Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | ||||||||||||||||
| 06V069000 | FORD MOTOR COMPANY | from 04/13/2004 to 12/13/2005 | V (Vehicle) | 12728 | 03/15/2006 | MFR | FORD MOTOR COMPANY | 03/09/2006 | 03/14/2006 | |||||||
| Defect Summary | On certain vans equipped with the power liftgate option, the power liftgate motor automatically disengages after the liftgate is powered open. | |||||||||||||||
| Consequence Summary | In the event of a liftgate strut malfunction, the liftgate can fall freely with no prior warning. anyone standing beneath the liftgate may be injured if the liftgate falls. | |||||||||||||||
| Corrective Summary | Dealers will reprogram the power liftgate module to reduce the likelihood that the liftgate could fall free of charge. the recall began on march 15, 2006. owners may contact ford at 1-800-392-3673. | |||||||||||||||
| Notes | Ford recall no. 06s42.customers may also contact the national highway traffic safety administration | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 042616 | 12/31/2004 | 10014310 | Weld bonding procedure. *tt | 04/29/2005 | |
| STRUCTURE - BODY - DOOR | |||||
| 04229 | 11/15/2004 | 10013404 | Access door wraped or breaking off from the underside of the steering wheel shrod. *eh | 04/18/2005 | |
| 15679 | 08/01/2004 | 17971 | 636308 | Sliding door(s) contacting the rear quarter glass. *tt this information updates previous information, dated 03/01/2002. *tt | 11/07/2002 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | ||||||
| EQ12010 | Ford Motor Company | 09/28/2012 | 12/31/2012 | Stabilus Rear Liftgate Struts Failing | ||
| Please see the attached closing resume summary.it has been attached to this document as a pdf. | ||||||
| EQ12010 | Ford Motor Company | 09/28/2012 | Stabilus Rear Liftgate Struts Failing | |||
| On february 16, 2012, american honda motor company (honda) notified the nhtsa that it had decided a defect exists in certain model year 2008 through 2009 odyssey vehicles.gas-filled struts that help to raise and support the liftgate of vehicles equipped with a power liftgate system may be prone to early life failures due to a manufacturing flaw.the flaw can result in a leak of the pressurized gas, leading to reduced strut performance.struts with diminished performance can lead to unexpected closure, increasing the risk of personal injury.stabilus was identified as the manufacturer of these gas-filled strutsthis matter was assigned recall number 12v-062.in reviewing past records, rmd discovered similar recalls conducted by toyota, ford, and honda between 2006 and 2010.on february 18, 2010, honda notified the nhtsa of the same rear liftgate gas strut issue in its 2005 odyssey vehicles.this issue was given recall number 10v-055.on may 30, 2008, toyota motor corporation (toyota) notified the nhtsa of the same issue found in its 2004 through 2006 sienna vehicles.this issue was given recall number 08v-244.on march 6, 2006, ford motor company (ford) notified the nhtsa of the same issue found in its 2005 through 2006 freestar and mercury monterey vehicles.this issue was given recall number 06v-069.these three recalls did not originally identify the supplier of the gas struts, however, all three manufacturers have since confirmed that stabilus supplied the equipment at issue in each recall.the purpose of the eq is to write to stabilus and to contact any other company that might have purchased this equipment, notify them of this defect in any vehicles they manufactured, and to ensure thorough safety recalls are conducted where appropriate. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/04/2012 | 68000 | 1 | |
| This information is a collection of incidents that ultimately fit together. i have notice that the floor board of my van was wet. since i have 3 kids i just shrugged it off. this past week i notice the floor mats weren't wet only the carpet beneath it was soaked. my kids don't spill just under the mats. the water must be entering from the outside in. the van was acting weird on and off -no check engine light until it started happen more frequently. june 2012, i got the p1340 code that the camshaft position sensor had gone bad, i replaced it, went out again, i was told it could have been a faulty part, changed it again, went out again, decided this is beyond me. i took it to the dealership and they fixed the camshaft position sensor and another part that was causing the camshaft position sensor not to work. ($900) it broke again because the part they put in was defective. they replaced the defective part and the check engine light came back on again. after they had the car for 2 weeks they found another small problem. ($130) i insisted at the time that they didn't make the proper repairs. they assured me that it all still needed to be done. (caught some double talk) i experienced a few more issues with the van losing power. (july,september, october -check engine light did not turn on.) i:n december the car turned off and i was only able to get about 25ft per restart and the light came on. i've noticed other features not working properly or working intermittently. (power locks, power windows, radio, power doors, key remote ...) i have learned that other 2005 freestar owners have experienced similar incidents caused by water leaking into the car through the windshield wiper blades and running down the wire harness causing multiple parts to short out from time to time. please look into this. i have 3 children and no more money for let's try this repairs. *tr | |||
| 10/13/2012 | 114351 | 1 | |
| Having a similar problem to others with my 2005 ford freestar. water getting into pcm and causing problems. took vehicle to dealership for torque converter recall and they noticed water in the pcm. they dried it out and vehicle ran fine for two weeks. had significant rain last night and problem happened again. this is an obvious flaw in this vehicle and needs to be fixed. *tr | |||
| 09/09/2010 | 115000 | ||
| Tl-the contact owns a 2005 ford freestar . the contact stated the rear lift gate cannot be opened from the inside and the outside of the vehicle due to the outside handle coming off. the dealer was contacted and they stated that they did not know how to open and could not assist him with this issue. there have been no repairs. the failure and the current mileage was 115000.cv | |||
| 07/31/2008 | 61063 | ||
| Tl*the contact owns a 2005 ford freestar. the contact released the hatchback mechanism while the vehicle was stationary. the hatchback immediately slammed down on the contact and injured his shoulder. there was no prior warning to the hatchback support device failure. the vehicle was taken to an authorized dealer and they stated that the failure was related to defective shocks in the hatchback. as of august 5, 2008, the vehicle has not been repaired. the contact was concerned of the safety risk involved. the failure and current mileages were 61,063. | |||
| 03/21/2008 | 50000 | 3 | 09/16/2005 |
| I have had problems with my ford free star 2005 van it has 50,600 miles on it. it all started when the speedometer and odometer stopped working at highway speeds. then a few seconds latter the van just died while driving with my two year old twins in the car. i was able to start it up again and it started to sputter and stall again. i am a mechanic and i was going to attempt to repair the vehicle myself until i went on line and found out that other people have been complaining about the pcm getting wet and i found out mine was wet and corroded. the pcm was getting wet by water getting through the crowl gasket. i also found out that there was a tsb out on this directing dealers how to repair this problem at cost to the customer. the pcm was replaced now the vehicle shifts funny and goes in and out of gear and i was told i have transmission damage now. i called ford customer service and they basically told me oh well, not our problem. but how is this my problem for a vehicle i did not design. water should not be able to get to the pcm. now my vehicle sits at a dealer and the dealer said that all plug in connectors to sensors. and vital computer components are wet an corroded. but if funny how there is a tsb out on this problem and ford is doing nothing to help the customer. *tr | |||
| STRUCTURE - BODY | |||
| 10/22/2012 | 40000 | ||
| Tl-the contact owns a 2005 ford freestar. the contact stated that water penetrated through the windshield and the engine covering. the engine covering clips failed to sustain and the water penetrate the power control module, causing the engine to stall. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 40,000. kmj | |||
| 10/22/2012 | 40000 | ||
| Tl-the contact owns a 2005 ford freestar. the contact stated that water penetrated through the windshield and the engine covering. the engine covering clips failed to sustain and the water penetrate the power control module, which caused the engine to stall. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 40,000. li | |||
| 09/20/2012 | 108900 | ||
| Tl* the contact owns a 2005 ford freestar. the contact stated that while attempting to enter the vehicle through the right side door, the door failed to stop when contact was in the middle of doorway. the vehicle had power sliding doors which are supposed to stop if person was on the way. also, the contact mentioned that the left side door failed too. the vehicle was taken to dealer who was unable to diagnose the failure and suggested that the automatic doors should be disconnected. the manufacturer was not made aware of the problem. the failure mileage was 108,900 and the current mileage was 109,500. | |||
| 09/20/2012 | 108900 | ||
| Tl-the contact owns a 2005 ford freestar. the contact stated that while attempting to enter the vehicle through the right side door, the door failed to stop when contact was in the middle of doorway. the vehicle had power sliding doors which are supposed to stop if person was on the way. also, the contact mentioned that the left side door failed too. the vehicle was taken to dealer who was unable to diagnose the failure and suggested that the automatic doors should be disconnected. the manufacturer was not made aware of the problem. the failure mileage was 108,900 and the current mileage was 109,500. pmb | |||
| 09/20/2012 | 108900 | ||
| Tl-the contact owns a 2005 ford freestar. the contact stated that while attempting to enter vehicle through the right side door, the door failed to stop when contact was in the middle of doorway. the vehicle had power sliding doors; which are supposed to stop if person was on the way. the contact stated the left side door had failed too. the vehicle was taken to dealer; but no diagnostic was made. the dealer suggested to have the automatic doors disconnected. the manufacturer was not made aware. the failure mileage was 108,900. the current mileage was 109,500. yn | |||
| 06/29/2012 | |||
| The anchor plate that houses the latch for the third row seats rusted out and completely detached from the vehicle. the plate is housed in the rear left tire hub. there is subsequently no way to use the third row seats and a large hole in the wall of the vehicle that is open to the outside. it is exactly the issue described in this new york times article: http://wheels.blogs.nytimes.com/2012/04/27/agency-upgrades-investigation-of-63000-ford-freestar-minivans-for-rust-condition/ | |||
| 06/08/2012 | |||
| The driver side wheel well is rusting out and the front mount of the third row seat is detaching from the body. | |||
| 09/02/2010 | 74000 | ||
| Tl-the contact owns a 2005 ford freestar. while the vehicle was parked the contact was getting something out of the trunk and the lift gate would not close. the contact stated the lift gate would not close with the key. the lift gate was closed manually. two day later the lift gate powered up and started closing with the contact between the lift gate. the contact stopped the lift gate with their shoulder and head. the failure has occured four times, he stated the lifgate now has to be held so that it will not fall on the contact. he referenced recall 06v069000, structure:body:hatchback/liftgate and stated the dealer performed the recall work in august 2007. the vehicle was taken to the dealer and he was advised that he would have to pay for the repairs. the vehicle has not been repaired since the dealer has to order the parts. the failure and current mileage were approximately 74,000. vwb | |||
| 05/28/2008 | 54520 | 1 | |
| I own a 2005 ford freestar model 's'. couple of days ago suddenly rear liftgate strut failed and it led liftgate to free fall on me when i was removing the stuff from the van. i was able to hold the liftgate in time but it still hit me on my head a little bit. *tr | |||
| STRUCTURE - BODY - DOOR | |||
| 01/29/2008 | 5000 | 10 | |
| I have had recurring problems with my automatic rear doors. the door on the driver side does not always close properly and when i back up the door ajar light comes on. the passenger rear door does not open with the overhead button all the time, it does not seem to unlock. i have had it in the shop several times (at least 6 or more) and most of the time they say they can't duplicate the problem even though they have seen the door not close properly before. they ordered parts and said it was fixed but i'm still having the problem and again they say they can not duplicate the problem. i have explained to them that my toddler sits in the seat behind me and it is dangerous when i'm backing out and the door opens!!!! the dealership said they have contacted ford and they have not had any reports of this kind of problem, however i have found several complaints over the internet. my other problem, that they also say they can't duplicate, is that when i'm driving about 45 mph on a dry surface that the van starts jerking. they told me my tires need rotating, i told them i knew that was not the cause and not to rotate the tires. about 1 month later i replaced 2 of the tires and had the front tires rotated to the back and the new tires put on the front and again, i was driving down the road about 45 mph and the van started jerking again. my son was in the car and thought the van was about to fall apart. *tr | |||
| 01/12/2005 | 304 | 01/03/2005 | |
| 3 year old child was getting out of freestar and leaned into the switch to close the door; door began to close on child. as i was reaching in the door i was knocked down and the door continued to close on my body bruising my shoulder and hip area. i had to use all my strength to push the door back. it takes excessive force to make to the door retract while something is in its way. the van was taken to the dealer where several advisors told me that the door is operating properly and that it would not cause serious harm to an individual only bruising. *nm | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 12/06/2009 | 77000 | ||
| Tl*the contact owns a 2005 ford freestar. the vehicle was stationary when the contact activated the rear power liftgate, followed by a forceful closure. the manufacturer was notified of the malfunction. recall 06v069000, structure body hatchback/ liftgate was repaired; however, the remedy was insufficient and failed to address the recall defect. the vehicle has not been repaired at this time. the failure and current mileages were 77,000. | |||
| 08/17/2009 | 54000 | ||
| Tl*the contact owns a 2005 ford freestar. the lift gate opened a when a passenger was beneath causing injury to her head and neck. the dealer repaired lift gate at no cost; however, he stated that the lift gate module wasn | |||
| 05/28/2008 | 54520 | 1 | |
| I own a 2005 ford freestar model 's'. couple of days ago suddenly rear liftgate strut failed and it led liftgate to free fall on me when i was removing the stuff from the van. i was able to hold the liftgate in time but it still hit me on my head a little bit. *tr | |||
| 01/01/2007 | 20000 | 5 | 09/01/2005 |
| We purchased this vehicle new from the dealer in september 2005. in the winter of 05-06, the doors malfunctioned on repeated occasions. we had over 3 instances where the extreme cold would cause the automatic door feature to open and close the doors randomly, even while the car was in transit. there was one instance in where both side passenger doors opened in the middle of the night, even though the doors had been locked when we checked them. we also had an instance in where the rear door opened in our friend's driveway at night, when the temperature went below 0. we found the only way to guarantee the doors stay closed in the winter is to disengage the automatic door opener feature. we brought the car to our dealer and we were told they could find no issue with the car. in early 2007, new jersey experienced a cold spell which resulted in below freezing temperatures. it was at this time that while my husband was getting something out of the back of the van, the hydraulic feature failed and slammed the door on his head. he did not suffer life-threatening injuries, but did get bumped and bruised. we contacted the dealer, because in 2006 the hydraulics had to be replaced due to a recall and we did so, and the dealer had us bring the car in for servicing again. once the system was replaced for the second time, we were told by ford that with extreme temperature change, this issue can occur year after year and there is nothing we can do about it. i find this terrible considering i only live in new jersey, not alaska. my car's hydraulic system should not fail every time it gets cold, and even worse, i was told that once my warranty expires, it will be on me to keep replacing the parts that freeze. i am lucky my children were not in harms way when my husband was knocked in the head by the falling door, but now i am nervous about using this car in the winter months because ford has guaranteed this problem will be a recurring issue. *tr | |||