Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 11/18/2012 | 8000 | 1 | |
| I put my 2012 ford focus in park and left the motor running. i got out of my car to remove a box of donations at a local salvation army when the car started to roll forward. i jumped back into my car to stop it from rolling into the person in front of me and turned the wheel while practically standing on the brake with my right foot and had my left leg outside the vechile. the car would not stop until i eventually side swiped the persons car in front of me then crashed into a pile of donated furniture and curbing in front of the building. once the car finally stopped i was able to shut the ignition off. it was just luck that i did not hurt anyone or myself. *tr | |||
| 11/18/2012 | 8000 | ||
| I put my 2012 ford focus in park and left the motor running. i got out of my car to remove a box of donations at a local salvation army when the car started to roll forward. i jumped back into my car to stop it from rolling into the person in front of me and turned the wheel while practically standing on the brake with my right foot and had my left leg outside the vechile. the car would not stop until i eventually side swiped the persons car in front of me then crashed into a pile of donated furniture and curbing in front of the building. once the car finally stopped i was able to shut the ignition off. it was just luck that i did not hurt anyone or myself. | |||
| 10/11/2011 | 500 | 1 | |
| I was stopped, at a parking lot exit, waiting to enter a thoroughfare, engine idling, with my foot lightly on the brake. suddenly, the car accelerated forward, into the traffic lane, as though someone had pressed the accelerator pedal to the floor, or nearly so. i took a 45 mph t bone on my driver`s side door. i was shaken, but not injured and my elderly wife suffered a severe heart bruising from the seat belt. i was wearing a tight-fitting baseball cap, which was laying on the back seat. i figure the air bag saved me from a serious injury. i was not ticketed, but i lost about $10,000.00 on the deal and i am paying a small fortune for my insurance now, through no fault of mine. i have an excellent driving history, up to this point. *tr | |||
| 11/01/2012 | 22673 | 1 | |
| The car shudders and hesitates on take off to the point of stalling. happens always from stop to running. *tr | |||
| 11/01/2012 | 22673 | ||
| The car shudders and hesitates on take off to the point of stalling. happens always from stop to running | |||
| 09/15/2009 | 5800 | 1 | |
| When in stop and go traffic, the vehicle lunges whenever you go back and forth from the accelerator to the brake, nearly causing several accidents. *tr | |||
| 10/10/2012 | 19000 | ||
| Tl* the contact owns a 2012 ford focus. the contact stated that while making a left turn and depressing the accelerator pedal, the pedal abnormally traveled to the floorboard. the engine rpms increased excessively for approximately two seconds before the vehicle responded to acceleration attempts. the vehicle was taken to a dealer who stated that the failure could have been caused by the driver depressing the brake and accelerator pedals simultaneously. the dealer performed a diagnostics test but could not generate a diagnosis nor duplicate the failure. the manufacturer was notified who stated that a representative would contact him within twenty-four hours. the contact never received a return call. the failure mileage was 19,000. kmj | |||
| 09/27/2012 | 34750 | 1 | |
| My boyfriend and i bought a 2012 ford focus se hatchback on september first. after driving the car for a couple of days my boyfriend noticed that the transmission was not right but he thought this was happening just because the car was new. then, when driving to work i noticed that when i stopped on any incline street between taking the foot off the brake and placing it on the accelerator, the car rolled back quite quickly to the point that i almost hit the car behind me. days later, i started to feel that the steering required both hands at all times. it was constantly wandering and shaky specially during turns. to top it off on september 27th something terrible happened. i was in the drive way, i shifted from reverse to drive and the car took off at a lurch. the car accelerated so rapidly even with my foot on the brake pedal. i lost complete control of the vehicle. the car failed to slow down hitting two cars and tearing down a fence. i could finally stop the car when i quickly shifted to park. i do not understand how ford sells this car with all these problems risking people's lives. this is a serious issue. how many fatalities are they waiting for? are they going to do something ever about these malfunctions? this is ridiculous if i have known all these issues with this car, i would have never bought it for sure. *tr | |||
| 09/27/2012 | 34750 | ||
| My boyfriend and i bought a 2012 ford focus se hatchback on september first. after driving the car for a couple of days my boyfriend noticed that the transmission was not right but he thought this was happening just because the car was new. then, when driving to work i noticed that when i stopped on any incline street between taking the foot off the brake and placing it on the accelerator, the car rolled back quite quickly to the point that i almost hit the car behind me. days later, i started to feel that the steering required both hands at all times. it was constantly wandering and shaky specially during turns. to top it off on september 27th something terrible happened. i was in the drive way, i shifted from reverse to drive and the car took off at a lurch. the car accelerated so rapidly even with my foot on the brake pedal. i lost complete control of the vehicle. the car failed to slow down hitting two cars and tearing down a fence. i could finally stop the car when i quickly shifted to park. i do not understand how ford sells this car with all these problems risking people's lives. this is a serious issue. how many fatalities are they waiting for? are they going to do something ever about these malfunctions? this is ridiculous if i have known all these issues with this car, i would have never bought it for sure. | |||
| 03/01/2012 | 1 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated that while sitting at a stop sign on a hill, the vehicle began to roll backwards until he engaged the accelerator pedal. the vehicle was taken to the dealer who diagnosed that the transmission control module needed to be reprogrammed. the failure recurred. the transmission control module was reprogrammed by the dealer again. the manufacturer was made aware of the failure who stated that they would address the issue at a later date. the vehicle was not repaired. the failure mileage was 1 and the current mileage was 7,000. pmb | |||
| 03/01/2012 | 1 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated while sitting at a stop sign on a hill the vehicle the vehicle rolled backwards until engaging the accelrator. the vehicle was taken to the dealer for diagnosis and had the transmission control module reprogammed. the failure recurred. the transmission control module was reprogrammed by the dealer again. the failure recurred and was worse. the manufacturer was notified and stated they would address the issue. the vehicle had not been repaired. the failure mileage was 1 and the current mileage was 7,000. dt | |||
| 05/20/2012 | 4800 | ||
| Tl-the contact owns a 2012 ford focus. the contact stated that when he applied the accelerator from a stopped position, the vehicle stalled and nearly caused crashes while in traffic. the failure recurred numerous times. the vehicle had not been repaired. the failure and current mileages were 4,800. sm. | |||
| 07/02/2012 | 1000 | 1 | |
| When accelerating car jumps or hops violently. engine makes grinding/chattering noise when changing gears. experience roll back when on a slight incline. power shift 6 speed is not safe. have trouble crossing lanes of traffic for the jumping/launch judder problem. *tr | |||
| 02/14/2012 | 12917 | ||
| Tl* the contact owns a 2012 ford focus. the contact started the vehicle and the vehicle accelerated rapidly even with the brake pedal engaged. the vehicle failed to slow down and crashed into a cement wall. there were no personal injuries. the vehicle was towed to the contact's residence. in addition, the manufacturer issued a customer satisfaction program under reference number 123b7 (transmission control module) and after the recall repair was performed, the vehicle rolled away with the gear in park. in order for the vehicle to remain stationary, a block was placed against the two rear tires. also, a strong antifreeze odor emitted inside of the vehicle and an oil leak was visible on the ground. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 12,917. | |||
| 05/20/2012 | 4800 | ||
| Tl-the contact owns a 2012 ford focus. the contact stated that when he applied the accelerator from a stopped position, the vehicle stalled and nearly caused crashes while in traffic. the failure recurred numerous times. the vehicle had not been repaired. the failure and current mileages were 4,800. sm. | |||
| 07/02/2012 | 1000 | 1 | |
| When accelerating car jumps or hops violently. engine makes grinding/chattering noise when changing gears. experience roll back when on a slight incline. power shift 6 speed is not safe. have trouble crossing lanes of traffic for the jumping/launch judder problem. *tr | |||
| 02/14/2012 | 12917 | ||
| Tl* the contact owns a 2012 ford focus. the contact started the vehicle and the vehicle accelerated rapidly even with the brake pedal engaged. the vehicle failed to slow down and crashed into a cement wall. there were no personal injuries. the vehicle was towed to the contact's residence. in addition, the manufacturer issued a customer satisfaction program under reference number 123b7 (transmission control module) and after the recall repair was performed, the vehicle rolled away with the gear in park. in order for the vehicle to remain stationary, a block was placed against the two rear tires. also, a strong antifreeze odor emitted inside of the vehicle and an oil leak was visible on the ground. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 12,917. | |||
| 05/20/2012 | 4800 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated that when he applies the accelerator from a stopped position and the vehicle stalls causing near accidents in traffic. the failure has recurred numerous times. the vehicle had not been repaired. the failure and current mileages were 4,800. dt | |||
| 07/02/2012 | 1000 | ||
| When accelerating car jumps or hops violently. engine makes grinding/chattering noise when changing gears. experience roll back when on a slight incline. power shift 6 speed is not safe. have trouble crossing lanes of traffic for the jumping/launch judder problem. | |||
| 02/14/2012 | 12917 | ||
| Tl-the contact owns a 2012 ford focus. the contact started the vehicle and the vehicle accelerated rapidly even with the brake pedal engaged. the vehicle failed to slow down and crashed into a cement wall. there were no personal injuries. the vehicle was towed to the contact's residence. in addition, the manufacturer issued a customer satisfaction program under reference number 123b7 (transmission control module) and after the recall repair was performed, the vehicle rolled away with the gear in park. in order for the vehicle to remain stationary, a block was placed against the two rear tires. also, a strong antifreeze odor emitted inside of the vehicle and an oil leak was visible on the ground. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 12,917. kmj | |||
| 07/02/2012 | 1000 | ||
| When accelerating car jumps or hops violently. engine makes grinding/chattering noise when changing gears. experience roll back when on a slight incline. power shift 6 speed is not safe. have trouble crossing lanes of traffic for the jumping/launch judder problem. | |||
| 02/14/2012 | 12917 | ||
| Tl-the contact owns a 2012 ford focus. the contact started the vehicle and the vehicle accelerated rapidly even with the brake pedal engaged. the vehicle failed to slow down and crashed into a cement wall. there were no personal injuries. the vehicle was towed to the contact's residence. in addition, the manufacturer issued a customer satisfaction program under reference number 123b7 (transmission control module) and after the recall repair was performed, the vehicle rolled away with the gear in park. in order for the vehicle to remain stationary, a block was placed against the two rear tires. also, a strong antifreeze odor emitted inside of the vehicle and an oil leak was visible on the ground. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 12,917. kmj | |||
| 02/14/2012 | 12917 | ||
| Tl-the contact owns a 2012 ford focus. the contact started the ignition and the vehicle accelerated unintendly with the brake pedal engaged. the vehicle failed to slow down and crashed into a cement wall. there were no personal injuries. the vehicle was towed to the residence. in addition, the manufacturer issued a customer satisfaction program under reference number 123b7 (transmission control module) and after the recall repair was performed the vehicle rolled when the gear was in the park position. in order for the vehicle to stay stationary a block was placed against the two rear tires. also, a strong antifreeze odor emitted inside of the vehicle and oil leakage was visible on the ground. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the problem. the approximate failure mileage was 12,9174. js | |||
| 05/17/2012 | 7100 | ||
| When car started it was at a higher idle then normal, around 1,200 rpms.. upon driving 1 mile at 45 mph i then came to a stop at a light and it would then rev from 700 rpms about to aprox 2,600 rpms and i had the engine malfunction service now light come on.. i only had the car rev when on the brakes.. in park and or neutral it was worse.. i then went to drive on green. the throtle did not respond at all and the car then speed up on its own.. it took about 20 seconds to get to 15 mph and it refused to go past that.. i then took it into the delaership for the 8th time, this time they are looking at it as before they would just reset the computer and send me off.. ford delars have not been taking action on this beware if buying a focus that computer resets will not fix it.. | |||
| 03/14/2012 | 315 | ||
| I bought a 2012 ford focus sedan a couple weeks ago the next day i noticed slow jerky shuttering accerleration when at a complete stop then trying to acclerate. i did not think of anything was wrong until i researched it online finding similar complaints this is a problem and now the car is at the dealership and they currently have it. next there is a grinding noise while driving and turning sounds an example would be metal to metal on the brakes is the sound and last loose mirror when lifting the tab down to look at my daughter in the back seat the whole mirror goes down istead of slightly moving | |||
| 07/07/2011 | 10 | ||
| Tl* the contact test drove a 2012 ford focus. the contact stated while the vehicle parallel parked with the active park assist system engaged the vehicle suddenly accelerated in reverse and crashed into a parked vehicle. the contact stated the brake and accelerator pedal were not depressed. the manufacturer filed report case number 0401301881. the failure and current mileage was 10. | |||
| 07/07/2011 | 10 | ||
| Tl- the contact test drove a 2012 ford focus. the contact stated while the vehicle parallel parked with the active park assist system engaged the vehicle suddenly accelerated in reverse and crashed into a parked vehicle. the contact stated the brake and accelerator pedal were not depressed. the manufacturer filed report case number 0401301881. the failure and current mileage was 10. rvk | |||
| 07/07/2011 | 10 | ||
| Tl- the contact test drove a 2012 ford focus. the contact stated while the vehicle parallel parked with the active park assist system. the vehicle suddenly accelerated reversed and crashed into a park vehicle front end. the contact stated the brake or accelerator pedal was not depressed. the manufacturer took a report case nubmer 0401301881. the vehicle failure and current mileage was 10. li | |||
| 08/09/2011 | 600 | ||
| Tl* the contact owns a 2012 ford focus. the contact stated the vehicle would stall without warning. in addition, the contact experienced sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the computer. the vehicle was not repaired. the failure and current mileage was 600. | |||
| 08/09/2011 | 600 | ||
| Tl- the contact owns a 2012 ford focus. the contact stated the vehicle would stall without warning. in addition, the contact experienced sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the computer. the vehicle was not repaired. the failure and current mileage was 600. kmj | |||
| 08/09/2011 | |||
| Tl- the contact owns a 2012 ford focus. the contact stated the vehicle will stall without warning and the vehicle also has times of sudden acceleration. the contact took the vehicle to the dealer and was told there was a problem with the vehicles computer. the dealer could not pinpoint the problem. the failure current mileage was 600.rl | |||
| 04/20/2011 | 5 | ||
| Tl- the contact owns a 2012 ford focus. the contact stopped the vehicle when he noticed the accelerator pedal and brake pedal were located very close to each other. the vehicle was not taken to a dealer for diagnostic testing nor was it repaired. the manufacturer was not made aware of the failure. the failure mileage was 5. rvk | |||
| 04/20/2011 | 5 | ||
| Tl-the contact owns a 2012 ford focus. the contact stated that the vehicle was stopped when he noticed the accelerator pedal and brake pedal were located very close to each other. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 5. sm. | |||