressway...i was going about 60 mph on a straight road and the car started to wander to the right and it also did it to the left...the steering is very tight and was difficult to get the car going straight...i've been to the dealership and they say that is just how it drives..if this true, i'll never be able to drive the expressway...this wandering was difficult to control and tiring to fight the wheel....2 new cars in 4 months time both with steering problems makes me think there are some kinks with the new electric steering on fords....this will be my first and last experience with fords. | |||
| 07/26/2012 | 220 | ||
| Got the car on wednesday july 25th after a week long wait for key....long story.....the frist incident hapened 2 hours after picking up the car. sitting in a drive thru. power steering assist fault, maintenance required. truned car off and on problem went away. next day sitting in traffic, the problem returned called for service and taking the car in for service. wish i would have looked this up prior to purchase! | |||
| 06/29/2012 | 1300 | 1 | |
| While slowing to a stop, driving in a straight line, the power steering suddenly failed. the car was extremely difficult to steer. the dashboard displayed power steering assist fault: service required. the car had been running for approximately 2 minutes. after turning the car off and starting it again, the power steering returned. i took the car to the ford dealership, and they did not find any problems with the power steering system. two weeks later on july 14, at 1717 miles, as i was accelerating from a stop, driving in a straight line at approximately 10 miles per hour, the power steering failed again and the same error message was displayed. the car was extremely difficult to steer. after turning the car off and starting it again, the power steering returned. again, the car had been running for approximately 2 minutes. *tr | |||
| 06/29/2012 | 1300 | ||
| While slowing to a stop, driving in a straight line, the power steering suddenly failed. the car was extremely difficult to steer. the dashboard displayed power steering assist fault: service required. the car had been running for approximately 2 minutes. after turning the car off and starting it again, the power steering returned. i took the car to the ford dealership, and they did not find any problems with the power steering system. two weeks later on july 14, at 1717 miles, as i was accelerating from a stop, driving in a straight line at approximately 10 miles per hour, the power steering failed again and the same error message was displayed. the car was extremely difficult to steer. after turning the car off and starting it again, the power steering returned. again, the car had been running for approximately 2 minutes. | |||
| 03/29/2012 | 250 | 1 | |
| Since day one of the purchase of my (march ) 2012 ford focus the steering feels like it is constantly wandering, after an hour drive time, your arm is give out from the stress. my car also seems to have a flutter in the transmission or engine during take off. the car will also roll back while stopped on an incline. the dealer checked steering the 4th day after purchase and assured me the steering was fine, that it was new & tight. i did recieve a recall on the transmission to upgrade or modify some type of chip. i cannot tell any improvment since the upgrade. my wife & son hate to drive my car because they are afraid of the steering and rolling back....by the way it is an automatic transmission---i have never experienced this on any vehicle that i have owned in the past. *tr | |||
| 06/29/2012 | 1300 | ||
| While slowing to a stop, driving in a straight line, the power steering suddenly failed. the car was extremely difficult to steer. the dashboard displayed power steering assist fault: service required. the car had been running for approximately 2 minutes. after turning the car off and starting it again, the power steering returned. i took the car to the ford dealership, and they did not find any problems with the power steering system. two weeks later on july 14, at 1717 miles, as i was accelerating from a stop, driving in a straight line at approximately 10 miles per hour, the power steering failed again and the same error message was displayed. the car was extremely difficult to steer. after turning the car off and starting it again, the power steering returned. again, the car had been running for approximately 2 minutes. | |||
| 03/29/2012 | 250 | 1 | |
| Since day one of the purchase of my (march ) 2012 ford focus the steering feels like it is constantly wandering, after an hour drive time, your arm is give out from the stress. my car also seems to have a flutter in the transmission or engine during take off. the car will also roll back while stopped on an incline. the dealer checked steering the 4th day after purchase and assured me the steering was fine, that it was new & tight. i did recieve a recall on the transmission to upgrade or modify some type of chip. i cannot tell any improvment since the upgrade. my wife & son hate to drive my car because they are afraid of the steering and rolling back....by the way it is an automatic transmission---i have never experienced this on any vehicle that i have owned in the past. *tr | |||
| 03/29/2012 | 250 | ||
| Since day one of the purchase of my (march ) 2012 ford focus the steering feels like it is constantly wandering, after an hour drive time, your arm is give out from the stress. my car also seems to have a flutter in the transmission or engine during take off. the car will also roll back while stopped on an incline. the dealer checked steering the 4th day after purchase and assured me the steering was fine, that it was new & tight. i did recieve a recall on the transmission to upgrade or modify some type of chip. i cannot tell any improvment since the upgrade. my wife & son hate to drive my car because they are afraid of the steering and rolling back....by the way it is an automatic transmission---i have never experienced this on any vehicle that i have owned in the past. | |||
| 06/17/2012 | 1840 | ||
| As i was turning out of a store into traffic, the power steering went out....power assist fault came up on computer screen....steering became very difficult turn....once i got off the road i turned the car off and then on again and the steering returned....i took the car to a dealership and they said they fixed it per ssm 21987 code. one week later it happened again, twice within 6 miles....first time i was backing up and the second time i was driving around 40 miles per hour....it appears this can happen at anytime and in any gear....i called dealership and immediately had it towed to their shop...present mileage 2076 miles....i'll see what they have to say this time....i fear this could be a very dangerous situation if it continues. | |||
| 06/19/2012 | 12126 | ||
| The vehicle was parked. i started it up and backed out of the parking space. i shifted into drive and began moving forward. after going approximately 20 feet the i sign illuminated on the instrument panel and the message steering malfunction, needs service came on, along with the alarm jingle. i tried to steer the car out of the middle of the drive lane and managed to get it over to the side, but the steering was practically frozen. i turned off the ignition and looked for any obvious signs of trouble, but could find none. after reading through the owner's manual and checking the engine compartment, i restarted the car (about 20 minutes after i shut it off) and no warning sign came on. i test drove it in the parking lot for a minute to see if the steering would function properly and then drove home and experienced no further problems. i took it to the ford autoway dealership for inspection and they diagnosed the problem as stemming from an abs corrupted program. they told me the epas gets it power through the abs. they rebooted the abs program and i've had no further problems. | |||
| 06/17/2012 | 1840 | ||
| As i was turning out of a store into traffic, the power steering went out....power assist fault came up on computer screen....steering became very difficult turn....once i got off the road i turned the car off and then on again and the steering returned....i took the car to a dealership and they said they fixed it per ssm 21987 code. one week later it happened again, twice within 6 miles....first time i was backing up and the second time i was driving around 40 miles per hour....it appears this can happen at anytime and in any gear....i called dealership and immediately had it towed to their shop...present mileage 2076 miles....i'll see what they have to say this time....i fear this could be a very dangerous situation if it continues. | |||
| 06/19/2012 | 12126 | ||
| The vehicle was parked. i started it up and backed out of the parking space. i shifted into drive and began moving forward. after going approximately 20 feet the i sign illuminated on the instrument panel and the message steering malfunction, needs service came on, along with the alarm jingle. i tried to steer the car out of the middle of the drive lane and managed to get it over to the side, but the steering was practically frozen. i turned off the ignition and looked for any obvious signs of trouble, but could find none. after reading through the owner's manual and checking the engine compartment, i restarted the car (about 20 minutes after i shut it off) and no warning sign came on. i test drove it in the parking lot for a minute to see if the steering would function properly and then drove home and experienced no further problems. i took it to the ford autoway dealership for inspection and they diagnosed the problem as stemming from an abs corrupted program. they told me the epas gets it power through the abs. they rebooted the abs program and i've had no further problems. | |||
| 05/25/2012 | 30 | ||
| Whenever i drive the car around 60 miles speed, the steering wheel becomes stiff and starts to wander. it becomes really hard to balance the wheels. i noticed this on my brand new ford focus se for the first time on may 25th 2012, when i was driving on a tollway at 60 to 70 miles speed per hour. i bought this car on may 24th 2012. this car is not good for driving on highways especially for driving around the speed 60 miles per hour. now i am really scared to drive my car on highways. so far, there were no accidents. going forward if something happens, i would blame ford and sue the company. ford must fix this issue or recall this model. | |||
| 03/02/2012 | 1007 | ||
| Power steering failed while driving new ford focus se, making it difficult to steer the car. failure of steering was accompanied by steering assist fault - service required message in dash and warning chime. on restart of car, steering returns to normal operation and fault message no longer displays. this has occurred once after purchase of car. i see there are many complaints about this but no solutions. will there be a recall issued before this happens to someone at speed and causes a wreck resulting in injury or death? | |||
| 12/30/2011 | 3000 | ||
| While driving steering fault service immediately and an exclamation mark appeared on the dashborad. at the same time the car would barely steer and i had a very hard time getting it off the road. i called for roadside assistance and they took it to the dealership. | |||
| 12/04/2011 | 1596 | ||
| While backing out of a driveway the steering system failed, i rolled down a hill and into a wooded area. the system gave an indicator light of steering system failure and also the braking system did not engage. i lost complete control of the vehicle. | |||
| 11/06/2011 | 1650 | ||
| Power steering failed, with dashboard warning messages. | |||
| 11/07/2011 | 125 | ||
| Power steering failed while driving new ford focus se, making it difficult to steer the car. failure of steering was accompanied by steering assist fault - service required message in dash and warning chime. on restart of car, steering returns to normal operation and fault message no longer displays. this has occured twice at random two weeks after purchase of car. | |||
| 11/06/2011 | 1650 | ||
| Power steering failed, with dashboard warning messages. | |||
| 11/07/2011 | 125 | ||
| Power steering failed while driving new ford focus se, making it difficult to steer the car. failure of steering was accompanied by steering assist fault - service required message in dash and warning chime. on restart of car, steering returns to normal operation and fault message no longer displays. this has occured twice at random two weeks after purchase of car. | |||
| 11/06/2011 | 1650 | ||
| Power steering failed, with dashboard warning messages. | |||
| 11/07/2011 | 125 | ||
| Power steering failed while driving new ford focus se, making it difficult to steer the car. failure of steering was accompanied by steering assist fault - service required message in dash and warning chime. on restart of car, steering returns to normal operation and fault message no longer displays. this has occured twice at random two weeks after purchase of car. | |||
| 11/06/2011 | 1650 | ||
| Power steering failed, with dashboard warning messages. | |||
| 11/07/2011 | 125 | ||
| Power steering failed while driving new ford focus se, making it difficult to steer the car. failure of steering was accompanied by steering assist fault - service required message in dash and warning chime. on restart of car, steering returns to normal operation and fault message no longer displays. this has occured twice at random two weeks after purchase of car. | |||
| 10/17/2011 | |||
| Inadequate clearance between steering wheel mounted controls for cruise control and sync and stalk mounted controls for signals and wipers result in fingers getting caught between wheel and stalks. during a test drive, this caused accidental flashing of bright lights and wiper activation. in a worst case scenario, this could prevent turning the steering wheel at a critical moment and cause a crash with injuries or fatalities. i believe this is a serious safety issue. please investigate this design problem and consider mandatory recall and redesign of all vehicles so equipped. | |||
| 07/04/2011 | 650 | ||
| I purchased a 2012 ford focus hatch. as soon as we drove the car we noticed the difference in the transmission. the sales man said he didn't feel it and that the car had to learn our driving habits. don't think a car learns 2 different driving habits as there are 2 of us driving it. but at low speeds either accelerating or decelerating the car shutters and shimmies way too much for our comfort. it seems this is an electronic problem but we thought we'd bring it in to have a trained tech look at it. the first attempt was a new module and that should fix it.... it didn't... so in a second time for a remapping of the computer...didn't help. ....in for a third time and the tech says ford is not allowing any fixes on this car... we have to wait! really? wait? i bought a brand new $21,000 car...... an automatic car! i been told it has to learn how i drive... i've been told it needs broke in...it has 5000 miles on it now how long does it take to break in?i'm told that it's as if i am driving a manual and this is normal.........hello!!!!! not a manual. i'm told this is just how this transmission reacts... and along with the shuttering is the hesitation upon accelerating that could cost me my life on a busy highway............... the remote key lock has confusion issues. it doesn't always recognize the signal and it has to be opened or locked manually. all i want is a fix and if there is no fix i want to be able to implement the lemon law on this car........ i expected more from ford for my 30 plus years of loyalty. after all isn't that what has kept ford going? all of us loyal customers that stayed with them thru the hard times? my family has bought over $100,000 in new ford cars and trucks and plenty of used ones as well. i really am sad that ford hasn't stepped up on this one and i am so sure i am not alone. listen ford execs..... we are paying attention!!! thank you! | |||
| 10/08/2011 | |||
| I just bought my brand new 2012 ford focus less than 2 weeks ago. the first time i drove it on hwy in speeds excess of 60mph, i noticed it was very difficult to keep the car driving straight without constant adjustment to the steering wheel. since it was storming that night, i assumed it was the wind knocking my little car around. i was very wrong. it happened every time after that...even on clear, sunny days. several times i almost side-swiped cars in other lanes trying to maintain control of my car. this is extremely unsafe and i'm hoping a recall has been made on the steering issue. i'm taking the car in to the dealership today with printouts of numerous complaints for this exact issue. | |||
| 10/04/2011 | 248 | ||
| The power steering failed as i made a turn at low speed. the warning lights came on indicating a power steering failure. i was able, with great difficulty, to steer the vehicle to the side of the road. the vehicle is brand new. | |||
| 07/09/2011 | 700 | ||
| In my brand new 2012 ford focus while driving at speeds above 50mph it is incredibly hard to keep the car in it's lane without constant adjustment of the steering wheel. it feels like you're being buffeted by strong winds on both sides of the vehicle. i'm afraid to drive faster than 60mph due to the fact the the vehicle acts like a snake going back and forth so much. i'm not alone in this, the online ford focus community focusfanatics.com has reported many cases of this occurring. the thread of complaints is here http://www.focusfanatics.com/forum/showthread.php?t=261200 the solution appears to be having the entire power steering rack replaced. i'm worried a problem such as this could cause a severe accident if someone isn't expecting to fight with their steering wheel. i almost hit a car adjacent to me because of this. if he hadn't been paying attention things could have been bad. i realize you are very busy but i sincerely hope you take the time to review this issue and the thread i posted in order to prevent possible injury's or deaths in the future. it would be to the benefit of many if ford were to recall and fix affected models. | |||
| 07/23/2011 | 2985 | ||
| Wile driving at 60 mph the steering went to manual, warning display read steering malfunction stop safetly contact authorized dealer. this has only happen once and still not sure what fixes it. still at dealer. | |||
| 06/28/2011 | 75 | ||
| Tl-the contact owns a 2012 ford focus. the contact stated that while driving approximately 60 mph the vehicle would pull to the right, and she would have to hold the steering extra tight. the vehicle was taken to a dealer and they advised her thats the way the vehicle was designed and there was no fix. the vehicle has not been repaired. the failure mileage was approximately 75. tb | |||