Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||||
| 19107 | 10019793 | Noise in right front of passenger compartment - air inlet door actuator inoperative (recirculation). *tt | 04/28/2006 | ||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 01/05/2008 | 0 | ||
| Sunroof/moonroof leak: possibly allows water inside vehicle every time it gets wet.brought the vehicle to the selling dealer approximately 16 mos. into warranty. i thought it was a windshield leak at first and the service rep told me i would have to go to a glass company.i explained that i had not had any glass replaced on the vehicle and that it was a ford problem, to which they responded that they would check it out.when i returned to pick up the vehicle they told me that they could not find the leak.i asked if they had put water on the car roof and they said they had not to which i questioned how can you find a water leak without water? i refused to pick up the car and they said they would try water.the next day they called to say the leak was repaired,that there was a service bulletin about the moonroof leak, and that they had rerouted the drains to fix the problem. i believed them. i forgot about the problem until march 09 at which time i was out of warranty and was told by a customer service rep in dearborn that i would have to have it evaluated at a ford dealer at my expense.i declined this.now roughly one year later it is back again and i have concerns that it probably will lead to mold, if it hasn't already, and that because the water stays above the headliner, the wiring for my rear brakelights as well as the side curtain airbags could possibly be compromised,in addition to leading to premature rust through or rot where the water eventually comes out.also i feel betrayed by ford because i have copies of other tsb's which pertain to my vehicle but were not taken care of because i did not complain of those symptoms at the time of service and now that i've realised i have those problems it's too late for them to be covered .i believe every new vehicle owner should receive notice from the manufacturer about every problem concerning their vehicle and that every time a dealer services a product under warranty, that all tsb's are checked and acted upon | |||
| 06/01/2006 | 100 | 1 | 05/11/2006 |
| 2006 ford freestyle, rolling down the back windows and traveling over 40 miles per hour, a loud, low pressure thumping noise is produced. *nm | |||
| 01/01/1901 | 1 | ||
| 2006 freestyle sel instrument panel is hard to read and sometimes it cannot be read at all when wearing sunglasses. *ts ***no answer required*** the visibility problem occurs mostly when traveling north and when the sun is very bright. the instrument panel is black with white numbers. the consumer was unable to see the speedometer therefore could not use the speed control. the vehicle was taken to the dealer for a test drive but they indicated that there was nothing wrong with the vehicle. *nm | |||
| STRUCTURE - BODY | |||
| 02/08/2013 | 111010 | ||
| During very cold days the doors won't latch shut, and have even popped open during travels... so far have had issues with both rear doors and front passenger door.... | |||
| 03/06/2012 | 100000 | ||
| Tl* the contact owns a 2006 ford freestyle. the contact stated that an abnormal mildew smell was emitted into the vehicle. the vehicle was taken to the dealer where the technician inspected the vehicle and advised the contact to have the vehicle detailed. the contact decided to take the vehicle to an independent mechanic, who determined that the door striker was leaking and causing water to enter the vehicle. as a result, the floorboard was damp. the technician replaced the door striker, the floorboard carpet and the spare tire cover. the remedy failed to correct the failure. the vehicle was taken to the dealer for a third time. the technician diagnosed that the sun roof draining lines were defective, causing the rear of the vehicle to flood when on an incline. the technician replaced the sun roof assembly and the rear drainage lines. the manufacturer was made aware of the failure but did not offer any assistance. the vehicle was repaired. the failure mileage was 100,000. | |||
| 09/01/2011 | 60000 | ||
| While stopped in a line of traffic to get into a parking lot for a nfl football game, while having my foot on the brake the vehicle revved up and lunged forward bumping into the car in front of me. after pulling over and taking each others information, after getting back into the car and driving to parking space the car surged and lunged forward when turning the wheel to enter parking space. | |||
| 04/13/2012 | 104000 | 1 | |
| My daughter had a wreck, she rear-ended a truck who ran into another vehicle. the airbag on my vehicle did not deploy although the seatbelt did lock up. there had been no warning light stating that there was anything wrong with the airbag. i have written to ford about this malfunction but they just say there is no recall on the airbags. i told them that unfortunately no one will know if there is a problem until they have an accident. i feel this is a very unsafe part and needs investigation. *tr | |||
| 04/13/2012 | 104000 | ||
| My daughter had a wreck, she rear-ended a truck who ran into another vehicle. the airbag on my vehicle did not deploy although the seatbelt did lock up. there had been no warning light stating that there was anything wrong with the airbag. i have written to ford about this malfunction but they just say there is no recall on the airbags. i told them that unfortunately no one will know if there is a problem until they have an accident. i feel this is a very unsafe part and needs investigation. | |||
| 06/12/2012 | 94000 | ||
| On multiple occasions the vehicle has lurched forward or backward without having my foot on the accelerator. applying the brake has stopped the car. the rear bumper was damaged when it hit a light pole. it seems to happen more frequently when it's warmer outside and when running the air conditioning. i'm very concerned someone might get injured. my wife has also had this happen to her on multiple occasion. i've read a number of similar complaints on the internet. i believe this vehicle should be recalled. i'm a mechanical engineer by degree and can state with certainty that this is a dangerous condition especially in a parking lot where it most frequently happens. i won't even attempt to backup the vehicle if someone is nearby in case it has one of these fits. please keep me posted on any recall updates. do the right thing, force the manufacturer to own up to the problem and take care of it. i took it in to have it fixed, but nobody seems to know or is willing to say what's wrong. they just offer to change out a lot of parts in the hopes of hitting upon the problem. that's too expensive of an approach. does ford know the source of the problem? will they share that information with their dealerships or the consumers? | |||
| 05/10/2011 | |||
| Not sure on date when incident occurred, but the vehicle would start lunging even while brake pedal was engaged. problem worsened over a short period of time to where it would cut off multiple times. also problem would get worse while air condition was on. one day pulling into a parking spot one day the vehicle lunged forward causing me to hit a parking block. damage was done to the front bumper only. eventually it got to where we were unable to drive the vehicle. has been parked for several months. will crank up for a couple seconds and will cut off. | |||
| 05/15/2011 | 101000 | ||
| Tl- the contact owns a 2006 ford freestyle. the contact stated when it rained the moon roof leaked water into the vehicle. the vehicle was not taken to the dealer. the manufacturer advised the contact to take the vehicle to a dealer for repairs but she would be responsible for the cost. a complaint was filed and the vehicle was not repaired. the failure mileage was 101,000. rvk | |||
| 05/15/2011 | 101000 | ||
| Tl-the contact owns a 2006 ford freestyle. the contact stated when it rains the moon roof leaks water into the vehicle. the vehicle was not taken to the dealer. the manufacturer was contacted who stated to take the vehicle to a dealer for repairs but she would have to pay the cost. they offered no other assistance. a complaint was file and the vehicle was not repaired. the failure mileage was 101,000. mw | |||
| 05/15/2011 | 101000 | ||
| The contact owns a 2006 ford freestyle. the contact stated when it rains the moon roof leaks water into the vehicle. the vehicle was not taken to the dealer. the manufacturer was contacted who stated to take the vehicle to a dealer for repairs but she would have to pay the cost. they offered no other assistance. a complaint was file and the vehicle was not repaired. the failure mileage was 101,000. mw | |||
| 01/11/2011 | 94000 | ||
| Tl- the contact owns a 2006 ford freestyle. the contact stated that the paint was bubbling and peeling off on the roof of the vehicle. the dealer and manufacturer were contacted. the failure mileage was unknown. the current mileage was 94,000. the vin was unavailable. nw | |||
| 02/20/2006 | 35500 | 1 | |
| 2006 ford freestyle. water leaking from moonroof area saturating carpet and spare tire galley causing mold. *tr | |||
| 03/01/2007 | 6000 | 1 | |
| Six months after purchasing our car the paint was sand blasted off the forward side of the rear fenders. the design of the car allows for this to occur. it is awd and the front tires constantly throw rocks at the rear fenders. the dealer painted the fenders. six months later, the paint was worn away. the dealer painted again. this time the dealer applied a special protective device given to them from the factory over the paint to prevent it from occurring in the future. when i picked the car up, i learned that this is actually the same thin piece of plastic film the manufacturer put there when they built it. it was destroyed originally within the first 6 months along with the paint. i have contacted fords customer service, fords buy back program, the attorney generals office, and bbb. i am just now working with the bbb. all other contacts told me there was nothing more ford would do to prevent the problem in the future. while speaking to ford customer service, i was told: (1) ford would do nothing more to fix the issue, (2) i have the option while it is under warranty to take it back and have it painted every 6 months, (3) i could search the ford website and find a part off another ford vehicle that might fix the problem, have the dealer order it, and take it home and try to make it fit on my car to protect the paint, (4) having paint remain on the fenders for longer than 6 months was outside of the scope of their quality policy, (5) that the car was not designed to be driven on gravel. all these response are not only unable to resolve the manufacturing defect in the vehicle, but also absurd. if the dealer had told me, since you have a gravel driveway, i want to let you know that you will have to have your vehicle repainted every 6 months i never would have purchased the vehicle. it is a poor design, poor customer service, and poor sales practices to sell vehicles that must be driven on clean dry roads at all times. *tr | |||