Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 02/01/2007 | 8000 | 1 | |
| Within the first year of owning this vehicle, we experienced intermittent problems with accelerating after a stop (either at a stop sign or red light or pulling out of a driveway). the traction control light would flash, and the van would not accelerate beyond 10-15 mph despite depressing the gas pedal to the floor. the only way to resolve the problem was to shut the vehicle down and start it again which clears the computer. there were several instances when we lost power while entering an intersection and were almost hit by other vehicles. we took the vehicle to two ford dealerships, neither of which found an error code or could replicate the problem. there was no rhyme or reason as to when or where the problem would occur. it may happen twice in one week or six months could pass without an issue. we were finally forced to sue ford under pennsylvania lemon law. approximately a year after the van was out of warranty, the van failed to accelerate while pulling out of my daughter's daycare. i drove to the ford dealership at 10 mph and left it running. the traction control light stayed illuminated for once, and a mechanic was able to pull an error code for a faulty abs sensor. i called ford corporate from the dealership and had them pull up the vehicle records. to their credit, they agreed to pay the $1200 bill for the abs sensor and another part related to the problem. i drove the van for another year and a half with no other abs problems. an employee at the dealership advised me that when no error codes appear during diagnostic testing, ford will not pay the dealership to troubleshoot. therefore, there is no incentive for the dealership to put any effort into fixing a problem...it just costs them money. *tr | |||
| 02/01/2007 | 8000 | ||
| Within the first year of owning this vehicle, we experienced intermittent problems with accelerating after a stop (either at a stop sign or red light or pulling out of a driveway). the traction control light would flash, and the van would not accelerate beyond 10-15 mph despite depressing the gas pedal to the floor. the only way to resolve the problem was to shut the vehicle down and start it again which clears the computer. there were several instances when we lost power while entering an intersection and were almost hit by other vehicles. we took the vehicle to two ford dealerships, neither of which found an error code or could replicate the problem. there was no rhyme or reason as to when or where the problem would occur. it may happen twice in one week or six months could pass without an issue. we were finally forced to sue ford under pennsylvania lemon law. approximately a year after the van was out of warranty, the van failed to accelerate while pulling out of my daughter's daycare. i drove to the ford dealership at 10 mph and left it running. the traction control light stayed illuminated for once, and a mechanic was able to pull an error code for a faulty abs sensor. i called ford corporate from the dealership and had them pull up the vehicle records. to their credit, they agreed to pay the $1200 bill for the abs sensor and another part related to the problem. i drove the van for another year and a half with no other abs problems. an employee at the dealership advised me that when no error codes appear during diagnostic testing, ford will not pay the dealership to troubleshoot. therefor, there is no incentive for the dealership to put any effort into fixing a problem...it just costs them money. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 08/18/2007 | 12000 | ||
| Tl*the contact owns a 2006 ford freestar. while accelerating from a stop light or a stop sign, the brakes seem as if they are locked and the vehicle will not accelerate above 5 mph. the vehicle has to be shut off and restarted in order for it to correct itself. there is no recall available for this failure. the current mileage was 22,326 and failure mileage was 12,000. | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 04/11/2006 | 4585 | 7 | 10/24/2005 |
| Tl*the contact owns a 2006 ford freestar. the contact stated that on six times different occasions, while driving approximately 45 mph, the vehicle intermittently decelerated to approximately 20 mph. the failure occurred while the accelerator pedal was depressed. the vehicle would no longer accelerate and had to be pulled off the road. the vehicle was taken to the dealer six times, but they could not duplicate the failure. the current mileage was 21,000 and failure mileage was 4,585. the consumer stated was not informed repair would remedy the problem. updated 12/12/07 *tr | |||