Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/01/2012 | 1 | ||
| 2007 ford fusion. consumer writes in regards to problems with dashboard and airbag on passenger side of vehicle. *smd the consumer stated a year ago, the dashboard around the passenger side air bag became unglued and it is now sticking up. the consumer was informed it would cost $1100 to replace the entire dashboard. the consumer was concerned the air bag may not deploy if needed. *jb | |||
| 10/14/2012 | 77598 | 1 | |
| The airbag is sticking out of the dashboard and ford doesn't want to do anything about it. i believe that being this is safety concern and should be covered by ford. i have contacted them because we have a concern that the airbag will fail or just blow out of the dashboard without any notice. *tr | |||
| 10/04/2007 | 1 | 12/01/2006 | |
| Ford fusion 2007: center brake light blocks the driver's rearward field of vision. the car already has a very high trunk lid. placing the brake light just above the trunk, in the rear window, manages to block out any car directly behind - upward to 50 feet behind the car. the light should be mounted at the top of the rear window or at the top of trunk, just above the the bumper and integrated into the trunk lid. *tr *updated 12/12/07 *bf | |||
| 08/17/2007 | 295 | 3 | |
| 2007 ford fusion bought new does not function well it takes a while to crank. windows began to mold, car shakes, vibrates , swerves of road when brakes applied, brakes do not function well car makes noises. tires do not perform well tires have trouble slowing down. *jb | |||
| STRUCTURE - BODY | |||
| 03/01/2013 | 60046 | ||
| Without warning or any known cause, the driver side door lock mechanism is jammed, thus preventing me from exiting the vehicle. i have to take down the electronic window on that door, and pull the handle from the outside. this is a serious safety issue that prevents me from immediately getting out if the car in case of emergency, especially when i'm carrying my 10-year-old daughter to and from school or extracurricular activities. i have checked online, and this seems to be a common complaint for owners of the ford fusion se 2007. there definitely needs to be a recall. this just happened out of the blue. please assist. it is not fair that ford customers should have to pay for something we did not cause. thank you. | |||
| 09/04/2012 | 45977 | 1 | |
| Interior door latch (driver's door) fails to open. i cannot get out of my car without rolling down the window and opening the door from the outside. also door will not lock when car is locked. i have read several complaints on this nhtsa site and other forums with numerous other people who are experiencing the same problem with their ford fusion. please investigate this issue and initiate a recall if warranted on the interior door latches of the ford fusion. this is indeed a safety concern - especially if someone must get out of the car quickly - also lock failure could be serious security problem. *tr | |||
| 09/04/2012 | 45977 | ||
| Interior door latch (driver's door) fails to open. i cannot get out of my car without rolling down the window and opening the door from the outside. also door will not lock when car is locked. i have read several complaints on this nhtsa site and other forums with numerous other people who are experiencing the same problem with their ford fusion. please investigate this issue and initiate a recall if warranted on the interior door latches of the ford fusion. this is indeed a safety concern - especially if someone must get out of the car quickly - also lock failure could be serious security problem. | |||
| 08/31/2012 | 86000 | 1 | |
| I went to get out of my car when i got home from work on friday and my inside door handle broke. luckily i was parked and at home when this occurred. this could have been bad if it was a situation where i had to get out of the car in a hurry and was not able to. i think ford should offer a recall on this problem cause this could be a deadly situation. *tr | |||
| 09/04/2012 | 45977 | ||
| Interior door latch (driver's door) fails to open. i cannot get out of my car without rolling down the window and opening the door from the outside. also door will not lock when car is locked. i have read several complaints on this nhtsa site and other forums with numerous other people who are experiencing the same problem with their ford fusion. please investigate this issue and initiate a recall if warranted on the interior door latches of the ford fusion. this is indeed a safety concern - especially if someone must get out of the car quickly - also lock failure could be serious security problem. | |||
| 08/31/2012 | 86000 | 1 | |
| I went to get out of my car when i got home from work on friday and my inside door handle broke. luckily i was parked and at home when this occurred. this could have been bad if it was a situation where i had to get out of the car in a hurry and was not able to. i think ford should offer a recall on this problem cause this could be a deadly situation. *tr | |||
| 09/04/2012 | 45977 | ||
| Interior door latch (driver's door) fails to open. i cannot get out of my car without rolling down the window and opening the door from the outside. also door will not lock when car is locked. i have read several complaints on this nhtsa site and other forums with numerous other people who are experiencing the same problem with their ford fusion. please investigate this issue and initiate a recall if warranted on the interior door latches of the ford fusion. this is indeed a safety concern - especially if someone must get out of the car quickly - also lock failure could be serious security problem. | |||
| 08/31/2012 | 86000 | ||
| I went to get out of my car when i got home from work on friday and my inside door handle broke. luckily i was parked and at home when this occurred. this could have been bad if it was a situation where i had to get out of the car in a hurry and was not able to. i think ford should offer a recall on this problem cause this could be a deadly situation. | |||
| 05/15/2012 | 57000 | ||
| Tl-the contact owns a 2007 ford fusion. the contact stated that the front driver's side interior door handle fractured. the door was opened by releasing the window glass to access the exterior door handle or engaging the door lock mechanism firmly. in addition, the rear passenger side door handle exhibited cracks. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 57,000. kmj | |||
| 05/15/2012 | 57000 | ||
| Tl-the contact owns a 2007 ford fusion. the contact stated the front driver's side interior door handle fractured. the door was opened by releasing the window glass to access the exterior door handle or engaging the door lock mechanism firmly. in addition, the rear passenger side door handle exhibited cracks. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage was 57,000. js | |||
| 06/30/2012 | 97500 | 1 | |
| I am from california and was driving in glendale, arizona at 1:00 a.m. on 06/30/12. the signal i came to was flashing red. cross traffic had flashing yellow light. assuming the cross traffic also had a red flashing light (as in california) i proceeded through the intersection. i was t-boned by a large delivery truck. the side/curtain airbag did not deploy!! i sustained numerous injuries for which i was hospitalized for 9 days. no one was in the car with me, thank god! a few days after the accident, i spoke with the officer that arrived at the scene. he told me that when he saw the amount of damage to my car, he thought he would be calling the fatal team. ford motor company needs to do a recall on, not only the fusion models, but on all of their cars. i do not trust ford and will never own one again. i have contacted ford regarding this issue and also an attorney, but i hate to think of all the other drivers out there who assume the airbags work in their cars when possibly they are defective. the number of cases i've read about since my accident shocks me. ford should have done everything they could after the first incident. be careful driving your vehicles...especially if it's a ford. get your airbags checked asap!!!! *tr | |||
| 06/30/2012 | 97500 | ||
| I am from california and was driving in glendale, arizona at 1:00 a.m. on 06/30/12. the signal i came to was flashing red. cross traffic had flashing yellow light. assuming the cross traffic also had a red flashing light (as in california) i proceeded through the intersection. i was t-boned by a large delivery truck. the side/curtain airbag did not deploy!! i sustained numerous injuries for which i was hospitalized for 9 days. no one was in the car with me, thank god! a few days after the accident, i spoke with the officer that arrived at the scene. he told me that when he saw the amount of damage to my car, he thought he would be calling the fatal team. ford motor company needs to do a recall on, not only the fusion models, but on all of their cars. i do not trust ford and will never own one again. i have contacted ford regarding this issue and also an attorney, but i hate to think of all the other drivers out there who assume the airbags work in their cars when possibly they are defective. the number of cases i've read about since my accident shocks me. ford should have done everything they could after the first incident. be careful driving your vehicles...especially if it's a ford. get your airbags checked asap!!!! | |||
| 06/01/2012 | 62000 | 1 | |
| Dash pad has separated at edge of passenger airbag. car has not been in any crashes or any abnormal rough treatment. dealer looked at dash and said it was not covered by warranty. this car has been well taken care of, 1 owner car, scheduled service done at the dealership only. this seems to be a defect that the dealer should fix. *tr | |||
| 06/01/2012 | 62000 | ||
| Dash pad has separated at edge of passenger airbag. car has not been in any crashes or any abnormal rough treatment. dealer looked at dash and said it was not covered by warranty. this car has been well taken care of, 1 owner car, scheduled service done at the dealership only. this seems to be a defect that the dealer should fix. | |||
| 06/04/2012 | 67927 | ||
| Tl* the contact owns a 2007 ford fusion. the was contact was traveling 15 mph when the front driver side door flew open independently. the vehicle was taken to the dealer and the dealer confirmed that the door latch mechanism failed and needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure and current mileages were 67,927. | |||
| 06/04/2012 | 67927 | ||
| Tl- the contact owns a 2007 ford fusion. the was contact was traveling 15 mph when the front driver side door flew open independently. the vehicle was taken to the dealer and the dealer confirmed that the door latch mechanism failed and needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure and current mileages were 67,927. kmj | |||
| 06/04/2012 | 67927 | ||
| Tl- the contact owns a 2007 ford fusion. the was contact was traveling 15mph when the drivers side front door became ajar. the vehicle was taken to the dealer. the dealer confirmed the door latch mechanism failed and needed to be replaced. the manufacturer was contacted. the vehicle was not repaired. the failure and current mileages were 67,927. rds | |||
| 11/23/2011 | 129000 | ||
| Inside door handle became inoperative requiring window to be lowered to open door from outside handle. dealer installed new door handle due to internal handle cable retainer breaking. this part failure creates a very unsafe condition preventing a fast exit from vehicle in an emergency situation. this is unnacceptable. | |||
| 09/16/2011 | 155000 | ||
| Tl* the contact owns a 2007 ford fusion. while parked, the contact noticed that the front driver side door would not open from the interior, only from the exterior of the vehicle. the front passenger side door would not open at all. the vehicle was taken to the dealer for diagnostic testing where the technician advised that the door handles would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 155,000. | |||
| 09/16/2011 | 155000 | ||
| Tl- the contact owns a 2007 ford fusion. while parked, the contact noticed that the front driver side door would not open from the interior, only from the exterior of the vehicle. the front passenger side door would not open at all. the vehicle was taken to the dealer for diagnostic testing where the technician advised that the door handles would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 155,000. kmj | |||
| 09/16/2011 | 155000 | ||
| Tl- the contact owns a 2007 ford fusion. while parked the contact noticed the front drivers side door would not open from the interior. the front driver side door could only be open from the outside. the failure occurred to the front passenger side door also. the front passenger side door would not open at all. the vehicle was taken to the dealer for diagnostic. the technician stated the door handles would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 155,000. ds | |||
| 09/14/2011 | 70000 | ||
| Tl* the contact owns a 2007 ford fusion. the contact stated the front drivers side door would not open from the interior or exterior. in order to enter the vehicle, the contact had to use the front passenger side door. the vehicle was not taken to the dealer to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 72,000. the vin was unavailable. | |||
| 09/14/2011 | 70000 | ||
| Tl- the contact owns a 2007 ford fusion. the contact stated the front drivers side door would not open from the interior or exterior. in order to enter the vehicle, the contact had to use the front passenger side door. the vehicle was not taken to the dealer to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 72,000. the vin was unavailable. rvk | |||
| 09/14/2011 | 70000 | ||
| Tl-the contact owns a 2007 ford fusion. the contact stated that the front driver's door would not open from the interior or exterior. in order to enter the vehicle, the contact had to use the front passenger side door. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 72,000. the vin was unavailable. sm. | |||
| 03/02/2011 | 65000 | ||
| The driver and passenger side door locks no longer work and i have to reach outside of the window to get out of the car when the door locks at all. i have seen online that this is a common issue yet the dealer has not issued a recall and they do not back up the part under any warranty. my fear is that in the event of a crash the door will fly open or that my vehicle will be broken into as the door no longer locks. | |||
| STRUCTURE - BODY - BUMPERS | |||
| 01/01/1901 | 1 | ||
| 2007 ford fusion with defective rear bumper. consumer states that the reinforcement bar is twice the size and strength of the average bar and transfers any impact to the vehicle and the occupants. *kb the impact was to the rear bumper only, but damaged the rear body trim panel and broke the seam seals under the back glass and buckled the quarter panel. *jb | |||
| STRUCTURE - BODY - DOOR | |||
| 11/04/2012 | 114100 | 1 | |
| I parked my vehicle and attempted to exit out of the driver's side door. i discovered there was no tension on the door handle. i was unable to open the door from the inside. in order to exit the vehicle, i must roll down the driver's side window and open from the outside. *tr | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 04/25/2010 | 35000 | ||
| Tl*the contact owns a 2007 ford fusion. while parked, the contact was removing items from the trunk when the hydraulic cylinder malfunctioned causing the trunk to fall; the contact was slightly injured as a result. the vehicle had not been repaired at the time of the complaint. the vin was unavailable when the complaint was filed. the current and failure mileages were approximately 35,000. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 05/21/2009 | 38000 | 1 | |
| I had the same problem with creaking and clunking noise in the front end, mostly heard when parallel parking. i brought it to fette ford and the fixed the problem with no argument. i would check again, try talking with the service manager. tell him that they already fixed blue 07 fusion se with the same problem. i also got a free loaner car, it took 3 days to fix. hope this helps. *tr | |||
| 08/01/2008 | 45000 | 1 | |
| 2007 ford fusion - cracks in front subframe effecting steering yesterday i was informed by a ford dealer, don reid ford in maitland florida, that the likely explanation for the notchy feel in my steering wheel on my 2007 ford fusion is probably due to cracks at weld seams in the front subframe of the vehicle. i was told by another ford service tech that the issue could also be a bad steering column intermediate shaft as a result of this condition. this vehicle is 1 1/2 years old and so far the dealer is thinking it is not covered under warranty. i was told by this ford tech that the weld cracking problem is a known issue at ford and he agrees 100% that it is a safety issue. i can feel looseness / clunking in my steering when going over bumps and turning. this is not an alignment issue since, on the ford fusion, the front alignment is not adjustable. i am very concerned as to the safety of the vehicle and am being told it may cost over $1,000 to repair this obvious manufacturer defect. i first noticed this issue a few weeks ago on friday, august 1st while making a 3 point turn in a tight parking lot. the condition is progressively getting worse. please help. *tr | |||