Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 12/20/2012 | 1000 | 4 | |
| This is a copy of complaint sent to ford... the hood on my one month old focus has popped four (4) times. today i brought it in to my dealer (rt 23 auto mall, butler, nj) and was told there was nothing wrong with the car. it may be my foot activating the hood latch. if my foot can open the car hood, you have a serious design problem. (which we already know from the other design issues the focus has). this is a safety issue!!! ford should remove all focus' from the road immediately. my dealer agreed and gave me a loaner. they will be contacting you monday to resolve this issue. if i was able to test drive the focus for more than an hour, i probably (definitely) would not have purchased it. i had convinced myself to buy an american made car, but i was wrong! *tr | |||
| 12/20/2012 | 1000 | ||
| This is a copy of complaint sent to ford... the hood on my one month old focus has popped four (4) times. today i brought it in to my dealer (rt 23 auto mall, butler, nj) and was told there was nothing wrong with the car. it may be my foot activating the hood latch. if my foot can open the car hood, you have a serious design problem. (which we already know from the other design issues the focus has). this is a safety issue!!! ford should remove all focus' from the road immediately. my dealer agreed and gave me a loaner. they will be contacting you monday to resolve this issue. if i was able to test drive the focus for more than an hour, i probably (definitely) would not have purchased it. i had convinced myself to buy an american made car, but i was wrong! | |||
| 11/12/2012 | 300 | ||
| Tl- the contact owns a 2013 ford focus. the contact stated that the head restraint were not adjustable and would push his head forward to the point where he was unable to drive the vehicle. the vehicle was taken to a dealer for diagnosis who suggested that the contact purchase the adjustable head restraints. the contact found the solution to be unreasonable. the manufacturer was notified but offered no assistance. the failure and current mileage was 300. kmj | |||
| 11/12/2012 | 300 | ||
| Tl- the contact owns a 2013 ford focus. the contact stated that the head restraints on the vehicle were not adjustable. he stated that the head restraint pushed his head so far forward he was unable to drive the vehicle. the vehicle was taken to a dealer for diagnosis who suggested the adjustable head restraints be bought. the contact found that to be unreasonable. the manufacturer was notified but they offered no assistance. the failure and current mileage was 300. dt | |||
| STRUCTURE - BODY - HOOD | |||
| 12/20/2012 | 1000 | 4 | |
| This is a copy of complaint sent to ford... the hood on my one month old focus has popped four (4) times. today i brought it in to my dealer (rt 23 auto mall, butler, nj) and was told there was nothing wrong with the car. it may be my foot activating the hood latch. if my foot can open the car hood, you have a serious design problem. (which we already know from the other design issues the focus has). this is a safety issue!!! ford should remove all focus' from the road immediately. my dealer agreed and gave me a loaner. they will be contacting you monday to resolve this issue. if i was able to test drive the focus for more than an hour, i probably (definitely) would not have purchased it. i had convinced myself to buy an american made car, but i was wrong! *tr | |||