Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 04/01/2011 | 52491 | ||
| Tl*the contact owns a 2005 ford freestar. the contact stated that both the left and right sliding doors when closing do not stop or open when an object was blocking it. if someone was in the path of the door while it was closing it continued to close, the vehicle was taken to the dealer who stated that there was nothing wrong with the doors after the mechanic inspected the sensors. the manufacturer was not contacted. the failure mileage was 52,491. | |||
| 04/01/2011 | 52491 | ||
| Tl-the contact owns a 2005 ford freestar. the contact stated both left and right sliding doors when closing doesn't stop to reopen when any object is in the way. if someone was in the path when the door was closing it continues to close and does not stop to reopen. the vehicle was taken to the dealer who stated there was nothing wrong with the doors after the mechanic inspected the sensors. the manufacturer was not contacted. the failure mileage was 52,491...mw | |||
| 03/08/2008 | 66000 | 1 | |
| Twice our 2005 ford freestar experienced water leakage through the cowl grill on the hood. after heavy rain in march 2008, the first of several breakdowns and fix attempts occurred, resulting in 3 months out of service, and replacements of the wiring harness, the pcm computer, several other computers and sensors, and the entire transmission, equaling nearly $5,000 in tow, rental car, and repair bills--some of which the dealership talked my insurance to pay for as a water damage claim. in between, we've had multiple electrical system problems and breakdowns, and then this past march 2009, also during heavy rain, the car experienced the water damage breakdown. this time the water only ruined the pcm computer, but the dealership refused to honor the repairs that were less than 12 months old and we took it to a private licensed repair technician. he found the technical service bulletin online that described the known water leakage problem in some 2005 freestar models and did the recommended fix twice. in his opinion and in the geico insurance adjusters opinion, this is a serious problem that ford needs to address. this time we had no coverage for the damage and were out of a vehicle for two months and out of pocket over $3,000. i've begged ford's corporate offices to take the vehicle back and just let me out of the financing but they refuse due to the number of miles. also, the attorney general's lemon law office said there were too many miles. in addition to these problems, in 90,000 miles, i've had to replace the rotors now four times because they are warping dangerously. the pads are ok, but the rotors are continually warping and it costs $800 each time to have the brakes fixed. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 01/29/2008 | 5000 | 10 | |
| I have had recurring problems with my automatic rear doors. the door on the driver side does not always close properly and when i back up the door ajar light comes on. the passenger rear door does not open with the overhead button all the time, it does not seem to unlock. i have had it in the shop several times (at least 6 or more) and most of the time they say they can't duplicate the problem even though they have seen the door not close properly before. they ordered parts and said it was fixed but i'm still having the problem and again they say they can not duplicate the problem. i have explained to them that my toddler sits in the seat behind me and it is dangerous when i'm backing out and the door opens!!!! the dealership said they have contacted ford and they have not had any reports of this kind of problem, however i have found several complaints over the internet. my other problem, that they also say they can't duplicate, is that when i'm driving about 45 mph on a dry surface that the van starts jerking. they told me my tires need rotating, i told them i knew that was not the cause and not to rotate the tires. about 1 month later i replaced 2 of the tires and had the front tires rotated to the back and the new tires put on the front and again, i was driving down the road about 45 mph and the van started jerking again. my son was in the car and thought the van was about to fall apart. *tr | |||
| 01/01/2007 | 500 | 10 | 09/01/2005 |
| After reading a complaint on your site from another concerned consumer, i would like to mention the issues that are recurring with our minivan. our automatic doors do not stop closing once an object is placed in their way. this has resulted in a number of bumps, bruises, and scares. we are forced to push our children out of the way if they accidentally hit the door close button on the door, because i am physically unable to stop the door from closing, and my husband, who is a 230 lbs. former body builder has to physically jam the door back open to prevent it from closing. i have brought the car to the original dealer on numerous occasions, because i was told there is a safety feature in place to prevent it from closing on someone and causing injury. even the salesperson was unable to get the door to stop closing on him. we sent the car to the service center for fixing and we were told there is nothing wrong with the door. again, i read this same complaint from another concerned mother and consumer on your site, and i feel this issue should be looked into immediately. i am certain this issue could injure someone significantly, if it hasn't already. *tr | |||
| 10/01/2004 | 3 | ||
| The electric sliding door will open about a foot, and it will stick. the brakes are like sponges. consumer states he has to completely depress the brake pedal to the floor before the vehicle will stop. consumer contacted ford three times for these issues. *ak | |||