Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRONIC STABILITY CONTROL
10/20/2011123000
 Driving and the car shut down: no power steering, no power brakes, nothing worked. there were no warning lights or other indication of failure. was able to steer to the side of the road and stop vehicle using emergency brakes.
11/23/2009485001
 Experienced a sudden loss of motive power to the engine on 2004 freestar while driving in bad weather and heavy traffic. air bag light came on as well. towed to dealer. told transmission and air bag module needed to be replaced. cost $4000. freestar has 48,589 miles. extended warranty expired in august. had car in to dealer 4 times during the summer for traction control issues and failure of backup sensors. 2006 had to be towed to dealer due to engine stopped running 3 times in less than 2 miles. trade in value $5700(minus $4000 in transmission and airbag module replacement) *tr
01/18/2008440001
 We own a 2004 freestar that has had the transmission replaced in feb 2008 with less than 43,000 miles on it. in july 2008 we spend $450 on repairing part of the breaking system, and this week the van would not go into reverse and did not have any pull to it when it finally did after several attempts. once i got out of the parking space, i got an estimate of a block and onto a busy highway, only to have the van stall on me, almost causing a wreck. the dealership and ford paid for the transmission to be replaced, we paid for the caliper, drum, rotor, and break pad to be replaced on the front driver side brake. when having the van checked out this week, we were told yesterday that they did diagnostics on it, and the only thing that came back was a cam sensor and that there was probably moisture involved that would cause the stalling. nothing was repaired, and this could happen again, esp during the winter months, when winter driving is already dangerous. there is also an issue with the track control. it works most of the time but not all of the time. the light comes on at least 2 time per month. the reason can't be found for it. ford needs to be made to do recalls on these vans for the safety of the owners. *tr