Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE | ||||||||||||||||
| 06E056000 | UFI FILTERS USA | E (Equipment) | 58640 | 08/04/2006 | MFR | FORD MOTOR COMPANY | 06/13/2006 | 06/23/2006 | ||||||||
| Defect Summary | Certain aftermarket fuel filters sold under the purolator brand name, p/n f65277, shipped from january 16 through june 2, 2006, for use on the above listed passenger vehicles. due to incorrect design, the quick connectors may not fully seat with the tube interface, even though the person making the connection may believe that the quick connector is fully attached. | |||||||||||||||
| Consequence Summary | Failure of this connection could lead to fuel spillage and, in the presence of an ignition source, a fire could occur. | |||||||||||||||
| Corrective Summary | Ufi will notify owners and replace the filters free of charge. the recall began on august 4, 2006. owners may contact ufi filters usa at 800-230-5876. | |||||||||||||||
| Notes | This recall only pertains to ufi filters usa (purolator) aftermarket fuel filters and has no relation to any original equipment installed on the listed passenger vehicles.customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 05/12/2010 | 74212 | 1 | |
| Many issues with the van & they continue. purchased from 1 previous owner, jan '09 around 60k may 2010, 74k miles- replaced spark plugs & wires, fuel system cleaner: rough idle $432.23 dec 2010, 83k miles - replaced front axle & sway bar links: $822.89 april 2011, ? miles, - replaced plugs & wires, coil pack: rough idle $700.85 jan 2012, 100k miles - replaced pvc evap hose, r&r fuel filter, fuel injector cleaner: rough idle $228.40 aug 15 2012, 106k miles - recall, torque converter replaced: costing me $162.14 to replace seals & transmission filter aug 16 2012, 106k miles - replaced egr valve: rough idle & engine light on after recall fix $135.95 (dealership was kind enough to only charge for labor) aug 31, 2012, 107k miles - engine is still running rough, piercing noise while driving, sometimes it goes away when i am turning. *tr | |||
| 06/12/2011 | 180000 | ||
| When filling the gas tank it will kick the gas back out the filler hole - spraying gas a good 3 ft. in order to get gas into the tank you have to fill very slow and after many tries and nozzle shut offs you can fill the tank. when this symptom started it has caused the engine to sputter going down the road and the pressure builds so bad in the tank, it is sometimes impossible to remove the gas cap due to excess pressure build up. now we have to leave the cap on loosely so pressure won't build up, ironically the gas cap instrument light does not come on. | |||
| 08/18/2011 | 78000 | ||
| My husband was driving on a 4 lane hwy in pensacola, fl when my 2004 ford freestar suddenly stopped pulling. no forward, no backwards, neutral, nothing and the rpms went extremely high. zero warnings, and in heavy rush hour traffic. it is only due to my husbands race car driving experience and quick reaction time that he was immediately able to get the van on the side of the hwy. my husband and our two boys thankfully were safe but they were stranded in intense florida heat. i have had a lean fuel, various electrical, coil pack and pcm issues since i got the van june 2007. the ford dealership, and the easterns dealership i purchased the van from, could not figure out the problems. while under warranty, easterns worked on it but none of the issues were ever able to be fixed. i choose the freestar for its safety features so i knew i had a safe way to transport my children. this is no longer the case, i do not trust ford to take care of their defective products and i will not purchase another ford. | |||
| 04/04/2011 | 88842 | ||
| This is the second issue i have had with water getting into the pcm(computer). the first occurrence (03/10) i had the car towed to the ford dealership and was advises per the obdb scan codes that the transmission needed an overhaul. i told the dealership that i had just pulled the car out of my driveway and had no reverse and had slippage in other gears, it was raining very heavily that day- i asked the dealership if it could be an issue of moisture getting into pcm(computer), the dealership said that that was not the issue. i then had the car towed to a reputable transmission repair shop, there i was told that my car was the third to freestar to have been brought in with an issue of water getting into the pcm(computer). the owner of the transmission shop was able to let the pcm dry out for three days and reinstall with no transmission issues. the second event (04/11) happened after several days of rain; while driving to work the instrument panel displayed the following lights: check engine, brakes, abs, fuel, battery, and trans axle light. the vehicle stalled out in the middle of traffic, and i had the car towed back to my mechanic who advised that the fuel pump and fuel pump module was defective and replaced. however, the trans axle light was still appearing intermittently. i took the vehicle back to transmission shop for second time, and through careful trouble isolation, they determined that the pcu was telling the torque converter to shift into fourth gear while coming to a stop. they allowed the pcu to dry out, but then determined that the transmission module had shorted out and that it need to be brought to dealership to reprogram pcu. i contacted the dealership who stated that they are not aware of any moisture/water issues with freestars and i advised them that i am filing a complaint nhtsa and will also forward letter to ford motor company. | |||
| 03/22/2011 | 63000 | ||
| 2004 ford freestar, while driving vehicle, smelled something burning. pulled into driveway and observed smoke from under vehicle. further observed that udercarriage was saturated with a liquid. observed gasoline flowing from vehicle tank area and below drivers area at undercarriage from gasoline lines. vehicle did not catch fire and was towed to ford dealer. filed report with fmc. | |||
| 02/26/2008 | 102000 | ||
| Bought van in june 2007 nothing but problems since. replaced battery within 2 months of purchase. replace o2 sensors 3 times and need done again. replaced transmission, radiator, egr valve, brakes 4 times, tie rod 2 times, calibers 2 times, rotors 3 times, fuel line, you name it, we have had to fix it. nothing but problems. we have spent close to 8k since feb 2008 on this vehicle and we can not get ford to help us at all. now the axles need replaced as well as sensors again. the dvd player quit working after 4 months, driver side heated seats quit working after 4 months. back passenger door sometimes won't open or unlock and sometimes it won't close when you try to close it. this vehicle has put my family in serious harm and we almost got into major accident do to most of the issues ie transmission stalled on interstate and had no warning at all. worst vehicle of all times. i can not trade in becasue i owe over 11k on this piece of crap. ford needs to refund me all of my money and suffering as well. i have thought about suing them for damages and selling this crap to us especially with 3 small children and having to travel to see family due to husband being a marine and always being deployed. almost missed seeing my grandpa for the last time before he did back in sept because of the transmission. this vehicle needs to be off of the roads forever. all of them. everyone that we know that has these vehicles have the same problems as us. | |||
| 06/01/2009 | 62000 | 1 | |
| I started having problems fueling my 2004 freestar after i began driving on gravel roads here in central missouri. the tank vent kept getting clogged up and when i tried to fill fuel tank, pressure would build in tank causing fuel to come spraying out of fill spout. i had gas sprayed on hands and clothing repeatedly. i finally had a mechanic reroute fuel vent line to air intake in motor compartment. now i no longer have trouble. it cost me about $ 250 to have this done. i believe the problem is a flaw in design. my mechanics inlaws have the exact model as mine and have same problems. please advise about reimbursement for repair. thanks! *tr | |||
| 01/16/2009 | 1 | ||
| When filling van with gasoline, gas shot back out, hitting person in face and arms. *tr | |||
| FUEL SYSTEM, GASOLINE - DELIVERY | |||
| 08/14/2005 | 4 | 04/08/2004 | |
| This is the 4th time that this has happen. i am driving down the road and the engine shuts down on my 2004 freestar 3.9l ohv efi engine. i have taken it to webbford dealer in highland in for the same thing and they said that they had fordmotor techs look at it and they think they had fix it. the first two times it happen i almost got hit by a semi truck because cause the engine shutdown. i hope no one ever get killed because of this defect in this van. *nm | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | |||
| 10/18/2007 | 2 | ||
| '04 ford freestar quick connect on fuel line will come loose, spraying fuel on muffler and exhaust system! no repair kit available. have to buy complete fuel line. this is the 2nd time on this same vehicle. i'm an auto-tech and had to repair this same vehicle before for the same thing. | |||
| FUEL SYSTEM, OTHER - FUEL INJECTION SYSTEM | |||
| 10/11/2007 | 84100 | 1 | 08/21/2004 |
| Bad egr valve. ordered part 6 weeks ago and keep getting told the part is on back order, have called other dealers, they have said they will have the part but never get it. this vehicle is a primary car and it has been out for 2 months now. what am i supposed to do with a vehicle that i can't drive because i cant get the part to get it fixed? i have two friends with the same vehicle, similar miles but their the 05 model with the same problem, cant get the part either. *tr | |||