Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
10/29/2012140000
 The car lunges forward when at a complete stop; nearly causing accidents (i would rear end someone if i didn't allow more space between the other vehicle and mine than legally allowed.). when you try to run the air conditioning the car shuts off immediately, no matter what speed you are driving at. the car makes noise when turning the steering wheel to the left. i just purchased this car 4 months ago and am now being told i need to replace the transmission, the air compressor and a valve. i noticed the lunging immediately and was able to allow myself more space to make up for the differential, however other people on the road are not aware of my issues with lunging and when they pull in front of me, i may not be able to slow myself. i am highly perturbed by the continuing issues. in looking online i find that i am just one of many people with these very same issues with the freestyle. i absolutely love this car and quite frankly i have 3 more years of paying for it but i need it to run properly. i have 2 young children that i haul in my car as well as their friends and other family members and it's scary. my son is asthmatic and will not be able to stand the car come summer since i am unable to run the air conditioning until i can afford to replace the air compressor. i just wish that i had known that the car was not the steal i thought it to be before i bought it. i even spent $2000 more than i had planned to because i liked this car so much. .
06/04/20121252831
 Car was parked in rear of apartment complex.when i put it in reverse it lunged back without my foot on the gas, smashing the rear of the car into the apartment building wall. i did have a seat belt on but the impact caused severe neck trauma as my head was turned at the time of impact. i shut the car off. approximately an hour later i started the car, put it in drive, and as i attempted to drive the car home, it would lose power, the wrench light would come on, and the car would have no transmission power. i had to pull the car over, turn it off and restart it. this happened repeatedly. the local ford dealership incorrectly diagnosed and charged me a repair for cleaning the sensor - and refused to refund me my diagnostic charges even though my car was not fixed. i did my own research to learn it was a throttle body issue. the service manager stated they would apply the credit towards replacing the throttle body....but not all the charges. they were horrible to deal with in customer service after completely failing to fix my car and charging me almost $500. *tr
06/04/2012125283
 Car was parked in rear of apartment complex.when i put it in reverse it lunged back without my foot on the gas, smashing the rear of the car into the apartment building wall. i did have a seat belt on but the impact caused severe neck trauma as my head was turned at the time of impact. i shut the car off. approximately an hour later i started the car, put it in drive, and as i attempted to drive the car home, it would lose power, the wrench light would come on, and the car would have no transmission power. i had to pull the car over, turn it off and restart it. this happened repeatedly. the local ford dealership incorrectly diagnosed and charged me a repair for cleaning the sensor - and refused to refund me my diagnostic charges even though my car was not fixed. i did my own research to learn it was a throttle body issue. the service manager stated they would apply the credit towards replacing the throttle body....but not all the charges. they were horrible to deal with in customer service after completely failing to fix my car and charging me almost $500.
08/01/2009750001
 When i start my 2005 freestyle and put the a/c on or put the car in drive or reverse and use the steering wheel the car accelerates by itself and tries to takeoff. *tr
08/01/200975000
 When i start my 2005 freestyle and put the a/c on or put the car in drive or reverse and use the steering wheel the car accelerates by itself and tries to takeoff.
07/18/20121021531
 1. pulling into parking space, vehicle surged forward, steering was turned sharply at the time and foot on brake 2. pulling in garage and vehicle surged while foot on brake. *tr
07/18/2012102153
 1. pulling into parking space, vehicle surged forward, steering was turned sharply at the time and foot on brake 2. pulling in garage and vehicle surged while foot on brake.
07/09/20121106001
 My 2005 limited edition freestyle has a few issues that i am very concerned about. my throttle is having major issues. the car will surge forward with no warning when i am at a complete stop. it also has caused it to have a lot of difficultly accelerating when in motion and starting the ignition. i'm afraid that it will surge forward and cause me to hit something or someone. i've read online about people that have had this issue where it gets so bad that they've even lost all acceleration while driving down the highway and one person who hit something in his garage sending it flying through the garage wall. my husband has tried cleaning out the throttle with no success. we bought the car used less than a year ago with no warranty and this problem has been getting progressively worse over the last few months. *tr
05/21/20121105601
 When in reverse or drive if turning the sterring wheel the car take off and you have to but the brake on hard to stop car. this happens 95% of the time. *tr
07/09/20121106001
 My 2005 limited edition freestyle has a few issues that i am very concerned about. my throttle is having major issues. the car will surge forward with no warning when i am at a complete stop. it also has caused it to have a lot of difficultly accelerating when in motion and starting the ignition. i'm afraid that it will surge forward and cause me to hit something or someone. i've read online about people that have had this issue where it gets so bad that they've even lost all acceleration while driving down the highway and one person who hit something in his garage sending it flying through the garage wall. my husband has tried cleaning out the throttle with no success. we bought the car used less than a year ago with no warranty and this problem has been getting progressively worse over the last few months. *tr
05/21/20121105601
 When in reverse or drive if turning the sterring wheel the car take off and you have to but the brake on hard to stop car. this happens 95% of the time. *tr
05/21/2012110560
 When in reverse or drive if turning the sterring wheel the car take off and you have to but the brake on hard to stop car. this happens 95% of the time.
07/09/2012110600
 My 2005 limited edition freestyle has a few issues that i am very concerned about. my throttle is having major issues. the car will surge forward with no warning when i am at a complete stop. it also has caused it to have a lot of difficultly accelerating when in motion and starting the ignition. i'm afraid that it will surge forward and cause me to hit something or someone. i've read online about people that have had this issue where it gets so bad that they've even lost all acceleration while driving down the highway and one person who hit something in his garage sending it flying through the garage wall. my husband has tried cleaning out the throttle with no success. we bought the car used less than a year ago with no warranty and this problem has been getting progressively worse over the last few months
05/21/2012110560
 When in reverse or drive if turning the sterring wheel the car take off and you have to but the brake on hard to stop car. this happens 95% of the time.
07/09/2012110600
 My 2005 limited edition freestyle has a few issues that i am very concerned about. my throttle is having major issues. the car will surge forward with no warning when i am at a complete stop. it also has caused it to have a lot of difficultly accelerating when in motion and starting the ignition. i'm afraid that it will surge forward and cause me to hit something or someone. i've read online about people that have had this issue where it gets so bad that they've even lost all acceleration while driving down the highway and one person who hit something in his garage sending it flying through the garage wall. my husband has tried cleaning out the throttle with no success. we bought the car used less than a year ago with no warranty and this problem has been getting progressively worse over the last few months
05/21/2012110560
 When in reverse or drive if turning the sterring wheel the car take off and you have to but the brake on hard to stop car. this happens 95% of the time.
07/07/2011
 My 2005 limited edition freestyle has a few issues that i am very concerned about. my throttle is having major issues. the car will surge forward with no warning when i am at a complete stop. it also has caused it to have a lot of difficultly accelerating when in motion and starting the ignition. i'm afraid that it will surge forward and cause me to hit something or someone. i've read online about people that have had this issue where it gets so bad that they've even lost all acceleration while driving down the highway and one person who hit something in his garage sending it flying through the garage wall. my husband has tried cleaning out the throttle with no success. we bought the car used less than a year ago with no warranty and this problem has been getting progressively worse over the last few months . we are also having a problem with water in the car. we've had puddles on the back passenger floor and front driver side. i do not have a moon/sunroof. water has actually pooled out from the car onto the ground when i've opened the door. the doors will be dry and we can't figure out how the water is getting in the car. i'm very concerned about mold as both me and my daughter are allergic to it. there is also a whirling noise that happens when you turn the wheel. we noticed this right after buying the car and the dealer looked at it and said there wasn't anything that could be done to fix it that it's just a noise this model car makes. the first 2 issues seem to have affected a very large group of people and i don't know why ford hasn't recalled the cars as this could lead to severe injury or death.